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    ColourPop

Ratings On Other Platforms

Trustpilot
4 / 5
Better Business Bureau
1.3 / 5
Corporate Values

Overview

ColourPop has a consumer rating of 2.31 stars from 311 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about ColourPop most frequently mention customer service, credit card and phone number problems.ColourPop ranks 97th among Cruelty-Free sites.

  • Service
    50
  • Value
    47
  • Shipping
    49
  • Returns
    36
  • Quality
    43
  • No refund
  • Free shipping
  • Price
  • $ $ $
Positive reviews (last 12 months): 17.6%
Positive
6
Neutral
3
Negative
25
View ratings trends
51
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I have contacted customer service --I will have to see what the response is but already not impressed.
How would you rate ColourPop?
Top Positive Review

“Made things right!”

Shay B.
7/3/21

My last package, everything came broken and shattered. I reached out to their customer service team 3 times and they hadn't responded to me until I had posted my experience on social media. Colourpop dm'd me and helped resolve the problem by sending new products. Wish they got my first email but sometimes things happen. I'm just glad they were willing to help me out and send me new, undamaged replacements! :)

See positive reviews
Top Critical Review

“Never received package - NO refund”

Tamara C.
1/26/21

Something went wrong in the shipping process. Colourpop probably put the wrong address on the package which is why it was never delivered to me and immediately returned to the sender. The customer support just keeps telling me to check at the local post office and I would have gotten just as far talking to a robot. Terrible customer service, will never order again. And I still didn't receive my money back, which now has literally been spent to AIR.

See critical reviews

Reviews (311)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (103)
tamarac161
1 review
8 helpful votes
January 26th, 2021
Verified purchase

Something went wrong in the shipping process. Colourpop probably put the wrong address on the package which is why it was never delivered to me and immediately returned to the sender. The customer support just keeps telling me to check at the local post office and I would have gotten just as far talking to a robot.
Terrible customer service, will never order again.
And I still didn't receive my money back, which now has literally been spent to AIR.

Tip for consumers:
Remember that they don't do returns, ever, under any circumstances.

Service
Value
Shipping
Returns
Quality
shayb51
1 review
0 helpful votes
July 3rd, 2021

My last package, everything came broken and shattered. I reached out to their customer service team 3 times and they hadn't responded to me until I had posted my experience on social media. Colourpop dm'd me and helped resolve the problem by sending new products. Wish they got my first email but sometimes things happen. I'm just glad they were willing to help me out and send me new, undamaged replacements! :)

Products used:
Eyeshadow pallets, cheek pallet, super shock eyeshadow

Service
Value
Shipping
Returns
Quality
melissam1394
12 reviews
0 helpful votes
February 23rd, 2022

I have tried quite a few Colourpop products at this point and I have been dissapointed with many, but I have also found some that I cannot live without. My biggest struggle with them is receiving makeup that is a shade or two lighter or darker than what I anticipated.
I love that they are cruelty free and vegan and all of their products are nice and pigmented, buildable and apply smoothly. My favorite Colourpop product is the Lux lip oil. It is super moisturizing, long lasting and has just the right amount of color for daytime wear.
Overall, I would say the pros have outweighed the cons and I will continue to purchase from this company. I would, however, recommend purchasing in store if you are able.

Value
Shipping
Quality
andreas1504
6 reviews
1 helpful vote
January 31st, 2022
Verified purchase

For the Holiday's I bought myself the Rudolph the Red Nosed Reindeer Collection and I was extremely happy. I honestly don't buy collections with how much they cost, but this was my favorite movie. I love ColourPop cosmetics because of how often they created popular themed colors and packaging for any style. This brand not only makes creative/beautiful colors, has fast shipping, beautiful packaging, but they also make very high-quality products. I want to get so many of their products (Not only just their Pallets). I will definitely recommend buying this brand and I cannot wait to buy more.

Tip for consumers:
If you get anything with an unknown scent, Check Youtube for videos on the smell. One of the items in my Rudolph collection (Bath Bar) just smelled like a strong cheap handsoap (Which I wasn't a fan of).

Products used:
Eye shadow Pallet, Lip Scrub, Highlight Powder, Lip Mask, Lip Liner, Lipstick, and Lip Gloss.

Service
Value
Shipping
Quality
alexandrab260
1 review
8 helpful votes
August 10th, 2021

I ordered over 100 USD worth of makeup. It was never delivered, I was told to take it with the post office. If only! The company they use for delivery has an average of 1.2 stars in review because they routinely lose/steal packages, and they are unreachable. By dealing with these scammers, Colourpop made me waste me money and time, no refund was issued. I am deeply unsatisfied.

Tip for consumers:
Don't buy from them online. The products are good but the hassle is not worth it, Beauty Bakerie and other small compagnies have way better products.

Products used:
None as I never received them.

Service
Value
Shipping
Returns
Quality
christinae252
1 review
1 helpful vote
December 30th, 2021
Verified purchase

Like everyone else here I have yet to get my package. Customer service keeps saying the same thing "please keep waiting" it's been a month and I'm done waiting. Terrible customer service! DHL will not respond and USPS responded by telling me the package never made it to them. They will not offer a new package or refund. When will they realize that DHL is not doing its job getting these packages to people. Now I'm on to the BBB to try and get my money or products sent!

