• Bookmark

    AW Bridal

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
5 / 5
Corporate Values

Overview

AW Bridal has a consumer rating of 4.25 stars from 110 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with AW Bridal most frequently mention customer service and wedding dress.AW Bridal ranks 4th among Wedding Planning sites.

  • Service
    27
  • Value
    25
  • Shipping
    26
  • Returns
    18
  • Quality
    26

This company does not typically respond to reviews

Positive reviews (last 12 months): 69.2%
Positive
9
Neutral
0
Negative
4
View ratings trends
10
See all photos

What reviewers want you to know

Positive highlights

  • Customer service is very warm and fast for responding.

Critical highlights

No critical highlights yet

How would you rate AW Bridal?
Top Positive Review

“Beautiful clothes and robes”

Carol L.
2/12/21

Smooth and silky robes from baby to adult. I would definitely recommend. The design is pretty adorable as you can see in the picture.

See positive reviews
Top Critical Review

“Do not purchase from this company.”

Paula W.
3/18/22

Do not purchase from this company. Horrible quality and to return is impossible. They charge a 20% restocking fee and you pay shipping back to China.

See critical reviews

Reviews (110)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (17)
caroll902
1 review
0 helpful votes
February 12th, 2021

Smooth and silky robes from baby to adult. I would definitely recommend. The design is pretty adorable as you can see in the picture.

Tip for consumers:
Bath robe, baby silk robe

Products used:
Robe for baby

Service
Value
Shipping
Quality
paulaw520
1 review
0 helpful votes
March 18th, 2022

Do not purchase from this company. Horrible quality and to return is impossible. They charge a 20% restocking fee and you pay shipping back to China.

Tip for consumers:
Don’t buy from here. Horrible quality

Products used:
Plus size mother of the bride dress

Service
Value
Shipping
Returns
Quality
rebeccam1221
1 review
1 helpful vote
February 7th, 2021

Love this hair piece so much! Has such a great quality and weight to it. The beading on it makes it look so expensive could not be happier!

Products used:
Dresses and hair pieces

Service
Value
Shipping
Returns
Quality
radwah
1 review
0 helpful votes
February 19th, 2021
Verified purchase

I bought AW bridal hair comb, love it because it looks do shiny gave me an elegant stylish appearance, looks like an expensive piece, also it's easy to insert and pull out from hair, very happy with my purchase, and highly recommend it.

Products used:
Hair accessories

Service
Value
Shipping
Quality
alicem640
1 review
0 helpful votes
March 4th, 2022

The dress came in sooner than expected. Overall very pleased with the dress. Customer service was excellent. One person found this helpful

Tip for consumers:
Great seller

Products used:
bridesmaid dresses

Service
Value
Shipping
Returns
Quality
annes1195
1 review
1 helpful vote
March 4th, 2022

Wow! This dress fit so well. I didn't have time to get it custom made for my measurements but trusted the size chart and I'm so glad I did. The pattern and detail on this dress is impeccable I felt so comfortable in it. Love this dress so much!

Tip for consumers:
Very good

Products used:
wedding dress

Service
Value
Shipping
Returns
Quality
sues58
1 review
7 helpful votes
May 15th, 2015

Doesn't matter what size dress you decide to buy, at the end, you will need to pay a visit to a seamstress to get the dress tailor-made. I got my bridesmaid dress send to me look like an imitation of the dress shown on the website. The style look alike but there were areas which looked different. Also, they don't tell you think but there's also a duty fee on top of your order when it is delivered. Mine was $28.00CAD. Quite the hassle to get a dress!

dannyv127
1 review
1 helpful vote
June 23rd, 2021

I bought a men's tungsten ring. It is comfortable and fits perfectly. It stands to the elements of nature and looks like new after rugged use.

Products used:
AW Men’s Tungsten Ring

Service
Value
Shipping
Returns
Quality
phuongp11
1 review
1 helpful vote
June 9th, 2021

Great and honest company i have ever worked with. They have the best customer. Responding super fast when I need help. Thank you so much!

Service
Value
Shipping
Returns
Quality
smithj164
1 review
1 helpful vote
March 4th, 2022

This is my very first order through site, and I am totally and completely satisfied! The fit is great and so are the prices. I will definitely purchase again!

Products used:
dress

Service
Value
Shipping
Returns
Quality
tianat17
1 review
1 helpful vote
August 26th, 2021
Verified purchase

I purchased the Lorraine. The day it arrived I tried it on and the straps were wrong. The wedding is too close and so I requested a refund. They do not cover shipping cost and claim that since I would be shipping to China the shipping cost would be over $200 and therefore I should accept $40 instead of a full refund. They even admitted that they sent me the wrong jumpsuit which was custom made for someone else. It is poor quality material, the color isn't as vibrant as the picture, and the fit is odd. All of that wouldn't be as bad if they weren't so awful at customer service.

Tip for consumers:
Don't. Just go to David's Bridal

Products used:
None

Service
Value
Shipping
Returns
Quality
ankitak15
1 review
0 helpful votes
February 20th, 2021

Absolutely beautiful dress. Made with high quality fabricand the stitch is commandable. The gown has lining inside it and I love the high slit detail. Delivery was on time and well packaged. I will definitely recommend this gorgeous dress. You will get many compliments sure.

Service
Shipping
Quality
shellyl143
1 review
0 helpful votes
June 4th, 2021

I've gotten hair pieces and a custom-measured dress here and both looked exactly like the photos. The dress managed to fit perfectly based on the instructions that were offered. I also got hoop earrings which were super cute and lightweight. There are cheaper options out there but I feel like what I've received is quality for it!

