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    Dollar General

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Trustpilot
1.9 / 5
Corporate Values

Overview

Dollar General has a consumer rating of 2.54 stars from 303 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Dollar General most frequently mention customer service, store manager and digital coupon problems.Dollar General ranks 436th among Discount Shopping sites.

  • Service
    83
  • Value
    76
  • Shipping
    38
  • Returns
    50
  • Quality
    67
Positive reviews (last 12 months): 18%
Positive
20
Neutral
8
Negative
83
View ratings trends
54
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customers don't deserve to deal with employees that have no idea what customer service is!
How would you rate Dollar General?
Top Positive Review

“Where is Waldo. 2851 Weston lane”

Allison R.
6/1/21

At 1 point I was not wanting to go into this location... waldo and his staff have made it clean and comfortable good atmosphere. Nice music when I go Waldo talks to you by name really nice and when I was checking out my 9 year old got slime the cashier shared a story about her slime experience in cars so she gave us a bag and napkin. She has great energy. Wish everyone would take a min to be friendly like they are thank u guys. I enjoy going in to shop to be around a great group of ppl and u guys need to clone Waldo we need him on the front line of our hotel..

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Top Critical Review

“Sad how no one cares to do a good job”

Lady M.
2/25/20

Sad how no one cares to do a good job at the one in Mount Olive, Al. Disarray, shelves half full, stacks of merchandise to be unpacked all the time, and then what you do need is behind the stacks that have not been unpacked. Nice new manager though. I worked Retail in my youth, it's good honest work. Seems the workers just want to sit outside and smoke cigarettes and talk on their phone rather get the store looking nice. Don't hire these people who drift from job to job.

See critical reviews

Reviews (303)

Rating

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Reviews that mention popular keywords

customer service (11)
stacyn107
1 review
1 helpful vote
October 27th, 2021
Verified purchase

The store needs new management. Ron the district manager is a horrible person. He treats his employees and customers like crap. No wonder cashiers are quitting. Nasty store.

Tip for consumers:
Be careful of this store. It’s a known fact it’s a dirty and nasty store

Products used:
Rubber bands plastic wrap freezer bags

Service
Value
Shipping
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Quality
notd20
1 review
4 helpful votes
May 26th, 2021
Verified purchase

I came to store #17933 at 9:30 this evening, May 26th. As soon as I walked in the door, I had an employee tell me I had only 30 min to do my shopping. Five minutes later when she ran me up, I asked her why she felt the need to say that. All she would say was "You be careful and have a good night". Adam quickly came outside and apologized for her actions. I am a local business owner and would not be happy with this kind of performance from an employee.

yvettaj
1 review
2 helpful votes
July 14th, 2021

These ppl took my money and then didn't ship my products or the manager at the store took my shipment and kept it for themselves! I have a wedding on Saturday now I have no Charger plates I ordered this last month! This is at the Dollar Tree Fayetteville NC Cliffdale/Reilly Rd! What bothers me more is that manager tells me that she has a case at her house of the same charger plates that I ordered now explain to me how ironic that! So unacceptable I'm so pissed!

Tip for consumers:
Don’t order nothing from them they can’t even track the order supposedly if it’s sent to the store which is some real poor customer service if you ask me

Products used:
Tried to get Charger Plates

Service
Value
Shipping
Returns
Quality
ladym13
1 review
17 helpful votes
February 25th, 2020

Sad how no one cares to do a good job at the one in Mount Olive, Al. Disarray, shelves half full, stacks of merchandise to be unpacked all the time, and then what you do need is behind the stacks that have not been unpacked. Nice new manager though. I worked Retail in my youth, it's good honest work. Seems the workers just want to sit outside and smoke cigarettes and talk on their phone rather get the store looking nice. Don't hire these people who drift from job to job.

allisonr161
1 review
1 helpful vote
June 1st, 2021
Verified purchase

At 1 point I was not wanting to go into this location... waldo and his staff have made it clean and comfortable good atmosphere. Nice music when I go Waldo talks to you by name really nice and when I was checking out my 9 year old got slime the cashier shared a story about her slime experience in cars so she gave us a bag and napkin. She has great energy. Wish everyone would take a min to be friendly like they are thank u guys. I enjoy going in to shop to be around a great group of ppl and u guys need to clone Waldo we need him on the front line of our hotel..

