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    Cosette

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Trustpilot
4.9 / 5
Corporate Values

Overview

Cosette has a consumer rating of 3.65 stars from 39 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Cosette most frequently mention customer service.Cosette ranks 25th among Designer Clothes sites.

  • Service
    7
  • Value
    8
  • Shipping
    7
  • Returns
    6
  • Quality
    8

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 62.5%
Positive
20
Neutral
0
Negative
12
View ratings trends
2
See all photos
How would you rate Cosette?
Top Positive Review

“Items are always well packed”

Elena R.
9/23/21

Have shopped here quite a bit in the last few months. Items are always well packed. Great selection with good prices especially during sale period. Returns process is also smooth and really quick in the rare occasion that I need to make a return.

See positive reviews
Top Critical Review

“Confused between fake /original. Please help!”

I G.
12/9/21

I don't know if it's fake or authentic. My friend bought similar bag from Gucci and it came in white dust bag and my is in brown. Does Gucci have different dustbags as i have bought other items and it all came in white dust bags.And the authentication number is hand written. I bought this bag online from Cosette seeing good reviews few months back and had never used it when I got it but today I was heart broken when I saw hers and her certification came on Gucci booklet. I hope I haven't been cheated here. Please help me to clear out my doubt.

See critical reviews

Reviews (39)

Rating

Timeframe

Other

ig30
1 review
0 helpful votes
December 9th, 2021
Verified purchase

I don't know if it's fake or authentic. My friend bought similar bag from Gucci and it came in white dust bag and my is in brown. Does Gucci have different dustbags as i have bought other items and it all came in white dust bags.And the authentication number is hand written. I bought this bag online from Cosette seeing good reviews few months back and had never used it when I got it but today I was heart broken when I saw hers and her certification came on Gucci booklet. I hope I haven't been cheated here. Please help me to clear out my doubt.

Value
Shipping
Quality
johns9560
1 review
3 helpful votes
October 5th, 2021

Unbeatable prices for real, authentic products. Don't believe the negative reviews out there saying the products aren't real. Lots of negative marketing towards Cosette from butt-hurt competitors who don't want to lower their prices. Fast updates and fast shipping. Secure payments and you get the product you wanted at a lower cost from other websites. Would give it more than 5 stars if I could.

amberp338
1 review
7 helpful votes
January 8th, 2022
Verified purchase

I was sooo excited when I went to click and collect my new gucci. Unfortunately the moment I unwrapped it from the poorly made cloth bag to the plastic wrap all over it I instantly new it was a fake item. I then contacted a friend who had the same item and the difference was obvious she also expressed she had received a counterfeit item from them in the past. The authenticity card that was provided didn't even match the item! However I was fortunate enough to receive a refund as I wend straight back in the next day. Would never buy from them again!

Service
Value
Quality
ediths153
1 review
3 helpful votes
February 10th, 2022
Verified purchase

I bought a YSL puffer bag from their store at The Rocks. I had doubts about the bag so I had it authenticated online. It came back as counterfeit so I took it straight back to the store. I was gladly given a refund by store manager, no fuss (although the other store assistant couldn't believe it and looked hesitant). The same bags were taken off the shelf. Store Manager was apologetic and thankful "for being nice sbout it. There were other customers at the time and I just wanted to get my money back and not make a scene.

A friend of mine purchased a YSL camera bag and hers was authentic. Could be a hit or miss, but I would not risk it ever again.

So 0 star for counterfeit item, but 5 for prompt, no fuss refund! At the end, it was a waste of time and money on authentication.

gabrield85
Tom M. – Cosette Rep

Dear Edith,

Thank you for taking the time to leave a review.

We are sorry you had a bad experience purchasing from us. Customer service and satisfaction is our highest priority.

Please note that picture based authentication services are not a reliable method to determine the authenticity of an item.

If you wish to discuss the matter further or have any additional questions or concerns, kindly reach out to our customer service team directly and we will be more than happy to assist you.

Kindest,
The Cosette team

rebeccab1633
1 review
1 helpful vote
October 28th, 2021

Excellent in every respect. Fantastic product selection, very good photo information on the products. Extremely fast shipping, perfectly packaged. Many thanks to the team at Cosette. This is true excellence.

meghany6
1 review
17 helpful votes
April 23rd, 2021
Verified purchase

Delays. Lies. And a fake bag.
They made NO effort to keep me updated on the delay.
They made NO effort to resolve - selling me a fake bag.
Instead, I was requested to fork out more money to send it back. When they should have done this out good faith.
They told me their certification is real. Not true.
To add to the further insult, they advised me to go and pay for an authenticity elsewhere and ONLY THEN they will reimburse me. Wow!

