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    AuthenticateFirst

Ratings On Other Platforms

Trustpilot
3.1 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

AuthenticateFirst has a consumer rating of 4.42 stars from 212 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with AuthenticateFirst most frequently mention customer service, turnaround time and high end.AuthenticateFirst ranks 19th among Handbags sites.

  • Service
    64
  • Value
    63
  • Shipping
    30
  • Returns
    26
  • Quality
    50

This company responds to reviews on average within 1 hour

Positive reviews (last 12 months): 66.7%
Positive
8
Neutral
0
Negative
4
View ratings trends
40
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What reviewers want you to know

Positive highlights

  • Customer service is great too they are quick to respond and professional!

Critical highlights

No critical highlights yet

How would you rate AuthenticateFirst?
Top Positive Review

“Go-to Authentication service!”

Shay H.
3/30/21

Whenever I'm in need of an authentication, I without a doubt use AuthenticateFirst! Their prices are fair and the turn around time is SO quick, sometimes even quicker than what they advertise. You can also order digital certificates for authentic items which come in super handy when you plan to resell! That peace of mind from knowing your item was professionally authenticated is always worth it!

See positive reviews
Top Critical Review

“HORRIBLE SERVICE - DONT KNOW HOW TO AUTHENTICATE”

Alina S.
9/10/21

I sent a fendi bag in for authentication to both Authenticate First and Real Authentication (which is MORE reliable) and AF came back in authentic whereas Real Authentication said the bag was real. I asked Authenticate First to re-asses to bag and they have horrible customer service. The owner says " We understand that another service may provide a different opinion, however, that does not make our opinion wrong just because it's the opinion you want to accept." How unprofessional! Save your money and your time and go elsewhere

See critical reviews

Reviews (212)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (15)
shayh62
1 review
0 helpful votes
March 30th, 2021

Whenever I'm in need of an authentication, I without a doubt use AuthenticateFirst! Their prices are fair and the turn around time is SO quick, sometimes even quicker than what they advertise. You can also order digital certificates for authentic items which come in super handy when you plan to resell! That peace of mind from knowing your item was professionally authenticated is always worth it!

alinas94
1 review
2 helpful votes
September 10th, 2021

I sent a fendi bag in for authentication to both Authenticate First and Real Authentication (which is MORE reliable) and AF came back in authentic whereas Real Authentication said the bag was real. I asked Authenticate First to re-asses to bag and they have horrible customer service. The owner says " We understand that another service may provide a different opinion, however, that does not make our opinion wrong just because it's the opinion you want to accept."

How unprofessional!

Save your money and your time and go elsewhere

ginan5
G N. – AuthenticateFirst Rep

Hello; we wanted to address your concerns. The "other" authentication service is not more reliable than AF. I don't know what makes you believe this, but it is wrong. I'm not sure what you mean by "at least refund me if you don't take your authentication seriously." When or what makes you believe we did not take it seriously? In fact, we stated we stand behind our expert's opinion. I'm sorry if you are upset with the opinion, but that does not make it wrong. You asked us to re-review the item based on another service who gave you a different opinion, that's not how this works. The correct course of action in situations like this is to have a 3rd opinion from another service. What you do after that point is up to your discretion.

maryc2374
1 review
0 helpful votes
March 30th, 2021

Can't thank AuthenticateFirst enough! There's no reason to worry about buying pre-owned online any longer. They are lightning fast with their service and the peace of mind that comes with their authentication service plus adding the valuation iis invaluable. Getting read u to make another purchase and will use them for it and all purchases moving forward!

Products used:
Authentication certificate and valuation.