Products used:
dress, earrings, hair pin

Service
Value
Shipping
Quality
jenniferc2559
1 review
1 helpful vote
June 4th, 2021

I have bought hairpins and sleepwear from them. The handmade hairpins were delicate and pretty which match with my evening dress so well. And the sleepwear was silklike soft with lace, elegant design.
Also, their customer service is fast and responsive to questions.

mariaf723
1 review
0 helpful votes
February 19th, 2021

I purchased this dress as a bridesmaid dress and the seller was so responsive to all of my questions, they made the dress lightning quick, and got it to me super fast! The quality is amazing and all of my measurements that I provided is spot on! They did such a superb job and I couldn't be happier! Thank you for being a great seller

Products used:
Dress

Service
Value
Shipping
Quality
joanb573
1 review
2 helpful votes
November 20th, 2020

DON'T WASTE YOUR MONEY- ordered plus sized mother- of - the bride/groom dress early in July 2020- they were supposed to custom size it- gave them specific measurements-as they requested within two hours of ordering they didn't alter this poorly made dress at all- fit terrible- way too big in top and too long- arrived too late to even attempt getting altered( more than a month late-came within a few days of wedding - delivered to my mailbox with one bag shoved into another- a total wrinkled mess- from WUHAN CHINA! Again no time to alter or even get a thousand wrinkles out- then they want a huge sum of money to ship back to China. In future
I will buy items made in the USA. EXTREMELY DISAPPOINTED

aliciaannp
1 review
0 helpful votes
February 21st, 2021

My Baptism Blue blanket that I ordered is so beautiful for My baby. I love that you can Personalize it and it's Fleece material also it's nice and warm. Well made and would highly recommend.

Products used:
AW BRIDAL Baptism Gifts for Baby Boys Girls Custom Blanket Personalized Fleece Blanket

Service
Value
Shipping
Returns
Quality
julier985
1 review
1 helpful vote
February 5th, 2022

Do not order from this company. The dress that I received was beautiful but did not fit. I asked for a return label so I could send it back. I was told that I would have to pay for the return to China! They have a office in CA. I was offered $20 to keep the dress that I can't use. It was a $90 dress. I am very disappointed as most companies will pay for the return via UPS. If you have your heart set on a dress on this website, check Amazon to see if they have it. Returns to Amazon are a breeze! Amazon carries some of the same dresses from AW Bridal. This particular dress wasn't so I ordered it from the them directly.

valk27
1 review
14 helpful votes
July 29th, 2017

Do not purchase from this place. Dress comes from China first of all. I tried contacting them by phone 38 times and 7 times by email and no one ever answered. I was concerned about the size I ordered since the other girls that ordered from here got dresses that didn't fit them. I had no choice to order from here since the bride's sister picked this... she evidently did not read the reviews! So today I receive my dress which I had put down my correct measurements for. From the waist up it is so tight I can barely breathe or move my arms. I'm stuck with this $90 dress because no time to exchange or return it. I am beyond pissed. I will try to get through the ceremony with it on, then off it goes into the garbage where it belongs!

linhn60
1 review
0 helpful votes
February 25th, 2021

This robe is beautiful. I got the pink and its the sweetest color. Quality is great, fabric feels so soft. Fits true to size. I recommend this brand.

priyanshij1
1 review
0 helpful votes
February 20th, 2021

I got two of these hairclips and they are just like in the picture. I and my friends loved them totally

Products used:
Bridal Hairclips

Service
Value
Shipping
Returns
Quality
anar360
1 review
0 helpful votes
February 22nd, 2021

I like the robe is nice silky and smooth is great for bed time or any occasion I want to use it when I got on vacation

Products used:
Robe

Service
Value
Shipping
Returns
Quality
deeh175
1 review
0 helpful votes
February 21st, 2021

The bridal rope is very beautiful and the material is soft and excellent. Overall a cute purchase and worth the money

Service
Value
Shipping
Returns
Quality
karenw170
1 review
18 helpful votes
November 28th, 2016

I purchased a dress for my son's wedding@ top wedding. And the quality was extremely poor, side seams were not straight, it looked more like a nightgown than a dress. I sent in measurements, some were smaller than submitted and some were larger. I exchanged several emails with them. Finally got approval to return the dress, but they NEVER refunded my $$. Then they finally stopped responding to my emails. And you can't get them on the phone.

hillarym75
1 review
2 helpful votes
February 18th, 2021

I purchased this as a gift for a bride. The quality if very nice, as well as the price. It looks expensive. The trim on the sleeve gives it value. I know the recipient will be very happy. Sizing was just as described. I always worry about that.

Service
Value
Shipping
Quality

Q&A (12)

Answer:

When I tried to return the dress that I ordered they first offered to give me a partial refund, then gave me an address to return it to, but said it would be expensive to return and that I should state on the package that it was a gift worth less than $25. Very dishonest.

By Cathy L.
Answer:

I know it is very aggravating to deal with this company. I did receive responses to my emails, but was never satisfied with the outcome. I kept being told that the dress was made after I sent in my measurements, but I know it was not. It had a tag with a size on it, was stained, extremely wrinkled, and not made to my measurements at all.

By Cathy L.

Can’t see your question? Ask to get answers from the AW Bridal staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

At AW. Bridal, you will get chic inspirations for weddings, proms, evenings, wedding accessories, party d̩cor, etc. Have your wedding gown custom tailored, bridesmaid dresses delivered within 24 hours, and wedding reception DIY won? ۪t cost you a fortune...

Company Representative

ivyc12
Ivy C.
Typically does not respond to reviews

How do I know I can trust these reviews about AW Bridal?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about AW Bridal?

Related articles and tips

6 Prom Dress Disasters

Prom season is here, and you deserve to look and feel amazing for your big party! Whether you are attending prom for the first... read more