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    Bellelily

Ratings On Other Platforms

ResellerRatings
3.5 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

Bellelily has a consumer rating of 3.51 stars from 1,791 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Bellelily most frequently mention good quality, online shopping and fast delivery.Bellelily ranks 55th among Women's Clothing sites.

  • Service
    181
  • Value
    176
  • Shipping
    179
  • Returns
    166
  • Quality
    176

This company does not typically respond to reviews

Positive reviews (last 12 months): 77%
Positive
538
Neutral
53
Negative
108
View ratings trends
230
See all photos

What reviewers want you to know

Positive highlights

  • Also I have made good experiences with their customer service, which help with problems quickly and friendly.
  • Very beautiful and quality products of women and other accessories, Feel satisfactory to buy from here.

Critical highlights

  • This horrible "customer service" and pretend "return policy" needs to be shared with the public!
  • There is not a phone number to talk to an actual person so you are on a chat with bs answers.
How would you rate Bellelily?
Top Positive Review

“Will 100% order again”

Eleanor C.
2/1/21

Every item in my order (5 shirts + 2 bracelets) is amazing and is good quality, shipping was fast (order came 6 days after I ordered)! Unlike some other cheap fashion websites that i ordered from in the past (sizing is off, shirts were badly sewn), I am beyond satisfied! I wonder why so many reviews say they're bad, but trust me i really had a good experience :)

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Top Critical Review

“Worst quality ever!”

Jacqueline G.
11/11/21

I have tried contacting this company multiple times to get a return address and no response! Quality of clothing is awful! Got charged for cross cross open back tie doe heart mini dress, never received. The patriotic tie dye star tank was orange instead of red. All of the material smells like a weird oily plastic! Very thin weird material! A big scam! Where do you return the clothing?!?! Nobody answers/ returns your emails!

See critical reviews

Reviews (1,791)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (207) return policy (15) phone number (15) bathing suit (31) return address (9) quality products (10)
eleanorc83
1 review
7 helpful votes
February 1st, 2021
Verified purchase

Every item in my order (5 shirts + 2 bracelets) is amazing and is good quality, shipping was fast (order came 6 days after I ordered)! Unlike some other cheap fashion websites that i ordered from in the past (sizing is off, shirts were badly sewn), I am beyond satisfied! I wonder why so many reviews say they're bad, but trust me i really had a good experience :)

Service
Value
Shipping
Quality
maxyj
1 review
2 helpful votes
March 22nd, 2021

Best place for the cutest, most affordable clothing - usually of great quality and don't cost the earth... My favourite place to shop. I just keep on returning and it's worth it every time.

Tip for consumers:
Buy carefully

Products used:
Jeans

michellem1971
1 review
13 helpful votes
November 11th, 2020

I have quite a few tee shirts and scarves from Bellelily. The quality of the fabrics and the graphic prints is so great especially for the budget friendly prices. The scarves are beautiful and constructed of a really soft cashmere blend. I did have to go up one size in the tee shirts, but everything washed perfectly. I love the selection of cute, on trend apparel offered by this company. Shipment was incredibly fast as well. I highly recommend Bellelily for those fashionistas on a budget.

jacquelineg356
1 review
6 helpful votes
November 11th, 2021

I have tried contacting this company multiple times to get a return address and no response! Quality of clothing is awful! Got charged for cross cross open back tie doe heart mini dress, never received. The patriotic tie dye star tank was orange instead of red. All of the material smells like a weird oily plastic! Very thin weird material! A big scam! Where do you return the clothing?!?! Nobody answers/ returns your emails!

Tip for consumers:
DO NOT WASTE YOUR MONEY! SCAM!!

Products used:
None. Spent $150+

Service
Value
Shipping
Returns
Quality
vernas31
2 reviews
6 helpful votes
May 7th, 2021

I've shopped with this company a few times before. Their clothes are absolutely gorgeous! I just wish the delivery didn't take so long! I have to wait sometimes a whole month for my items. But at least they DO come! It's not missing in action like other companies. I also wish you can actually SPEAK to someone in Customer Service. But oh well! Maybe they'll change things one day. I still love their clothing though!

danas418
2 reviews
11 helpful votes
December 6th, 2020

This company is so good. Incredible online boutique! This site has the best, it has affordable prices. They even provide customer reviews that help choose your product well. Payment is simple. Everything perfect, description of the clothes unbeatable and maximum quality. Excellent service for both communication and shipment management. I will definitely tell all my friends and family to dress up in 10/10 fashion!

carolr1196
2 reviews
1 helpful vote
August 7th, 2021

BELLELILY Has The Largest Selection Of Unique Clothes. And shoes For Your Choice. Fast Shipping. Amazing Prices! BELLELILY's Customer Service Is Very Quick To Respond. Friendly And Professional. Quick To Resolve Any Issue You May Have. If You Want Unique Shop here. I Highly Recommend BELLELILY

Tip for consumers:
Lots of Gorgeous Unique Plus Size Clothes Too

Products used:
Black Plus Size Tunic Plunge Solid T-Shirt

carlajc
2 reviews
0 helpful votes
June 4th, 2021
Verified purchase

Very prompt service. Someone phoned from the store to inform me something was out of stock and to enquire if I wanted a different size or refund. She was very friendly and we had a lovely chat. My order arrived really quickly, packaging was good and product perfect. Will definitely use them again and hope to visit their store when in the area. I want more product from them and I will suggested it to all of my friends to shop all delivery will get exact time. I will back soon for more shirts.