Service
Shipping
Returns
gk72
1 review
2 helpful votes
February 9th, 2020
• Updated review

After a few days of writing my review I got them. I had no updates or indication that my package was moving but they got here in perfect condition. Here's a pic

Never received my package
February 4th, 2020
• Previous review

I ordered brushes almost 3 months ago. The first time my package got stuck in Vienna, Austria so I emailed the company. They sent me a replacement that I also never received, and was told that there is nothing they can do about it because they already sent me a replacement and I cannot get a refund as well..

sadev2
2 reviews
6 helpful votes
July 7th, 2021
Verified purchase

Even though their products are awesome, their customer service is horrible. Rude, they don't read what you're writing, and as others have said it's like talking to a robot.

Declaring the wrong value of a package is fraud, be it lower or higher than the true value. They have no problem putting down the wrong value and then say they cannot do anything about it and not refunding you the unnecessary costs you've made. Even when you show them documentation from local customs that they're in the wrong.

So be aware when you buy from them.

Tip for consumers:
Be aware that customer support is horrible and that they declare value of items wrong

Products used:
Cosmetics

Service
Value
Shipping
Quality
jessicap924
1 review
2 helpful votes
March 8th, 2021

After receiving my lip mask I ordered during Valentine's day, I applied it the same night. The next morning I woke up to horrible chemical burns on my lips. It was excruciating and it took applying vaseline for a week to heal it. Messaged their "customer service" WITH photos of my burns. Was told they're not responsible for anything I'm allergic to... I have never had an issue with this company. Or the ingredients that was listed. I'm assuming it's the amount of fragrance they use. Company has gone downhill over the years. They mass produce and forgot about their loyal customers.

Tip for consumers:
Please spot test!!! A least a tiny bit before applying the entire amount on your lips. If I had kept the nasty photo of my lips, I would've posted it.

Products used:
Lip mask

Service
Value
Shipping
Returns
Quality
janl299
1 review
3 helpful votes
September 13th, 2021

Package was sent back it's been a month and I have not received a refund in days since notifying them.On going months later with no word back from them what so ever I reached out again and was denied a refund despite never being notified or contacted back on the status of my package by the company and getting my money back since I never received the item. Basically took my money never informed me on when my package was sent back despite stating they'd get back to me on that and said oh well.

Tip for consumers:
Don’t waste your time with purchasing anything from the company because if something goes wrong on their end they’ll just shrug it off and keep your money. Claiming it’s policy when it’s horrible customer service and lack of communication to avoid refunding the customer

Products used:
None because I received no product, no refund and no compensation

Service
Value
Shipping
Returns
Quality
nicholh5
1 review
5 helpful votes
May 13th, 2021
Verified purchase

Their customer service is not that great and long shipping times. I made an order and they forgot one of my products. So when I message them back they said they would give me a credit for it the purchase value of it and could not send me the product they missed. So for me who lives in Canada to order it I would have to go back to paying full price (Because I used a discount code) and pay for shipping.

Service
Value
Shipping
Returns
Quality
viviw3
1 review
0 helpful votes
September 14th, 2021

Waited for almost two months, the item was already in destination country, however the package was suddenly identified as undeliverable and had to be sent back to USA. Paid the most expensive ever shipping fee for nothing! The customer service only shirk their responsibility and ask customers to contact the courier company. Never have this problems with other companies.

Service
Value
Shipping
sindhuv6
1 review
0 helpful votes
February 10th, 2022

By far the worst online shopping experience ever. No returns absolutely whatsoever. Even if they send you a ton of garbage they won't take it back. They won't even utter the word refund. Their explanation is that they're super cheap. Not really, wet and wild is cheap. Colourpop, not so much. Means to get ripped off if you're shopping online with this pissy brand.

monicad13
5 reviews
12 helpful votes
February 14th, 2022
Verified purchase

Purchased the SOL body oil and it smelled terrible like chemicals and not good. Customer service said no refunds. Don't expect them to have integrity of any kind.

Service
Value
Shipping
Returns
Quality
calliw1
1 review
3 helpful votes
December 11th, 2020

Purchased a collection that included lashes and the lashes fell apart after a day. Was told I had 2 weeks to come forward with issues, but since you know we are in a pandemic I am home a lot and not out and about where I would wear lashes so the issues were not apparent while they were still in the box. Explained my situation and basically got told to bad so sad for you. Waste of money and I'm sorry if your products are only stood behind for 2 weeks what the heck junk are you selling?

leel366
1 review
1 helpful vote
September 19th, 2021
Verified purchase

This company is a scam! I placed a decent sized order and they stole my money sent ONE item out of 30 and when I asked for my money back they said they don't give refunds even though I never received the other products! Three months of waiting, emailing, calling them and NOTHING! I contacted the BBB and my bank to go after them for my money finally got it back just this week… Beware! I'm like 99% their products they have posted don't even exist. What company has the time and money to make this much product and collabs but can't do simple customer service or do refunds or exchanges. Think about it….