How about you pay for it, from a place of my choosing?
And how about you WEAR the cost of shipping. I did my part, and that was pay you in full for a fake bag.
Thanks so much! Dealing with you was an absolute pleasure!
Don't buy from them, they are dishonest, unaccountable and have absolutely no customer service skills whatsoever. Disgraceful!

Tip for consumers:
Dont buy from them. If 1 is fake... they are all fake!

Service
Value
Shipping
Returns
Quality
gabrield85
Tom M. – Cosette Rep

Hi Meghan,

As much as we appreciate your feedback, our friendly customer service has already tried to resolve this issue with you. Our only aim is for you to be happy with your purchase. We have tried many times to authenticate your bag to show you it’s an authentic one. We won’t make you pay for the authentication as we want you to be satisfied and reassured. Please don’t hesitate to reach out to us again, it is unnecessary to post bullying reviews again and again when we’ve been nothing but extremely responsive to you from the beginning. We hope we can turn your shopping experience a little bit better...

Kindest,
The Cosette Team

laurenk414
1 review
10 helpful votes
December 11th, 2021

Thought I was buying authentic, and found all these reviews after mine was delivered. Spent hours checking my YSL bag against my other real one from the real YSL store and it was definitely fake. The background colour behind the gold Yves Saint Laurent writing on the tassel is pure black on the cosette one, where the real one is a lighter stained black. Also different shaped zipper and could tell the gold hardware was cheap not the same quality as my other YSL store bought bag. The tassel weight was very light too in comparison to the real one which was heavier. Don't be fooled these are just very good fakes! Such a shame so disappointed but most of all, Shame on this company that is charging "authentic" prices for counterfeit products!

elinaf6
1 review
4 helpful votes
May 7th, 2021

This is my 2nd time purchasing from cosette. Loved the experience with a prompt communication regarding a issues I had. Quick response solving all the matters. Not to mention very quick shipping also variety of collection that I could choose with satisfied price. Definitely going to shop again with cosette!

reneem536
1 review
0 helpful votes
December 31st, 2021
Verified purchase

I purchased a bag form Cosette that unfortunately same with a mark on it. The returns process was easy but they don't refund you the initial shipping cost or the cost to send it back, so ultimately you loose out on both shipping costs if you receive a defective bag. Their prices are great but I won't risk purchasing again.

elenar142
1 review
2 helpful votes
September 23rd, 2021

Have shopped here quite a bit in the last few months. Items are always well packed. Great selection with good prices especially during sale period. Returns process is also smooth and really quick in the rare occasion that I need to make a return.

allyb52
1 review
7 helpful votes
September 12th, 2021
Verified purchase

I bought a gucci bag. Knew the minute I opened it it was fake as fake could be. Like not even a good fake. Hard leather, bad stitching, loose threads and off zipper colour compared to rest of the hardware. Pretty damn easy to spot. I was amazed.

I did all my due diligence prior to purchasing. They say they get entrupty certs. But when I asked for my bags they could not provide it. They clearly don't care, they were not even concerned when I said the bag is clearly a fake. For good measure/ paypal I got a certificate of authentication from real Authentication which suprise suprise came back as fake! So yeh. Very fake!

Googled cosette and the bag type and found HEAPS of other people who bought the same one and found it to be fake. Cosette made them pay for like three different authentication sites before accepting the refund! So wild!

Beware guys! I write this review for all of you poor souls! Dont get your heart broken like me! Go to the real Gucci store! Or the real Prada store! You deserve it girl! What you definitely don't deserve is being overcharged for the fake bag by Cosette!

Tip for consumers:
These guys sell fakes! Dont shop here

Products used:
Gucci marmont bag

Service
Value
Shipping
Returns
Quality
gabrield85
Tom M. – Cosette Rep

Dear Ally,

Thank you for taking the time to leave a review.

We are sorry you had a bad experience purchasing from us. Customer service and satisfaction is our highest priority.

Please note that picture based authentication services are not a reliable method to determine the authenticity of an item.

We have refunded the purchase amount of your order to your original payment method as a gestion of good will - as our highest priority is your satisfaction.

If you wish to discuss the matter further or have any additional questions or concerns, kindly reach out to our customer service team directly and we will be more than happy to assist you.

Kindest,
The Cosette team

rochelleg89
1 review
0 helpful votes
March 24th, 2022

Have just found out my YSL bag is not authentic has anyone been able to get a refund? I've just contacted them and waiting on email

clareb75
1 review
11 helpful votes
June 15th, 2020

It's my first purchase from Cosette. Amazing discount + posted and received the next day by courier. My Celine bag is absolutely gorgeous. They referred me a 3rd-party Entrupy partner to get my certificate of authenticity done and it came back authentic in a few days after. Will definitely purchase again in the future.

tomr1001
1 review
1 helpful vote
February 23rd, 2022

I brought a bag from them and it turns out is counterfeit from the other authenticator. A real fake bag for sure.

