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    DHgate

Ratings On Other Platforms

Trustpilot
2.1 / 5
Reviews.io
1.4 / 5
Corporate Values

Overview

DHgate has a consumer rating of 3.52 stars from 6,704 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with DHgate most frequently mention good quality, fast delivery and great prices.DHgate ranks 1st among Marketing sites.

  • Service
    475
  • Value
    462
  • Shipping
    467
  • Returns
    363
  • Quality
    437

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
4
Negative
79
View ratings trends
421
See all photos

What reviewers want you to know

Positive highlights

  • They take care of their buyers and make the shopping experience so easy.
  • Awesome site and it has very cheap and good quality products sold by verified sellers.

Critical highlights

  • I have contacted the seller multiple times and customer service once and it is still not resolved.
  • I ordered another and still not clear on what has been charged to my credit card and what has been reshipped.
How would you rate DHgate?
Top Positive Review

“Nice page”

Gabriel C.
7/13/20

Fast shipping. This company have a good support. I recommended ordering from them. However, you have to be aware of scamers beacause the refound process could be complicated sometimes.

See positive reviews
Top Critical Review

“Doggie and scam”

Shawn D.
10/15/20

Here's what they just replied after 9 months of chasing. I just put review on goggle and FB, see how quickly they react Hi Shawn, We would like to set proper expectations that this is already beyond our after-sale policy. For now, we can have our seller team contact the seller so they can be urged to respond but in the case that you are still not able to reach an agreement, we cannot handle this anymore.

See critical reviews

Reviews (6,704)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (580) credit card (142) wedding dress (78) order number (77) shopping experience (64) quality products (50) delivery time (61) customer support (65) post office (32) quality items (26)
shawnd227
1 review
14 helpful votes
October 15th, 2020

Here's what they just replied after 9 months of chasing. I just put review on goggle and FB, see how quickly they react

Hi Shawn,

We would like to set proper expectations that this is already beyond our after-sale policy. For now, we can have our seller team contact the seller so they can be urged to respond but in the case that you are still not able to reach an agreement, we cannot handle this anymore.

marlowc2
1 review
27 helpful votes
August 22nd, 2020

They refuse to ship unless you pay more, claiming an error in price. I have placed 9 orders in the last 5 weeks. 4 of these sellers asked for more money after I paid and refused to ship. Dhgate does nothing for you. I eventually got a refund on 3, still waiting for 4. The fact remains. These people get you in with the prices and then tell you it was incorrect and want more money or they won't ship. FRAUD!

haylod
1 review
9 helpful votes
July 23rd, 2021

Anyone who wants to order from this site, don't do it. Its a scam. They robbed me of my money. I bought merchandise from them since june of 2021 and its almost 2 months and i haven't yet to receive ANYTHING. The tracking numbers are wrong and provide the wrong information, and the suppliers do not explain in efficiency how long the package will take. They are thieves and they have yet to give me my money back. This was a VERY bad experienced that ruined my whole wedding. I was been promised my things would come WAY earlier.

Tip for consumers:
DON'T RISK IT.

Products used:
NONE

Service
Value
Shipping
Returns
Quality
davidg4375
1 review
1 helpful vote
January 17th, 2022

Ordered fitness watch on 2 oct 21, on 5 jan 22 this small jiffy bag arrived containing small plastic ring, NOT HAPPY, contacted seller who replied it must have been swapped at some stage! Yeah right, added to claim refund, emailed dhgate and its a joke trying to get anywhere with dhgate, moral don, t EVER, EVER go near this company my first and certainly last time.

Products used:
none.

