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    Banggood IN

Ratings On Other Platforms

Trustpilot
4 / 5
Reviews.io
4.3 / 5
Corporate Values

Overview

Banggood IN has a consumer rating of 4.89 stars from 232 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Banggood IN most frequently mention customer service, full refund and defective product.Banggood IN ranks 24th among Marketplace sites.

  • Service
    88
  • Value
    86
  • Shipping
    86
  • Returns
    76
  • Quality
    83
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
View ratings trends
60
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What reviewers want you to know

Positive highlights

  • Great prices, great products, and they have an awesome customer service, I recommend without any doubt.

Critical highlights

No critical highlights yet

How would you rate Banggood IN?
Top Positive Review

“Very good and reliable service”

Dino S.
2/7/21

Banggood is my preferred provider for small remote controlled airplanes, helicopters and spare parts and batteries. So far every time I was not fully satisfied for the received items, their customer service has been absolutely helpful in finding the best solution. One time a damaged items and a couple of times quality issues have been solved with price reduction, item replacement or even full refund. Off course I always spend a few cents more to have insured international delivery. I am satisfied and I can recommend their services.

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Top Critical Review

“Horrible experience!”

Mary M.
6/24/20

I have been fighting with this company for MONTHS over my order. Even tho I qualify for a full refund under their return policy, they refuse to honour their own rules. Terrible company. They are a complete scam!

See critical reviews

Reviews (232)

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Reviews that mention popular keywords

customer service (50)
dinos48
1 review
1 helpful vote
February 7th, 2021

Banggood is my preferred provider for small remote controlled airplanes, helicopters and spare parts and batteries. So far every time I was not fully satisfied for the received items, their customer service has been absolutely helpful in finding the best solution. One time a damaged items and a couple of times quality issues have been solved with price reduction, item replacement or even full refund. Off course I always spend a few cents more to have insured international delivery. I am satisfied and I can recommend their services.

connorj36
1 review
0 helpful votes
January 20th, 2021

My experience with Banggood has been nothing but positive. The responsiveness of this company is great, and you can expect a response within 1-2 business days. I was very impressed with the quality of their products and the fast shipping. I received my item in about 10 days after purchase, and it looked like the item was fulfilled in their California Warehouse so they do have a USA-Based Fulfillment Center. I will be using their services in the future.

Tip for consumers:
What do you think would have been helpful to know?

Products used:
Shoes, jackets, belts, cosmetics, etc.

marym2390
2 reviews
1 helpful vote
June 24th, 2020

I have been fighting with this company for MONTHS over my order. Even tho I qualify for a full refund under their return policy, they refuse to honour their own rules. Terrible company. They are a complete scam!

adams1093
1 review
0 helpful votes
November 28th, 2020

Had a problem with one of the many products I purchased. Contacted Banggood customer care. I simply provided proof of the fault and the refunded me with no problems. Thank you Banggood. I will shop many times more with confidence.

zlatkal
1 review
0 helpful votes
January 9th, 2021
Verified purchase

Very satisfied! I ordered in the middle of December but input incorrect address - received email on the next day. Life chat with operator to correct it and on the next day my order was shipped. International shipping received in 8 calendar days - for my pleasant surprise before Christmas, although the estimated delivery date was 26.Dec. Regretfully my item didn't work. But the service was perfect - very fast reaction and full refund on the next day! Excellent work! Recommend!

Products used:
toy with R/C

Service
Value
Shipping
Returns
bogdanb26
1 review
0 helpful votes
January 2nd, 2021
Verified purchase

I have more than 50 orders on bangggod and not a single significant problem ever come up. Yes, there were problem with stock, or missing items but every single one of them was sorted out by the post-purchase team.
I can say i'm fully satisfied. You can find everything you want with affordable prices and good shipping methods

Tip for consumers:
be ready to be amazed

Products used:
electronics

Service
Value
Shipping
Returns
Quality
alejob
1 review
0 helpful votes
January 4th, 2021
Verified purchase

Quick and friendly response. Although the product does not work (drone eachineEx4) due to a manufacturing defect they refunded a large part of my money because in my country it is very expensive to return the package to China, I am very satisfied with the customer service. It is the first time that I buy in the app therefore i was afraid but it is clear that they are very serious and fair company.

Tip for consumers:
Any questions you have about your purchase do not hesitate to contact the app support

Products used:
Electronic device

Service
Value
Shipping
Returns
Quality
jefff532
1 review
0 helpful votes
December 15th, 2020

I purchased a 1080p Webcam which unfortunately had a fault with the microphone. After submitting the relevant information about the problem Banggood immediately refunded the full amount for the product. They were incredibly patient, courteous and sorry for the inconvenience. I will be continuing to shop with Banggood as they clearly want to maintain their reputation of quality products, and customer service. Thank You Banggood. Thankyou Michelle who looked after this claim.

sg460
1 review
0 helpful votes
December 30th, 2020

My kids enjoy aircrafts. Banggood has many great options. Considering the pandemic & overwhelming of orders we did have a delay for arrival, yet item did arrived. Unfortunately, the aircraft had some technical problems & Banggood's Customers Service easily came to a resolution & provided fast response for service. Thank you! SG

Products used:
Aircraft

Service
Value
Shipping
Returns
Quality
pijushb
2 reviews
0 helpful votes
June 23rd, 2020

Its a wrost app ever i had seen and also customer service is most horrible to a customer. Because i have ordered something from Banggood. But still 90 days passed and i have not received the materials and when i tried to get refund after 60 days they asked that Refund policy extended more 30 days due to lockdown. I have to contact after 90 days then they will process refund or resend. But while i have contacted after 90 days (as per customer service representative) they replied that again 20 days i have to wait. Its our fault that we trust to to them but they are not to trust. So please beaware from purchase anything from Banggood and trust them. Because there have no scope to rely them.

ramk51
1 review
4 helpful votes
January 13th, 2019

I ordered one jacket from this site. They took approx on month for delivery this order to me. And when I open the order then I got XL size jacket and color also different & cloth martial like(floor cleaner cloth more then this) when I contact with bang good for size. They said your M size in my country XL size W T F!(BC who let me know about this) there is one option size conversation please when you purchase any cloth material ETC. please look at there. I spend Rs. 2373 for this s h I t jacket. I have send so many mail to bang good but they said in every mail(Please note that you should place your order in US size, however the tags inside the items will show in Asian size.)

