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    Back Market

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.4 / 5
Corporate Values

Overview

Back Market has a consumer rating of 4.46 stars from 903 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Back Market most frequently mention excellent condition, customer service and new phone.Back Market ranks 2nd among Electronic Component sites.

  • Service
    574
  • Value
    596
  • Shipping
    598
  • Returns
    257
  • Quality
    581

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 88.4%
Positive
579
Neutral
6
Negative
70
View ratings trends
226
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What reviewers want you to know

Positive highlights

  • They have an AMAZING customer service team to put your mind at ease and a wide variety of products.

Critical highlights

No critical highlights yet

How would you rate Back Market?
Top Positive Review

“Great refurbished iPhone SE”

Susan N.
12/7/21

I love buying refurbished products, so discovering Back Market and their quality phones was wonderful. Great price, hassle free check out, lots of communication, and product arrived on time, works as expected, condition as advertised. Battery life is great so far. Figured that could be an issue at some point but I'll just get a new battery if needed sometime down the road. Don't wait! Get your refurbished phone now fromBack Market.

See positive reviews
Top Critical Review

“Poor customer service”

H N.
9/21/20

Bought a MacBook on their website. Seller was helpful but Backmarket had very poor customer service. Requested a receipt that includes my card info, which the company refused to provide stating that they could not provide this "due to strict security reasons" Instead of trying to learn from the feedback given, they've tried to flag my review as inappropriate. Any positive review of this company is a complete scam as any negative reviews get censored.

See critical reviews

Reviews (903)

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Reviews that mention popular keywords

customer service (48)
susann1116
1 review
4 helpful votes
December 7th, 2021
Verified purchase

I love buying refurbished products, so discovering Back Market and their quality phones was wonderful. Great price, hassle free check out, lots of communication, and product arrived on time, works as expected, condition as advertised. Battery life is great so far. Figured that could be an issue at some point but I'll just get a new battery if needed sometime down the road. Don't wait! Get your refurbished phone now fromBack Market.

Products used:
iPhone SE

Service
Value
Shipping
Quality
katyo22
1 review
1 helpful vote
February 11th, 2022
Verified purchase

I've bought my phone, my computer and other accessories on Back Market and I am always gleeful when I receive my electronics. Their site is so easy to use. They have an incredible inventory to choose from and the transparency for each product gives me peace of mind that I will get what I see. Highly recommend using this site. We need more people buying into the circular economy and Back Market makes it easy to do that.

Service
Value
Shipping
Quality
er244
1 review
7 helpful votes
July 19th, 2021

I recently shattered my old phone and was seeking a replacement without having to break the bank. I found Back Market and their refurbished phones provided by approved sellers and I am just obsessed. My Samsung Galaxy s10 Plus arrived in amazing condition and I plan on being a repeat customer to this website. Though I bought it in fair condition, it looks and handles as if it were brand new. I'm super happy with my purchase and so glad that I found out about Back Market.

ishmaelg1
1 review
6 helpful votes
March 10th, 2021
Verified purchase

I would like to thank you for providing me with some great Watches, Excellent quality, and fast shipping.
I purchase one Samsung watch and one Apple series 5 watch both of them look new, both working great. I have referred this site to 4 people so far, but before I tell others about the site, I am waiting to see the phone I purchase as well. (Samsung Note 10 Plus).
One thing I wish for is that the company include original boxes for the items.

johnathanb54
1 review
1 helpful vote
December 15th, 2021
Verified purchase

Was a bit skeptical at first, but my friends convinced me to make the purchase. The service from the team at Back Market is impressive and they communicate with you throughout the entire process until you have the product in hand, even still after you have your item. I'm extremely pleased with my purchase, for condition I chose excellent and that's what I got…pristine condition. The delivery was on time as well.

johnb7355
2 reviews
0 helpful votes
March 3rd, 2022
Verified purchase

Purchased a Samsung Galaxy S10+ to replace my dying S9. Price was excellent especially as when received the device looks like it's brand new. Not a mark on the casing. Performance is perfect, expanded storage as spec'd, integration with everything it is supposed to hook up with. No complaints at all. Cannot comment on customer service as fortunately i have not needed any. Strongly recommended & I will check on them when shopping in the future.

Products used:
Samsung Galaxy S10+

Value
Shipping
Quality
kw467
1 review
5 helpful votes
April 8th, 2021
Verified purchase

Phone was exactly as described. Works great, has a few scratches on sides of the metal case, which I won't see as soon as I put a cover on. It arrived quickly, was packaged carefully and had a new charger with it. It was simple to set up, and the Back Market people were very attentive in letting me know the tracking number and delivery progress and then checking to make sure I was happy or if I needed any help. I can't see any advantage to buying a new phone these days. This is just fine for everything.

