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    Catherine's

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Reviews.io
5 / 5
Corporate Values

Overview

Catherine's has a consumer rating of 1.49 stars from 154 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Catherine's most frequently mention customer service, credit card and post office problems.Catherine's ranks 96th among Plus Size sites.

  • Service
    65
  • Value
    53
  • Shipping
    64
  • Returns
    46
  • Quality
    51
Positive reviews (last 12 months): 0%
Positive
0
Neutral
2
Negative
70
View ratings trends
16
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • After 30 days no order delivered even after customer service said it would be delivered in two days at day18.
How would you rate Catherine's?
Top Positive Review

“Just don't!”

Patricia H.
4/13/21

I was a loyal customer for years, no more. I ordered 440.00 of clothes, paid 44.00 in shipping fees and 3 weeks later, I have not receive anything even an explanation. Don't do it.

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Top Critical Review

“Will NEVER order from them again.”

KJ E.
3/17/21

I ordered a pair of pants on 2/19, they shipped on 2/23. It's now 3/17 and no delivery. One "tracking" link leads to a non-existant FedEx number; another says it's been waiting for USPS since 3/2. Emails to their "customer service" have yielded ZERO information, just "we apologise, be patient." I will be calling my credit card to dispute this charge. I will never, ever purchase anything from them again. SO disappointed

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Reviews (154)

Rating

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Reviews that mention popular keywords

customer service (37)
kje4
1 review
11 helpful votes
March 17th, 2021

I ordered a pair of pants on 2/19, they shipped on 2/23. It's now 3/17 and no delivery. One "tracking" link leads to a non-existant FedEx number; another says it's been waiting for USPS since 3/2. Emails to their "customer service" have yielded ZERO information, just "we apologise, be patient." I will be calling my credit card to dispute this charge. I will never, ever purchase anything from them again. SO disappointed

Products used:
Nothing, still haven't received after almost one month.

Service
Shipping
susanm3427
1 review
2 helpful votes
October 8th, 2021

Shipping and handling $16.99? My package weight was 2.1 pounds, 1 weighed the 5 magazines that were sent with my order. Exactly 1 pound! They all went into the garbage, including the Catherine's catalog. Want some "free" shipping? Just join our club for $14.95 a month! Now I see why our local Catherine's closed. And now you will give me free for over $75, but not on this $110. Order? What a slap in the face!

Service
Value
Shipping
Quality
laurab2313
1 review
9 helpful votes
April 27th, 2021
Verified purchase

I have been a loyal shopper for years- no more! I ordered in 4/9 was supposed to arrive in 7-12 business days. It is now 4/27 - no shipment. I started with the site - it said processed but not shipped- started calling last weekend - took three tries waiting 45 min or more to get someone to answer - they told me to be patient - argh - then again this past weekend when I hung up after an hr on hold - whatever they send is going back! Such a shame but now I understand why they had to file for bankruptcy. Stay away from them -it will make you crazy!

Tip for consumers:
You may be able to use fullbeauty.com - not sure but DO NOT go to the Catherine’s site - they don’t ship on time then you can’t get them in the phone - save yourself the grief!

Products used:
None - never received my order!

Service
Value
Shipping
Returns
debb396
1 review
0 helpful votes
January 15th, 2022

I arranged with Catherine's to return item. Sent item back but they refused my refund. I expect Post Office was its usual slow delivery. Said it arrived after 60 day refund time span. So they have my item and my money. You would think if they sent me return labeling they would honor their agreement. I have put up with their slow times to deliver. So I will also stop shopping at their associated stores, too. One person might not change their policies but maybe they will tick enough people off that will.

Tip for consumers:
Very, very slow to deliver purchases and horrible customer service.

Products used:
Jacket

Service
Value
Shipping
Returns
Quality
samb1082
1 review
0 helpful votes
January 29th, 2022

Ordered for the 1st time ever. Looking for something nice for an older neighbor. Hesitated due to the extraordinary ship cost. 2 days later went ahead and completed order. Recvd fairly quickly. 100% disappointed. Cheap material and totally misshapen. Most upsetting was the 3 lbs or catalogs I got. What a rip off. They charged me so they can ship their advertisements. All of it being returned. Including those unwanted catalogs.

Tip for consumers:
Don't have high expectations. None of their models are plus size therefore don't expect anything to fit or hang the same. Fabrics also very cheap and stiff.

Products used:
Sleep wear

Value
Shipping
Quality
aliceh362
1 review
1 helpful vote
October 8th, 2021

Shopped for years in Catherine's stores. Still like products but online shopping is terrible. Take your money and neglect to state product is out of stock. I placed order Aug 21 and now in Oct 21 and still have not received ordered. I returned one order because it was too big. Receipt does not allow to accept smaller size. Still waiting for refund in Oct. They have lost my business due to poor online experience and taking my money without accountability.

