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    3Gorillas.com

3Gorillas.com

1,599 reviews

Ratings On Other Platforms

ResellerRatings
3.7 / 5
Corporate Values

Overview

3Gorillas.com has a consumer rating of 4.8 stars from 1,599 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with 3Gorillas.com most frequently mention customer service, free shipping and air conditioner.3Gorillas.com ranks 8th among Home & Garden Other sites.

Positive reviews (last 12 months): 96.9%
Positive
1,543
Neutral
47
Negative
3
View ratings trends

What reviewers want you to know

Positive highlights

  • Their customer service was very pleasant and efficient.

Critical highlights

No critical highlights yet

How would you rate 3Gorillas.com?
Top Positive Review

“So far Soo Goood!”

Dawn B.
6/24/20

So far Soo Goood! Does a great job cooling off all 5 small rooms in a two story dwelling. Very impressed! Very Fast and efficient service! My unit had some blemishes signs of actually being previously owned but still very happy with product and service!

See positive reviews
Top Critical Review

“Won't get what you ordered”

Justin H.
10/8/20

Its a long story but in short you will get something similar to what you ordered but probably more damaged than promised and missing, damaged, and incorrect parts. Just save yourself some time and buy new. It's not worth the hassel.

See critical reviews

Reviews (1,599)

Rating

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Reviews that mention popular keywords

customer service (18)
justinh452
1 review
0 helpful votes
October 8th, 2020

Its a long story but in short you will get something similar to what you ordered but probably more damaged than promised and missing, damaged, and incorrect parts. Just save yourself some time and buy new. It's not worth the hassel.

matts304
Blue G. – 3Gorillas.com Rep

Hi Justin, sorry that you had any issues! Please reach out to our customer service team at 877-903-3257 and they should be able to resolve any issue you are having. Again, sorry if you are having any issues with your order!

dannye72
1 review
0 helpful votes
March 19th, 2021

I received the AC unit in three days which was fine but when I opened the box, that's where it all went down the drain. The drain spout on the back of the unit was broken off flush with the unit. Since the broken off spout was not in the box, I knew that this happened before it was boxed up. I had to use flex glue to install a metal tube into the open hole to make my own drain spout. The panel for my window to use to vent the exhaust from the unit out of the house was broken in half. Once again I had to rig something up to use the panel. The unit came with a remote control, but it wasn't the one for my unit. It was a completely different brand remote control than the unit. The unit is also very loud. Sounds like the fan is struggling. Oh well, you live and learn!

Tip for consumers:
Beware. Refurbished is a loose term

Products used:
Portable ac unit

Value
Shipping
Quality
jamess767
James S.
1 review
0 helpful votes
July 22nd, 2017
Verified purchase

there were installation pieces missing. I called Danby and they are sending new parts-IN EIGHT TO TEN WEEKS, VERY UNHAPPY WITH THE PRODUCT.
customer service at Danby said this was an older product and would take longer to get parts.

anonymousz790
anonymous Z.
2 reviews
0 helpful votes
April 14th, 2020
Verified purchase

Had to make several attempts to enter an email. Despite the fact my computer automatically enters this field ? I dont know ?

dawnb155
Dawn B.
1 review
0 helpful votes
June 24th, 2020
Verified purchase

So far Soo Goood!
Does a great job cooling off all 5 small rooms in a two story dwelling. Very impressed!
Very Fast and efficient service!
My unit had some blemishes signs of actually being previously owned but still very happy with product and service!

jeremyd96
Jeremy d.
1 review
0 helpful votes
June 3rd, 2019
Verified purchase

It's just hard to find out what day is going to be here how long is it going to take and can I keep track of my order where y'all located other means like that really would like more information and it's hard to find out if my information is protecting and everything like that like I said I just want to keep track of my package when's it going to get here how many days it's going to take and information like that

toddg198
Todd G.
1 review
0 helpful votes
July 9th, 2020
Verified purchase

Picture of each item is nice to see with the information necessary to make an informed buying decision.

robertw513
robert w.
1 review
0 helpful votes
October 10th, 2017
Verified purchase

It was a quick and easy transaction. However, my product has a right handle that is smashed in and a triangle hole above the right handle that measures 1" on all 3 sides. I looked in the box but didn't see the missing piece. Although the unit seems to operate properly I was expecting a better quality. I attempted to call you early Friday afternoon but the voice mail said your office was closed. I would really like an explanation. Thanks

consuelon2
Consuelo N.
1 review
0 helpful votes
April 2nd, 2020
Verified purchase