Tip for consumers:
No

Products used:
House products

Service
Value
Shipping
Returns
Quality
chimarent1
1 review
2 helpful votes
August 9th, 2021

I run to Dollar General to get dryer sheets. Only one kind, overpriced but for a digital coupon which I assume gets generated at the register. No. I have to go home, log in, and give them my phone number for life so they can harass me for the pleasure of attempting to get a decent price on any everyday item at their store. I say bullsh*t. Now I have to go back and return it on principal, and rethink ever going there again. What a waste of time.

dans1717
1 review
2 helpful votes
June 29th, 2021

I just wanted you to know that the Dollar General in Julesburg, Colorado has smart & courteous people. In particular Janice & Diane. They both go out of their way to help. I use this store quite often & just wanted to thank you for having them. I do not shop at the local Family Market because of the rude people they have there. My only complaint is that you made your people wear those masks. Look up Oakes Farms - Seed to Table Market. They did it right.

robertaa98
1 review
0 helpful votes
February 9th, 2022

2/9/22…. Went to Dollar General in Eagle River, WI this afternoon for the first time moving here. Store was nice but the check out lady was rude and down right nasty. I asked her a few common questions and she would snap back with the answers. I always try to see the good in people and realize we all have a bad day, but with her demeanor and the way she snapped at me after each of my questions you can bet I won't be coming back. Totally uncalled for the way I was treated! This lady is going to hurt your business in the long run if you keep her on.

catera
1 review
0 helpful votes
December 17th, 2021

This store is is now way beyond ever being what it once was. Joe made the difference here. I am boycotting this location due to the weird and strange child who brags about her salary and belittles her subordinates in front of customers. Do not shop here. Shelves empty, store is filthy, dead rats under chip racks slowest service ever. Line wait is always at least 10 min long. Employees said there 4 trucks in the back how? They screwed up by wrongfully terminating the only manager who got the job done and cared about us. Done with this location. It sucks. Don't waste your time here folks.

Tip for consumers:
Be careful buying food here and check your dates. No one at this location is capable or responsible Very unsafe.

Products used:
Cleaning and what food I could fine. Had to check expiration dates on all food to make sure they were in date. Have had to return products over mont out of date

Service
Value
Quality
jamesm5603
1 review
1 helpful vote
October 19th, 2021

My wife worked here until tonight. She starts a much better job Monday! Their reviews are fake. Her manager and district manager made her as ASST MNG write fake reviews nightly with receipts customers didn't take. They're horrible people to work for and very rude! The product in this store goes bad often because they won't fix the AC or refrigeration in the coolers. Joanna the store manager and Amanda the district manager are very unprofessional and very untrained for management. I'll never shop at any DG again!

Service
Value
Quality
heidip112
1 review
8 helpful votes
November 24th, 2020

I've never, EVER had a good experience with this app. Every time I try to use digital coupons at checkout, it says I have no digital coupons even though I check them off and then review it prior to leaving my home to go to the DG store. And, according to most of the comments I've read, very few customers, if any at all, have had a good experience with digital coupons or the app itself. DG needs to scrap this useless app and start from scratch! How many more complaints do they need?! DUH.

jerrih29
1 review
0 helpful votes
February 9th, 2022

I just wanted to say that my dollar general has the best manager and assistant manager their customer service was outstanding and they are both very welcoming! Amber Peters and Marissa Towery are valuable employees Dollar General could ever have and I just wanted to let everyone know if you are in Green Cove stop by Dollar General on highway 17 store number 02465 and get your products from them at a reasonable price and have a positive shopping experience you wont regret it!

Tip for consumers:
Excellent customer service and welcoming personalities

Products used:
Cooking/kitchen appliance (pan)!

Service
Value
Shipping
Returns
Quality
marym3738
1 review
1 helpful vote
April 24th, 2021

Over the past year I've noticed them replacing everything with their cover valley brand. Clover valley is terrible quality, they need to keep other brands in their store. Also I used to buy DG baby powder, but they swapped it to an even cheaper quality version for the same price. The lid is horrible and powder just goes everywhere, they also switched the $1 pregnancy test to a super cheap piece of crap. They are getting cheaper and cheaper, yet want to keep their prices high for poor quality

Tip for consumers:
DG is over priced and very poor quality. Even the dollar tree is better

Products used:
I buy a bit of everything

Service
Value
Returns
Quality
brendas1827
0 reviews
0 helpful votes
January 3rd, 2022

I spend alot of money there and they lie to me and say the bathroom is out of order! It's not good

Service
Value
Returns
Quality
domn10
1 review
0 helpful votes
September 23rd, 2021

There this store at 4 Country Estates Road in Greenville New York that they employees are perfect in every way. Especially, cashier Laura, Assistant Mananger James and Manager Trishia. These 3 Everytime I go inside always work hard to make sure you get everything you wanted and they always smile while doing so. Please let them know how wonderful employees they really are and I hope they get some just rewards!
Thank you

tommya68
1 review
4 helpful votes
August 29th, 2020

It had worked before in this store. When i touched the key pad to enter my phone # to get digital coupon discounts, nothing happened, i just churned. Cashiers said they had nothing to do with that, its all on line. Cashier ran up purchases full price on my credit card. I told them i did not want anything if coupons would not be applied. Had to refund everything, very embarrassing! Will not be back!