Service
Value
Shipping
Returns
Quality
megans449
1 review
22 helpful votes
May 4th, 2020

Their website has improved drastically. For the better! However, still the same grade A+ quality service! They really take the time to review each and every little detail and if something isn't clear enough, they'll ask you for more photos. I had my LV SLG authenticated as I bought it pre-loved and they've given me piece of mind. ALSO, they are the most affordable online authentication service I could find. You really can't beat it for $15 and another $10 for paperwork!

ginan5
G N. – AuthenticateFirst Rep

Thank you so much for the review! We truly appreciate you taking the time out of your busy schedule. We look forward to working with you again!

tulilahe
1 review
21 helpful votes
February 6th, 2020

They could not help me provide proof for a REALLY obvious, really horrible quality Chinese fake. It was not even close to the real thing. I really regret paying these people. The bag I received was truly laughable, it was utterly ridiculous looking. I thought it would be an open and shut counterfeit case and I only contacted Authenticate First for "proof" of what I knew. Choose another company.

ginan5
G N. – AuthenticateFirst Rep

If it was that obvious of a counterfeit - our team would have caught it. How many years of authentication professional experience do you have? Did you have it authenticated elsewhere? Before slandering our business, your armchair authentication should not be publicly posted.

franzm11
1 review
0 helpful votes
November 23rd, 2020

Turnaround time took only less than an hour. Very proactive. The way they generate their authenticity card is very flexible. Reliable site to have your bags authenticated.

cristinad65
1 review
0 helpful votes
March 30th, 2021

I'm have been always satisfied by using authenticate first! Great competence and professionalism! I have to give a 5 stars review :)) )

Service
Value
Shipping
Returns
Quality
anastasiap41
1 review
0 helpful votes
March 30th, 2021

I've authenticated various brands with them, they are excellent and fast. They saved me a lot of money recently when I inadvertently bought the best replica I've ever seen (it was a duplicate to the authentics in my existing collection, I would have NEVER picked up on it). I upgraded to their official authentication document and PayPal closed the case in two days' time. I was so relieved.

Service
Value
Shipping
Returns
Quality
jesp4
1 review
0 helpful votes
March 30th, 2021

I like using this service especially when you want to buy preloved items. I hope they can improve their performance.

Products used:
Authenticate firat

Service
Value
Quality
lilithd4
1 review
1 helpful vote
July 26th, 2021

I uploaded an item for authenticate (not my first time using the website nor its authentication services. The representative, was extremely rude when I explained that I had already uploaded images as required for authentication examination and it's determination. The representative proceeded to contest that I had not uploaded the images so my item could not be authenticated. I further explained that the platform website was having errors while I was uploading and that in the end it showed the images were in fact there on the site and available for me to preview, it was an IT issue with their website which was not allowing them themselves to see the images. After this comment I also said that it seems to be a bit fraudulent to accept my money however not to have accepted the uploaded photos of the item, being as there could be no authentication if there were NO images to examine. The representative became irate and said I was making a false claim. I said I have proof the images are uploaded as I can see them on my authenticatefirst account. They grew upset and began speaking to me extremely unprofessional, I proceeded to ask to speak to a manager in regards to my experience and concerns about the situation and the representative... I waited two days for them to tell me that the images were not showing up on their end. The next thing I received response from the representative of authenticatefirst and they states they were the actual OWNER of the company and they continued to disrespect me and I explained I do use other authentication services such as real authentication.com and lollipuff.com and over there I am most certainly NEVER miss treated degraded or disrespectful in such an unprofessional manner as she "the owner" of authenticatefirst had treated me. She then proceeded to tell me to take my business to the other platforms. She also proceeded to tell me she was going to ban me from the use of the service on her site! I was thinking this representative cannot be the owner of an establishment with such poor customer service and such a poor attitude and way of treating customers, I suspected the representative was lying in order to save face, so I emailed the company on the website officially to explain my exper And let them know the representative was highly unprofessional and threatened to ban my authenticatefirst account. The email response said they were in fact the owner and would not be refunding me my past orders of authentication nor would they be authenticating my items in the future. I still have all emails and screenshots associated with this situation as proof of their misconduct and unprofessional way of speaking to a client (myself) I would highly advise that all professionals looking to utilize a professional authentication service or company for authenticating items for their business to think hard before using this company for the following reasons. I hope this saves a lot of people stress and money if they are deciding which authentication company to use, as this one has proven extremely unprofessional and disrespectful to the customers.

