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    David's Bridal

2018 CUSTOMER CHOICE AWARD

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Trustpilot
3.5 / 5
Corporate Values

Overview

David's Bridal has a consumer rating of 3.94 stars from 241 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with David's Bridal most frequently mention wedding dress.David's Bridal ranks 26th among Wedding Dresses sites.

  • Value
    20
  • Quality
    17
Positive reviews (last 12 months): 37.5%
Positive
9
Neutral
0
Negative
15
View ratings trends
7
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What reviewers want you to know

Positive highlights

Critical highlights

  • I contacted customer service, and had the worst experience.
How would you rate David's Bridal?
Top Positive Review

“GREAT SERVICE”

Joan D.
2/13/22

I was at David's Bridal in Danvers, MA today. I had a lovely woman work with me to find a dress for my son's wedding in September. Her name was Sandra. She was was so helpful and honest. I could not have asked for a better person to get me through all the variety of dresses and picked what would be more fitting for me. I said I wanted something youthful but tasteful and she presented just that. We found "the" dress. It turned out to be a perfect day. I will be back for my alterations as soon as I get my shoes. Please give this lady a BIG THANK YOU! I did.

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Top Critical Review

“Wrong size never ready”

Dawn S.
8/12/21

The consultant ordered the wrong size. We tried after fitting to get them to order correct size. They wouldn't do it. Spent over 3000. 00 in this store. What a rip off. They wouldn't correct the problem to keep the customer happy. Never pay in full don't even put a 1.00 down until you have the finished product. We went to pick up final still not right and still doesn't have skirt sewn up. Disgusted and would never want anyone to use David's ripoff bridal.

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Reviews (241)

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Reviews that mention popular keywords

customer service (21)
dawns1062
1 review
2 helpful votes
August 12th, 2021

The consultant ordered the wrong size. We tried after fitting to get them to order correct size. They wouldn't do it. Spent over 3000. 00 in this store. What a rip off. They wouldn't correct the problem to keep the customer happy. Never pay in full don't even put a 1.00 down until you have the finished product. We went to pick up final still not right and still doesn't have skirt sewn up. Disgusted and would never want anyone to use David's ripoff bridal.

joand414
1 review
0 helpful votes
February 13th, 2022
Verified purchase

I was at David's Bridal in Danvers, MA today. I had a lovely woman work with me to find a dress for my son's wedding in September. Her name was Sandra. She was was so helpful and honest. I could not have asked for a better person to get me through all the variety of dresses and picked what would be more fitting for me. I said I wanted something youthful but tasteful and she presented just that. We found "the" dress. It turned out to be a perfect day. I will be back for my alterations as soon as I get my shoes. Please give this lady a BIG THANK YOU! I did.

Tip for consumers:
I reviewed all the dresses on line before I made my appointment. This was helpful when I went in to try them on. Again they have very friendly people ready to help you.

Products used:
A formal dress

Service
Value
Quality
julieh1024
1 review
1 helpful vote
August 10th, 2020

Today I went into David's Bridal on Abercorn St in Savannah Ga. To pick up my dress for my daughter's wedding. The older Asian lady at the front desk asked for my name. She spelled Horton (out loud): W-H-O-R...
I said ‘STOP!' And gave her the correct spelling. I've had this last name almost 24 years and have NEVER had anyone spell it like whore. Never. In this establishment, for this occasion, this is the very last experience I should have had. I am furious, as we have our daughter and all of her brides maids buying from here! I am mortified, embarrassed. Thank you the lovely experience...

dianneg172
1 review
0 helpful votes
February 21st, 2022

Ruined my daughter's wedding dress! Do not shop or have alterations done here. I'm glad I insisted she try on before we kept the store. There was no accountability for the unacceptable alterations. Both of the alterations people smarted off to us while my daughter stood there and sobbed. I will never set foot in a David's Bridal again.

jamieo101
1 review
0 helpful votes
July 30th, 2021

Special ordered a dress and this is what they sent. A nasty, looks to be blood stained dress straight from the warehouse on a clearly marked "damaged" hanger. New dress is SUPPOSED to be here less than two weeks before my sisters wedding. David's bridal definitely lost me as a customer.

barbarae352
1 review
0 helpful votes
September 22nd, 2020

Today was my third fitting at David's Bridal in Scottsdale, AZ. Ny seamstress, Diana, has made altering my dress such a wonderful experience. She has been patient, professional, encouraging, and the most supportive person I've dealt with in this particular store. She has turned my beautiful wedding dress into my PERFECT wedding dress. I cannot thank her enough for what she has done - and her kindness will be with me as I walk down the aisle. Thank you, Diana.

karenh2632
1 review
0 helpful votes
June 30th, 2021

Please be aware that their return policy is 7 days. When asked who I could complain to about this policy, the woman did not want to give me their information. She said that they do not care if people are unhappy with their policies. It was disappointing that they do not have a better return policy. It was also disappointing that the company is not trying to hold on to customers.

Tip for consumers:
Terrible return policy.

Products used:
None.