Tip for consumers:
this site is annoying to post reviews. I won't do it again, and only did it this time because I liked the company and their service.

Products used:
mobile phone

Service
Value
Shipping
Quality
kaym325
1 review
4 helpful votes
October 9th, 2021

I've been wanting an upgrade to my current iphone 7 for a bigger screen, more storage, and increased longevity with Apple support. I am always hesitant to buy refurbished. I selected the best condition of an iPhone XR. Received it in 3 days! Excellent packaging! AND, the phone looked brand-new. Needless to say, I am extremely impressed and will definitely do more business with Back Market in the future.

geraldp211
1 review
1 helpful vote
November 30th, 2021
Verified purchase

I purchased a vintage 2016 Samsung tablet which I intended for a single purpose. The tablet was refurbished and appeared on arrival to be in better condition than described: only tiny cosmetic flaws. The tablet booted immediately, the screen is perfect and the Wi-Fi connected with no hassle. The older Android operating system is perfect for running a vintage app which I need. But this tablet will be useful for other tasks as well!

Products used:
Refurbished Samsung tablet

Service
Value
Shipping
Quality
brianm2362
1 review
4 helpful votes
August 29th, 2021
Verified purchase

Since my first purchase about a year ago (a Late-2013 Macbook pro in GOOD condition that arrived in PRISTINE condition (shown in 1 picture)), it has been nothing but love and shameless promotion to friends. Backmarket has now provided me w/ 2 incredibly refurbished laptops (the second, a 2017 macbook pro, shown in a second picture) for insane deals, and I cannot speak enough to their value, commitment to customers, and consistency. Love them and everything they stand for!

Tip for consumers:
Don’t be afraid to settle for a lower grade of a refurbished product. Look at what the difference is between a “good” and “great/excellent” product because usually the average person doesn’t need a completely minor-scratch-free body! Also, don’t be afraid to shop around!

Products used:
Laptop

Service
Value
Shipping
Returns
Quality
luisz61
1 review
5 helpful votes
January 11th, 2022
Verified purchase

I'm Not a big review person but I realize it helps others to make an educated decision when looking to buy... whatever. In my particular case, I have bought 3 phones, gifted one and have had NO issues.
I bought a google Pixel, One Plus ( super happy with) and a Galaxy S8 a while back.
I will use them again first the next time I need a phone. There. I hope this helps someone.

Tip for consumers:
Use it if you like to save money - unlike buying from craigslist or other places, these guys stand behind
what they sell, to me, its peace of mind.

Products used:
- Google Pixel Phone
- Samsung galaxy S8
- One plus 8T

Service
Value
Shipping
Quality
irvinp21
1 review
7 helpful votes
April 27th, 2021

I am very skeptical when it comes to buying refurbished items, but Backmarket has changed that. They have great phones based on the standard you've purchased as I would always buy good to mint. They have a very good customer service team and also there 12 month warranty that comes with the phone is a plus and comfort to know they still have your back after the purchase. Don't be scared to buy Backmarket. They got you.

sophiaw227
1 review
1 helpful vote
March 10th, 2022

Plenty of choices and user friendly interface... purchased a phone for my daughter (iPhone XR in good condition). I will order from them again!

"Barely any scratches. Just a few minor scuffs. Battery life was 88%. My phone lasts me all. Would definitely recommend this! 10/10" -my 18yr old daughter

**photos were taken after she's had the phone for a bit, so it has smudges lol

Tip for consumers:
Just make sure you check which condition you mark.

Products used:
iPhone XR

Service
Value
Shipping
Quality
wendyp391
1 review
2 helpful votes
May 15th, 2021

I needed a new phone, can't stand the sales people at phone stores, and did not trust buying one from marketplace. I somehow found this wonderful site'BackMarket' and could not be happier. I found exactly what I wanted and needed for a very good price. They also have a 30 day satisfaction, and 1 year warranty, so I felt safe super fast shipping and consistent emails documenting the entire process. Really, they make you feel like family! Thank you very much

Tip for consumers:
It is really easy to move the stuff from your current phone to the new one, the shipping is fast and packed really well, the phone itself looks like brand new and works like it too!

Products used:
Purchased an iPhone 7plus 256 gb with rose case

Service
Value
Shipping
Quality
wesh97
1 review
2 helpful votes
November 14th, 2021
Verified purchase

I purchased and Excellent Condition Apple Watch Series 5. It was in fact excellent- like new, has been working great now for the weeks I have had it including about 2 miles of swimming so far... The Communication with Back Market was excellent, and the product arrived a day early. I am now considering going this way for all upgrades on my older tech, it's cost effective buy a version or two behind, and planetary wise we need to gain every inch of ground (no pun intended) that we can on treating our nest we all live in much better than we currently do. I am a convert!

