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    Amazon Prime

Corporate Values

Overview

Amazon Prime has a consumer rating of 4.05 stars from 353 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Amazon Prime most frequently mention day shipping, customer service and fast delivery.Amazon Prime ranks 3rd among Streaming Movies sites.

  • Service
    53
  • Value
    54
  • Shipping
    50
  • Returns
    43
  • Quality
    50
Positive reviews (last 12 months): 57.1%
Positive
16
Neutral
2
Negative
10
View ratings trends
16
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What reviewers want you to know

Positive highlights

  • Great choice, GREAT customer service, fast delivery.

Critical highlights

No critical highlights yet

How would you rate Amazon Prime?
Top Positive Review

“Lots of benefits!”

Rob K.
6/1/21

Because of the fast shipping with Prime, amazon has become our primary way of purchasing non-grocery goods. And even when I'm at a physical store, so many people purchase through amazon and leave reviews, I often check the reviews and pricing on amazon before buying in the physical store. Add on the benefit of the movie selection, and we feel the annual fee is well worth the money. And there's even more benefit than I've described, like their music.

See positive reviews
Top Critical Review

“Bad selection most good movies cost extra to rent”

Anon A.
7/5/21

Have spent thousands with them over about twenty years. Their returns and refunds are inflexible. I have a brain injury so often just take the loss. Once they refunded $10 for a late cable. But they twisted and rejected my claim for a car cover $170 not as described and months late. Their own system even said it was not delivered. No integrity.

See critical reviews

Reviews (353)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (37)
robk198
2 reviews
0 helpful votes
June 1st, 2021

Because of the fast shipping with Prime, amazon has become our primary way of purchasing non-grocery goods. And even when I'm at a physical store, so many people purchase through amazon and leave reviews, I often check the reviews and pricing on amazon before buying in the physical store. Add on the benefit of the movie selection, and we feel the annual fee is well worth the money. And there's even more benefit than I've described, like their music.

Tip for consumers:
Check out everything you get with Prime. It really is a solid offering.

Products used:
Many!

Service
Value
Shipping
Returns
Quality
anona83
6 reviews
12 helpful votes
July 5th, 2021

Have spent thousands with them over about twenty years.

Their returns and refunds are inflexible. I have a brain injury so often just take the loss. Once they refunded $10 for a late cable.

But they twisted and rejected my claim for a car cover $170 not as described and months late. Their own system even said it was not delivered.

No integrity.

tammij3
3 reviews
18 helpful votes
March 13th, 2022
Verified purchase

Sorry all, but what a waste of money. There is no fast delivery, Walmart, Chewy, Craft outlet were all ordered AFTER THE ORDER LAST WEEKEND WITH AMAZON (and yes the items were eligible for prime) and ALL ARRIVED WAY AHEAD OF AMAZON, which arrived yesterday. The email annoyed me so I thought I would write this review. How is everyone else able to deliver in One to Two days and Amazon is still touting shipping problems? Come on folks. They are enjoying everyone paying for something you are NOT GETTING, but everyone is lining their pockets.

lisas2838
3 reviews
0 helpful votes
May 30th, 2021

I love Amazon prime... it saves me a lot of money... and I get 1/2 off each month with my ebb card.it literally pays for itself

Tip for consumers:
1/2 off opportunity

Products used:
Jeans,boots,mobile fone accessories

Service
Value
Shipping
Returns
Quality
la198
1 review
0 helpful votes
November 26th, 2021

Signed up for Amazon prime at $12.99 per month, with introductory offer of $1.99 for one week. I only wanted the one shipment/one week service, so cancelled right away. Meaning, I would be billed $1.99 plus 6% tax ($. 12 for Ky sales tax) or a total of $2.11. Yet, they billed me $2.16? Synchrony Bank handles the credit card for Amazon ( which I also signed up for at the same time). I realize it is only a few cents more than it should be, but when I requested information from Amazon via Synchrony they just said it was taxes. Reading from a script no doubt and unable to get any further answers. Not sure why Amazon and Synchrony Bank would overcharge customers and claim it is for taxes. Amazon charges the correct tax (6%) on all the products I have ordered, why is Prime being billed incorrectly? This is worrisome on so many levels. If Amazon is going to inflate the actual published price of a service, they should have that information available to their employees so they can pass it along to the customers they so blatantly overcharge. Don't like feeling like I have been scammed and treated dishonestly.
If it is a legitimate charge, then they should be able to justify it with a breakdown, if there is a "service fee" it should be clearly spelled out on their website. SMH!

