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    BYCouturier

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ResellerRatings
4.6 / 5
Corporate Values

Overview

BYCouturier has a consumer rating of 3.92 stars from 130 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with BYCouturier most frequently mention wedding dress, customer service and custom size.BYCouturier ranks 23rd among Wedding Dresses sites.

  • Service
    12
  • Value
    12
  • Shipping
    12
  • Returns
    11
  • Quality
    12
View ratings trends
19
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What reviewers want you to know

Positive highlights

  • I love my wedding dress and because it was custom fitted for me it fit perfectly.

Critical highlights

No critical highlights yet

How would you rate BYCouturier?
Top Positive Review

“Do not listen to the bad reviews!”

Maureen C.
3/7/19

I ordered my wedding dress on Feb. And received just a few days ago, the details are great! You can not imagine how they did that with less than 350 dollars! All wedding dresses I had tried in local bridal stores are far more expensive than this one, and their materials are same for me. However these terrible comments really shocked me. Although i can't necessarily say that their reviews are wrong or untruthful, but some of them might not even buy anything from the site!

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Top Critical Review

“Very Poor quality and work. DO NOT BUY from this dealer”

Zelig G.
12/20/19

I recently ordered a bridal dress. The shipping was on time. However the product is so poorly done, very untidy. The quality of the material is very cheap. The stitching and cutting is so bad, i never expected it to be this bad. Please do not get fooled with the prices, I would strongly recommend not to order any dresses from this dealer. Once they get their money. They do not care about anything. They bluntly replied that they would not refund and did not bother to respond after that.

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Reviews (130)

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Reviews that mention popular keywords

wedding dress (22)
maureenc108
1 review
9 helpful votes
March 7th, 2019

I ordered my wedding dress on Feb. And received just a few days ago, the details are great! You can not imagine how they did that with less than 350 dollars! All wedding dresses I had tried in local bridal stores are far more expensive than this one, and their materials are same for me. However these terrible comments really shocked me. Although i can't necessarily say that their reviews are wrong or untruthful, but some of them might not even buy anything from the site!

zeligg1
1 review
0 helpful votes
December 20th, 2019

I recently ordered a bridal dress. The shipping was on time. However the product is so poorly done, very untidy. The quality of the material is very cheap. The stitching and cutting is so bad, i never expected it to be this bad.
Please do not get fooled with the prices, I would strongly recommend not to order any dresses from this dealer. Once they get their money. They do not care about anything. They bluntly replied that they would not refund and did not bother to respond after that.

davids2224
1 review
7 helpful votes
May 14th, 2019

These bad reviews really shocked me, because my wedding dress is great! I uploaded photos that I took so you guys can have a look at the real dress. The service is quite slow but I can always get my reply in 1-2 days, maybe they don't have enough people for online service? The budget for my wedding is limited and I'm very satisfied with the price and quality of this wedding dress. Hope they can improve their service and do not let those payment issues happen again.

ellens217
1 review
0 helpful votes
November 13th, 2019

Thank you so much it arrived on time. My gown is very stunning i got lots complements i feel beautiful yesterday. This is lifelong memories Thank you very much. Here's my wedding gown
I cut my head this picture for privacy. Thank you so much. Glad that I purchased here.

mariam695
1 review
7 helpful votes
March 9th, 2019

BYCoutourier should be completely upfront with this hard fact; they're making replicas/imitations not originals. Photos of dresses on their site are of European designer wedding gowns such as Milla Nova, Berta, Galia Lahav, and Lorenzo Rossi. An original piece of any of these dresses will never be less than $3,000 coming straight from Europe depending on which collection one buys a gown from and how recent that gown has been introduced. And, Berta is one of the most expensive designer wedding gowns.

I wish companies like this would own up to being a company making replicas of some of the most gorgeous and original European designs. Premium replicas will not disappoint buyers. But what this company offers isn't even a premium version of replicas.

I absolutely loathe so many companies from China posing as "original" ateliers hand making original designer gowns. The end products look unimpressed and disappointing in quality. Besides the fact that they are not originals, they're also made with low quality fabrics and materials. These should be sold at $50 each piece, top! Smh.

vazquezyg
1 review
1 helpful vote
June 27th, 2019

I ordered a wedding dress from bycouturier despite the negative reviews about the return policy. I was a little nervous when the dress didn't fit me right. I received the dress within three weeks and it didn't fit. I immediately contacted them and decided to send dress back. Because I realized I need to try dresses on rather than order online. After they received dress and the refund is in my bank account. I have to say they are very efficient.

lapidnisyis
1 review
1 helpful vote
August 23rd, 2018

I will forever love this dress! No one could believe what I paid for it! I got a size 4 and it fit like a glove, i could move in it freely. The length was long as i am petite but i fixed that myself the day of the wedding (super easy fix)! It was the perfect dress for backyard evening wedding! If you are thinking of getting this don't hesitate get it, you'll happy you did! Good luck and Congrats!