Service
Value
Shipping
Returns
Quality
danal100
1 review
0 helpful votes
December 11th, 2018

My wedding shoes purchased here have just arrived. They are in very nice quality, look beautifully and walk wonderfully. The customer service is good and responsive to my inquiry. Thank you :)

maried820
1 review
0 helpful votes
January 24th, 2022

We went two weekends in a row.The first one we had Jeff.He did a excellent job, by himself, with 8 ladies.He was very attentive to all of us and I know that wasn't easy.The next weekend we had Angela. Although it was only 3 ladies this time, she to did an excellent job. She even helped my mom find a dress and she didn't even have an appointment. Both are excellent and I would definitely recommend them.

Products used:
Dresses

Service
Value
Shipping
Returns
Quality
kathyl589
1 review
19 helpful votes
July 14th, 2020

HORRIBLE customer service experience. Do not order online from this business or you will regret it! Their website is poorly designed, very slow, and often doesn't work at all. Returns are laborious and confusing. The dresses are all identified by 10 word names rather than a simple number. Very tedious. If there's a problem, you can only communicate via text message on a phone -- phone calls are only answered by a message telling you to text, so you can't simply TALK to a person, and there's no e-mail address. Texting and waiting for responses takes forever. I spent literally all day on this yesterday, the issue wasn't resolved, and then the next day, the whole thing started all over again with a new rep as if nothing had ever happened yesterday. I could've explained the whole thing in a 5 minute phone conversation. It was a mistake on David Bridal's part, not mine, and no one should have to go through this just to get a refund for a dress already returned.
We're in a pandemic, and if this business hopes to survive, it needs to make some serious changes in how it deals with customers online and create a 21st century website that actually works rather than being constantly frustrating.

jamillab1
1 review
18 helpful votes
May 19th, 2020

If I could give them zero stars I would they are horrible. I had to cancel my wedding due to a world pandemic. This place is giving my bridesmaid a horrible time returning their dresses. They bought their dresses in early March no one knew that this was going to happen. Their receipt says 14 days after receiving order thats the policy they bought their dresses under, they're not letting any of them get their money back. They're very rude and unprofessional stating "we can change the policy whenever we want". I'm very disappointed and will never recommend to anyone. Unfortunately they're doing this to alot of people during a crisis like this its sad and pathetic.

pamelad449
3 reviews
0 helpful votes
August 9th, 2020

My visit to David's Bridal was a treat. Brandy was such a wonderful help to the bride to be and me a brides maid. She picked dresses that would flatter my full figure and made this day very easy, memorable and exciting. I'm so happy for my friend who said yes to her dress that Brandy picked just for her. We both left feeling happy and blessed with the choices we've made because of the help, patience and kinds displayed by Brandy.

emaleev
1 review
0 helpful votes
March 1st, 2022

Amber was so amazing and helpful! She helped me find the perfect dress for my big day! Loved every second of my appointment. Great experience!

Service
Value
Quality
jacklynnw
1 review
11 helpful votes
June 11th, 2020

I made an appointment for bridesmaids & wedding dress shopping, got there with the girls & they would only let us do the bridesmaid dress. Said they only do one at a time. I live over an hour away & was never told that on the phone when I scheduled both over the phone. This was the first disappointment in them! See my other review for more details...

leslies809
1 review
0 helpful votes
February 21st, 2022

If you are wanting a "no pressure" appointment this is the place. As in, if you want exactly ZERO help with finding sizes, the attendant offering suggestions based off of what is and is not working, this is for you. I was VERY disappointed with my experience at their Fort Wayne, Indiana location. When I set my appointment, I was inundated with text messages requesting ALL my wedding information, including photos of the venue and a personally written synopsis of what I was wanting/looking for/my personality. Don't waste your time. I sent pics of our backyard and stated more than once that it is a low-key wedding and that my budget was $300. The ONE dress that my attendant brought me was glam to the hilt and over $700! Also, I know you can't control the prom crowd there shopping, but maybe set them aside from the brides? My 70 year old mother had to sit on the floor waiting for me to come out, and I was overrun by teenagers trying on prom dresses the entire time. I could not get out of that store fast enough.

Products used:
NOTHING

Service
maryjob18
1 review
0 helpful votes
August 15th, 2021

I bought 2 shoes for sons wedding didn't see you have only 7 days to return Never wore them didn't fit right they wouldn't refund me would never shop here again

Tip for consumers:
Never

Products used:
Shoes and will never use this place again and will let everyone know

Service
Value
Shipping
Returns
Quality
chellew4
1 review
31 helpful votes
March 15th, 2020

We had a bridesmaid reveal for my daughter and 4 of her local bridesmaids. I asked for help a few hours before the appointment from a manager and wasn't having much luck. Then along came a ray of sunshine named La Shaunda. She totally understood what we we trying to accomplish and made it so much fun.
We started with the girls each having 6 minutes on the timer to pick a dress for the bride to try on and on the last dress she came out with a sign to ask her girls with flowers and boxes. La Shaunda assisted in every way and made them feel like queens when it was their turn to try on dresses and pick which one they liked most. We loved her so much we got her a gift. Thanks girl, we now consider you a friend!