Tip for consumers:
Fake bags. Please do not border.

janettm7
1 review
3 helpful votes
May 6th, 2021

I've been really happy with my last few Cosette orders! I placed a big order recently and even though the shipment was late, customer service was really proactive with keeping me updated on the status. Returns process is seamless and fast. Same-day delivery in Sydney area which is great!

synthiar5
1 review
3 helpful votes
May 6th, 2021

I ordered a Saint Laurent bag, I got it way earlier than expected, original, in a beautiful Cosette package. To be honest people's feedbacks made me feel suspicious, but I am totally happy with the purchase and service!

maryb3560
1 review
1 helpful vote
October 10th, 2021

I enjoy very much the shopping experience with Cosette. Thanks for making me feel valued as a customer and for the nice personal touch (note and fashion quote). It is always a nice and special surprise when I open my order. Please continue.

shayb55
1 review
2 helpful votes
February 7th, 2022

I received my YSL Toy Lou Lou from Cosette after receiving a credit for a previous Prada bag that broke after receiving my toy lou lou within half an hour my bag broke and i sent it for repairs they have now had my bag for over two months saying two weeks until they receive the part for the bag and then one week it is now over two months and i still have not had my bag repaired and still have no updates on what is happening with my bag and now they are ignoring my emails and calls i spent over $1700 for this bag i will never be purchasing from Cosette the customer service which has been helpful in the past is now shocking I've now had to contact NSW trading and ACCC so i can hopefully resolve this issue.

Tip for consumers:
do not purchase from cosette

Products used:
Handbag

Service
Value
Shipping
Returns
Quality
emmah450
1 review
0 helpful votes
October 9th, 2021

This website is awesome! High end merchandise and you won't believe the prices! I am never shopping on another website. Did I mention I receive my item in 96 hours! All I have to say is WOW!

solomonw20
1 review
3 helpful votes
May 11th, 2021

So far I've been very happy the service is excellent. Definitely recommends them/I really appreciate them/ Of course, I want to recommends them for everyone.

keithw746
1 review
1 helpful vote
October 7th, 2021

I purchased a bag from Cosette in June 2021 despite some negative feedback I read online as the colour of the bag was exclusive to their website. I later changed my mind because I found another bag that I preferred on their website, so I rang their customer service for product exchange. They explained to me that the order will have to be cancelled and then I can place a new order. This was done instantly and I got my money back in 2 days. I was really impressed by their swift response. The bag that I re-ordered came promptly and the packaging was fantastic. Their action defies the negative feedback that I read online before I decided to patronize them. Well done Cosette! Keep up the good work.

nicolab115
1 review
0 helpful votes
November 1st, 2021

It was good even tho the stuff I order was out of stock and I had to wait but customer service stay in touch with me till they were able to ship my order out to me thank you!

annej218
1 review
0 helpful votes
October 9th, 2021

I'm always initially hesitant about buying luxury goods at discounted rates (are they fake? Is it a scam?) but I did some research about Cosette and everything checked out. I ordered a Prada bag at a good discount and it arrived only a few days later and it was perfect and authentic. Will be shopping with Cosette again!

leonelw2
1 review
7 helpful votes
May 2nd, 2021

Ordered several times from Cosette and everything was fine, secure package, fast delivery, great packaging and an Entrupy certificate. Will definitely order again!

gillianc74
1 review
0 helpful votes
October 30th, 2021

This is my first experience with Cosette and could not be happier. I was notified every step of the way from the time I placed my order, to shipping, and delivery I definitely will buy with them again.

Q&A (3)

Answer:

It's a complete scam. I received a fake bag. Nothing can be verified, it's all smoke and mirrors, don't fall for it!

By Helen J.
See more answers (3)
Answer:

They reply, but they make you jump through a lot of hoops to get a refund. Don't touch this company with a ten foot pole

By Helen J.

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About the business

COSETTE is a trusted online platform for selling authentic luxury products. Modelled around the concept of making Luxury Accessible, you can easily shop for an exciting collection of NEW Luxury Designers Accessories, Bags or Sunglasses at discounted prices. Our flagship boutique based in The Rocks is accredited as an off-airport Duty-Free Store (DFS) by the Australian Border.

Company Representative

gabrield85
Tom M.
Customer Service
Usually responds not within the first month

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3.7
38 reviews
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