Now what I do with this jacket please let me know.

adriana167
1 review
0 helpful votes
December 10th, 2020

I order a lot from China and among my favorite websites is banggood.com.
What I can say about them is that they are trustworthy and they have a great customer service, even though sometimes you need to explain something twice. However, they always deliver what they promise and help you when in need. Also, one important thing is the fact that I never lose money because of them or a package not being delivered.
I really recomand and appreciate their support!

istvanf4
1 review
0 helpful votes
January 9th, 2021

I am happy with the Banggood webshop. I got a faulty product first, after a few message exchanges they offered to send another one. Fast shipping. Good warranty administration.

Service
Shipping
victora206
1 review
1 helpful vote
November 28th, 2020

The product arrived when promised, exactly 15 business days.
However arrived with some banged up parts.
I contacted CS (Jeremy) and within 24 hours they were working on issue.
I asked if they could send the replacements parts They offered to send a replacement and I think that is the important thing. I hope the new one comes intact. I will keep you posted

vangelism1
1 review
0 helpful votes
December 31st, 2020
Verified purchase

I had a problem with a product, as it was not working properly.
Bangood refund me for this.
Many thanks!

Products used:
Electronics

Service
Value
Shipping
Returns
Quality
janesm
1 review
0 helpful votes
January 9th, 2021
Verified purchase

The goods from banggood are unmatched in price and their customer service is first class.

I had a problem with one of my orders and the customer service instantly helped me. We found a solution suitable for both parties.

Would 100% recommend

Tip for consumers:
Just buy here, good price

Products used:
Drones

Service
Value
Shipping
Returns
Quality
amandaw643
2 reviews
0 helpful votes
December 6th, 2020

The prices of Banggood are good and shipping is their great strength. Their established shipping channels make shipping from China reliably fast. I received all my products pretty much within a maximum of two weeks. Two weeks shipping on Aliexpress is usually a miracle for comparison.
Customer service is great too. They are helpful and when none of the support worked they offered me a refund.
Highly recommended.

Products used:
Flashlights
Amateur Radio Equipment
Battery Chargers

Service
Value
Shipping
Returns
Quality
mrb553
1 review
0 helpful votes
January 14th, 2021
Verified purchase

I ordered a Emax tinyhawk drone, which unfortunately arrived not working, it made some strange noise from the electronic control board. I contacted BG support, and within 3 days a new board was on its way to me in the mail. Great service!

Service
Value
Shipping
Quality
patd247
1 review
0 helpful votes
December 20th, 2020

I had a problem on an item I bought on Banggood and the service helped me to find a solution.
When a quality issue was discovered that could not be resolved, I was offered to return the product.
I returned the product by the post office and I was fully refunded.
Banggood handled the problem in the best possible way, in addition to being very quick in responding!

Excellent customer service, very quick and friendly.

100 % satisfaction

evaldasi
1 review
0 helpful votes
February 7th, 2021

Goods arrived sooner then expected.
DT NO. 1 DT66 smart watch looks nice and good built quality. But unfortunately it wasn't connecting to the phone (tried 2 different phones). After few emails to customer service and 2 weeks time, I received full refund for faulty product.

Service
Value
Shipping
Quality
d35
1 review
0 helpful votes
January 15th, 2021

A real trustworthy seller. The representative solve my problem in a minimum time without any delay attempt.

robertd2052
1 review
0 helpful votes
January 20th, 2021

I had ordered two mini crawlers. They arrived faster than expected. One had an issue and customer service was quick to respond to me and help rectify the situation. I would use banggood again

nimsgerny
1 review
0 helpful votes
January 28th, 2021

Regretfully my item didn't work. But the service was perfect - very fast reaction and full refund on the next day! Excellent work! Recommend!

Products used:
Rc parts

Service
Value
Shipping
Returns
Quality
konstantinosd5
1 review
0 helpful votes
December 9th, 2020

I bought 2 flashlights (ASTROLUX ft03 sst40) but one of them came to me faulty, doesn't turn on.
But Banggood after our communication they gave me refund of my money thanks Banggood, you did good job this time.

dl453
1 review
0 helpful votes
January 19th, 2021

Quality Issue was discovered after purchasing a GPS quadcopter made by well established hobbyist brand.
Item arrived in reasonable time from China, given current circumstances, but unfortunately developed a performance fault the next day.
This was immediately reported to Banggood via their Customers Concerns page on their website which is a very useful and powerful tool for raising issues by including Photos and short Video clips.

Banggood's response was immediate with email within 24 hrs from CS team informing me of the 'escalation status' of my concern.

Following subsequent checks, 'Jeremy' finally took proactive action by offering full refund.
This swift, positive outcome has helped me remain their VIP3 customer.

Tip for consumers:
Be Factual, Honest and Reasonable

Service
Value
Shipping
Quality

Q&A (2)

Answer:

Really easy. Helped a ton, and solved my problem within the week (back and forth to gather info and such).

By David L.
See more answers (5)

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