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    Becextech AU

Becextech AU

40,858 reviews

Ratings On Other Platforms

Trustpilot
4.2 / 5
Better Business Bureau
4.4 / 5
Corporate Values

Overview

Becextech AU has a consumer rating of 4.4 stars from 40,858 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Becextech AU most frequently mention credit card, customer service and shopping experience.Becextech AU ranks 11th among Marketplace sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 89.1%
Positive
35,663
Neutral
3,830
Negative
554
View ratings trends
See all photos

What reviewers want you to know

Positive highlights

  • Excellent Customer service and very quick responses to my inquiry emails.
  • I will have more to say about my shopping experience once the goods arrive in good order and expediently.

Critical highlights

  • Issue with order not processing and credit card being deducted money.
How would you rate Becextech AU?
Top Positive Review

“First time buying on this web site”

Carlos H.
6/26/20

First time buying on this web site. I haven't received the product yet but I'm expecting the best. I've purchased 2 Samsung S20 Ultra. The experience till now is going well, easy to find the product, easy to navigate on the platform, easy checkout process. I've found cheaper web sites but this one has better reviews, will follow my gut to see what happens.

See positive reviews
Top Critical Review

“Absolutely hopeless company. Please beware dealing with them”

Sanjeev S.
3/9/21

Absolutely hopeless company. No contact details to talk to a real business and their response through emails is hopeless anyway. When ordering they say that shipment leaves within 1-3 business days and charge you a fat shipment fees but shipment never takes place as promised nor do they respond. Be careful, I will never deal with them again. Frustrated, I am looking to cancelling the order and seeking full refund.

See critical reviews

Reviews (40,858)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (41) shopping experience (30) credit card (49) delivery time (16) hong kong (20) screen protector (20)
sanjeevs36
1 review
2 helpful votes
March 9th, 2021
Verified purchase

Absolutely hopeless company. No contact details to talk to a real business and their response through emails is hopeless anyway. When ordering they say that shipment leaves within 1-3 business days and charge you a fat shipment fees but shipment never takes place as promised nor do they respond. Be careful, I will never deal with them again. Frustrated, I am looking to cancelling the order and seeking full refund.

Tip for consumers:
Never use this company.

Products used:
Mobile phones

Service
Value
Shipping
tedm352
1 review
1 helpful vote
April 12th, 2021

The worst retailing experience in my life. Do not trust these people.
They might offer cheaper prices but they are totally unreliable.

The use a delivery service called DPEX also totally unreliable

I am about to take BecexTech to Victorian Consumer Affairs and VCAT to exposure their practices.

One warning... cheaper does not mean reliability or good service. Do not use these ppl.

Most of the reviews they get are fake.

Tip for consumers:
Do not use BecexTech

Products used:
Lens

Service
Value
Shipping
Returns
Quality
darcyv11
1 review
1 helpful vote
December 9th, 2021
Verified purchase

A SCAM! BE AWARE, these people will take your money, give you a fake tracking number and then not respond to your emails, spent over $1100 on a Z flip just for the money to be stolen and all I got was a fake tracking number that the shipping company says doesnt actually exist and not Becextech has gone quiet..

carlosh50
Carlos H.
3 reviews
13 helpful votes
June 26th, 2020
Verified purchase

First time buying on this web site. I haven't received the product yet but I'm expecting the best. I've purchased 2 Samsung S20 Ultra. The experience till now is going well, easy to find the product, easy to navigate on the platform, easy checkout process. I've found cheaper web sites but this one has better reviews, will follow my gut to see what happens.

maryt822
1 review
1 helpful vote
July 2nd, 2020

Hi,
I found a iphone 11 pro max via facebook market - i clicked on it and asked me go via Becextech messenger to order phone.
I was told it would be delivered same day of purchase - said their paypal was down and tracking number was validating so i believe them - its now day 3 and i still dont have my phone :( please tell me i'm not the only one.

macn12
1 review
1 helpful vote
April 7th, 2021

Becextech is an absolute scam, do not trust at all, send suposed brand new phones with quality seal broken and giving the run around when asking for refund.
Order recieved 5/4/2021
Im on a mission to tell the world to stay clear.
Also looks as thought there are plenty of good reviews around, through my research most of them are fake accounts.