krinatiks
1 review
0 helpful votes
September 10th, 2018

The wedding dresses of bycouturier.com were amazing! I bought my wedding dress and bridesmaid dresses in advance 3 month. I was a little nervous and skeptical about dress from online at first. But their helped with every step of the way including my size and all the way to how to send my dress out. The dresses i bought were very satisfactory! I would recommend this website to everyone!

mariamab2
1 review
0 helpful votes
June 25th, 2019

Bought a veil and a dress from this site. Delivery times didn't bother me. Really good products at a fraction of the price. They tailor everything and it usually fits true to your customized size. I absolutely would recommend this company to anyone.

liengyb
1 review
0 helpful votes
October 7th, 2018

I ordered my wedding dress from bycouturier. I was nervous after reading so many mixed reviews. The dress was made custom size and fits perfectly and exactly like the one in the photo. I seriously cried from relief and anticipation of seeing whether or not I would have a negative experience like some have mentioned. I will say, customer service was always quick and helpful, dress arrived 4 days sooner than expected, and the quality is beautiful!

domj3
1 review
0 helpful votes
June 12th, 2019

I absolutely would recommend this company to anyone. I was a little skeptical ordering this special occasion dress online, but i couldn't be happier with ht finished product. Customer Service was very helpful and the quality of the workmanship is beautiful. The dress came exactly when they said it would and the packaging wasexceptional to keep the dress perfect for overseas shipping

Service
Value
Shipping
Returns
Quality
maryh649
1 review
4 helpful votes
July 20th, 2018

So, I did a little digging. All the beautiful dresses sold for an extremely cheap price on this site are replicas of designer dresses. They pretend to be from England. They are not. ALERT! The pictures they use are of the original designer dresses! Not their replicas. They rip off the images of the original dresses from the designer's site. Example:

Bycouturier dress: https://www.bycouturier.com/low-vback-wedding-dress-g4445
Original: https://dimitrasbridal.com/gali-karten-bridal-collection-debut/

If you want a replica of a designer dress you can try them out. Some people want a low price tag. Just don't expect it to be exactly like the picture since the picture is stolen from the designer's site. I'm sure they'll try their best to replicate it though.

viilunab
1 review
0 helpful votes
October 8th, 2018

The bride's maid bouquets I bought arrived timely and packaged well. They are beautiful! Exactly as they looked in your photo and as described. We are thrilled with them. I'm so happy to find your website. I've already told several others about it. You have a great selection of products and the prices are very reasonable. Prompt shipping is a plus!
Thanks you!

yolinkeuirs
1 review
0 helpful votes
August 28th, 2018

I honestly didn't expect to love this dress as much as I do! It is beautiful and really well made- especially for the low cost! My fiance and I are eloping so it didn't really make sense to spend a lot of money on my wedding dress considering it will only be the 2 of us and I will only wear it for a few hours. This dress definitely serves its purpose and I'm honestly blown away. Thank you so much.

lyndalj
1 review
4 helpful votes
May 17th, 2019

Purchased a dress from this site, received two automated emails to say be patient is being made ages ago nothing since. I tried emailing them as no phone number email bounced back. Website is no longer and found they have a counterfeit claim for making replica gowns! DO NOT BUY!

kathrynm170
1 review
3 helpful votes
March 20th, 2019

Ordered a dress charged double took money now online chat never working no reply. Web address has added an extra letter. Yes stay clear hope who ever go to he'll an jail taking advantage of people

Tip for consumers:
Run its a scam

Products used:
Scam

Service
Value
Shipping
Returns
Quality
hannad11
1 review
0 helpful votes
June 12th, 2019

I ordered a couple of sizes up at bycouturier and was so pleased to receive them fast. Wasn't too sure about the colors online. I fell in love with this dress as soon as I saw it. They made me a custom dress that fits perfect.

lisaa443
1 review
4 helpful votes
June 19th, 2019

This company is a complete scam! My dress came and was hideous. Nothing like the pictures on the website. They swindled me completely and I wish I wouldn't have purchased here. Just got to David's bridal. They wouldn't refund me at all and are complete scam artists! The ship time was crazy long and they never even sent me confirmation of my purchase. The dress smelled horrible and one sleeve was shorter than the other. Completely repulsive!

jeffiens
1 review
0 helpful votes
September 11th, 2018

Had a nice date at the by couturier, I bought my wedding dresses from online store and had a wonderful experience shopping for dresses with Sharry. She was very professional and gave me lots of advice to how to choose dresses. The website itself has a very extensive selection of beautiful wedding dresses. It was truly a perfect dress-shopping experience.

yingyiliyw
1 review
0 helpful votes
October 14th, 2018

I love my wedding dress and because it was custom fitted for me it fit perfectly. They have provided me not only a dress that looks like it's worth 5x the amount I paid but, a wonderful service all together. I'm having all my wedding party order their dresses from bycouturier. My co-worker got married in one of your dresses in Red and she looked fabulous. The prices are great and the quality was everything I hoped for.

