• Bookmark

    CoutureCandy

Overview

CoutureCandy has a consumer rating of 4.52 stars from 5,802 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with CoutureCandy most frequently mention customer service, great selection and beautiful dresses.CoutureCandy ranks 2nd among Wedding Dresses sites.

  • Service
    244
  • Value
    217
  • Shipping
    219
  • Quality
    598

This company does not typically respond to reviews

Positive reviews (last 12 months): 85.8%
Positive
2,198
Neutral
110
Negative
253
View ratings trends
37
See all photos

What reviewers want you to know

Positive highlights

  • Thru this website I was able to attend the party elegantly, because the size chart helps me to get the right fit.
  • Good customer service and lots of variety to choose from

Critical highlights

  • I did not want store credit for such an expensive dress.
How would you rate CoutureCandy?
Top Positive Review

“Excellent site”

Nancy L.
8/16/20

Excellent site. Everything is well thought out; select outfit by function, color, designer, sales, new items. And what a selection; for all ages. Easy to see if you're interested in an outfit; you swipe the picture to see different colors, back, side and front views w/o taking time to open up that particular window.

See positive reviews
Top Critical Review

“Very disappointed!”

audra l.
8/17/20

Very disappointed! It took me a very long time to select the dress which I would wear to my daughters wedding. I had made my selection/purchase through your website as directed. Only after days of anticipation of its arrival, you state the dress/size is not available. Extreme disappointment since your advertising/website clearly states that the dress/size is available and no resolution but, I am out of luck from Customer Service.

See critical reviews

Reviews (5,802)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (298) store credit (112) return policy (82) credit card (23) size chart (22)
sophiaj59
1 review
11 helpful votes
February 3rd, 2020
Verified purchase

With prom season just around the corner, my daughter has been frantically looking for the perfect dress. Luckily, I remembered that a friend of mine suggested this website. From placing the order to receiving the actual dress, I'm glad everything went great! Customer service rep was also nice enough to answer all my questions and guide me through the process.

christyp121
1 review
2 helpful votes
August 17th, 2021
Verified purchase

I have ordered a couple gowns from Couture Candy! Each have been more Beautiful then the Next! Had to make a return also and as long as you follow the policy it will be a smooth process. Shipping is very Fast! Customer Service was very Helpful very happy with all of my purchases and will refer to friends & family!

Tip for consumers:
Great Selection of Authentic Gowns & Fast Shipping

Products used:
Gown

Service
Value
Shipping
Returns
Quality
barbarah1690
1 review
2 helpful votes
June 22nd, 2021
Verified purchase

It's such a gamble when ordering clothing on line especially when paying a high price. You wonder n worry until the item(s) arrive if it's going to come and is it going to be what you expected. Well all I can say is the outfit I ordered is much better than what I thought it would be and it came packaged so nicely that there's hardly any wrinkles in it at all.
I ordered up a size, the top fits perfect but the pants are big. They should be pretty easy to alter.

Service
Value
Shipping
Quality
nicolen194
1 review
2 helpful votes
February 19th, 2020
Verified purchase

I'm very satisfied with the purchase that I made with Couture Candy! The dress is amazingly wonderful... I got it in time for the wedding of my niece. I have a great time from placing the order, shipping confirmation and delivery. I also asked about expedite delivery, Couture Candy also provides that service. The whole experience was fantastic. I will order again. I encourage everyone to order a dress from this site. I'm sure you will have the same experience.

nancyl912
1 review
0 helpful votes
August 16th, 2020
Verified site experience

Excellent site. Everything is well thought out; select outfit by function, color, designer, sales, new items. And what a selection; for all ages. Easy to see if you're interested in an outfit; you swipe the picture to see different colors, back, side and front views w/o taking time to open up that particular window.

ruebena31
1 review
0 helpful votes
April 10th, 2021
Verified site experience

Easy to use site, wife loves all your dresses. Wish I had all the money in the world to get her 1 of each, she'd be really happy! Thanks so much! Your prices are excellent, I couldn't stand going to the retail store and paying double the price. Last year, I found your site, ordered her a dress than and another today. Cheers to the Couture Candy online store. You guys & gals are the best!

angelicav57
1 review
0 helpful votes
July 12th, 2021
Verified site experience

Too easy to be true! I was able to find my daughters dress that she absolutely fell in love with and order her size too! All at the tips of my fingers! I will definitely let you all know how everything goes when we receive the dress. Supposed to be here within 2 weeks and everyone else has been saying minimum of 3 months.

coreyg131
1 review
0 helpful votes
April 1st, 2021

I really enjoyed it! I absolutely adore all of your dresses! I've been scouring the internet for weeks searching for the perfect dress for my upcoming birthday dinner date with my husband. I hadn't found anything that wowed me until I visited your site. From there my only trouble was deciding which dresses to buy! Thank you so much for making my shopping experience so pleasant!

