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    21Threads

Ratings On Other Platforms

Trustpilot
2.1 / 5
Better Business Bureau
1.3 / 5
Corporate Values

Overview

21Threads has a consumer rating of 4.36 stars from 15,749 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with 21Threads most frequently mention great selection, customer service and easy shopping.21Threads ranks 1st among General Apparel sites.

  • Service
    31
  • Value
    62
  • Shipping
    62
  • Quality
    62

This company does not typically respond to reviews

Positive reviews (last 12 months): 90.4%
Positive
1,581
Neutral
59
Negative
108
View ratings trends
26
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What reviewers want you to know

Positive highlights

  • Your customer service goes above and beyond and is absolutely amazing!
  • I found my shopping experience to be Very easy and enjoyable!

Critical highlights

  • Pop ups had strange pixels and it looked unprofessional
  • Pointless and a waste of money to buy Christmas shirts to wear that day and they don't arrive.
How would you rate 21Threads?
Top Positive Review

“Amazing To Work With!”

Kim O.
4/15/20

I wanted to create care packages for my essential employees working every day to keep our apartment communities open and our residents healthy and well. Brandon was SO awesome and shipped them quickly to me and I was able to put some very needed smiles on my teams faces! Product was exactly like stated on the website and I would order again and again!

See positive reviews
Top Critical Review

“Designs are on point”

Travis D.
1/9/21

Designs are on point. Branding is gold. However, poor quality shirts ruin the end product and overall shopping experience. Neck holes for my men's size large raglans are too wide and all stretched out. Looks dumb and disproportionate. Not trying to show off my cleavage or rock the Flashdance look with my collar hanging over one shoulder. Disappointing, dude. Will be returning. Tighten up those collars then we'll talk.

See critical reviews

Reviews (15,749)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (261) shopping experience (102) discount code (113) fun shirts (40) pop ups (34) christmas shirts (37) post office (12)
kimo139
1 review
24 helpful votes
April 15th, 2020
Verified purchase

I wanted to create care packages for my essential employees working every day to keep our apartment communities open and our residents healthy and well. Brandon was SO awesome and shipped them quickly to me and I was able to put some very needed smiles on my teams faces! Product was exactly like stated on the website and I would order again and again!

Service
Value
Shipping
Quality
samanthad188
1 review
15 helpful votes
April 29th, 2020
Verified site experience

I first saw the ad on Facebook, it was of quarantine tee's. I was skeptical, but I decided to place an order anyways. When my order arrived I was pleasantly surprised to find the quality of the shirts was amazing. Very soft, and true size. Very happy with my purchases the lettering was fantastic not cheap at all. I was so pleased that I just placed my second order. Awesome discount too. Bogo 1 free. Thank you 21threads!

leahd111
1 review
20 helpful votes
April 30th, 2020
Verified site experience

I had ordered two tees and was so excited for them to arrive. When the status update told me that they had been delivered I was super disappointed to find that they were either delivered to the wrong apartment or were stolen from my porch. Neither situation would have been the fault of 21threads. However, when 21threads emailed you see how I liked my purchase I told them what happened and they shipped me a replacement order! Amazing customer service!

ashleyj251
1 review
2 helpful votes
April 7th, 2020
Verified site experience

Came in looking great, I loved how they added a unique letter font to match what it was supposed to say! I just wished there was an email showing what it would look like before shipping out so we would have known before opening. Worth the BOGO I paid, will be watching for more BOGO's to get more done. Shipping took longer than I would like but with everything going on lately it was due to be expected with shelter in place orders in my state. Thank you!"

whitneyb154
1 review
1 helpful vote
May 16th, 2020
Verified site experience

Great experience. I've ordered once before and was very pleased with my purchase.

tenishac3
1 review
0 helpful votes
February 14th, 2021
Verified site experience

Great so far good selection. Elated to see selections for the Black Culture that are well done not stereotypical but promote pride with love & positivity.

noreenj9
1 review
1 helpful vote
April 18th, 2020
Verified site experience

Love the shirts! Third order for me. Love the sizing but this time I thought I would try something a little less "relaxed". Have had absolutely no trouble placing orders, using discount codes, or receiving orders in a timely fashion. Cannot say enough positive stuff about 21Threads & tell my friends about you. Thank you!

marciak68
1 review
1 helpful vote
April 9th, 2020
Verified site experience

Love this site! Great selection, see some discounts!