mcrobertert
1 review
0 helpful votes
June 27th, 2019

I appreciate their excellent experience. There were some errors in dress, but customer service was fantastic to work with, quality of work and product was fabulous.

miag40
1 review
0 helpful votes
May 6th, 2019

I've been trying to cancel my order with this website for ages. They took my money, and now, no one is replying to any of my emails. Customer service is a total scam, and I'm looking to take action if I don't get my money back soon. If a "rep" from this website sees this, refund order 6753 IMMEDIATELY. This website is a complete scam, do not waste your money!

vraltunnat
1 review
2 helpful votes
September 3rd, 2018

Great dress for the price! I bought this for my Winter White Party. The fit was perfect and it even gave me curves around the hips where I don't have it. The material was thick, nice zipper on the back. The bat wings make it very stylish. The elastic around the collar to keep it off the shoulders was fantastic, not too tight or loose. I highly recommend this dress. I usually don't write reviews but since I make most of my purchases based on other people's reviews, I feel the need to reciprocate.

uineyiiyy
1 review
0 helpful votes
September 29th, 2018

I absolutely loved this website. I ordered my dress in an 8, and it was perfectly fine. I had to get it altered because I'm flat chested, but I was going to do that anyways besides my Noona is a does alterations. I had a great experience with them. I asked them questions about the dress before I bought it and got a response back a day and a half later. The dress was here a two days later than they said, but it was just two days.

rulnakt
1 review
0 helpful votes
September 5th, 2018

This was my first time trying on wedding dresses from online and the experience is very well. The service was high quality and custom service made me really think about what I liked and disliked about each dress, asking very thoughtful questions. I can learn lots of knowledge of dresses. What a great of an experience i had.

Q&A (17)

Answer:

Definitely a scam. My dress was horrid. One sleeve longer than the other. They would refund my money either.

By Lisa A.
See more answers (4)
Answer:

Nope. Not legitimate. Here is the comment I left and I am 100% honest. They literally don't care about their customers. I clearly stated my height and size via email as well as their comment box, but I still didn't get the right size. The dress didn't even make it to my ankle (I am 5'11) and I emailed them 4 times before they replied back to me. I thought they would resolve the problem but instead, I was told to keep the dress and pay additional $250 to re-do the dress. If I could fix the dress or if the dress is wearable, I would I ask for their help in the first place? I told them I can pay for the shipping so I don't have to waist my $399 but they have never would work with me. In one email they told me okay and in another email they said no. They just want you to buy their junk and never ever being able to return or exchange their item even tho it's clearly their problem. Seriously, don't waste your money. P. S, they are not located in London. They are in China. They have one email (the general email they have on their website) it's operated with many people and they pretend like one person is following up and replying to your email consistently but a it's a joke. I got a person by a name of Flynn Johnson, but it was different people replying back to me every time I email them. Telling me different stories and it's coming from same name. I thought I was talking to "Flynn" but Nope it was a scam. It was a rough experience. Save Your Money! Trust ME

By CJ E.
See more answers (2)
Answer:

I ordered from them, they took my money and ran. STAY AWAY

By Lana R.
Answer:

There is no return. I got the dress and have been trying to get a hold of them. They never respond to messages and if you are tall please stay away from this people. I am 6' and the dress couldn't even make it to my ankle. Bad service.

By Selam E.
Answer:

As I know after reading return policy, Custom size dress, They are only responsible for the misdelivery of the wrong color and style.

By Sally L.
Answer:

About 10-15 days? But I ordered 2 months before my wedding so I can wait.

By Maureen C.
Answer:

The dress wasn't that bad but if you ever have a problem with their product know that you will never get exchange or refund or fix the original item. They are horrible and you don't precisely get what you see on photos. Please don't waste your money.

By CJ E.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

ByCouturier is clothier in London, UK that offers bridal dresses, bridesmaid dresses, evening dresses, and other formal gowns. The company is headquartered in Wood Green with an office in London and a joint office/fulfillment center in Wal-Mart. Here is the branch of address.
Bycouturier is an Ecommerce site devoted to bringing clothes, accessories and home decors that best fit your own personal style, for all your casual fashion needs.

Business History

In 2011, ByCouturier company dress was established by Sunyy, Dorothy and Jessy. At the beginning, the business area was only 320 square meters. At this time, only standard size samples were showed. In March 2013, as business grew more and more, in order to provide customers with more spacious and comfortable quality environment, the company's address moved to Dept 906196 High Road, Wood Green, London (present site), and expand the dress area to 960 square meters, the dress is subdivided into bridesmaid, flower girl dresses, mother of dress and other different styles. At the same time, nearly 500 brands of wedding dress brand clothing such as "LA SPOSA",VERA WANG brand wedding dress were introduced. With the rise of e-commerce in the world, companies have transformed online sales and put forward a new concept of custom wedding dresses and dresses.

Company Representative

wangz5
wang z.

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