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    42nd Street Photo

42nd Street Photo

317 reviews

Ratings On Other Platforms

Trustpilot
4.4 / 5
Better Business Bureau
1.9 / 5
Corporate Values

Overview

42nd Street Photo has a consumer rating of 4.65 stars from 317 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with 42nd Street Photo most frequently mention 42nd street, customer service and best price.42nd Street Photo ranks 6th among Photography Equipment sites.

  • Service
    56
  • Value
    58
  • Shipping
    55
  • Returns
    44
  • Quality
    53

This company does not typically respond to reviews

Positive reviews (last 12 months): 75.9%
Positive
22
Neutral
1
Negative
6
View ratings trends
69
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What reviewers want you to know

Positive highlights

  • I purchased my camera from 42nd Street photo and am glad that I did.
  • I am very happy with my purchase and the customer service that 42nd Street Photo extended to me as a customer.

Critical highlights

No critical highlights yet

How would you rate 42nd Street Photo?
Top Positive Review

“42nd Photo Blew Me Away!”

Nick G.
6/17/21

Well, I took a photography class many many moons ago. I remember I liked it. We even had a dark room and developed our out pictures. Well, since then I've always wanted a big camera just never had the time or money. These guys made it easy for me to say yes. As the lowest price and best customer service, I got my new a7. So I'm getting the hang of it but so far I love the quality and the definite (unknown yet) potential. Highly recommend this camera shop.

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Top Critical Review

“False advertisement”

Gerald G.
2/23/22

These guys are scammers. Will tell you a price on their website. Then after purchase tell you that you bought a Eauropean model. Then tell you the domestic version is significantly higher than the actual regular price of the item. Then when you call their bluff they will hanv up the phone on you and block/forward your number. Jack is an all time unprofessional. JACKa** is what he really is

See critical reviews

Reviews (317)

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Reviews that mention popular keywords

street photo (74) customer service (42)
nickg627
1 review
1 helpful vote
June 17th, 2021

Well, I took a photography class many many moons ago. I remember I liked it. We even had a dark room and developed our out pictures. Well, since then I've always wanted a big camera just never had the time or money. These guys made it easy for me to say yes. As the lowest price and best customer service, I got my new a7. So I'm getting the hang of it but so far I love the quality and the definite (unknown yet) potential. Highly recommend this camera shop.

Tip for consumers:
nice place

Products used:
Sony Alpha 7
Sony 16-35mm f/2.8

Service
Value
Shipping
Returns
Quality
susane841
1 review
1 helpful vote
June 2nd, 2021

Decided to visit 42nd PHOTO to buy a 10mm F2.8 fisheye lens for my om-d e-m10 mark iv and let me tell you, out of all the camera stores I've visited, I've never felt so at comfortable right off the bat. I was greeted by James and he was super sincere and genuine about his camera store. No covert sales efforts, just honest people trying to help you in your photographic pursuits. I definitely recommend this place to any level of photographer/cinematographer.

Tip for consumers:
nice special effect lense selection

Products used:
10mm F2.8 EX DC Fisheye HSM

Service
Value
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eleanors201
1 review
0 helpful votes
January 9th, 2022

This Canon EOS C100 Mark II is a very solid camera right here. Well built with lots of features. I particularly like the built in ND filters, I found it super helpful when filming outside. Just a fantastic piece of equipment. Worth every red cent. 42nd PHOTO had the camera to me in a matter of days. Would highly recommend!

Tip for consumers:
Used video chat to place order for my goods and asked lots of questions on shipping insurance

Products used:
C100

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Value
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robinsonp5
1 review
0 helpful votes
March 15th, 2021

Probably the best store in the entire Manhattan for rare and vintage 35mm film cameras. Their selection of collectibles is legendary and their service impeccable. If you are a true analogue photo lover then this is the place for you. They also buy used cameras and lenses, and in the two instances where I have done so they have given me fair prices and got through the process very quickly. I cannot speak more highly of 42nd Photo.

Tip for consumers:
Lots of actual classic cameras here.. If you're looking for something different, old, hard to find.. it's here, or they can get it! Tons of knowledge here also! Best film cameras guys in NY!

Products used:
Minolta X-700
35mm film ilford

Service
Value
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katlync11
1 review
1 helpful vote
January 11th, 2021
Verified purchase

The place to go for your photography needs - especially if your focus is analog photography. The staff at 42ND PHOTO is very knowledgeable, friendly & accessible. Their prices are great & their inventory is well stocked. I got all my darkroom chemistry there last summer. I ordered Chromogenic C-41film from them in 1 JAN 2021 & they had it shipped to me right away so I was able to keep working during the Festive Season. When I lived in New York I shopped there all the time & when I visit, I make sure to stop in for some film & anything else I maybe looking for.