Tip for consumers:
Don't trust delivery dates

Products used:
Some clothing

Service
Value
Shipping
Returns
Quality
karens2726
1 review
1 helpful vote
July 7th, 2021
Verified purchase

I placed and order Feb 25th it is now July 7th and I still don't have it. Paid over $30 fo shipping. I've sent many emails no response. I waited over 20 mins for someone to answer the phone she told me I have to wait 2 more days and call back for them to send a refund. What a joke. I'd give negative stars if possible. They told me I knew it was on back order. Save yourself the headache and take your business elsewhere. The rep also told me she wouldn't be this upset because she works in customer service.

Service
Value
Shipping
Returns
Quality
lorraineh226
1 review
0 helpful votes
March 10th, 2022

So, when you call to talk to customer service, you reach someone in India or somewhere, they have a barnyard with ROOSTERS so loud in the background you can't hear them even if you're lucky enough to understand their broken English, and I might add, it sounds like those roosters are in the same room as the customer UNservice. Also, shipping is outrageous, clothes aren't sized right from most of their sister companies, go local, go in person. In handicapped, so I like shopping online. Done with this company.

Tip for consumers:
Do no shop Catherine's, or its affiliates!!! Shipping is outrageous, customer service... give it up, roosters in the same room, can't speak English.

Products used:
Shirt, but it was too big bc you have to order 1-2 sizes to big

Service
Value
Shipping
Returns
Quality
aprilf158
1 review
1 helpful vote
July 8th, 2021

The clothing is miss sized. In what universe is an 18/20 considered a Large? I returned the clothing, but didn't receive a credit. I emailed the company 3 times asking where my credit was. No response. I called the company and was told I would receive a $46.00 refund to my bank account. I only received $20.40! I will NEVER buy anything from this company again!

Service
Value
Shipping
Returns
Quality
cathyc655
2 reviews
0 helpful votes
January 29th, 2022
Verified purchase

Ordered a beautiful leather jacket. Paid extra for fast shipping but it never arrived! No response to all emails and when u call they bounce you from person to person with no resolution.
DON'T WASTE YOUR MONEY!

Products used:
Nothing. They just took my money and never delivered my jacket

Service
Value
Shipping
jennifero691
1 review
5 helpful votes
May 25th, 2021

Ordered $500 worth of clothing weeks ago. Order tracker states that items haven't shipped. After waiting on hold almost one hour with customer service, I was told they cannot cancel shipments "in process". Told them that was unacceptable. Was transferred to ‘supervisor' who told me no one could cancel my order, I would have to wait until it shipped and then send it back to them. Told her that was unacceptable. She hung up on me. The BBB needs to investigate this company, they are blatantly committing fraud.

Tip for consumers:
Do not order from this company

Products used:
None

Service
Shipping
Returns
jeans660
1 review
4 helpful votes
June 26th, 2021

They sent the wrong item to me. The chat function is not working and the two phone numbers listed say that they are not taking phone calls at this time. Are they filing for bankruptcy? Why is there no way to contact them? Terrible customer service. I also do not like that the website for them now is run together with many different companies so that when you search for a Catherines item you get items from all the other companies as well. I will no longer be ordering from them. Too bad because I always liked their clothing.

Tip for consumers:
Do not order from them.

Service
Value
Shipping
sonjae16
1 review
4 helpful votes
February 24th, 2021

I have shopped at Catherines for years and years. I had about 50 pair of their knit pull on jeans that were so comfortable to wear. I thought I was ordering the same thing a few weeks ago and they sent me these pull on jeans, but they are not knit and the material is like sandpaper. I am so disappointed in the product that i don't intend to shop there anymore. I am not a customer who complains but these are beyond disgusting to me.

path83
4 reviews
8 helpful votes
September 8th, 2021

I purchased items on 8/21. I paid for express shipping. On 8/23 their site said shipped. Customer service
was unable to give me a tracking number. Finally on 9/2 there was a tracking number on the site. UPS however only said a label was created. This continued until 9/5 when I called customer service. No help at all. They were so rude I hung up. Now, 9/8 I still do not have the items. I will be filing a complaint with my credit card company.

Service
Shipping
Returns
patriciah1584
1 review
2 helpful votes
April 13th, 2021
Verified purchase

I was a loyal customer for years, no more. I ordered 440.00 of clothes, paid 44.00 in shipping fees and 3 weeks later, I have not receive anything even an explanation. Don't do it.

Products used:
I haven't received anything

wandaw269
1 review
2 helpful votes
June 17th, 2021

I've ordered many things from Catherine's through the years. On June 10th I ordered 2 e-cards ($100. And $! 50.00) gave her e-mail address... did everything that was asked. One June 17th. They still haven't sent the e-cards to her. I've called them 3 times, each times on hold for over 1 hour. Today's wait was 1 and 1/2 hour! Today on line it showed I ordered it on June 16th. Why the change? Who knows! They have no explanation! They don't care...

