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    Boxed

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
1.7 / 5
Corporate Values

Overview

Boxed has a consumer rating of 3.73 stars from 440 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Boxed most frequently mention customer service, great prices and free samples.Boxed ranks 26th among Marketplace sites.

  • Value
    30
  • Quality
    21

This company does not typically respond to reviews

Positive reviews (last 12 months): 11.5%
Positive
3
Neutral
0
Negative
23
View ratings trends
26
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What reviewers want you to know

Positive highlights

  • Not only does it save me so much time and money, their customer service is top notch!

Critical highlights

No critical highlights yet

How would you rate Boxed?
Top Positive Review

“Finally, a company that listens... HELLO BOXED UP, GOODBYE AMAZON”

Melvina R.
1/28/21

I had never heard of this company until I google looking for Lysol. Hello Boxed-up, GOOD Bye Amazon. They had the Lysol I was looking for for months, and it was also at an extremely affordable price. My order arrived via UPS within two business days. I will be a returning customer from here on out. Awesome first time experience. Thank you!

See positive reviews
Top Critical Review

“The worst customer service ever.”

Ellen A.
1/7/21

Step dad ordered me stuff for my new apartment. Risk team flagged it and now I'm not allowed to even have an account. We're a blended family with 3 last names between us. The email they sent back said have a nice life. Not kidding. Not paraphrasing.

See critical reviews

Reviews (440)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (48)
ellena128
1 review
84 helpful votes
January 7th, 2021
Verified purchase

Step dad ordered me stuff for my new apartment. Risk team flagged it and now I'm not allowed to even have an account. We're a blended family with 3 last names between us. The email they sent back said have a nice life. Not kidding. Not paraphrasing.

Service
Value
Shipping
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Quality
johnl4757
1 review
21 helpful votes
February 9th, 2022

If you sign up for the boxedup membership and later want to cancel they give you a hard time. Don't join.

Tip for consumers:
Don't join their Boxedup membership which cost money and if you want to cancel membership they give you nothing but trouble.

Products used:
canned goods, paper products, cleaning products

Service
Value
Shipping
Quality
nealc63
1 review
73 helpful votes
April 11th, 2021

I ordered two different orders over $100.00 each. First order came in fine but the second order was severely damaged due to way over packing and the box was so heavy I couldn't even pick it up. One whole corner was ripped open and one of the packages was damaged. I provided pictures but the damaged carton of peanuts was never replaced...? Don't buy from these people.

Tip for consumers:
Don't use this company. They are a ghost company. If you have an issue, they will not take care of it.

Products used:
Peanuts

Service
Value
Shipping
Returns
Quality
larryp614
2 reviews
29 helpful votes
January 23rd, 2022

After reviewing some of their prices, absolutely not ever buy from this company. You can beat their prices everyday at Walmart or Target. Example 12 double rolls of Bounty paper towels $27 Boxed, $21 at Target.
That's serious dollars folks and I live on retirement fixed income. If you have money to burn and can put up with crappy customer service and damaged goods, this bunch is for you. Buyer beware!

Products used:
none

Value
williams2460
1 review
67 helpful votes
April 29th, 2020

We bought a case of tomato sauce among other items. The box looked OK, but when we opened it and removed the cans we were shocked to find that all of the cans were all severely dented! They looked like someone had purposely thrown the carton against a brick wall! As tomatoes are very acidic, we couldn't risk that the inner plating on the cans was compromised. We had to throw out the entire case! Other purchases were OK, but our daughter also had to throw away an entire case of canned goods for the same reason. Attached is a photo of a few of the cans for reference.

Tip for consumers:
Beware of severely damaged canned goods, especially for tomato products which are corrosive.

Service
Value
Shipping
Quality
tabithap13
1 review
73 helpful votes
January 7th, 2020

I placed the order three business days ago and it's still processing. When I tried to contact them about it the email slot I had to fill out kept saying invalid email so I'm not even able to contact them to find out wth is going on with the money I have spent or where my purchase is or when it will be coming. Hell, if it comes at all? Who knows? Thanks boxed.com

bobbiu
3 reviews
24 helpful votes
February 8th, 2020

I've been buying boxed every week for about 5 months now. They were perfect for the first 3 months, but have been missing items in every order for the last two months. I found customer service has gone above & beyond to replace the missing items. I think they have a jealous rat in there packaging department that they need to take care of. But other than that, I love boxed.