Service
Shipping
sadesh
1 review
16 helpful votes
September 29th, 2020

Dhgate is allowing people to steal money. I paid 200 dollars for a pair of slides. I never received the item. It took them weeks to send the item and when I finally got some type of notification from Dhgate, they had already released my money and said it was delivered. Except I never received the package and the package that the postal service logged in was under one pound. I disputed this with Dhgate and received no help. They are a complete rip off and make most of their money by scamming people.

gabrielc176
1 review
3 helpful votes
July 13th, 2020

Fast shipping. This company have a good support. I recommended ordering from them. However, you have to be aware of scamers beacause the refound process could be complicated sometimes.

loct11
1 review
3 helpful votes
September 30th, 2021
Verified purchase

Purchased some mechanix gloves on DHGATE. Took over 2 weeks to get. Upon receiving noticed they were fake. Requested refund. But seller declined and said partial refund instead. Bought over 150x pairs thinking they were real. Filed dispute with DHGATE now. They said same thing and couldn't offer any assist as well. Overall should've stayed away from DHGATE. Nothing on there is to be considered authentic and only Chinese knockoffs. Buy at your own risk.

Tip for consumers:
DONT USE DHGATE< spend more money get the real thing

Products used:
mechanix gloves

Service
Value
Shipping
Returns
javierh59
1 review
10 helpful votes
March 15th, 2021

Dhgate store refuses to give me a full refund after waiting over two months for my oder to get shipped. My oder has been in "awaiting shipment" for the past two months! Almost three months has past that I posted my order. This company was no customer service line, you only can send messages to the seller, which they don't ever respond... This is a bad operation business- stay away from this!

Tip for consumers:
Don't waste your time and money!

Products used:
Mens wallet

Service
Value
Shipping
Returns
Quality
fredrickp62
1 review
1 helpful vote
January 27th, 2022

Scammers! I ordered a lithium ion battery for an electric bike. Cost me almost $400. I received it in about two weeks but it was defective. I contacted DHgate at least 100 times. They told me to work it out with the seller, but the seller ripped me off and refuses to ship a new battery or to refund my money. Then when I kept corresponding with them (for over four months) their answer was always just "thank you very much friend". You're better off to do business with an American company. Buying from DHgate is like throwing your money in a hole.

joec1215
1 review
8 helpful votes
January 26th, 2021

I ordered from DH Gate over a month ago. They took my money without setting up an account, but when they failed to ship my order also failed to make it easy to inquire what's going on. There is no number to call (suspicious) and in order to talk to their chat-bot to voice your complaint, they force you to set up an account. All I'm trying to do is get the product I ordered, or my money refunded... but it seems like this site is designed to take your money as quickly as possible, then force you to jump through hoops after they cheat you. Be warned.

Tip for consumers:
Don't

Products used:
None

Service
Value
Shipping
Returns
Quality
christinas237
2 reviews
2 helpful votes
March 15th, 2022
Verified purchase

Scam! When you don't recieve item 3 months after ordering they want you to go to post office and speak with customs. If you don't get a letter from customs they won't allow case to be refunded. Lost $130. Another item I accidently ordered 2. I canceled immediately yet never received refund. Dh gate ask you to wait 15 days for refund. They don't send refund and require you to go to your bank and furnish a letter in order to proceed. It's just a run-around game so they end up keeping money.

Tip for consumers:
Don't

Products used:
Never received.

Service
Value
Shipping
Returns
juanb160
6 reviews
9 helpful votes
June 13th, 2020

Low price but the quality isn't there at all and I'm not even talking about the delivery time?
Product was quite smaller than expected

jodid44
1 review
17 helpful votes
May 21st, 2020

Bought a pant suit in March. It was so far from the size I ordered, that I needed to return it. Two months later, I am still playing games with their inadequate customer service. As said before in these reviews, if you have a problem with your order, say goodbye and forget it. No one would respond to my concerns. When I did a live chat, the rep was rude and unprofessional. They may have a nice selection, but without customer service, it's not worth it. Such a frustrating process.
I would stay away from DHGATE.

jackv192
1 review
7 helpful votes
November 18th, 2020

Stay Away!
I would give this zero stars if that was an option. I ordered a big game board and received a lipstick. I contacted seller, no response. I tried to open a claim and the website gave out an error message every time. Finally was able to speak to someone online and explained what happened and provided proof. They said they would open a claim on my behalf but never did! Stay away from this website and save yourself some money and time.

habh1
1 review
0 helpful votes
November 18th, 2021
Verified purchase

Very bad service not recommend it at all, worst customer service! With the seller against the buyer!
More than three months still haven't received my order yet..