Service
Value
Shipping
Returns
Quality
michellew1521
1 review
1 helpful vote
August 16th, 2021
Verified site experience

Package arrived super fast, and neatly packed. True to size, but will still need slight alternations (as most gowns do) to get that "perfect" fit. Very pleased so far with purchase.

lisas2814
1 review
0 helpful votes
May 20th, 2021
Verified site experience

I enjoyed every moment! It was so exciting to shop for the perfect as the mother of the bride in my daughters wedding in September. Yay! You have so many gorgeous gowns and dresses to choose from, I wanted to purchase more than one! It took me a few days, but I finally found it! I'm praying it's the one!

elliep46
1 review
11 helpful votes
May 15th, 2021

Placed my order April 5th for a wedding I' going in 2 weeks. Just called was on hold for 18 min to be told that they didn't have size 4 in hay they sold me instead can sent me size 6! Ha! Told them they sold me size 4 they charged my Cc and they didn't even bother to notify me about this so I could look for another dress!? I requested a refund let's see how long will take for them to do that! Awful first time experience and won't come back to thus site again!

sabrinaf53
1 review
17 helpful votes
June 19th, 2020
Verified site experience

Beautiful dresses and quality. The prices are unbelievable even in US currency. I received my shipment to Canada in less than two weeks. Highly recommend this store to Canadians customers.

sheilab463
1 review
0 helpful votes
June 7th, 2021
Verified site experience

Great selection to choose from. Now let's see how quick delivery goes and the quality of the two dresses. Hoping you're good with returns in case they don't fit.

laurat1172
1 review
0 helpful votes
December 16th, 2021
Verified site experience
• Updated review

Amazing deals. Great selection. Efficient and trusted shopping experience every time. Thank you for also including each size chart with every dress right on site.

Easy to navigate and wonderful options
November 9th, 2021
Verified site experience
• Previous review

Easy to navigate and wonderful options. Available interactive support is reassuring. Pleasant purchasing site.

wandan32
2 reviews
3 helpful votes
August 17th, 2020
Verified site experience

Beautiful dress, just gorgeous, however I had to have it cut off and hemmed and the shoulders had to be altered, but other than that is was lovely.

jacquelyns7
2 reviews
0 helpful votes
August 13th, 2021
Verified site experience

Hanna was wonderful. Patient and very helpful. A perfect example of excellent customer service. Did I mention she has exquisite taste?
Thank-you Hanna!

kimd480
1 review
0 helpful votes
August 3rd, 2020
Verified site experience

The specialist that assisted me over the phone was knowledgeable and made my shopping experience a positive one. I can't wait to surprise my daughter with this dress! Thank you!

evelynl114
1 review
0 helpful votes
October 28th, 2020
Verified site experience

First time ever at this site and I can assure you that it will not be my last. Thank you for a wonderful experience!

suzyk27
1 review
12 helpful votes
April 14th, 2021
Verified purchase

I ordered a dress from here and once I received it, the quality was very poor. It felt cheap and there were strings hanging from it. But besides that, keep in mind that there are no refunds! Their customer service is very bad and difficult to work around. I sent my messages at 10am when their chat service begins and now it is 12:37 and I have not received a reply. Definitely will not be shopping here again. I got the Elizabeth K GL2609 Plunging V Neck Pleated Bodice A-Line Gown.

Tip for consumers:
Please remember that you will NOT receive a refund and only store credit

Service
Value
Shipping
Returns
Quality
jennifers2901
1 review
2 helpful votes
June 21st, 2021
Verified site experience

First time shopping nervous about the no returns policy and potential error or damages. Also incentive discount was emailed to me after I purchased so I could not take advantage. I don't buy non refundable ball gowns often.

dannyg304
1 review
0 helpful votes
March 6th, 2022
Verified site experience

Was hoping for a first time shopping discount. If I can get one let me know. You can credit back to my card please.

joanner226
1 review
0 helpful votes
April 6th, 2021
Verified purchase

I was on the site and purchasing my dress when an agent called me and offered a discount if I ordered from her on the phone. I was a little worried at first until I was able to confirm she was who she said she was. Then I got excited that the business was that attentive in assuring I had what I needed. I received the dress and it is wonderful! I can not wait to wear it on my daughters wedding day!
Thank you

Reason I chose this business:

I was looking for a Christina Wu dress and then ended up on your web site. I loved the styles and found the one I wanted.

Reason I chose this product:

I was looking for a specific look and you had it.