Tip for consumers:
BUYER BEWARE

Products used:
NOTHING WAS SHIPPED

Service
Value
Shipping
Returns
Quality
juliem1878
1 review
0 helpful votes
December 31st, 2021

I ordered multiple items.
Sadly, I received items that has nothing to do with my order and were 6 weeks late.
I ordered 2 outfits, I received 3. NONE are packaged right, 4X package, size 2X in the plastic.
I will not pay to return them.
Get it together.
Send me return instructions. Include pre-paid tags. Your company shipped me the wrong product.
I am disputing your charges with my credit card company.
JM

Tip for consumers:
Do not shop here.

Products used:
Catherine's is pathetic. NEVER shop with any of these brands.

Service
Value
Shipping
Returns
Quality
kyler307
2 reviews
0 helpful votes
July 29th, 2021

Placed an order on 7/13 for ONE item. It wasn't shipped until 7/22. The delivery date was 7/27. On 7/27 the delivery date changed to 7/29. On 7/29 the delivery date became 8/3. They will not cancel the order because "it has shipped" and I have to wait 30 days. I do not believe it has shipped and will never purchase from them again. I needed the item for 7/27 and will be returning it if ever it arrives.

keciac9
1 review
0 helpful votes
February 10th, 2022

If I could give my review zero Stars I would have. I placed an online order and received multiple emails all of my items are on backorder. The same day I received those emails they charged my credit card. I contacted customer service six times in one day and was hung up on five times because they were more interested in getting my email address, which they should have already had, than attempting to help me figure out what was going on with my order. I have never experienced anything like this and I order online often. Buyer beware! Do not order from this company!

Tip for consumers:
Never order from catherines.com! Horrible customer service. Incorrect information on the site as to availability of items. Charged me before items shipped when they told me they would not. Absolutely a horrid experience never to be repeated!

Products used:
None

Service
Value
Shipping
annef388
1 review
6 helpful votes
June 30th, 2021

It took them over 2 months post their shipment date to send my order. I tried cancelling order via phone - couldn't get a human or leave vmail. Emailed them and it took 3 weeks for a reply. Just before reply sent, merchandise shipped/received… they can't bill orig source, won't take return… scam! I will never order from Catherine's or parent company full brands (swimsuits 4 all, woman within and king size)! Bye bye….

Tip for consumers:
Don’t do it - you’ll thank me later!

Products used:
Denim capris , tunic and mules

Service
Value
Shipping
Returns
Quality
catharinef2
1 review
2 helpful votes
May 31st, 2021

It's been 30 days since I placed my order online. The expected arrival date has come and gone. Last week it took me 47 minutes to speak to someone on the phone to only be told hopefully you'll get it soon. If planning a trip don't use Catherines.com if you need it any time soon..

Tip for consumers:
Don't order unless you have lots of time to wait

Products used:
Lots due to going on a vacation

Service
wendyb945
1 review
0 helpful votes
January 18th, 2022

I have been a loyal customer for years in store and when they went online only.
BEWARE when purchasing from them. And make sure you read the fine print. If you need to return anything, you have a strict 60 days for returns, they don't care why. I even asked for store credit in lieu of a refund since I purchase from them often. She was rude and told me it wasn't going to happen. I won't be shopping with them ever again.

Products used:
Jeans

Service
Returns
catherines664
1 review
3 helpful votes
June 26th, 2021
Verified purchase

"Catherines" has evolved into a company with poorly constructed, horribly sized, unusable clothing. I have been a customer for over 15 years and never seen this kind of poor product. Postage/handling is exhorbitant and it will not arrive in less than 6 weeks if it arrives. You can't cancel anything if it gets stuck in "processing". They will send items to you in 3-4 shipments (if you get it) and then you have to pay $9.99 in postage for each package to return items if they don't fit. This seems to be more of a racket to make money off of 'postage and handling' than to provide quality items. Clothing sizes have seemed to change to the LARGE size of what I have expected.

Tip for consumers:
postage for returns is exhorbitant. Postage for shipment doesn't guarantee receipt in less than 6 weeks. Poor customer service.

Products used:
sent all but one back

Service
Value
Shipping
Returns
Quality
di167
1 review
10 helpful votes
February 23rd, 2021

1. Crappy overpriced merchandise.
2. I have asked dozens of times to be unsubscribed from daily unwanted emails; they won't comply.
3. They don't have an email address.
4. The 'contact us' form does not send.
5. No one EVER answers the chat. Even though I am in que position 1.

sandyf198
1 review
10 helpful votes
December 3rd, 2020

The customer service of this company is the worse. The people that work for the company are rude and unprofessional. Their policies are ridiculous and out dated. There prices are not cheap so you are better off shopping somewhere where customers are valued. Even there supervisors are trash. I WILL NEVER purchase anything from them in life. In a nutshell. STAY AWAY!

Q&A (7)

Answer:

File a complaint with the Better Business Bureau. I had a problem with Catherine's overcharging me for shipping and couldn't get satisfaction. After I filed a claim with the BBB, I heard from Catherine's within 24 hours and they agreed to reimburse me..

By Bambi S.

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About the business

Catherines? Is dedicated to providing the best in women's plus size fashion. Designed specifically for the plus size woman & guaranteed to fit you beautifully. Free shipping to stores every day.

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