Service
Value
Shipping
Returns
Quality
cynthiag414
2 reviews
9 helpful votes
August 1st, 2020

Don't waste your money. I ordered 1,000 mesh bags for my soap business and months later I get this huge bag of bags, they fell apart, were not sewn together, no strings, just garbage, I accused them of accidentally sending me the reject pile. NO refunds, no returns, no matter what they tell you upfront, do not believe them.

angelose1
1 review
2 helpful votes
May 20th, 2021

It's not about the money it's about getting something you paid for. Took them 6 months and their idea of a complaint was to show item as received and transaction complete. I now believe the product never existed and the whole site is a scam for a communist country why do they have so many billionaires their flag should be brown.

dannyo33
1 review
0 helpful votes
June 4th, 2020

Fast shipping and cheap prices. I love the company because of their support. Hence I recommened ordering from them.

davem1230
0 reviews
1 helpful vote
January 14th, 2022
Verified purchase

We ordered 2 items that were flagged at customs leaving China, they were returned to sender but the shipper charged us for them anyway. After having no luck getting a refund from the shipper I filed a dispute with our credit card company. The shipper provided false tracking information and would not return our money. Luckily I had saved the shipping/tracking info clearly showing the package was returned to Wuhan China so after months of waiting we finally received a credit from our credit card company, we never received anything from the seller. In our experience they are a scam.

Tip for consumers:
They have poor communication.

Products used:
We ordered purses which we never received.

Service
Value
Shipping
Returns
Quality
elleryw3
1 review
0 helpful votes
March 16th, 2022

Why would anyone buy anything from a company that has this many unsatisfied customers. Sounds like the only thing this company care about is your money and the hell with anything else. A couple of years ago I purchased a Guitar price around $240.00 had two small cracks when I received it and that was the last stupid purchase I made on this website. Never again...
This company has one of the worst BBB ratings ever.

Tip for consumers:
This website / Company has one of the worst BBB ratings ever all you have to do is just read the reviews of all the unsatisfied customers who made a purchase from this website and check out the BBB ratings for yourself.

Products used:
It was a Electric guitar with two cracks.

Service
Value
Shipping
Returns
Quality
kathym1173
1 review
4 helpful votes
March 11th, 2021

DH Gate has a HUGE problem - their system will not accept your credit or debit card. Called my bank - all clear. After several attempts working with DH Gate for several days while they "authorize" my card - I was only able to make 1 purchase. Now card doesn't work again If your going to run a business - run it right! I would NEVER recommend DH Gate to anyone - extremely terrible shopping experience.

achas
2 reviews
10 helpful votes
June 9th, 2020

I recently ordered some fur slides from YUNDUOA and asked for different sizes to be sent due to the fact they sent me a message before asking if I wanted different sizes or the same size. I ordered it on 6/5/20 4 days later they never seen my messages that I wanted different sizes so they just marked my package (shipped) their customer service rep LORIE was terrible I will never use this site again... and also contacting the BBB. Go elsewhere this place is very unprofessional.

ml668
1 review
1 helpful vote
June 27th, 2021

The seller "sunshineeyelashes" sent the wrong product (eyelashes). The wrong style, shape & size! After waiting 3 1/2 weeks to receive the product, sending pics of TWENTY pairs of eyelashes & several messages to dispute the charge, the explanation (exscuse) given was I ordered H2 (when my order confirmation clearly states H3) & the packages were labeled incorrectly. Made no sense! Bad business!

Tip for consumers:
Do not trust you’ll receive what you ordered

Products used:
None

Value
Shipping
Returns
Quality
joshuah449
1 review
2 helpful votes
February 2nd, 2021

I'm giving a negative review, I bought 2 pairs of shoes under different transactions. The second pair I ordered was delivered and the first pair was not. I paid over $50 per order, it took over a month for the second order finally get delivered. I have contacted the seller on numerous occasions and have not received a response back from them till this day. I would like to receive a full refund, but as of now I look at it as a lesson well learned to not buy items online, atleast from DHGate.