Products used:
Shirts

Service
Value
Shipping
Returns
Quality
kathim177
1 review
7 helpful votes
September 25th, 2021
Verified purchase

Ordered a very long thick purple sweater for Fall and received a waist length black lightweight black sweater that is for Spring/Summer. Completely different product and no inserts with packet on how to return. Email address provided in my confirmation email bounces back. Based on reviews (guess I missed them when ordering) I don't expect they will handle the return well. Scam as far as I am concerned.

Tip for consumers:
Avoid - does not seem like a legitimate and ethical business

Products used:
None. They delivered a sweater completely different than the one I ordered. Service email address included with order confirmation bounced back and I can find no other way to reach them. Seems like a scam. You order something, they send you something inferior and then give no no way to contact them.

Service
Value
Shipping
Quality
cathileenf
1 review
4 helpful votes
November 10th, 2021

Bellelily, Horrible company. Sizes are off AND send poorly sewn defective clothing. Waistline is sewn completely off (see photo-right ide of waist line doesn't even match the left side). Won't fully refund or exchange-excuse used is high shipping costs. They keep stringing you along with messages back that never resolve the problem. This company is out of China. Staying USA from now on!

Tip for consumers:
Avoid Bellelily; Horrible company to work with. Sizes are off AND send defective clothing then won't fully refund all costs or send a new item to remedy. String you along with messages back and forth but never resolving the problem. Company is out of China.

Products used:
None. The dress (photo included with review) was mis sized AND defectively sewn-waistine sewn all wrong-could bot wear even if it had fit.

sophiemurphy.
2 reviews
0 helpful votes
April 3rd, 2022

The measurements given for polyester which doesn't shrink and cotton which usually does differ on same style but different fabrics. I ordered a smaller size in polyester and pray the cotton shrinks. I hope I don't have to exchange. I'll be delighted to tell my math students I found a reason to know 2.54 cm = 1 in. It would be so nice for the entire world to be on the metric system. Have a great day and a good laugh at this old lady with short legs!

jewelw26
1 review
7 helpful votes
July 19th, 2021

I bought a bunch of the mini dresses that show your midriff. Across the belly there is an elastic band that bunches all the material together and it gives the illusion of a big belly. These dresses look cheap & terrible. Not to mention my boobs do not fit in the top part - I have to choose if I want my bra to show underneath or on the sides. Just very cheap clothing that doesn't fit a body right & no returns allowed.

Service
Value
Shipping
Returns
Quality
caroln455
2 reviews
15 helpful votes
March 13th, 2020

I am sooo pissed. I have ordered before and waited forever to get a shirt. I liked it when it arrived. Im giving them another chance because they had beanies that were perfect looking so here i go again WAITING. Does anyone actually work there.? They have 50000 numbers on your ticket. TRY getting an answer about your order. ITs not worth the wait. And bad service. I will not order again!

brookerogers.
2 reviews
0 helpful votes
April 3rd, 2022

Very good material for my new blouse, I had no problem with the sizes, even considering that they were not clothes for me, but for my sister as a gift. What you have to do is be guided by the indications of measurements according to size. And meter in hand, choose the right size, the design is very beautiful. Remarkably, the day arrived that indicated that it would arrive. A success without a doubt, it is already a reference store.

stevez173
1 review
8 helpful votes
October 29th, 2020

Last Friday I bought a new dress for my Girl Friend. It was for her birthday, so I wanted to impress her. I was in a doubt about that if I buy from Bellelily will it fit to her or not? The dress got delivered yesterday and It got perfectly fit. She is very happy with the dress too :). Just see my gf once how pretty she is looking in this dress. I will surely buy from Bellelily again for my friends wedding. Thank you.

nealg56
1 review
25 helpful votes
February 12th, 2021
Verified purchase

I gave them one star because the products actually showed up at my house so it wasn't a complete 100% rip off. The stuff that I ordered came and it was like children sizes. They have no return policy they're just gonna continue to message you and send you emails telling you that they're going to refund you 10% but they're not going there is no return address you're basically out the money that you spent. And they don't give a rats ass. I think that this company gets one person to buy and they just continue to screw people until they run out of people tp screw IM OUT 67 dollars because i did not read the reviews, i hope your reading this

skyelloyd.
3 reviews
1 helpful vote
March 23rd, 2022

I bought a dress here, I never got a tracking number or any postal information, I was able to contact the boutique via email and they were SO good that I would recommend them!
I received my delivery yesterday, and they sent me a message today saying it was delivered! I love that someone keeps track of inquiries and pays close attention to deliveries.
Amazing service! I'll be back for more!
The dress is perfect!