carries203
1 review
1 helpful vote
April 28th, 2020
Verified site experience
wendyt185
1 review
6 helpful votes
May 12th, 2020
Verified site experience

Awesome customer service. I forgot to put in the discount code and finished my transaction. They refunded me the difference without any hesitation

annemariem26
1 review
2 helpful votes
June 15th, 2020
Verified site experience

Loved the options. Easily click on the items I was interested and liked seeing them in diff colors. Easy to use website. Thank u!

sandyy37
1 review
0 helpful votes
August 11th, 2020
Verified site experience

Love it! Shirts are awesome! So soft and true to size. I haven't had any issues with ordering or receiving my orders in a timely manner.

caroleg92
2 reviews
0 helpful votes
August 17th, 2020
Verified site experience

Easy to use -the only thing that might improve website on my phone is to show more choices at one time! Ty... great deals today!

robinb636
1 review
0 helpful votes
December 13th, 2020
Verified site experience

Easy to shop & place an order! I was pleased to get the first time 20% off which covered shipping for THREE awesome Raglan Christmas Tee's!

jenniferb1774
1 review
0 helpful votes
September 5th, 2020
Verified site experience

This is the second shirt that I have ordered because I absolutely LOVED my last one. Super soft & washed well. Great quality.

heatherc539
1 review
0 helpful votes
October 18th, 2020
Verified site experience

As a military spouse stationed over seas I was so happy to see that you ship to APO boxes! Fast simple great choices!

coreyd88
1 review
0 helpful votes
December 16th, 2020
Verified site experience

Customer service is top notch, they are very responsive and took care of a small order mishap. Definitely doing more business with them!

davids7133
3 reviews
0 helpful votes
December 15th, 2021

I just adore your store, the quality of service and clothes are 200% satisfied, I recommend it to everyone! Thank you for being!

francisw105
4 reviews
0 helpful votes
January 24th, 2022

Amazing website even for a person with chronic anxiety like me. Great! This is my first time ordering, It was easy and I really like how you have a detailed description on every item, which let's you know what is or isn't available immediately, and the prices are reasonable, love the payment options.

brittanyh369
1 review
0 helpful votes
December 6th, 2021
Verified site experience

Love! Easy navigation, funny & cute items. & I could choose expedite shipping for a last minute gift exchange party! Thank you!

briang1309
4 reviews
0 helpful votes
December 9th, 2021

Very happy with the purchases in your store! Service at the highest level I will recommend to my friends. I wish you many grateful customers and job satisfaction. Good luck!

ashleyw415
1 review
1 helpful vote
April 15th, 2020
Verified purchase

Very Soft comfy material.
After washing the neck shrank quite a bit & is snug, which I find uncomfortable.
I ordered a large. Fits well thru chest (I'm larger chested) but waist is rather lose. I know it's a unisex fit. A medium would have been to tight up top though.
Regardless, comfortable material, quality appears good, and shows my humor.

tinac483
2 reviews
0 helpful votes
October 4th, 2020
Verified site experience

First time purchasing from 21threads. Got a super great deal with fast easy check out. Now to await my order. Super excited!

shannonw283
1 review
0 helpful votes
November 15th, 2020
Verified site experience

Cool shirts! Excited to wear them... just hope they fit well and are as good of a quality as the reviews ‍

carolr468
2 reviews
1 helpful vote
June 10th, 2020
Verified site experience

Good products and kept me updated on delivery. Price? In line with all of them but I would hope when I buy multiple ones like I did, I could get some sort of discount. Overall, happy and they will make nice gifts. Thank you.

Q&A (5)

Answer:

100% Legit Company, That Designs, Prints and Ships From The USA.

By Stacy A., CMO
See more answers (6)
Answer:

The outrageously funny apparel and overall customer experience has been great

By Dan K.
See more answers (6)
Answer:

Yep online chat never available and you can't call either. You can try emailing but you won't get a response for weeks. If what you ordered doesn't fit your out of gas. No refund or exchange they try selling you another one for a few bucks less. Scam

By Tracy R.
See more answers (2)

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Typical questions asked:
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  • Where is the company located?

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About the business

Voted The World's Funniest Christmas Shirts! Choose Between Naughty & Nice With 21 Threads Shirts & Sweaters. Men's and Women's - Fast Shipping. Shop Today!

Company Representative

brandonr293
Stacy A.
CMO
Typically does not respond to reviews

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