Tip for consumers:
Don't be in a rush to receive your orders and good luck.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
deborahn516
1 review
2 helpful votes
July 3rd, 2021

I have just been scam, seller sent me synthetic plastic hair, instead of the Brazilian VIRGIN HUMAN hair I order, after waiting for 9weeks, I open after sales dispute, I was ask yo provided videos of the burning test, which I did, customer services close the dispute and said insufficient evidence, they care not about you, they only care about the money the site makes, full of scamm

Tip for consumers:
To stay away from the site

Products used:
Human hair

Service
Value
Shipping
Returns
Quality

Q&A (739)

Answer:

Yes. Even when they send you the wrong product, dhgate finds for the seller, not the buy. Stuff sent isn't what is advertised. So many unhappy customers, that's why I posted my review. Will never buy from them again. Ever

By Jacqui W.
See more answers (22)
Answer:

RUN DO NOT ORDER FROM THIS COMPANY. TOOK MY MONEY. NEVER RECEIVED MY ITEM! --------------------------------------------

By sylvia B.
See more answers (33)
Answer:

Only if you don't care if you ever receive it. Only if you don't care if you ever get your money back if it's not "as described" or the wrong size, color, fabric, etc.

By Kathryn H.
See more answers (19)
Answer:

If you like scams then this is the site for you

By To f.
See more answers (21)
Answer:

Not reliable. They have a horrible track record, for every one good review there's atleast ten or eleven of bad ones. Trust that the odds are against you in having a good experience and buy elsewhere, I promise you will regret doing business with them.

By Corinne M.
See more answers (18)
Answer:

Hi Aaditya! Thank you for your interest on our site! Yes, our site is a great online shopping site you can shop in. We do have a lot of sellers that has successful transactions here. For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications. When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description. We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com. Samantha DHgate

By Joy Y., DHgate Customer Service
See more answers (31)
Answer:

I got 64 x 256gb flash drives. They were all bad. Boycott DHgates, Aliexpress, Alibaba and Amazonprom. They are all Chinese and they are all bad news. Don't believe me? Read more reviews.

By Sandy K.
See more answers (11)
Answer:

Hi Ramorn! This is a normal process for 1. All credit cards that have been used for the first time in the website. 2. Credit cards that do not match the account holder's name. 3. Shipping address of the account holder does not match with the billing address on the card. 4. There are some inconsistent information submitted during the payment process that did not match the credit card information. 5. Orders with large amount You have 2 options on how to verify your payment. 1. Authorization Form- You need to fill this out and once you have filled out the form, you can send it to safetycenter@dhgate.com and use your order number as the subject. You can cover the first 6 and last 4 digits of your card then the CVV code at the back. You can then send this to safetycenter@dhgate.com and use your order number as the subject. 2. Authorization Code- It would be a six digit number or a combination of letters and numbers. It is not printed on your credit card but stored in your issuing bank. Every card transaction is assigned a unique authorization number, which is confidential and can only be obtained by the cardholder from the card-issuing bank. Please contact your card issuing bank to get the authorization number on the order. Once you have the code, you can send that to safetycenter@dhgate.com and use your order number as the subject. If you wish not to provide any of the verification process, your order will be canceled and the refund will be processed for you. Riane DHgate

By Joy Y., DHgate Customer Service
See more answers (39)
Answer:

Do not trust DHGate. It is a scam organization. They sent me the wrong merchandise. I had to send them "proof", and then I would have had to pay for the return postage. At that point I called it quits, and will never deal with these guys again.

By Norman G.
See more answers (19)
Answer:

These people belong in jail!

By Joe J.
See more answers (8)

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.

Company Representative

joyy7
Joy Y.
DHgate Customer Service
Typically does not respond to reviews
Responsible for Social Media & Review Sites of DHgate. Focusing on Customer's Voice and Experience, Helping the customer solve the problem timely.

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