Tip for consumers:
Do your homework, although I trust them, I'd hardly go shopping blindfolded, every company is to err

Products used:
Darkroom, Used DEPARTMENT, 120mm Film,

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Value
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mr.collinl
1 review
0 helpful votes
January 27th, 2022

Bought this premium package back in December 2021 from 42nd Photo - the Hasselblad X1D II 50C with the XCD 21mm Hasselblad's ultra wide-angle lens. Great camera and kit. In fact, it has so many features that I find it perfect for landscape and architecture photography. Everything in the kit is useful, especially the 2 quality lenses that will meet most of your needs. Even the case is top notch. Overall a solid value. I have never been unhappy with a purchase from 42nd Photo.

Tip for consumers:
null

Products used:
50c hasselblad

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Value
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christopherm1345
1 review
1 helpful vote
February 12th, 2021

Vortex Razor HD 11-33x50 scope provides very clear optics. I selected this brand a model for it's size and optics. The optics in this scope is sharp and crystal-clear through the zoom range. The light weight and small size are great for travel and hiking into remote wildlife areas. The only downside, in my opinion, is the apparent vulnerability of the focusing knobs to accidental impacts, even light ones. Im already trying to design a protective shield to prevent breakage in normal use. In general, Im very pleased.

Tip for consumers:
Ask for Jonathan he's helpful with spotting scopes.

Products used:
Vortex Razor HD 11-33x50 Spotting Scope

iang457
1 review
1 helpful vote
February 4th, 2021
Verified purchase

Family run stores still seem to have an edge over corporate stores because of the level of service - and that's why i like to spend my time and money at 42nd PHOTO. Phenomenally helpful staff. I felt comfortable popping in and asking questions. Genuinely learnt a couple of basic things about some products I was working with. I've felt in other Camera stores that I can get judged for not knowing the right words. This was not the case here. I genuinely cannot recommend it highly enough.

Tip for consumers:
Price-match*

Products used:
D810A

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Value
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jimm1484
1 review
1 helpful vote
November 5th, 2020

Jonathan sold a HC-V770 Camcorder to my wife. Great little camera that packs the punch in a minimal footprint. The features are top-quality, well-built, and intuitive operability. My wife uses it for church recording, decent and lightweight, fits snugly into a small bag with it's essentials. On business days, I've used it for streaming through HDMI to improve webcam, recording company meeting, and much more. Very versatile and expensive prosumer camcorders. Thanks *******@42nd photo.

geraldg326
1 review
2 helpful votes
February 23rd, 2022
Verified purchase

These guys are scammers.

Will tell you a price on their website. Then after purchase tell you that you bought a Eauropean model. Then tell you the domestic version is significantly higher than the actual regular price of the item. Then when you call their bluff they will hanv up the phone on you and block/forward your number.

Jack is an all time unprofessional. JACKa** is what he really is

Service
Value
Shipping
Returns
Quality
humprey.fg
1 review
0 helpful votes
February 9th, 2022

This is my 5D Mark IV is excellent as expected. The software kit probably won't get much use. But the addition of the extra batteries and SD card make the package very attractive and I'm glad I bought this. 42nd Photo's Loyalty discount was a nice bonus. This camera and the bundle that came along with it came at the lowest cost through 42nd PHOTO. Plus the 42nd Photo bundle had more to it. This is the reason why 42nd PHOTO is our primary go to, for our photo video needs.

Tip for consumers:
nll

Products used:
5d mk 4
100-200rf

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Value
Shipping
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grahamo29
1 review
0 helpful votes
October 4th, 2021

My initial impression of the store is very positive. I will primarily use this RF 100-500 f 4.5-7.1 L IS USM lens to shoot wildlife so to have a lens with that much reach that is relatively light is a pleasure. The very knowledge staff and hyper efficient purchasing system means you get in and check out with what you need like a bat out of hell! I've been visiting 42nd Photo for more than 30 years and always go back because they have evolved with the times and are still the best.

Tip for consumers:
Good store

Products used:
Canon rf100-500

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Value
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brianr1538
1 review
1 helpful vote
February 8th, 2022

Based on BBB reviews and my own experience they list cameras on the site at hundreds lower, customers order the camera.