Tip for consumers:
Look at your charges for Amazon Prime, pricing is inflated and does not agree with price published on their website, if you use Amazon credit card.

Products used:
Prime shipping for one week

Service
Value
ashleyb880
2 reviews
1 helpful vote
November 1st, 2020

I've been doing ceaco Thomas kinkade puzzles for years and the puzzle pieces are way different now dont like it.

rashkec
1 review
0 helpful votes
January 13th, 2022
Verified purchase

If you go with Amazon Prime Annual Membership for $119.00 for the year v/s paying $12.99 per month, just know YOU WILL NOT BE REFUNDED or pro rated money back if you decide to cancel it, even a few weeks in... They keep you on the hook until your membership comes up for renewal.
If you use the Amazon Chase Credit Card for your purchases, and return items- your money is not going back to your card balance. Instead, it goes towards an Amazon "Gift Card" that can NOT be used to pay off the Chase balance, or anything else outside of Amazon. I'm appalled at this business practice. It's like some thrift store that can't afford to refund your money so they only give you in store credit.
I feel bamboozled and I'd like to keep you from making my mistakes

christineb1597
1 review
0 helpful votes
September 19th, 2021
Verified purchase

From shoes, to books, to clothes, to customizable parry decorations, to school supplies, to lingerie, to body jewelry. If it's out there, than you can most likely find it at Amazon.com. With prime membership I get 2nd day free shipping, plus unlimited free books to ready in there

henrya163
4 reviews
0 helpful votes
February 3rd, 2021

I recommend it! Explanation of 112 verbs with examples is the best, when they are used and under what circumstances. With the examples you learn to build the sentences. English explained in the best practical way, instead of conventional grammar books.

garya30
3 reviews
34 helpful votes
September 8th, 2021

The original "hook" for Amazon prime was 2-day shipping... it has finally sunk in that they stopped doing that so why would I pay the annual fee?

Tip for consumers:
Why waste money when you get nothing for it?

Service
Value
Shipping
seano132
3 reviews
0 helpful votes
October 15th, 2020

Great value with quality brands, I give them four star just because I always expect it to get even better... Cheers!

raelp
2 reviews
69 helpful votes
May 28th, 2020

Nice selection of movies, streams well even with a somewhat weak connection. This is a recommendable company.

Service
Value
Returns
Quality
hn89
1 review
0 helpful votes
October 26th, 2020

I find it very helpful even in these unprecedented times that amazon is keeping up with its delivery on time for prime members. I got my last package on time and i am happy about it. Go with prime if you can.

daniele251
1 review
13 helpful votes
January 28th, 2020

What a Scam. Amazon is a money Scam to take as much money from you as they can for little pay out in return. Beware of this large scam website. Amazon preys on the working class individuals. Stay away from their many scams, including prime options, they are some of the largest scams on the internet.

liddys
1 review
0 helpful votes
August 30th, 2021

Rapunzel was not black. It is annoying to me how many ads depict characters out of 'actual reality' just to appease a race which is destructive and violent. Someone tell Disney that Cinderella and Snow WHITE are not black. Even children are asking questions.

arthurn23
3 reviews
15 helpful votes
January 1st, 2021

Scam artists, constantly trying to trick regular customers into signing up with a 'free trial' and the option for opting out only in small print, so they will sign up perhaps without even realising, forget to cancel it and end up paying absurd prices every month for rubbish services.
For example, trying to navigate the on demand service and it takes ages to load anything for a start, I find the film I want and Amazon says 'you own it', great! Except that was a lie to trick me into downloading the Disney plus app, which then tried to trick me (in the small print) into signing up at an additional 5.99 per month! Cheeky, dishonest, money-grubbing scum, both Amazon and Disney. Avoid at all costs. Sky aren't perfect either but are a lot more up front and honest than these renegades, and the service actually works smoothly and doesnt rely on rip-off third party apps.

Tip for consumers:
Watch out for the small print which tricks you into a monthly subscription!

Products used:
Prime

Service
Value
Shipping
Returns
Quality
jeanh525
1 review
0 helpful votes
March 1st, 2022

Love being able to redeem credits to Amazon. Gifts, needs, and wants easily redeemed. Second time used this way.

