My last package, everything came broken and shattered. I reached out to their customer service team 3 times and they hadn't responded to me until I had posted my experience on social media. Colourpop dm'd me and helped resolve the problem by sending new products. Wish they got my first email but sometimes things happen. I'm just glad they were willing to help me out and send me new, undamaged replacements! :)

I have tried quite a few Colourpop products at this point and I have been dissapointed with many, but I have also found some that I cannot live without. My biggest struggle with them is receiving makeup that is a shade or two lighter or darker than what I anticipated.
I love that they are cruelty free and vegan and all of their products are nice and pigmented, buildable and apply smoothly. My favorite Colourpop product is the Lux lip oil. It is super moisturizing, long lasting and has just the right amount of color for daytime wear.
Overall, I would say the pros have outweighed the cons and I will continue to purchase from this company. I would, however, recommend purchasing in store if you are able.

For the Holiday's I bought myself the Rudolph the Red Nosed Reindeer Collection and I was extremely happy. I honestly don't buy collections with how much they cost, but this was my favorite movie. I love ColourPop cosmetics because of how often they created popular themed colors and packaging for any style. This brand not only makes creative/beautiful colors, has fast shipping, beautiful packaging, but they also make very high-quality products. I want to get so many of their products (Not only just their Pallets). I will definitely recommend buying this brand and I cannot wait to buy more.

I ordered over 100 USD worth of makeup. It was never delivered, I was told to take it with the post office. If only! The company they use for delivery has an average of 1.2 stars in review because they routinely lose/steal packages, and they are unreachable. By dealing with these scammers, Colourpop made me waste me money and time, no refund was issued. I am deeply unsatisfied.

Like everyone else here I have yet to get my package. Customer service keeps saying the same thing "please keep waiting" it's been a month and I'm done waiting. Terrible customer service! DHL will not respond and USPS responded by telling me the package never made it to them. They will not offer a new package or refund. When will they realize that DHL is not doing its job getting these packages to people. Now I'm on to the BBB to try and get my money or products sent!

After a few days of writing my review I got them. I had no updates or indication that my package was moving but they got here in perfect condition. Here's a pic

Even though their products are awesome, their customer service is horrible. Rude, they don't read what you're writing, and as others have said it's like talking to a robot.

Declaring the wrong value of a package is fraud, be it lower or higher than the true value. They have no problem putting down the wrong value and then say they cannot do anything about it and not refunding you the unnecessary costs you've made. Even when you show them documentation from local customs that they're in the wrong.

So be aware when you buy from them.

After receiving my lip mask I ordered during Valentine's day, I applied it the same night. The next morning I woke up to horrible chemical burns on my lips. It was excruciating and it took applying vaseline for a week to heal it. Messaged their "customer service" WITH photos of my burns. Was told they're not responsible for anything I'm allergic to... I have never had an issue with this company. Or the ingredients that was listed. I'm assuming it's the amount of fragrance they use. Company has gone downhill over the years. They mass produce and forgot about their loyal customers.

Package was sent back it's been a month and I have not received a refund in days since notifying them.On going months later with no word back from them what so ever I reached out again and was denied a refund despite never being notified or contacted back on the status of my package by the company and getting my money back since I never received the item. Basically took my money never informed me on when my package was sent back despite stating they'd get back to me on that and said oh well.

Their customer service is not that great and long shipping times. I made an order and they forgot one of my products. So when I message them back they said they would give me a credit for it the purchase value of it and could not send me the product they missed. So for me who lives in Canada to order it I would have to go back to paying full price (Because I used a discount code) and pay for shipping.

Waited for almost two months, the item was already in destination country, however the package was suddenly identified as undeliverable and had to be sent back to USA. Paid the most expensive ever shipping fee for nothing! The customer service only shirk their responsibility and ask customers to contact the courier company. Never have this problems with other companies.