Then they email you and say you ordered the international version (nothing on the site suggests that) that doesn't have the same features and "won't work". You can upgrade to the domestic version for $300 ($100 higher than other stores).

This is what happened to me, I told them to cancel the order, he said there would be a 5% charge. I told him I would refute the charge.

In the end no charge was made at all - so they are just wasting time and trying to make money by scamming and lying to people without being flagged by banks etc.

Avoid the headaches and don't support these people.

Tip for consumers:
Scam site, not to be trusted. Prices on the site are bait. You will be required to overpay and may not receive the items are promised.

Just go B&H or Amazon.

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Value
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rebeccam1947
1 review
0 helpful votes
February 26th, 2022

The website is well laid out, with a wide range of products in every category. Delivery was made within a few days of purchase and my Sony HXR-NX200 Camera was exactly as described. The multiple emails and phone messages informing me of the package delivery status were beyond most typical Online Stores. Overall, I had a very satisfying experience and I will be purchasing from 42nd street photo again.

Tip for consumers:
I wouldn’t hesitate to use them again the next time I need any photographic equipment.

Products used:
Cameras

Service
Value
Shipping
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Quality
johns10243
1 review
3 helpful votes
January 8th, 2022
Verified purchase

BEWARE! Sells gray market Canon products. Can not be registered for Canon warranty. If you buy online he will call you the next day and ask if you know that you are buying an international model. Of course you don't because nowhere on his website does it say that. Will offer you a US model for a couple hundred more dollars. If you are dumb enough to agree (smh) he still sends you the gray model that can't be registered with Canon. He throws in a useless extended warranty from a company that gets worse reviews than he does. He has a line of BS a mile long. I imagine he has been getting away with this for a long time. BEWARE!

felixr131
1 review
0 helpful votes
March 16th, 2022

I'm a longtime Panasonic m434 user, I have been an avid photographer hobbyist since I was 12yr old in 1976. This Lumix S5 is the best professional video camera in under $2k for a small video production company or commercial work. It's even better value when you include the 20-60mm lens. Can't beat the price! The employee who helped me was very decorous, accurate information and communicative with client. 42nd Photo is a very reputable trading company as well as the DHL courier is quite impressive.

Tip for consumers:
Call before ordering

Products used:
Lumix S5
Atomos Ninja V
29-600mm & 50mm lenses bundle

Service
Value
Shipping
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Quality
valerieh366
1 review
3 helpful votes
February 10th, 2021

Don't buy anything from them, it's scam. I got ripped off. They sell new cameras on their Parkavevideo.com website but send you a used camera. When you cancel your order they don't want to refund you. They wants to take 20% off the price. When you call them, they put you on hold and hang up on you. They are thieves. Take a good look at their site; they cross out the price to simulate a discount and give exactly the same price below. I bought a Sony A9 from them for $ 2879. After 6 days without news (normal they are waiting to collect your money), I call them to ask for news of my order. The guy on the phone tells me it's a display model. I told him I've buy a new. I told him that it is absolutely noted nowhere. On the website it'swrite "condition new". He tells me that I receive the device the next day. Understanding that I got scammed, I send an email immediately to cancel my order. In return I receive the UPS link for sending my package. I call them several times in vain. They put you on hold and hang up. I receive the camera a few days later. No original box. To try to coax you, they give you a small protective pouch. I'll check the camera counter. It has more than 12,580 photos already on the clock. I try to find an amicable solution with them to avoid suing them and called my lawyer. They hang up on him. He writes them they never unanswered letter. As I will not give up because it is out of the question for me to be ripped off in this way (I saved a long time to pay for this camera) I will get in touch with the fraud and consumer protection departments to denounce them. And I will file a scam complaint.

Tip for consumers:
Scam.
Sell you used for new.
No custumers service.
No refund.
Horrible

Products used:
Camera

Service
Value
Shipping
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Quality
douglasm717
1 review
0 helpful votes
December 8th, 2021

Panasonic products are well designed, easy to use and the best in the market. We love the HC-V770 Camcorder. I love the clarity and different features of the camera brings. As far as 42nd st photo goes they went above and beyond to get me the best pricing possible even after it went on sale. It goes a notch higher to show how to nurture good customer relations.

Tip for consumers:
Canada shipping and custom clearance is fastest with 42nd Photo

Products used:
Panasonic C-V770 Full HD
Magnus VT-4000 Tripod

Value
Shipping
Quality
garryh97
1 review
0 helpful votes
November 14th, 2021

Minolta CLE collector's item camera

42nd PHOTO purchased my much-loved Minolta CLE film camera at a price I was happy with (shame about the lenses - both returned to me as showing fungal growth). The whole process was efficiently and well done, and courier service excellent. Thank you.