Quality
pilarruizdealdax
2 reviews
1 helpful vote
May 6th, 2021
Verified purchase

CoutureCandy has a lot of dresses so one is bound to find the one. I bought one with a reduced price and it arrived beautifully; well packed in a big box and like if nobody had ever tried it on. The dress is quite lovely. The only thing that I would say is that I do not quite understand why under MOB there are so many sleeveless and off the shoulder dresses considering that we are not all that young anymore... Other than that, good experience.

Reason I chose this business:

Great selection

Reason I chose this product:

Because it seemed I had guaranteed its quality.

Quality
jennij20
1 review
0 helpful votes
September 13th, 2021
Verified site experience

Great customer service! People are so nice! Answered all my questions, called me back, replied to my emails! I will order again!

audral18
1 review
5 helpful votes
August 17th, 2020
Verified site experience

Very disappointed! It took me a very long time to select the dress which I would wear to my daughters wedding. I had made my selection/purchase through your website as directed. Only after days of anticipation of its arrival, you state the dress/size is not available. Extreme disappointment since your advertising/website clearly states that the dress/size is available and no resolution but, I am out of luck from Customer Service.

* CoutureCandy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Q&A (35)

Answer:

They will only offer you store credit minus multitude of the penalties regardless of the reason for the return, oh and you will have to pay back the "free" shipping. DO NOT BUY from this company!

By Maria E.
See more answers (8)
Answer:

Hello Keelia, may I know your phone number please?

By France H., Director of Operations
See more answers (3)
Answer:

Hi Irina! Thank you so much for showing your interest to CoutureCandy! To better assist you with your inquiry, kindly reach our Sales Team at 855-700-4239.

By France H., Director of Operations
See more answers (3)
Answer:

Absolutely they are authentic, my gown came directly from Daymor the designer.

By Angela B.
See more answers (2)
Answer:

Hi Keelia, have you contacted one of our representatives? Thanks

By France H., Director of Operations
See more answers (2)
Answer:

In US it should not be those types of company because they are doing fraud in there

By Lilit A.
See more answers (3)
Answer:

Hi Samantha, Thanks for your interest in Couture Candy. For Canada shipping, the processing time will take 2 to 4 business days, while shipping excluding the processing may take up to 10 to 15 business days. It also has a shipping fee of $24.95. Should you have any other questions, free to call the Sales Department at 855-700-4239 option 2. Kind regards, sales@couturecandy.com

By France H., Director of Operations
See more answers (2)
Question:

Status of order

Answer:

Hi Julie! Thank you so much for contacting CoutureCandy! To better assist you with your inquiry, kindly reach us at 855-700-4239.

By France H., Director of Operations
See more answers (2)
Answer:

Hi Lina! We appreciate your interest in one of our dresses. To better assist you with your sizing inquiry, kindly reach our Sales Team at 855-700-4239. We'll be more than happy to help you out find the perfect size.

By France H., Director of Operations
See more answers (2)

Can’t see your question? Ask to get answers from the CoutureCandy staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Products (1,429)

Mac Duggal - 62989M Sheer Sweetheart Floral Embroidered A-Line Gown
Mac Duggal - 62989M Sheer Sweetheart Floral Embroidered A-Line Gown
12 reviews

Not so good. It's an average dress

Mac Duggal - 4566R Bateau Multi-Color Long Dress
Mac Duggal - 4566R Bateau Multi-Color Long Dress
11 reviews

Star studded dress Colorful love it

Feriani Couture - 26145 Dazzling Long Sleeve Evening Gown
Feriani Couture - 26145 Dazzling Long Sleeve Evening Gown
8 reviews

Everyone at the party could not take their eyes off me in the long sleeve evening gown

Cameron Blake by Mon Cheri - 116659 Long Evening Gown with Beaded Neckline
Cameron Blake by Mon Cheri - 116659 Long Evening Gown with Beaded...
8 reviews

The long evening gown with the beaded neckline is something very amazing. I flaunted this dress in the evening get-together.

Jovani - 67347 Beaded Plunging Sweetheart Evening Gown
Jovani - 67347 Beaded Plunging Sweetheart Evening Gown
8 reviews

I will give sweetheart neck evening gown an average rating because of the design.

Terani Couture - 1912C9643 Feather-Fringe Sleeve Plunging Sheath Dress
Terani Couture - 1912C9643 Feather-Fringe Sleeve Plunging Sheath Dress
8 reviews

Felt like a swan wearing these feather fringe sleeves. Love the elegance of the entire look.

Cinderella Divine - KV1035 Off Shoulder Beaded Lace Tulle Mermaid Gown
Cinderella Divine - KV1035 Off Shoulder Beaded Lace Tulle Mermaid Gown
8 reviews

Thanks for making my prom party more memorable. Everybody was praising the beaded lace design on this mermaid.