amandac773
1 review
14 helpful votes
May 18th, 2020

What's sad is that I had ordered a dress from there and had to cancel my wedding due to this unfortunate situation (which is already stressful enough) right after ordering the dress.
The dress wasn't even shipped yet to the store, on my receipt it states you have 14 days to return/refund dress once receiving...
All of a sudden they told me their policy had to change so they can stay in business...
But they are more then happy to screw us brides over in the process... they had no sympathy what so ever...
(yet my receipt states the policy that I agreed to at the time of purchase)
Not only is this illegal but it's just cruel

alexp692
1 review
0 helpful votes
September 28th, 2020

I went to DB December 2019 as the bride. I had my time slot which allowed for me to try on 5 dresses. I had a couple others I was interested in trying on, however they were so quick to conclude the visit and made me reschedule for another fitting. The dressing rooms were empty across and the bridesmaids asked if they could try on a few dresses however they were told no. The store was not busy. We left. I purchased my wedding gown elsewhere. Then I called DB in June 2020 to discuss bridesmaid dresses, I was told August was plenty of time for delivery in November 2020. I took 1 of my 4 BMs in August, and she picked her dress, only to find out at the register, it wasn't available... then she had THREE dresses to pick from. No others were available. Then my 2nd BM went and had 7 options, perhaps size differences or location. I took my junior BM and they had no options, I looked online, and the dress she wanted was on DB website, so I ordered. My last BM made appointment and picked dress, however we are still waiting for delivery?. For some reason I tried one last time with my mom. I made a 4:30 appointment online. When we arrived the woman told me it was for 530. I pulled email and she INSISTED I was wrong. I showed her email and then she quickly blamed computer system. We had help from the same woman from the first trip, and again She provided my mom with a dress that wasn't available, which we didn't know until she wanted that one and went to pay. I pulled it up on DB website and ordered it, as it was available online! She received it in the mail 4 days later. We are done! It is as if they don't care about brides, or customers because they only have to work with them one time and don't care about future relationship. Awful way to run a business.

jenniferm1652
1 review
11 helpful votes
February 28th, 2020

Thursday Feb 26 th 2020. I made 7 calls including out of province the dress was described exactly how shown online along with code provided. Over a out spent running in circles. End result Winnipeg informs me I can located this dress for my niece grad in her size and colour she wanted in London Ontario. I'm thankful I did not drive a far distance even cross the border and pay to have the dress shipped from out East when it's a hour from where I live. I will take my niece to try on this dress she can't stop talking about or smile on her face I hope customer service is better in store or perhaps show inventory online? Like most clothing retailers considering its 2020. A reply would be greatly appreciated to explain where each retailer can't connect with others

mariellas11
6 reviews
0 helpful votes
June 23rd, 2021

When it to comes to dresses and to wearing special occasion dresses davids is always a great choice to ship from due to the high variety of gowns and dresses they have. The label Davids is a good and low priced idea but the designers they carry with their own name is expensive. For example they sell Terani Couture gowns that I saw in their store was much more expensive than Teranis website macktak.com
But still in general they are a good store to buy from. I do appreciate their store.

Tip for consumers:
People who are searching for dresses, cocktail dresses and short dresses and specially mother of bride dresses

Products used:
Eveningwear, long dresses, short dresses

Service
Value
Shipping
Returns
Quality
barbk92
1 review
0 helpful votes
August 10th, 2021

Danielle was incredibly helpful. They go the extra mile to make sure the dress fits and that the bride is beautiful!

Products used:
Adjusted size in wedding gown.

Service
Value
Shipping
Returns
Quality
judyf237
1 review
1 helpful vote
November 27th, 2020

I ordered a dress in the store, and it came in two months later. I went to the store and tried it on and didn't like it. Refunds are only given after one week from the PURCHASE date and exchanges up to 60 days from the purchase date. So, even though I never even HAD the dress, no refund and ALSO, since past 60 days, no exchange either. Does this make sense to anyone?

ellend248
1 review
0 helpful votes
March 28th, 2022

I bought my mother-of-the bride's dress at David's Bridal in Va Beach, Va. It cost as much for several simple, straight line alterations as I paid for the dress. The ticket was marked 'difficult' because the dress has some sequins? I would hope that a bridal/occasion store be familiar working with dresses with sequins. After I dressed and paid the ticket, I was told that they needed to get my measurements. I asked why do it then - was told that they were needed for their records. Don't get alterations done at David's.

Service
Value
lindaf117
1 review
13 helpful votes
April 24th, 2017

Of 4 bridesmaids dresses that were size 6 all 4 were sized differently. Some tighter, some looser. It worked out by exchanging dresses til each bridesmaid had one she could wear. But this appears to be an attempt to make sure alterations will need to be made. Also one of the eyes of the eye hook fastener was sewed on sideways. My impression was cheap knockoff dresses with davids bridal label sewn in.

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About the business

Find the perfect dress and accessories for any special occasion at David? ۪s Bridal. Shop our exclusive collection of gorgeous wedding gowns, bridesmaid dresses, and more? All at amazing prices. Discover your dream dress online or make an appointment at a...

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3.9
241 reviews
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