Tip for consumers:
Businesses and resellers whom have 100’s items to authenticate I would highly suggest to search elsewhere. Utilize other authentication services and sites. This company cannot conduct themselves in a professional manner. They prove this through their unjust actions, they do not care about their clients nor repeat customers. There are lots of professional, well established authentication businesses whom treat their clients with care & exemplary support, unfortunately authenticatefirst is not one

Products used:
Their authentication service

Value
Quality
ginan5
G N. – AuthenticateFirst Rep

Funny how you don't show your disrespectful and slanderous comments. We are not your verbal punching bag. So NO we don't want to deal with clients like you, if you think we are just going to take your degrading and slander in order to make a few dollars, you have the wrong service.

christinel802
1 review
0 helpful votes
March 30th, 2021

I have used Authenticate First 2x so far and will definitely continue with them, both times there was communication for extra pictures or questions. And got results in a timely manner. I would totally recommend them. Thanks again!

rachelb806
1 review
0 helpful votes
July 20th, 2021

I used them when I bought my jumbo Chanel off of fashionphile. They literally got back to me in ten minutes to let me know it was real. Super fast and easy

Service
Value
aw359
1 review
16 helpful votes
January 11th, 2020

So glad I found this site to verify a recent purchase I made on Poshmark. I looked at other authentication sites but they didn't have the option of providing written verification if needed for a refund/dispute and they didn't seem as legitimate as Authenticate First. The Jimmy Choo I bought checked all the boxes for being authentic and I was pretty sure it was- it just arrived with a weird smell so I wanted a second opinion. I received confirmation in less than 24 hours that it is authentic. I also paid extra to get an estimated value (what a great option for only an additional $5!). To my surprise, it valued at about twice what I paid for it! I'm so happy to have a source to go to for confirmation. Especially with such reasonable prices. The $25 was money well spent for peace of mind! I will definitely be a repeat customer. I've got 3 more bags to go! Thank you Gina for such a great service!

pattym362
1 review
0 helpful votes
February 22nd, 2022

I stumbled upon a sale for a vintage Chanel bag/a rare one. I refuse to support counterfeit sellers. Having it authenticated put my mind at ease tremendously - and now I'm confident the bag I'm carrying is not only rare but authentic.

Products used:
Authentication service

Service
Value
marianaj7
1 review
0 helpful votes
April 4th, 2021

Amazing service and 100 % accurate. They care about their customers and are always ready to help. They give me a piece of mind when I'm buying pre-loved items. My go to! 10 star service!

Products used:
Handbags

Service
Value
Shipping
Returns
Quality
yuliannac
1 review
0 helpful votes
April 7th, 2021

Very good company, I will use their services again! Fast, easy and trustful. Best company tonauthenticate high end products.

Products used:
bags

Service
Value
Shipping
Returns
Quality
laceya29
1 review
1 helpful vote
March 30th, 2021
Verified purchase

As a manager in the thrift store industry, I love that I have a service I can use to authenticate the designer bags we get in. This makes our business credible and we can increase our prices on items we know have been authenticated. Your expertise and services are wonderful, quick, and reliable. Thank you!

Service
Value
maxn39
1 review
1 helpful vote
March 30th, 2021

Most of these one star reviews are from people who authenticate only once with this company and from people who only own a few bags. I've handled thousands of handbags in my time and can spot a fake better than most people. I can say I've used this company for probably more than 50 authentications (mostly Chanel, LV and Hermes) and agreed on almost every result. They're not amateurs, they can spot fakes for sure... but don't forget that they're also human. There have been a couple times where I was bothered by some words exchanged but that's life, nothing's perfect, and I'm sure they deal with a lot of crazy people daily.