Tip for consumers:
Nice for collector's photography & analogue

Products used:
Minolta CLE collector's item camera

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Value
Shipping
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kp93
2 reviews
2 helpful votes
April 12th, 2021

I purchased a camera and some gear a week ago to work on a project. I went in store and spoke to the sales person that was there and talked about the items and what I was looking for. Brought my items and got home and realized the camera was in a white color instead of the black color I asked for in store. Not a big deal, I would just exchange it for the one I wanted. I then check online and I figured out I paid $899 for a camera that cost around $600-$700. I was upset but saw on their website that there is a refund policy within 10 days of purchase. Well I got back today to return the item and I'm told by the same person who sold it to me that there is no refund policy AT ALL. He also causally mentions that he sold me the more expensive item as the white camera costs more than the black. He insisted that the store only did exchanges or store credit but nothing else. This place is a scam and I'm putting in a compliment with BBB.

Service
Value
Returns
olivias386
1 review
0 helpful votes
January 17th, 2021
Verified purchase

I've bought a Celestron NexStar 130 SLT and Meade Series 5000 15mm eyepiece from these guys. I honestly can't thank them enough for the time and patience I received being new to the astronomy scene. I had a lot of questions that were answered in depth. My telescope works an absolute treat and the astronomy rig is flawless. I'll be returning for sure in the near future.

mitchellc106
1 review
1 helpful vote
November 13th, 2020

I've purchased soft boxes, umbrellas, light modifiers, and other studio lighting equipment from here. The products are well-built and competitively priced compared with overpriced name brands. The staff are friendly and helpful, steering me away from products that may not be well-suited to the type of photography I do.
The best customer service I have had ANYWHERE EVER! And they sell great Canon knock offs such as hot shoe flashes, lenses and batteries at vastly cheaper prices. All work better than the Canon brands I had before.
Highly recommended.

ashleya469
1 review
1 helpful vote
January 6th, 2021
Verified purchase

I ordered a H6D-100c off 42nd Street Photo and am very happy with their service. James checked in with me over the telephone shortly after placing the order to ensure the order was flawless and I got everything I wanted. I followed up with him after doing a bit of research and added some accessories. He was really helpful describing the different Hasselblad series and the benefits or drawbacks of certain ones. They shipped the order the same day and I got it next business day. I'd recommend 42nd Photo and will use them again for future purchases. Cheers

Tip for consumers:
Ask them to price-check beforehand, they're highly competitive in Manhattan.

Products used:
Cameras & photography

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Value
Shipping
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gwenr85
1 review
1 helpful vote
January 14th, 2022

BEWARE - ordered online a Nikon 55-300 lense. Was given story that the one I ordered wasn't compatible with my d3200 and he had only one in stock that would work - $180 more than the other. Arrived in a non- Nikon box with no receipt and no product warranty or spec book. DO NOT USE

Service
Value
Shipping
andrewi299
1 review
0 helpful votes
August 26th, 2021

I recently purchased a Canon EOS 1DX with 2 lens, whole kit and caboodle from 42nd PHOTO via the website and I am amazed by the fantastic polite and professional service that I received from start to finish. I am delighted with my purchase which was at an excellent price. Very highly recommended and I now intend to visit hopefully by next summer.

Tip for consumers:
Ask if it's grey import first they're honest to differentiate Canon USA with warranty

Products used:
1DX

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Value
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Q&A (11)

Answer:

Hi Vinay-- It will take 8 Days to arrive in India

By Jonathan D., Manager
See more answers (2)
Answer:

Sure you can Please give us a call to place this order

By Jonathan D., Manager
Answer:

Hi Michel Everything we sell is in the original manufacture retail box

By Jonathan D., Manager
Answer:

I don't understand the thing, may be you went with your condescension and they're react back tha way. For me and my film things cool

By Katlyn C.
Answer:

Ignore it, this place is nothing but trouble.

By Ayla A.

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About the business

We sell digital cameras, camcorders, audio and video electronics. Located in the heart of New York City, we are the store you've known for over 40 years. Shop 42nd Street Photo online 24/7 or visit our store on 5th Avenue between 35th&36th street for d...

Company Representative

elliotb36
Jonathan D.
Manager
Typically does not respond to reviews

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