haroldj62
1 review
66 helpful votes
August 1st, 2020

The range of products is poor and they often don't have basic items available. Many times I can't buy the same item I bought last time. Shipping is supposedly free but they add a mysterious 'delivery surcharge' of $4.99 at checkout. I recently compared their prices with Walmart. Nothing was cheaper at Boxed. You might have to buy the items individually. Walmart has free 2 day delivery. I took the app off my phone. These people are simply price gouging.

melvinar1
1 review
6 helpful votes
January 28th, 2021

I had never heard of this company until I google looking for Lysol. Hello Boxed-up, GOOD Bye Amazon. They had the Lysol I was looking for for months, and it was also at an extremely affordable price. My order arrived via UPS within two business days. I will be a returning customer from here on out. Awesome first time experience. Thank you!

Tip for consumers:
Enjoy shopping here...excellent prices

Products used:
Lysol and Lysol brand products

Service
Value
Shipping
Quality
kennethh1182
1 review
15 helpful votes
February 15th, 2022

I just saw a TV commercial for this company called "boxed.com" so I thought I'd Google it to see what it's all about. When I Googled it I saw boxed.com reviews. After reading most of the reviews, which gave it 1 out of 5 stars, I decided that this was NOT the company I wanted to deal with. Sorry, boxed.com. But you're wasting your money on TV ads.

lisav812
2 reviews
0 helpful votes
October 4th, 2021
Verified purchase

Very pleased with this service! Boxed offers higher quality and healthier food and household items than my local warehouse store offers, all delivered to my door with excellent communication along the way. I heard about this place years ago, and regret waiting so long to give them a try.

Value
Shipping
Quality
christinad239
1 review
89 helpful votes
July 2nd, 2020

This company allows its workers to smoke in the parking lot. Looks past sexual harassment reports. Allows workers to sleep with each other for specific jobs in the warehouse. Also employees sell drugs on site. Allow them to come to work drunk. They retaliate by firing u when u have an issue with anything. Or speak up on unsafe things. If u are a temporary and someone says u said something about them the management will say they believe them bc they are actual employees. The employees eat and damage products all the time. So much can be said but I will leave it here...

zachj31
1 review
25 helpful votes
September 9th, 2021

Once you take a look on boxed.com, you'll see that it's definitely not "bulk" items, and the pricing SUCKS. I could go to Walmart and get these items for cheaper. The supposed "bulk" claim is pathetic. It's really just another sham.

lindan1008
1 review
27 helpful votes
August 13th, 2021

I never had a problem with Boxed until before my recent order! The first box that came was fine. The second box was delayed and when it finally was delivered today the Lysol all purpose cleaner was half full, apparently it leaked all over the other items in my box because products were opened or damaged and everything in the box smells like Lysol cleaner. The box the merchandise was shipped in wasn't even from Boxed it was a plain cardboard box from UPS! I'm very disappointed and upset with Boxed. I never had this problem before but lately the service is terrible!

dawnm1033
1 review
23 helpful votes
September 16th, 2021

I decided to give Boxed a try instead of fighting the lines at Costco. Nope, never again. It took 9 days for my order to arrive and when it did all 3 boxes were broken and falling apart. I was very disappointed.

Service
Value
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Quality
clayh104
0 reviews
8 helpful votes
January 23rd, 2022

Ordered 4 days ago and contacted them for explanation... first excuse? Weather! But they use fedex and my CHEWY order placed same day arrived next day... second excuse? O they dont work weekends!
They asked if i wanted to cancel since they didnt even start boxing order yet!

Tip for consumers:
dont

Service
Value
Shipping
rjt15
1 review
51 helpful votes
April 28th, 2020

They bait and switch: offer you an upgrade to "boxed up" & if you order more than once of the same item, they cancel your order even without the warning on the item description of any item purchase limit. Then they'll revoke the trial membership for boxed up and their offer for $39 annually, at their discretion. So now you'll be left with paying $49 annually instead of the original offer. Will never recommend this site to any of my friends/fam. They're definitely taking advantage of the current covid situation by marking up their prices. A 20-bottle poland spring for $9.99, really?

jodyo30
1 review
27 helpful votes
October 10th, 2021

I don't know where people are buying their food but say this place is cheaper. I cam give you one example…

Starkest light chunk tune is 71 cents at Walmart, and for 8 cans, boxed wants $11.29! Ridiculous!