Products used:
Nothing yet

Service
Value
Shipping
Returns
Quality
terryh864
1 review
0 helpful votes
February 2nd, 2022

Shipping is the best! Prime member, free shipping and excellent choice of books, very good advertising with video. Amazon could have more choices and more clearance.

dannyc21
2 reviews
0 helpful votes
November 3rd, 2021

When it comes to content, they are up to par with the others but the apps when the apps for other shows means your $10 subscription can become $20+ easy.

gavinb92
2 reviews
1 helpful vote
November 3rd, 2021

We recently started using amazon prime for streaming. It has a lot of classics and their originals but besides that the selection seems to be small. We are looking forward to seeing more shows and movies.

Tip for consumers:
Great streaming for classic hits!

Service
Value
Quality
mitchellb153
1 review
0 helpful votes
January 22nd, 2021

It was a wonderful and excellent experience. I benefited a lot from the gift card that I won, as I saved some money and was able to buy films.

Service
Value
Shipping
Returns
Quality
maximilliand3
3 reviews
0 helpful votes
August 5th, 2021

Well the selection of movies is vast and I found that I order quite often from amazon, so free shipping is what is was going for. I like it

Value
Quality
kelleys48
14 reviews
14 helpful votes
August 27th, 2020

I have been getting my packages late recently and I was fine with that given the challenges of the Covid-19 issue.

However, I just ordered a "Prime" eligible item and was told to expect delivery in 6 days! It used to be, they told you the usual one to two day turnaround and, they did their best to meet that. So, why is it now 6 days?

I went back through the order process and found a new thing called "Prime Preferred Delivery Day" which had been filled in, without anyone notifying me" with Monday being my preferred day.

Without one to two day delivery the whole "Prime" thing is useless to me.

joes2086
2 reviews
0 helpful votes
October 23rd, 2021

Amazon Prime is amazing. For just 14$ a month, you get free shipping on great products, a rotating selection of thousands free magazines & books on Kindle, a rotating selection of millions of movies in every language. And Amazon has lots of decent-paying jobs even if you are unskilled, signing bonuses, no drug-testing for weeds, no vaccine mandates, and Amazon is currently the most powerful advocate in the fight for Federal weeds legalization. Hating Amazon has become fashionable among young Communists & Fascists, but really, WHAT'S NOT TO LOVE ABOUT AMAZON PRIME? I love it.

Tip for consumers:
Don't deprive yourself of the many features of Prime, use them all. If you want to "cut the cord" from your cable company, Amazon Prime is a great way to start. Some channels charge a fee, but free content is endless.

Products used:
Almost everything in my current apartment was purchased from Amazon. T-shirts, books, vitamins, craft paper, lamps, linens, rugs, beds, pillows, shelves, Mango Tang, Asian sauces, New England Coffee, vacuum cleaner, curry powder, Ovaltine, ramen, rice, boxer shorts, Tapestries, maps, sunglasses, bug zappers, everything, just everything!

Service
Value
Shipping
Returns
Quality
jadem102
6 reviews
3 helpful votes
October 11th, 2020

Ok so i got amazon prime just for the free shipping. I mean it's nice to order items and have them shipped for free and within 2 days. I cancelled after a few months bevause i did not order enough for it to benefit me. Also not everything is amazon prime so i was still paying for shipping on some items. Never used the streaming service as i already have netflix and cable. So the monthly 13 dollars was for me not worth it. I can see why it would be for some prople

Q&A (5)

Answer:

Probably because Amazon Prime would rather be straight forward with their customers and ensure they get their customers' questions answered to the absolute best of their ability to avoid any sort of confusion using chatbots, and/or a most likely VERY busy email address that very few people probably have access to via their site. I have actually never heard nor seen anybody complain about authenticity, or live chat, or phone call where you can get your question or questions answered much faster, vs. waiting for and possibly potentially even missing their reply email because you would have to be sitting around waiting on an email reply, for however long that'd take. Trust me, if you really want your question(s) answered, this would by far be the best option. There is even an app and/or extension you can use called "Amazon Assistant" That feature normally gets any and all issues solved, and FAST! I hope this helps! :)

By Brianna S.
See more answers (4)
Answer:

Call the Amazon phone number listed under contact us.

By Lynne L.
See more answers (5)
Answer:

Click on the left-hand corner, then go to books and audible, then to prime reading. There is a selection of books that can be read for free

By Lynn G.
See more answers (3)

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  • What is the return policy?
  • Where is the company located?

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4.1
352 reviews
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