Tip for consumers:
Do not buy from Colourpop

Products used:
None bc I didn’t receive any useable products

Service
Value
Shipping
Returns
Quality
unknowns16
2 reviews
1 helpful vote
May 4th, 2020

Bravo Colour pop. Keep it up. You are the best.
In love with your product, website and specially your customer service. My favorite online shopping site.

clarissaa39
1 review
0 helpful votes
December 7th, 2021
Verified purchase

DO NOT buy from colourpop for Christmas gifts... They will NOT refund or exchange items that are damaged. This is ridiculous, and I am honestly embarrassed that I ever recommended colourpop to so many people on social media. I have a large following, and I will be sure to warn them of this issue. Even after submitting photos of the product being all scratched, they said that since the eye shadows are still usable they won't resend me the product... I PAID for a product that is supposed to come in good condition as a Christmas gift... The item was sent damaged.

mariav730
1 review
9 helpful votes
February 11th, 2021

They forgot a couple of products and didn't return the money but issue a voucher - stealing from consumer

Service
Value
Shipping
Returns
Quality
roxanac30
1 review
0 helpful votes
August 6th, 2021

I got the wrong order, a package with a value UNDER the amount I spend on my order, e-mailed them with pictures and everything but no reply. I'm angry and I feel robbed. I don't understand how a big brand like this is fine with such customer service. I think the answer is simple, they don't care and they don't care about my money. I will never order from them again.

Products used:
None

Service
Value
Shipping
Returns
Quality
rachelh497
1 review
6 helpful votes
February 22nd, 2021

Absolute garbage product. Non-existent Customer Service and the slowest shipping I've ever seen for a large scale cosmetic manufacturer. The only decent products they sell are lip glosses, lip oils and lip tints. Even then, their lip products are barely drug store quality. It's an overhyped brand that does not live up to its name. Not sure what the hive mind behind this brand is on about, but it's very misleading. CP must just pay for a lot of advertising.

Tip for consumers:
Do not purchase product from here.

Products used:
Eyeshadow, lip gloss, lip oil, foundation, body lotion

jacquelinec322
1 review
11 helpful votes
December 23rd, 2020

Bought the sailor moon set. Missing both glitter pots. Wrote to them explaining what happened no answer for days then provided a coupon for 16 dollars when buying both again would cost 20 dollars plus shipping. Absolutely pathetic and quite frankly theft.

hailees6
20 reviews
0 helpful votes
January 20th, 2021

The underlying request truly stunned me since they generally refreshed me through email. Its items and administrations are amazing and reasonable, yet its site's movement isn't greatly improved. I will give everybody a proposal.

florenceb128
1 review
0 helpful votes
March 2nd, 2022

If you don't receive an order, don't expect customer care. I was home all day when they supposedly delivered it. It never rang. I contacted them straight away wondering what we could do about it, if there was a mistake, I don't know. NO ANSWER. A whole week later I write again after waiting and talking to my neighbours in case it had been delivered somewhere else. Again, NO ANSWER. Then a week later I opened a dispute through Paypal and they still didn't answer. Never heard back from them but those thieves didn't mind keeping my hard-earned money. I'm in University with two kids. I was so happy to treat myself. But I finally learned that I needed to take it to the police. For 85$ bucks I'm not gonna do it. If the company had reached out to me sooner, I would have contacted them straight away, or the delivery company. But they didn't, they ignored me. And now I'd just feel silly going to the police for 85$. Trust me, stay away from that terrible company. Plus watch reviews on YouTube, I wish I did before buying. Even Hiram says they suck and he's far from being the only one, so I'm not sad about not trying their products. I hope they go under

Tip for consumers:
Don't buy from them. No refund, no cancellation, no customer care. It's better to pay a little more to get good customer care!

Service
Value
Shipping
Returns
Quality
abbyc103
1 review
0 helpful votes
December 7th, 2021

I honestly don't understand why there is always only bad reviews on this website. I love colour pop, I just received a pallet I ordered recently. They always have such cute packaging and great eyeshadow pallets. I look forward to buying from them again.

Q&A (13)

Answer:

Is there not something that can be done about this con artist company?

By Pam M.
See more answers (3)
Answer:

ColourPop sells foundation, concealer, powder, primer, setting spray, highlighter, bronzer, blush, lipstick, lip gloss, lip pencils, liquid and powder eyeshadow, eye brow filler, and eyeliner. They have a huge range of eyeshadow colors and you can customize your own palletes.

By Bailey L.
See more answers (2)
Answer:

The website features some looks that people have created and you can even shop the looks directly from those pictures. It is very easy to create fun, bold looks with the colors that they have to offer.

By Bailey L.
See more answers (2)
Answer:

Honestly they looked expired when I got them. I would say 1 month at most.

By Sally J.

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Typical questions asked:
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About the business

Born, raised, and made with love in the City of Angels. Founded in 2014, we pride ourselves on being wallet friendly and bunny approved.

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  • No refund
  • Free shipping
  • Moderate

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2.3
311 reviews
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