By far the worst online shopping experience ever. No returns absolutely whatsoever. Even if they send you a ton of garbage they won't take it back. They won't even utter the word refund. Their explanation is that they're super cheap. Not really, wet and wild is cheap. Colourpop, not so much. Means to get ripped off if you're shopping online with this pissy brand.

Purchased the SOL body oil and it smelled terrible like chemicals and not good. Customer service said no refunds. Don't expect them to have integrity of any kind.

Purchased a collection that included lashes and the lashes fell apart after a day. Was told I had 2 weeks to come forward with issues, but since you know we are in a pandemic I am home a lot and not out and about where I would wear lashes so the issues were not apparent while they were still in the box. Explained my situation and basically got told to bad so sad for you. Waste of money and I'm sorry if your products are only stood behind for 2 weeks what the heck junk are you selling?

This company is a scam! I placed a decent sized order and they stole my money sent ONE item out of 30 and when I asked for my money back they said they don't give refunds even though I never received the other products! Three months of waiting, emailing, calling them and NOTHING! I contacted the BBB and my bank to go after them for my money finally got it back just this week… Beware! I'm like 99% their products they have posted don't even exist. What company has the time and money to make this much product and collabs but can't do simple customer service or do refunds or exchanges. Think about it….

Bravo Colour pop. Keep it up. You are the best.
In love with your product, website and specially your customer service. My favorite online shopping site.

DO NOT buy from colourpop for Christmas gifts... They will NOT refund or exchange items that are damaged. This is ridiculous, and I am honestly embarrassed that I ever recommended colourpop to so many people on social media. I have a large following, and I will be sure to warn them of this issue. Even after submitting photos of the product being all scratched, they said that since the eye shadows are still usable they won't resend me the product... I PAID for a product that is supposed to come in good condition as a Christmas gift... The item was sent damaged.

They forgot a couple of products and didn't return the money but issue a voucher - stealing from consumer

I got the wrong order, a package with a value UNDER the amount I spend on my order, e-mailed them with pictures and everything but no reply. I'm angry and I feel robbed. I don't understand how a big brand like this is fine with such customer service. I think the answer is simple, they don't care and they don't care about my money. I will never order from them again.

Absolute garbage product. Non-existent Customer Service and the slowest shipping I've ever seen for a large scale cosmetic manufacturer. The only decent products they sell are lip glosses, lip oils and lip tints. Even then, their lip products are barely drug store quality. It's an overhyped brand that does not live up to its name. Not sure what the hive mind behind this brand is on about, but it's very misleading. CP must just pay for a lot of advertising.

Bought the sailor moon set. Missing both glitter pots. Wrote to them explaining what happened no answer for days then provided a coupon for 16 dollars when buying both again would cost 20 dollars plus shipping. Absolutely pathetic and quite frankly theft.

The underlying request truly stunned me since they generally refreshed me through email. Its items and administrations are amazing and reasonable, yet its site's movement isn't greatly improved. I will give everybody a proposal.

If you don't receive an order, don't expect customer care. I was home all day when they supposedly delivered it. It never rang. I contacted them straight away wondering what we could do about it, if there was a mistake, I don't know. NO ANSWER. A whole week later I write again after waiting and talking to my neighbours in case it had been delivered somewhere else. Again, NO ANSWER. Then a week later I opened a dispute through Paypal and they still didn't answer. Never heard back from them but those thieves didn't mind keeping my hard-earned money. I'm in University with two kids. I was so happy to treat myself. But I finally learned that I needed to take it to the police. For 85$ bucks I'm not gonna do it. If the company had reached out to me sooner, I would have contacted them straight away, or the delivery company. But they didn't, they ignored me. And now I'd just feel silly going to the police for 85$. Trust me, stay away from that terrible company. Plus watch reviews on YouTube, I wish I did before buying. Even Hiram says they suck and he's far from being the only one, so I'm not sad about not trying their products. I hope they go under