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    Crutchfield

2020 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4.8 / 5
ResellerRatings
4.7 / 5
Corporate Values

Overview

Crutchfield has a consumer rating of 4.75 stars from 1,587 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Crutchfield most frequently mention customer service, car stereo and wiring harness.Crutchfield ranks 11th among Electronics sites.

  • Service
    139
  • Value
    151
  • Shipping
    150
  • Returns
    63
  • Quality
    149
Positive reviews (last 12 months): 88.4%
Positive
38
Neutral
0
Negative
5
View ratings trends
157
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What reviewers want you to know

Positive highlights

  • She put me on a brief hold while she consulted with the tech support and repair department.
  • The in house wiring harness connector was well worth the cost and installation was flawless.
  • 2020 Customer Choice Winner

Critical highlights

  • This is all Marlon Cerritos terrible customer service.
How would you rate Crutchfield?
Top Positive Review

“Excellent place to shop”

Norman S.
4/12/20

Great help from Tim when I asked if the headphone amplifier would work on my older flat screen Samsung. He checked and said it would. The amp arrived all the way to me in Hawaii, with no added shipping charge added. Plugged it into the audio output and it worked perfectly. No hum, volume knob feels very solid as does the whole amp even though it is made in China. It's nice to find a vendor who actually knows the product they are selling.

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Top Critical Review

“2 days or less - false - trick f ing”

Jamie T.
1/31/20

I ordered Bluetooth headphones for a trip I was going on and the site showed 2 days or less so I decided to try crunch field for the first time ( I normally shop at Amazon or Best Buy) When they didn't show up within the 2 days I sent them an email and was told it's an estimated time of arrival. Maybe you should have most products arrive with in 2 day not 2 days or less - No one likes trick f-ing gimmicks. First and last order JT - Findlay Ohio

See critical reviews

Reviews (1,587)

Rating

Timeframe

Other

Reviews that mention popular keywords

tech support (43) wiring harness (61) car stereo (62) head unit (44) customer service (187)
normans146
1 review
14 helpful votes
April 12th, 2020

Great help from Tim when I asked if the headphone amplifier would work on my older flat screen Samsung. He checked and said it would. The amp arrived all the way to me in Hawaii, with no added shipping charge added. Plugged it into the audio output and it worked perfectly. No hum, volume knob feels very solid as does the whole amp even though it is made in China. It's nice to find a vendor who actually knows the product they are selling.

jamiet193
1 review
1 helpful vote
January 31st, 2020

I ordered Bluetooth headphones for a trip I was going on and the site showed 2 days or less so I decided to try crunch field for the first time ( I normally shop at Amazon or Best Buy) When they didn't show up within the 2 days I sent them an email and was told it's an estimated time of arrival. Maybe you should have most products arrive with in 2 day not 2 days or less - No one likes trick f-ing gimmicks. First and last order

JT - Findlay Ohio

ryanb520
1 review
12 helpful votes
February 28th, 2020

I own a towing business, so I spend normally 12-18 hrs a day in my truck. I'm also a huge "music nerd", so I'm not a fan of the radio. I purchased a media receiver head unit with Apple CarPlay & it's the best "tool" I've purchased to date. Prices were great, shipping was fast & easy, what more could you ask for? I already have 3 or 4 friends in the process of ordering the same setup I bought. I would & have recommended buying from Crutchfield for all your stereo needs!

johnp3050
1 review
5 helpful votes
September 2nd, 2020

Crutchfield has the best customer service. I had ordered the ready harness service and my 5 item purchase still shipped out the same day I ordered it! They made the whole process so easy... From helping me figure out what would work best for my setup to buying everything I need for a smooth installation to fast and free shipping. This is the only company I will order from. I had an awesome experience! Thank you.

craigo61
1 review
1 helpful vote
March 13th, 2021

Bought a Kenwood stereo for the Envoy from them and was a great deal with all the components to do a proper install. All recommended on their website. Along with all the instruction and diagrams needed for a perfect outcome. I won't buy from anyone else when it comes to car audio. Lifetime tech support made this all a no brainer. Not the cheapest in initial cost, but the value added service beyond the purchase made this a great deal.