Tip for consumers:
Excellent quality and service

Products used:
Tech

Service
Value
Shipping
Quality
mariong122
1 review
0 helpful votes
December 21st, 2021
Verified purchase

Widest range of new model devices at such affordable prices! The 3 day shipping was no joke, customer service kept me fully updated and continued to follow up after delivery, and the phone? ENTIRELY FLAWLESS! No evidence of being refurbished! Mint condition and working perfectly. I've recommended the site to all my friends and will continue to use it in the future for sure!

Tip for consumers:
Super quick shipping and device was in excellent condition!

Products used:
Phone

jonb686
1 review
3 helpful votes
December 30th, 2021
Verified purchase

The screen on my MacBook does have issues. Oddly, the body and keyboard of the computer are perfect, meanwhile the screen has burn-in areas and a few dead spots right in the middle which is disappointing given that the screen is supposed to have no visual artifacts when turned on. I don't have time to deal with a return or exchange so not sure if I'd buy from these guys again or not.

Service
Value
Shipping
Returns
Quality
ashleyg805
1 review
0 helpful votes
March 20th, 2022
Verified purchase

I bought some beats solo 3 headphones for my wife's birthday and she had no idea I didn't buy these from the store. I obviously told her where I got them from and she knows how good this site is that she was stoked I bought from them. Buying refurbished things can seem sketchy but the products description stated they were in excellent condition. Seriously I was very happy with my decision to buy it, and would buy from them again. Great products

Tip for consumers:
Make sure you read the product quality, it states if it is in good condition or not.

Products used:
Beats solo 3 wireless headphones

Service
Value
Shipping
Returns
Quality
suzannet590
1 review
1 helpful vote
December 29th, 2021
Verified purchase

I couldn't be happier with my purchase of two refurbished Samsung Galaxy phones for my young teens' first phones. They arrived to my mailbox amazingly fast, and in perfect condition. I didn't need to use customer service, since everything worked just right - but judging from how often they follow up and their communication, I imagine the customer service to be GREAT too. Overall, an A++ experience!

Products used:
Samsung Galaxy A10e phones

Service
Value
Shipping
Quality
alexandern91
1 review
3 helpful votes
March 21st, 2021

I needed a quick and inexpensive replacement for a dead iPhone. Back Market site helped me to make an educated decision on what model to choose that fits best my needs, as well as ample inventory of pre-owned iPhones. The product was delivered as advertised, and communication and post-purchase follow-up were outstanding. I highly recommend this company for someone in a similar situation and needs. Good job, guys!

Products used:
iPhone SE

Service
Value
Shipping
Quality
anastasiab77
1 review
0 helpful votes
March 6th, 2022
Verified purchase

I don't know if it's because buying a refurbished phone is usually a disappointing experience or if it's because the name of the website (backmarket) is so close to "black market", but I almost didn't purchase an item from this website! In the end, I'm so glad I did! Excellent quality for a great price and very good communication throughout. I'm very satisfied and am planning another purchase already!

Tip for consumers:
It’s worth it to pay more for excellent condition

Products used:
Cell phone

Service
Value
Shipping
Quality
hn87
1 review
44 helpful votes
September 21st, 2020

Bought a MacBook on their website. Seller was helpful but Backmarket had very poor customer service. Requested a receipt that includes my card info, which the company refused to provide stating that they could not provide this "due to strict security reasons"

Instead of trying to learn from the feedback given, they've tried to flag my review as inappropriate. Any positive review of this company is a complete scam as any negative reviews get censored.

davids5898
1 review
4 helpful votes
May 10th, 2021
Verified purchase

I've bought two phones from Back Market so far. The first one went perfectly - item was as described and shipping was prompt and speedy. The second also shipped quickly, but the phone arrived with more scratches than what was advertised. I contacted customer service with a photo, they immediately accepted the return, refunded me, and I was able to order a replacement that arrived just as advertised. Back Market has proven themselves to me, and I now check anytime I'm looking for electronics. Go

Tip for consumers:
The company appears to be a network of resellers, so actual experience with different resellers might vary. However, the centralized Customer Service experience was extraordinary. They coordinated the return process despite slow shipping speeds with my return, and stayed in touch daily. I was really impressed!