I have noticed, just browsing, that so many things are more expensive than I pay for them elsewhere. This is NOT like Costco or Sam's Club, or BJ's. Don't waste your money here. Yes, it is probably cheaper than buying cleaning supplies on Amazon. I noticed the only things that were reasonably, where the items from " Prince and Spring". Must be their brand.

I don't know. Go judge for yourself. But I will not be ordering a thing from them.

Value
kimt451
2 reviews
5 helpful votes
February 6th, 2022

My husband told me that he saw an ad, this morning about boxed. So, i went to their site and started going through the stuff i get. The first few things i looked up. Paper towels about 50% more, toilet paper about 25% more, bottle water about 60% more, cookies 75% more, than what i pay at any of my local grocery stores. I shop at Walmart, Target, Tops, and Wegmans. I dont know what big cities like NYC local grocery stores prices are, but where i live. Boxed is definitely not worth it. Its much cheaper to order online and pay a delivery company to deliver to you. The only thing i see is a company trying to rip people off.

Value
Shipping
carmenw137
1 review
15 helpful votes
September 30th, 2021

Ordered twice, no problem. No free samples as advertised. Third order was paid for and never showed up. I Texted a couple times and never got a reply. Want to order again but just won't until this situation is taken care of.

aracelisr1
1 review
26 helpful votes
January 8th, 2020

My order was split into two separate deliveries. UPS delivered 1st box to the wrong complex and it was returned back to Boxed. 2nd box came damaged. 2nd time having issues and damaged product. This is the last time I'm shopping at boxed.

anastashah1
1 review
3 helpful votes
March 7th, 2022

And have children involved in the so called not cussing. Very tacky and poor taste. Maybe if you change your commercial I might think of buying

Service
Value
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Returns
trevord178
1 review
7 helpful votes
December 31st, 2021

I placed an order after seeing a commercial for Boxed. As luck would have it, I forgot a couple of things during my most recent trip to Costco. That was ten days ago. I am still waiting for my Box! There is no way to contact Boxed. Every day, I log into my account to see that the estimated delivery date is tomorrow! Seriously! It is like Groundhogs Day. I have already been back to Costo twice

Tip for consumers:
Just go to Costco or Sams Club

Service
Value
Shipping
davidk2184
1 review
5 helpful votes
March 14th, 2021

Found Boxed via Google search for a specific product. Their site was easy to navigate, items price-competitive, and I placed an order. The company's communication was superb, the items were carefully packed, and delivery was smooth and prompt. Will buy from again. :)

Products used:
Coffee, cashews, mixed nuts

Service
Value
Shipping
Quality
beverlys316
1 review
32 helpful votes
September 9th, 2020

Signed up as a new customer, did not state limitations on specific products (which I can understand) and canceled all of my orders (I can even understand this) but CANCEL my membership for no reason at ALL AND TELL ME I CANNOT ORDER IN THE FUTURE?!?! They would NOT even process ONE order!

Seriously?!?! HORRIBLE COMPANY!
Do yourself a favor and stay away! Shipping and service charge fees are also outrageous! Shipping and service charge fees are also outrageous!

Q&A (7)

Answer:

NO! It's NOT Legitimate! RUN! I thought it was a dream come true, turns out it STOLE my info and took off! They've BLOCKED Me from the site entirely! And after telling me that they were going to give me a $7.00 discount on my next order for screwing up This order! Others have FAR WORSE experiences, at least mine was TAME compared to others! RUN!

By $#*! Y.
Answer:

The shipping costs are $6.99 after the first order.

By CHRISTIAN V.
Answer:

Hey Lori! As long as UPS or FedEx makes deliveries to that location, it should be fine. You can email us at support@boxed.com if you have any issues. Thank you for checking us out!

By Linda W.
Answer:

I can't answer but I can comment, and I'm glad my codes did work, but this site is NOT Legitimate! STAY AWAY! They Stole my info and took off! After screwing up my First Order they decided to issue me a measly $7.00 credit on my next order. Well, right after reading the E-Mail where they said they would "make up" for their screw up I suddenly was Fully BLOCKED from the site, and the excuse was for "being a Robot" of all things. So yeah, RUN for your own safety. Their based out of China and other unsavory nations and are NOT SAFE!

By $#*! Y.

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About the business

Name Brand Products At Wholesale Prices-Free Shipping Available & Never Any Fees
Easy + Quick Checkout · 24/7 Customer Service · Make Bulk Shopping Easy · Fast Delivery

Company Representative

wesleeb2
Weslee B.
Typically does not respond to reviews

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3.7
439 reviews
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