Montage by Mon Cheri - 118961 Strapless Lace Sheath Gown
Montage by Mon Cheri - 118961 Strapless Lace Sheath Gown
7 reviews

It is a beautiful formal dress to wear for a special occasion. I got it for a party, and I loved it!

May Queen - RQ7554 Cap Sleeve Floral Embellished A-line Evening Gown
May Queen - RQ7554 Cap Sleeve Floral Embellished A-line Evening Gown
7 reviews

Been feeling the need to deck up in floral and totally loving the Flora (Romans Goddess of Flowers

Alyce Paris - 27298 Long Sleeve Cowl Neck Tiered Sheath Gown
Alyce Paris - 27298 Long Sleeve Cowl Neck Tiered Sheath Gown
7 reviews

I really adore this dress. I love its design, colors and it fits very well.

May Queen - RQ7686 Embellished Bateau Sheath Evening Dress
May Queen - RQ7686 Embellished Bateau Sheath Evening Dress
7 reviews

ItâšÃôs a nice dress to wear, but itâšÃôs not something that I would call unique. However, I bought it and like some things about it like the style and comfort.

Mac Duggal - 66334H Sequin Deep V-neck Ballgown
Mac Duggal - 66334H Sequin Deep V-neck Ballgown
6 reviews

I like this stunning dress. It carries a beautiful design, especially the beaded waistband.

La Femme - 21619 Stretch Satin Cocktail Dress
La Femme - 21619 Stretch Satin Cocktail Dress
6 reviews

I was looking for a cocktail dress for my office party. ItâšÃôs champagne colour and highlighted waistbands are so lovely!

Cameron Blake by Mon Cheri - 112649 Dress
Cameron Blake by Mon Cheri - 112649 Dress
6 reviews

Mon cheri rocks. I've always been a fan of this amazing brand due to the quality products they provide

Jovani - JVN66971 Lace Deep V-neck Trumpet Dress With Train
Jovani - JVN66971 Lace Deep V-neck Trumpet Dress With Train
6 reviews

The trumpet dress with a train is totally adorable

Jovani - 62744 Illusion Paneled Off Shoulder Fringed Gown
Jovani - 62744 Illusion Paneled Off Shoulder Fringed Gown
6 reviews

I looked so pretty in this illusion panelled off shoulder gown. Totally as per the price.

Mac Duggal Flash - 66835L Bedazzled Halter Trumpet Dress With Train
Mac Duggal Flash - 66835L Bedazzled Halter Trumpet Dress With Train
6 reviews

The trumpet dress really deserves the popularity it already has... I am lucky enough to get it in sale...

Mac Duggal Couture - 4715D Crystal Beaded Jewel Neck Sheath Dress
Mac Duggal Couture - 4715D Crystal Beaded Jewel Neck Sheath Dress
6 reviews

Just tried it and fallen in love with its crystal beading. I am feeling like a queen. Can't wait to wear it at tomorrow's party.

Mac Duggal Couture - 20125D Floral Embroidered Dress With Overskirt
Mac Duggal Couture - 20125D Floral Embroidered Dress With Overskirt
6 reviews

This long dress is stunningly beautiful in many ways. From its appearance to design and comfort, I love everything about this outfit with floral embroidery.

May Queen - RQ7678 Beaded Appliques Long Sleeves Dress
May Queen - RQ7678 Beaded Appliques Long Sleeves Dress
6 reviews

This dress is a guarantee piece to grab the attention of guests in a party. I wore it for a party, and everyone loved it.

See more products

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.

Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as well as brides of 2020. We have beautiful bridal gowns by different designers like Tarik Ediz, Mary’s Bridal, Elizabeth K, etc. You can also check out the exquisite collection of mother of the bride dresses, affordable bridesmaid outfits, and other wedding guest dresses for this auspicious day.

Business History

Founded in 2005, CoutureCandy.com is celebrating its 15th year as a top fashion destination! For over a decade, Couture Candy has offered our fashion ­savvy and value ­conscious customers the most sought­ after styles from top designers, at competitive prices! At Couture Candy, we believe that “value” is a combination of the latest trends, the most popular brands, and high ­end apparel & accessories at the best possible price. We deliver that value to our customers by offering the most coveted, in­-season designer styles with impossibly quick markdowns, seasonal promotions, and impossibly fast price matching technology!

Company Representative

franceh1
France H.
Director of Operations
Typically does not respond to reviews

How do I know I can trust these reviews about CoutureCandy?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.5
5,877 reviews
Have a question about CoutureCandy?

Related articles and tips

6 Prom Dress Disasters

Prom season is here, and you deserve to look and feel amazing for your big party! Whether you are attending prom for the first... read more