Service
Value
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Quality
davet547
1 review
11 helpful votes
May 25th, 2020

I had never used Crutchfield before, but I needed a new Subwoofer for my Home Theater and have been seeing their ads for a while. Looked on their site, great selection, great prices and super easy user interface to order and pay. They shipped it FOR FREE...( amazing) and it got here in 2 days. Got instant confirmation after ordering, update when it shipped and it arrived in great shape. Sooooo Easy. Going to replace my receiver soon Nd I'll go back to them for sure.

rodneyc152
1 review
1 helpful vote
November 29th, 2020

This is a perfect solution if you want to add Bluetooth capability but don't want to go the less than perfect FM modulation route. Works perfectly and was not all that difficult to install. I mounted in on the top of a storage shelf below the a/c controls with 2 sided tape. I now not only have Bluetooth but a USB port to charge my phone. The blue indicator light was too bright for me at night so I fashioned a cover for it using a small red cap and a dab of silicon. Couldn't be happier!

adams1210
1 review
1 helpful vote
March 8th, 2021

I purchased a set of component speakers with the assurance that crutchfield has done extensive research they would fit my application and if I had any trouble their experts would be able to help. Baloney. My car is five years old, expert only had experience with a car that was a generation older. Still don't know how to utilize crossovers so I can't install tweeters that came with kit. Could have saved money on coaxials, but now I'm left holding the bag.

Tip for consumers:
"Expert" is marketing fluff. "Detailed Instructions" are pitiful and virtually non-existant when it comes to explaining the wiring. If you want to spend your money and time being upset and angry, by all means use crutchfield.

Products used:
1/3rd of Kicker 46CSS674 set.

Service
Value
Shipping
Quality
roberts3052
2 reviews
16 helpful votes
April 13th, 2020

My wife and I wanted to add a subwoofer to the computer sound system in our study. And our available space was very limited. After much research we decided on the Cambridge Audio Minx X301. Now that it is set-up with our Audioengine A5+ speakers we can enjoy a truly amazing listening experience. Adding this very tight and powerful subwoofer enhances these already great speakers. The Crutchfield technical staff, fair pricing and prompt delivery bring me back again and again.

jaimed111
1 review
1 helpful vote
May 16th, 2021

Two heavy boxes were carefully delivered that contained a tower speaker each. The speakers were inside the manufacturer's cardboard box that protected exquisitely the content. These containers were placed in a larger cardboard box with plastic straps to hold the box closed.

This was a risk buy because of the economical price of the speaker set; I was very pleasantly surprised that they perform above my expectations. Thank you Crutchfield, you guys did it again.

Tip for consumers:
Easy to use.

Products used:
Stereo Speaker towers

Service
Value
Shipping
Quality
sherylw87
1 review
2 helpful votes
August 31st, 2020

I was Very, Very Disappointed when I made my order I was told that the radio was compatible with my truck plus it state on the side of the box that it had steering wheel control. I paid this person to install the system but the steering wheel control didn't work had to pay him another fee to take the radio back out and reinstall my old one I still don't have a radio now I gotta send it back but I can't order another one cause the one they assured me would work in my truck is almost $100.00 out of my budget

bobr517
1 review
2 helpful votes
September 24th, 2020

The selection is second to none from reasonably price to high end. They emailed me a installation guide for my specific vehicle, very helpful. The most impressive thing the did was send, at no charge the exact mounting/wiring kit for my truck this made installation a breeze! To top is off they have technical service available if you need it. If your going to go that far for your customers it will be the ONLY place for my future needs.

hw106
1 review
1 helpful vote
July 23rd, 2020

This kit adds Bluetooth to your existing non Bluetooth car radio. You'll be able to play music and use your phone thru your car radio.

There's no wires to cut or splice. You simply plug the wiring harness into existing jack & harness.

Tip: If you're a diy'er - go to YouTube and view video on 'how to remove radio' on your particular year and model vehicle. There's also videos on 'How to install USA SPEC'.

This kit works seamlessly with steering wheel controls. You'll feel like you made a huge factory upgrade!

claytonp51
1 review
2 helpful votes
June 21st, 2021
Verified purchase

Always happy with education provided, product selection, and pricing. They've been most helpful in choosing what will work best for my vehicles. I've purchased approximately 2 full vehicle systems, a few odds and ends of bluetooth items, etc. Usually receive free shipping, and items arrive quickly.

richardc2504
1 review
1 helpful vote
May 14th, 2021
Verified purchase

I wanted a new radio for my work van that is Bluetooth capable since hands-free telephone is now required in Virginia. I found several that I liked in the outlet store. This is for my work van so I did not want to break the bank on this radio. I called and spoke with "Ray" and he was very knowledgeable and helped me narrow down my choice. I got a really great Kenwood radio at a terrific price.

patrickd503
1 review
1 helpful vote
April 14th, 2021
Verified purchase

I recently purchased new headphones from Crutchfield, and it was a great experience. The website is very easy to use, the pictures on the product page were great and allowed me to see the product, and the video review helped me finalize my decision. Ordering the headphones was also very easy to do, and the free shipping was nice! My order came on time (actually it was early I think) and the packaging ensured a safe trip for the product. I'll definitely purchase from Crutchfield again.