Tip for consumers:
Do not use this site

Products used:
Phone

Service
Value
Shipping
Returns
Quality
shivamk31
1 review
0 helpful votes
October 17th, 2021

Very poor service with no contact number to call or talk to any customer executive.
It has been more than a week and there is no update on the order I have placed.
They only respond via email that too after 2-3 days and just mention that it's been processing but no update after that.
Very pathetic service

Tip for consumers:
Do not order from here

Products used:
Electronic

Service
Value
Shipping
Returns
Quality
michaels4460
Michael S.
1 review
11 helpful votes
June 10th, 2020
Verified purchase

While I have a credit card with sufficient funds to make the purchase, the site declined my credit card, twice. Then I tried to use Zip pay and after I joined ZIp, nothing happened - the page went blank and that was that. Also, why do you only offer priority postage? I would be happy with regular and save the money. All in all the site seems quite good and responsive but the checkout has been a big hassle

bonniew192
bonnie w.
1 review
6 helpful votes
May 29th, 2020
Verified purchase

(not scam just mistake) Last order didn't go through only cash taken from my bank. Still waiting on phone after reaching resolution with customer service. No one at fault just a computer error. Hopefully new phone arrives soon

joannen132
1 review
0 helpful votes
March 6th, 2022
Verified purchase

My experience with Becextech AU was very long - and was further impacted by Holiday Closures, COVID and Australia Post delays.
Great customer support available 7 days a week but don't expect that from the warehouse!
I ordered product on 1 December and incorrect product left warehouse on 3 December
I returned the item with a provided Prepaid Express Post label
On 22 December Becextech agreed to replace the product that was incorrectly sent to me
I received the correct product on 20 January - however the quality of the item was damaged - more than I expected or paid for
I returned the item with a provided Prepaid Express Post label
On 8 February the warehouse received the product and finally on 14 February Becextech agreed to replace the product.
Compensation offered was minimal offering a plastic phone cover and screen protector
I eventually received the right product with the quality I expected on 4 March (original order placed 1 December)

Tip for consumers:
check your product carefully before accepting it - the warehouse has terrible quality control

Products used:
Smart phone

Service
Value
Shipping
Returns
Quality
kebe
Keb E.
1 review
0 helpful votes
June 22nd, 2020
Verified purchase

Initially postage was quoted as $75. I reentered details and was shown a phone at a higher price but postage reduced to $29. I then used the eofy promo code for a $15 discount which was applied on your web page but not applied on the paypal payment. Paypal said my payment could be reviewed on return to your site but your site just completed the payment without review. Not a very good experience using your site, I just hope the phone is ok but starting to lose confidence.

vynkaleen
Vynkalee N.
1 review
0 helpful votes
June 25th, 2020
Verified purchase

No option to put discount code in at checkout cost me a lot of money! Not happy as I built this into my consideration of this purchase. xmasbfs would have go tme $15 off with free shipping or even the 5% one or others.

helend268
HELEN D.
1 review
10 helpful votes
March 15th, 2020
Verified purchase

I ordered and paid for an Iphone 6 demo model. I received a message that there has been an error. However the amount came from my Bank account but my Account Becextech registered no order. It was picked up by one of your workers. We exchanged emails. this morning I tried again.

rossm209
2 reviews
1 helpful vote
March 10th, 2021

So I have delved deeper into this scam company( BecexTech au) after they ripped off my daughter with her phone to find out that their practice is very wide spread. After talking with consumer affairs I have now found out that their so called address is a PO box of an Indian restaurant. DO NOT have anything to do with this company.

Tip for consumers:
Never have any dealings with BecexTech au it is a scam.

Products used:
Samsung phone

Service
Value
Shipping
Returns
Quality
adrianf100
2 reviews
2 helpful votes
July 20th, 2021
Verified purchase

I purchased a new OnePlus Pro phone in March - it had some screen issues. I was told to send it to their repair agent - I sent it off - heard nothing for weeks - followed up (Called the repair agent), they told me they couldn't fix it and had sent it off to another repair agent (I had not been made aware of this at all).

I contacted Becextech with my concerns, they have this standard response to every complaint (no phone number so have to deal via email only - with 24 hour delay for every message sent!). They told me that the phone was being repaired by the 2nd repair agent - I get the phone back 6 weeks after I first sent it off and it is still broken (worse now than before!).

I complain again - same BS response - send it to the repair agent again (at my cost a second time) and again nothing for weeks - finally the response I get is that they can't find anything wrong (even thought I sent them a video of the issues).

I demanded a refund - but they said no. I then demanded a brand new phone and have now not heard from them in over a week!

I am pretty sure the contacts are not even based in Australia (I am guessing Hong Kong) - there is ZERO care for customer issues. I spent almost $1000 on this phone (Plus freight 3 times now) and things have gotten so bad I had to go and buy a well known brand from a reputable company and looks like I am going to lose my money.

I have made a formal complaint to the Office of Fair Trading and still waiting to hear back from them.

I would like to take this company to court (they have previously been taken to court over dodgy business practices) but it will cost me more than the phone itself to do that (which they are fully aware of and know that most people aren't able to take that sort of action).

My advice to anyone thinking of purchasing any product from this company, just think twice before giving them your hard earned cash - whilst the deals are often very good, there are consequences if the product isn't exactly as you expected.

Tip for consumers:
DON'T!!!!!!
Pay a bit extra from a reputable company that will honour their warranty commitments.