I am very satisfied with this site and the customer service all my text messages and concerns were answered in a timely fashion very professional thank you so much

dianes251
Diane S.
3 reviews
0 helpful votes
June 26th, 2014
Verified purchase

I had to go through 3 credit cards before your site would accept one. I know the cards are o.k. as I have used them on other products.

matthewu9
Matthew U.
6 reviews
1 helpful vote
June 3rd, 2015
Verified purchase

I wanted to re-rate 3gorillas because of the after-purchase service I received. I purchased a refurbished Danby portable AC for my warm 2nd floor rooms. It arrived after about 5 days with a broken vent assembly, but they sent me a new one. Very happy with how they handled the issue. The unit had scratches and scuffs, but this was addressed in the item description. The unit itself can make a sunless room very cold, but it takes a long while to affect multiple rooms. Overall though, I am very pleased. Thanks

thomasc342
Thomas C.
2 reviews
0 helpful votes
October 2nd, 2019
Verified purchase

The Tracy and Greta went above and beyond to help me get exactly what we needed! It was our 3rd purchase of the same kegerator . I just wish I could have received more than the 5% discount offered to everyone for our loyalty purchases.

larrys221
Larry S.
1 review
0 helpful votes
December 6th, 2013
Verified purchase

Every thing was great but. including instructions would have been helpful. I needed help with the set up and your people could not provide answers.

matts304
Blue G. – 3Gorillas.com Rep

Sorry for any issues with the setup! We will be attempting to add links to the manuals in our listings when available. Please check the link of your purchased item again in 48 hours and we hope to have it up by then. Thanks!

alexisf44
Alexis F.
1 review
0 helpful votes
August 13th, 2019
Verified purchase

The ordering process was easy but I would look up the product and it would be in stock but then my friend would look up the same product and it would be out of stock.

sharonc437
sharon c.
1 review
0 helpful votes
August 8th, 2019
Verified purchase

easy process to purchase, however too many old items ('out of stock') clogging the results. would prefer not to see items that cannot be purchased any longer

jm294
J M.
11 reviews
14 helpful votes
May 31st, 2016
Verified purchase

Quick, easy, good prices, and the video on refurbishing was informative. Love your logo by the way!!

dustye4
Dusty E.
1 review
0 helpful votes
June 21st, 2018
Verified purchase

So far it's quick and easy. No account to set up or anything. I used PayPal and the sale was completed asap.

ebonyy2
Ebony Y.
1 review
0 helpful votes
April 11th, 2020
Verified purchase

im just happy you guys have deep freezers in stock during these times. ive searched EVERYWHERE i came accross your website looking on craiglist and i just want to say thank you.

jonathand109
Jonathan D.
1 review
0 helpful votes
May 23rd, 2015
Verified purchase

Tried 3 times to buy the loft. Finally realized I had to tap on "free" shipping before it took my order. It was never highlighted, so I kept missing it.

tinar279
Tina R.
1 review
0 helpful votes
July 5th, 2020
Verified purchase

the overall process was easy but when it said about picking up in new holland there was no bypass for that I had to put a shipping address in and that didn't make sense since I was picking it up or hope to.

martinc146
Martin C.
1 review
0 helpful votes
July 8th, 2017
Verified purchase

Easy to find what I was looking for at a great price, hopefully lives up to expectations on arrival.

willardv4
Willard V.
1 review
0 helpful votes
September 3rd, 2014
Verified purchase

Overall, pretty good. However, when I went to checkout, it lost the item that was in my cart so it showed a total cost of $0.00. I had to renter the item into the cart and then complete the checkout information over again. However, once my order was entered, everything went smoothely and I was very satisfied with the prompt delivery of my order.

robertal18
Roberta L.
1 review
0 helpful votes
February 14th, 2014
Verified purchase

how can I give 5 stars when I just found you and this is my first order. if I get it and it works - i'll be happy to give a testimonial!

barbarat127
Barbara T.
4 reviews
1 helpful vote
June 3rd, 2020
Verified purchase

Easy to navigate the site. Would have liked to see the bucket capacity on the dehumidifiers. But, there was enough information for me to decide.

kippys1
Kippy S.
1 review
0 helpful votes
December 9th, 2018
Verified purchase

Long delay attempting to pay with PayPal. It timed out trying to connect. I had to start over with the order twice.

Q&A (0)

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About the business

We offer High Quality, Brand Name New, Scratch & Dent and Refurbished Products at the LOWEST prices on the Web! Shop our Major Appliances, Portable Air Conditioners, Heaters, Wine Coolers, Mini Refrigerators, Ice Makers and More. Check back often as our inventory changes all the time...

Business History

We started our business in 2003 and have been offering the Best Deals we can find still to this day.

Company Representative

matts304
Blue G.

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4.8
3,192 reviews
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