Products used:
Samsung S9

Service
Value
Shipping
Returns
Quality
jamess5250
1 review
0 helpful votes
September 13th, 2021
Verified purchase

The iPad pro I ordered is pretty much new (terrific quality)... at pretty much half price compared to new. Shipping was terrific; had it with me next day. Ordered another ipad and a phone as gifts after being so impressed with my initial purchase. I'll definitely be back for more. Haven't had a chance to deal with customer service of test returns.

Products used:
iPad Pro 4th gen

Service
Value
Shipping
Quality
davidg3305
1 review
5 helpful votes
March 7th, 2021

I was hesitant to order my daughter a referbished S9 plus but after the prompt delivery and ease of service I'm glad to say I'll order in the near future. The only reason for the 4 stars probably more henges on the fact that I ordered two phones and am yet to receive it. Once I receive it and if it's in the same condition of my daughters which is flawless I'll gladly give the five stars! Thank you back market for the wonderful options given to purchase flag ship phones at a wonderful price.

Q&A (29)

Answer:

Back market is a legit company. I'm answering this question from a phone a bought off their website

By Austin R.
See more answers (5)
Answer:

I have sold through back market and I just purchased a new phone through them the shipping time waa the only thing that bothers me pairs for 2-3 day shipping and received it a week later

By Justin T.
See more answers (3)
Question:

Phone number?

Answer:

None, they do provide an FU, though. In other words, stay away from Back Market.

By Steven M.
See more answers (2)
Answer:

Once I created an account, you can review your purchase. They communicate with you very well.

By Perry K.
See more answers (2)
Answer:

You need to contact the customer service from the site where you purchased the item, not this site, which is where you were supposed to be reviewing the site you made a purchase from.

By Amanda B.
Answer:

Hi Arion, My apologies for missing your message here! All our reviews are from real customers on our site, Sitejabber requires them to verify their orders before they can post. We are indeed real! You can find out more about us here: https://www.backmarket.com/about-us Best, Steven from Back Market

By Customer C.
Answer:

Hey there Julie, Thanks for letting us know. Please note that we allow sellers a maximum of FIVE business days following delivery to inspect product and issue refunds. If you are still waiting and need help with your order, please contact the seller directly through the "My Orders" tab on Back Market, or reach out to us at hello@backmarket.com. I hope this helps, and wishing you all the best. Regards, Dominick from Back Market

By Customer C.,
Answer:

Hey there Kathryn, Thanks for letting us know. I'm glad to hear that you are lovin' your MacBook Air. If there is no error code or issue for you when booting up the MBA, then it should be fine. But in my opinion, I would still try to troubleshoot the issue with the seller to see if the MBA can boot up faster. Please contact the seller directly through the "My Orders" tab on Back Market. I hope this answers your question! Let me know if you need anything else. I'm always happy to help. Regards, Dominick from Back Market

By Customer C.,
Answer:

Hello Daniel, Ouch! I'm sorry to hear that. Unfortunately, the default Back Market 12-month does not cover drops, screen cracks, or any other damage caused by the customer. However, if you bought the device with the Asurion 2-year protection plan, then yes, cracked screens would be covered and repaired at no cost. I hope this answers your question, Daniel! I'm always happy to help. Regards, Dominick from Back Market

By Customer C.,
Answer:

Hello Jesse, Thanks for letting me know. Could you further clarify the issue you're having? When did you place the order? We guarantee and require our sellers to provide devices with at least 80% battery health for smartphones. Our sellers generally have diagnostic reports to confirm the battery health of each device. And normally, the Back Market 12-month warranty does not cover consumables, such as battery health, since these are considered 'wear-and-tear'. Please also bear in mind that the way you use the phone will affect the battery performance in numerous ways; i. E., roaming data internationally, running numerous apps at once, keeping the screen on for long periods of time, or even using your phone in hot weather will rapidly deplete the battery. Also, constantly charging your device when not necessary will increase the charge cycles of the battery much more quickly, thus reducing battery health. However, if there is a inherent defect with the device, or if the device had a worn battery, then you should open up a service request with the seller by going to the "My Orders" tab of your Back Market account. I hope this answers your question, Jesse. Let me know if you need anything else. Regards, Dominick from Back Market

By Customer C.,

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About the business

Freeing the planet from electronic waste, leading the shift towards a circular economy, and building a global billion-dollar tech company are three solid reasons to wake up in the morning. Founded six years ago in Paris, Back Market is the world's first online marketplace dedicated to refurbished consumer electronics. Back Market connects the best sellers of refurbished consumer electronics with consumers looking for a more affordable, reliable, and environmentally-friendly alternative to buying new.

Company Representative

denish67
Customer C.
Typically responds within 4 days

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897 reviews
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