Products used:
I purchased a OnePlus Pro smart phone.

Service
Value
Shipping
Returns
Quality
karynb19
Karyn B.
1 review
12 helpful votes
May 27th, 2020
Verified purchase

It's been frustrating. Tried twice and had error messages so wouldn't process. Then the phone I wanted was sold. Tried again and at payment screen it dropped out. Went back into my account and nothing in my cart. Only to receive and email to say it was recovered and in my cart. Then another email to say my card had been credited for the item and to now do a transfer process. Very frustrating.

thit22
1 review
0 helpful votes
July 20th, 2021

Don't buy anything from BexecTech their item are coming from Hong Kong and you'll be waiting for about a month later to receive your order and customer service is sucks they don't want to do anything to help to out all they do is to ask you to wait or give you a bull$#*! excuses and they took too long to post your order out for delivery. Don't waste your money and time on BexecTech

Tip for consumers:
Don't buy from BexecTech they're not reliable at all

Products used:
Samsung watch 3

Service
Value
Shipping
Returns
Quality
alisonc62
Alison C.
2 reviews
0 helpful votes
January 2nd, 2020
Verified purchase

I tried a few times to get a net code for safe payment which would not go through. Usually works but took me ages top purchase due to this

nathana150
Nathan A.
1 review
10 helpful votes
August 11th, 2020
Verified purchase

Easy to navigate website, good customer service and prices are competitive. Took only 10 days to arrive in Melbourne from Hong Kong. Happy boy

jerina1
Jerin A.
1 review
1 helpful vote
May 22nd, 2020
Verified purchase

It's really bad, the service is poor.
No fast email replies, it takes ages for one to message.
There is no phone numbers available to fasten the process.

aliceh295
1 review
1 helpful vote
February 15th, 2021

I thought I would buy a phone from here last year as all reviews were so good- Admittedly i was could also save $200 but had i know all the time and stress it would have given me I would have never of purchased
I ordered in May and it said that the phone would come that week. Alas a few weeks later not here. I was chasing and chasing. Poor customer service. Finally got hold of them and they said my phone had been stolen. Long story short I had to wait just over 3 months for phone to arrive
Then when it did arrive. Plug wasn't Australian so I couldnt even charge it- very long winded to get htem to send me another charger. The screen protector they gave me was damaged. They gave me $5 refund but this was nothing interms that it was over covid i couldnt go to store to get another protector and now my screen is scratched a fair bit
Also they refused to give me my $70 refund- That was a rediculous postage fee when a) I dint even receive it and b) they should have credited it for all the time spent waitingwithout a working phone!

It tells you it comes with 1 year insurance and warrenty- that was also another appeal to buying a phone of a not so known website- this is a twist on the words as this is not true- this is just for post cover

I have realised through research that alot of these reviews have been done by fake accounts
I cannot recommend people enough to order elsewhere
Poor customer service and an awful consumer able experience
I shall be going to the ombudsman when I have time

Tip for consumers:
Keep well away- Awful experience- and conned into them taking my money

Products used:
S20 phone

Service
Value
Shipping
Returns
Quality
katrinam134
Katrina M.
1 review
0 helpful votes
August 26th, 2020
Verified purchase

The payment wouldn't process despite 3 attempts on my mobile. I had to go and find a pc to process the payment. Very, very annoying +++

petrinaa
PETRINA A.
1 review
1 helpful vote
January 13th, 2020
Verified purchase

EXTENDED FESTIVE SEASON DISCOUNT OF $15 OFFERED IN POP-UP ALL THROUGH PRODUCT INFORMATION PHASE, WHICH WAS ACTUALLY ANNOYING BECAUSE IT GOT IN THE WAY. WHEN I ENTERED THE CODE AT TIME OF PURCHASE I WAS TOLD THAT DISCOUNT WAS NOT AVAILABLE AND TO SEE THE TERMS OF THE OFFER. OF COURSE I COULDN'T GET BACK TO THAT SCREEN DURING THE BUYING PHASE. FEELS LIKE A TRICK, AND/OR POOR SITE DESIGN & MAINTENANCE.

michaelw468
Michael W.
2 reviews
1 helpful vote
May 6th, 2020
Verified purchase

At the top end of competing prices, I'm hoping the difference will be quick delivery. But honestly, only just tipped in your favour.

lornab18
Lorna B.
1 review
0 helpful votes
May 18th, 2020
Verified purchase

Very happy with all aspects of the online purchase, communication and delivery. The product supplied was as described. Highly recommend BecexTech.

Q&A (2)

Answer:

Price & warehouse dispatch times. These I have found to be fraudulent anyway. Warehouse dispatch times can run into the weeks.

By Drew K.
See more answers (3)

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  • Where is the company located?

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Admin A.
Typically does not respond to reviews

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4.4
81,695 reviews
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