Service
Value
Quality
poemn
1 review
0 helpful votes
March 30th, 2021

We have been working with AF for 4 years and our partnership just grows. They are excellent professionals Thank you Poemä Noire

Tip for consumers:
www.poemanoire.com.br

Products used:
Bags

Service
Value
Shipping
Returns
Quality
bobbip19
1 review
0 helpful votes
March 30th, 2021

Authenticate First has stepped up their game in the authentication arena. Response are fast, customer service is great and the new online set up makes it super easy to know what pictures to take as you go over step by step. Other companies are very complicated and I am usually hesitant on submitting items for authentication. This has all changed with Authenticate First and now I am excited to submit items for authentication.

Products used:
Authentication for purses

Service
Value
Quality
cesarl175
1 review
0 helpful votes
January 5th, 2020

This is my 3 time using this service. Great price for good and fast service. I highly recommend it

Cesar lopez
*******@icloud.com

anjic2
1 review
0 helpful votes
August 24th, 2021

Had a bag authenticated and I experienced a smooth, professional transaction. Will definitely avail their service again!

Service
Value
Shipping
Returns
Quality
rhiannonm34
1 review
0 helpful votes
March 30th, 2021

Helped me to settle a case about a counterfeit bag swiftly. Super easy and clear process and a great way to ensure your purchase is authentic when buying second hand!

Service
Value
kerig115
1 review
0 helpful votes
March 30th, 2021

Great, quick, reliable source to go to when you have authentication questions. Highly recommend. *****

jacquelinel283
1 review
0 helpful votes
March 30th, 2021

Love it! Easy to use--and generally a 24-48hr turnaround for authenticity status!
Affordable too--if you just need to know if something you bought is authentic, its fast and simple to upload pics and wait for their email!

Tip for consumers:
Easy to use! And quite affordable. Fast turn-around response.

Products used:
Authenticity Opinion

Service
Value

Q&A (16)

Answer:

We have been in business for over 5 yrs - I'm sorry you did not receive what you expected - but that is no reason to continuously slander and harass us. A few unhappy customers happens with EVERY business, considering we've authenticated over 100,000+ in the past 5 yrs, a few is to be expected!

By G N.,
See more answers (2)
Answer:

Call a company stupid - this is clearly a personal attack.

By G N.,
See more answers (2)
Answer:

Yes, we have a sneaker expert who only authenticates sneaker brands.

By G N.,
Answer:

Nothing is being made up, you are clearly harassing us and trolling us!

By G N.,
See more answers (4)
Answer:

Hi! We would love to help you and your business with your authentication needs. We offer B2B pricing lower than what you see on our website. Our advanced software helps us give our clients super fast turnaround. Please request our pricing through our website. Thank you!

By G N.,
See more answers (3)
Answer:

HI - please contact us for assistance. orders@authenticatefirst.com

By G N.,
See more answers (3)
Answer:

$10 email opinion, $20 for Certificate of authenticity. We also offer in house service for Louis Vuitton (comes with a financial guarantee) for $75.00 + shipping both ways.

By G N.,
See more answers (3)
Answer:

Hello For an emailed opinion (no certificate) all brands excluding Hermes and watches is $10.00. For a COA (certificate of authenticity) all brands excluding Hermes and watches is $20.00. We also offer written statements which are used in the case of disputes and court cases for $50.00

By G N.,
See more answers (2)
Answer:

Hello; We authenticate up to series 16xxxxxx via photos. Serial number guide: https://www.yoogiscloset.com/authenticate/chanel Due to 1:1 replicas, we do not authenticate higher number Chanel because we do not feel it's safe via photos. This does not mean your bag is fake, we simply are Setting a limit to what we will and will not work with via Photos to protect our clients. We hope we can help you with something else in the future. Thank you for your interest. Authenticate First LLC

By G N.,
Answer:

HI! Thanks for reaching out. Hermes starts at $50 for non exotic skins. Chanel starts at $15 and we authenticate up to 16 million via photos. Higher serial numbers would need to be seen in person to rule out 1:1 replicas. We are happy to help

By G N.,

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About the business

World wide luxury handbag and accessories authentication services. We authenticate for both buyers and sellers. Is that handbag real? Authentication is necessary to avoid scams.

Company Representative

ginan5
G N.
Typically responds within 1 hour

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4.4
210 reviews
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