Service
Value
Shipping
Returns
Quality
georgiabarrett.
2 reviews
0 helpful votes
March 22nd, 2022

I absolutely LOVE your clothing! First time shopping on your site. I am 5'0 smaller framed and well proportioned, except for that stubborn upper thigh area, so I try to 'hide' that flaw with either a swing dress, long shirt or an overlay which helps disguise that area when wearing tight fitting stretch jeans etc. Enjoyed my experience shopping with you!

lexiball.
2 reviews
0 helpful votes
February 18th, 2022

The clothing looks beautiful. Abundance of style and choice. Very feminine. I read the reviews and decided to take a chance. If the items indeed are of good quality, and as beautiful as they look on your site, you will have a loyal customer. I am a nurse, no one I know has shopped on your site as of yet. So, you just might get some new clientele depending on results. Am looking forward to delivery.

Tip for consumers:
great site

Products used:
clothes

Service
Value
Shipping
Returns
Quality
aliciagardner.
2 reviews
0 helpful votes
April 3rd, 2022

Great! This is my first time ordering, It was easy and I really like how you have a detailed description on every item, which let's you know what is or isn't available immediately, and the prices are reasonable, love the payment options. Hopefully I will get my items in a reasonable amount of time without any interruptions, but I am aware of what we ALL are going through right now. With that being said, I do see myself ordering again in the near future

delmern
1 review
1 helpful vote
January 4th, 2021

Very grateful for the quality of the shirts I ordered and astonished at how quickly my order was filled and completed. Excellent customer support (response time, advice and instructions) There was a lack of clarification at first using your website, but your on-line assistance was both courteous and helpful.It was a very nice Internet experience-unusual these days.

emeraldg6
1 review
0 helpful votes
March 9th, 2022
Verified purchase

I bought a few items adding up to $130 nzd. Their clothing is absolute rubbish. Worse than ebay or aliexpress and worse than a school project. Looks nothing like the cute photos they advertise on fb or Instagram. I feel totally sucked in and would never shop with them again. Material is cheap and thin. Sewing seams are rubbish. Pay the extra from a credible website.

sylviaj118
1 review
2 helpful votes
December 1st, 2020
Verified purchase

Clothes are exactly like in the photos on this site and stunning accessories. Would definitely order again, I really love on my order from Bellelily, incredible price, 30% discount for first orders and goods of exceptional quality that makes me very happy with Bellelily. Super fast delivery. I order 5 days earlier than eta provided by this company. Amazing! I have twice experienced with them.

holliedoyle.
2 reviews
0 helpful votes
February 27th, 2022

Super affordable and CUTE clothing! You 100% get your money's worth. This was the first time I ordered clothes online and loved almost every item. Clothes from bellelily are exactly as pictured. And the sizing is accurate. Also, they have great customer service support and respond to you very quickly (unlike other sites that try to scam you out of your money).

Tip for consumers:
good work

Products used:
dresses

cerysr4
2 reviews
1 helpful vote
December 30th, 2021

I love shopping at Bellelily, I have only ever had to return one item to them before due to it being a bit small. I have ordered numerous items from them including shoes, clothes, fashion jewelry and hair accessories and I have never had any issues with the website. Delivery's and refunds have always been processed quickly as well.

Their clothes are such good quality for the price also and always fit amazingly. I have spent hundreds on Bellelily now and refuse to shop anywhere else.

Tip for consumers:
Best service

Products used:
Clothes

Q&A (78)

Answer:

It takes about a month, or it doesn't show up at all.

By Kelly L.
See more answers (3)
Answer:

DO NOT ORDER FROM THIS COMPANY! Bellelily will pretend they shipped your item, but it will never arrive, and the tracking will show no receipt by the carrier and no progress. You are better off flushing your money down the toilet so at least you'd have some closure.

By Brian K.
See more answers (3)
Answer:

DO NOT ORDER FROM THIS COMPANY! Bellelily will pretend they shipped your item, but it will never arrive, and the tracking will show no receipt by the carrier and no progress. You are better off flushing your money down the toilet so at least you'd have some closure.

By Brian K.
See more answers (2)
Answer:

DO NOT ORDER FROM THIS COMPANY! Bellelily will pretend they shipped your item, but it will never arrive, and the tracking will show no receipt by the carrier and no progress. You are better off flushing your money down the toilet so at least you'd have some closure.

By Brian K.
Answer:

No refunds ever. Shipping who the hell knows. It said 5-10 days but then blamed Covid for longer.

By Mike S.
Answer:

The company is located in China, or so from what I've read/

By Tory H.
Answer:

Based on reviews, I'd say there's no rhyme or reason to IF or when you'll receive your purchase.

By Brittany B.
Answer:

Even when they give you a tracking number it doesn't work.

By Kelly L.
Answer:

It comes from CHINA. I too have nothing but issues with this company

By Dianne R.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

All Free Shipping Cute Clothing at BelleLily.

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bellelily b.
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