noemif20
1 review
1 helpful vote
February 18th, 2022

I went to the store at 422 W Camp Wisdom Rd
Duncanville, TX 75116 so, i I went to the store and when paying I was charged double for each item, I checked my ticket and decided to take photos of the prices to prove to the cashier that I had been overcharged, the cashier took a long time to correct them and returned what I paid He wanted to and in the end, apart from making me sign twice, he did not return my purchase receipt. I will definitely not be buying from your store again for some time. The store is not tidy and the prices are either not up to date or they usually charge whatever they want, they think the customer is not going to notice, this is not the first time they have done this to me, on other occasions I have had the same problem. The cashier didn't apologize either. I didn't like his attitude.

Service
Value
Quality
lindas3325
1 review
1 helpful vote
May 2nd, 2021

The DG store in Atkinson, NE is awful. Under new management right now and there is no hope for it at this point. The aisles are crowded with product that needs to be put out and some of them are blocked off so that no one can get down the aisle. Staff are not friendly at all with the exception of one guy. What a horrific mess. Spare yourself the misery of going in there.

Service
Value
Quality
ginam504
1 review
1 helpful vote
December 24th, 2020

I visited Dollar General on Arch Street and pike. I noticed the signed stated mask required was removed from the door. I also witnessed for the third time a employee not wearing a mask. It is very upsetting and disturbing that people take other people safety for granted. No one wants COVID-19. It's very disgusting! I want be shopping there again and I will make sure to tell my family and friends to avid this store. It may save there lives!?

georgep1101
1 review
1 helpful vote
November 5th, 2021

I live in Spry, Pa. 17403, our NEW STORE at 2603 Course Rd. Was doing really great, stocked, prices where good and the people had the store stocked very well, well in the last couple of month's that's all changed, store doesn't have half the stuff it used to have and the things people use the most of is rarely in stock anymore, Dollar General was a " God Sent " for those of us on a tight budget, Very Sad they don't care. LET'S GO BRANDON.

Service
Value
Shipping
gigib24
1 review
14 helpful votes
May 17th, 2020

This store manager Monique was extremely rude to me! Her attitude is beyond nasty and she treats customers like crap. She was pissed off that she was the only one working during the hour and decided to take it off on the customers. She was choosing not to serve customers that didn't wear their mask perfectly to her liking. Even those wearing masks were turned away. She decided to call the cops, she is a horrible person. It is obvious she hates her job but she should not be taking it out on customers!

mikew1381
1 review
5 helpful votes
February 14th, 2021

Terrible service lady is very rude and accused me of stealing when I had my pockets out. The next time I went there the same lady was in the front parking lot in her car SMOKING! While yelling at me to get out of her parking lot and sat there on her phone for like 10 minutes before getting out and going inside to the cash register. All in all this is a terrible store I could go on about more bad things but I don't feel like typing out a 10 page essay.

Tip for consumers:
Dollar General is garbo

Products used:
Mountain Dew

Service
Value
Shipping
Returns
Quality
lesleyw76
1 review
5 helpful votes
April 24th, 2021
Verified purchase

Advise the clerk behind the counter I don't think my phone number was taken can you please double check because I had coupons that should be deducted from my total she did nothing to address the situation and I was running up for the full amount this was the location up on Logan Avenue in Waterloo

joannal66
1 review
12 helpful votes
February 16th, 2020

I have been shopping at Dollar general for years. In the last year the one in my neighborhood has been like an obstacle course to get through. It is at 550 East Main street Duncan SC. The shelves are empty and there are carts sitting everywhere to be stocked. Not sure if they are understaffed. Something has definitely changed within the last year. It use to be a very clean store. You can't sell product if its not on the shelf.

saras675
1 review
14 helpful votes
April 27th, 2020

Cashier in Fort Oglethorpe wouldn't accept coupon because we wouldn't purchase a candy bar to make this particular store win whatever. Dollar General lost our business. Family Dollar is better anyway!

Tip for consumers:
Go to Family Dollar!!!

Products used:
Nothing.

Service
Value
Shipping

Q&A (4)

Answer:

Most of it comes down to the iron fisted payroll. Like 40 asm hours for 2 full time employees. How do you give your asm 20 hours and call that ft!

By shawn W.
See more answers (4)
Answer:

Download the DG app. Sign up with your phone number and add coupons to your account. When you check out in store there is a dg coupon button on the pinpad screen. Click the button and put your phone number in.

By shawn W.
Answer:

Yes but no, DG coupons are one use. However if you have multiple phones like family you can do several transactions. Most of us have no problems helping yall if thats yalls goal do long as you're polite.

By shawn W.

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