Products used:
Headphones

Service
Value
Shipping
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clintk29
1 review
1 helpful vote
September 17th, 2020

Great products that don't break the bank. Excellent upgrade from old factory speakers. Easy installation with speaker harnesses.

wtfw1
1 review
0 helpful votes
June 17th, 2021

Tip for consumers:
Mad I wasted my time with this half-scam "review" $hit. You want to make a customer out of me? Add some give to your takeVery happy I chose to order my item through Crutchfield. I already knew the product would be a premium one and the CSR who took my order via phone matched the item's quality- a pleasurable and entirely effective exchange- but the kicker?
Item arrived blazingly fast.\m/e likey.

Tip for consumers:
Mad I wasted my time with this half-scam $#*!. You want to make a customer out of me? Add some give to your take.

Products used:
F your dumbass name capture BS

jeffm736
1 review
12 helpful votes
March 31st, 2020

Got speakers in two days as promised. They are fantastic!

Great experience adding Dolby atmos right and left speakers to my 7.1 system. Crisp, clear and definitely add an extra overhead sound field.

Tip - If using auto calibration on your receiver, recommend manually increasing front right and left speaker height levels 2-3 dB AFTER auto calibration (Audyssey, MCAC, YPAO).

Note: picture shows Klipsch rp-500sa on TOP of my existing floor standing speaker

Products used:
Klipsch RP-500sa

Service
Value
Shipping
Quality
douglasm450
1 review
0 helpful votes
July 22nd, 2020

Hands free law in Indiana and cell phone use created a need for Bluetooth capability so I chose Crutchfield once again. I was determined to do a professional installation and found all the materials easy to work with. I managed without any provided help so I can't comment on their support staff. I'm still mastering all the features the radio has to offer might get my tech savvy son to lend a hand.

timd597
1 review
2 helpful votes
August 19th, 2020

I'll say this, if you want a cheap product above all else, Crutchfield isn't for you. They don't sell low end, and you can probably get comparable products for cheaper elsewhere. However, their customer experience is great weather you're dealing with sales, technical support, or returns. If I'm in the market for something they sell, it's well worth the potential to be spending a bit more for the peace of mind that it's actually quality and I won't need to fight with support if I need it.

warrenw115
1 review
2 helpful votes
January 24th, 2021
Verified purchase

Have used this site for years now great customer service that is always willing and eager to help answer any questions I have. You can tell them what you're trying to accomplish with your sound system and ask for suggestions. All staff seem to be very knowledgeable of the products all of which are high quality name brands. Ive ordered multiple sets of speakers and stereos for cars site shows everything I'll need for install and they send me free picture instructions. Ive always been extremely happy with my purchases and the service. I always refer friends to their site. Prices are very competitive and shipping is fast.

Tip for consumers:
If you’re unfamiliar with audio products their site offers very good in depth buyers guides to help you find what you want. Also is you start a chat with customer service tell them exactly what you want(example car stereo and speakers) you can tell them what kind of music you prefer and if you want budget minded products and they can help you pick out the right products and even inform you of current sales don’t be afraid to ask they’re always happy to help and never pushy.

Products used:
Ive purchased stereos for 2 vehicles, full sets of speakers for 3 vehicles and a home stereo. I also got all recommended install gear from crutchfield which is either free or deeply discounted with your purchase.

Service
Value
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Quality
andreww793
1 review
11 helpful votes
June 7th, 2020

The shear volume of information available about the products they sell is alone an invaluable resource when researching mobile A/V products. I was able to compare the head units I was interested in, make an informed decision, and then have the unit shipped to me quickly and with all the parts necessary to install it. They also have the terrific instruction sheets tailored to your vehicle. Good prices, good service. Always check Crutchfield first.

markp1443
1 review
1 helpful vote
January 25th, 2021
Verified purchase

I have been purchasing from Crutchfield for 24 years. Aside from having an excellent selection of quality products, their technical resources and support continually exceed expectations. Having experienced and helpful people available to answer questions and provide advice are key to why they have earned my business. I highly recommend Crutchfield.

Tip for consumers:
Do not hesitate to call/chat with their technical support if you have any questions about what to purchase or how to use what you have purchased.

Products used:
2 pairs of speakers

Service
Value
Shipping
Returns
Quality
anthonyp872
2 reviews
0 helpful votes
February 24th, 2021

Gotta love alpine. I've had alpine for about 6 years and I've always loved their subwoofers. One day my type r stopped working. After some youtube looks up it was one of the coils. Lasted me about 7 years and 3 different cars. So bought these new upgraded ones im taking and love them so much. For right now i have an kicker zx 1000. 1 amp and it bangs. But thinking of a bigger kicker amp. Just don't know which one. Definitely worth the money.

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Q&A (5)

Answer:

I've bought outlet item for many years now and never had an issue or even needed to return. I'm pretty sure you can return if not happy with it. It says it under the price after you click on that item I believe

By Curtis P.
See more answers (6)

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About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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4.8
1,584 reviews
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