Dolls Kill has a consumer rating of 4.53 stars from 2,663 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size.Dolls Kill ranks 1st among Clubwear sites.
This company responds to reviews on average within 4 days
Dollskill is one of those places that is at a consistent level of reliability. Shipping is pretty quick, and there's usually not any problems with my order. The sale category can have you finding pretty great deals as well. The only reason for 4 stars is because if you need to return something, they either charge you a shipping fee or only offer store credit, which is okay if you just need to exchange for a different size. Fix your return process!
Dude, I ordered 8 items over $300 on sale so some were last available. Paid shipping and paid for it to get to me by Friday. The shipping company said they delivered it at my front door. I was home the whole time and they did no such thing. After 4 days of hearing the same useless reply from them and threatening to sue, the package was magically delivered in a white mini van. It was all very suspicious. I'm very reluctant to buy from them again if they use a terrible shipping company with no real customer service.
I love this host brand. It is one of my favorite places to shop. Among a variety of styles to choose from their customer service is nothing less than fabulous. They will always resolve your issues in a timeless manner. I would definitely recommend dollskill to friends of mine which I have before. Lately, I've found myself shopping here frequently and don't intend on stopping anytime soon! <3
Tip for consumers:
When applying a discount code there is a box before you purchase the items in your cart. Enter the code prior to purchasing.
Products used:
Three pairs of pants and two shoes.
Wow! I'm in love, Dollskill has the coolest online store that I've seen in a long time. So many things to choose from, my wish list is in the 100'& of corse I've already order many items & very happy with every piece including the fit of my items also their messages & replies are so personable, totally friendly & quick! It feels like I'm talking to a girlfriend. Thanks Dollskill for all you do & what you represent. Your one of a kind. Rock on your my fav Heather
Tip for consumers:
I can’t think of any tips for Dollskill made it easy to access their site & to shop & purchase the items. Shipping was fast & I receive text messages from them in which I think is great. It’s easy & message replies are friendly & makes you feel like your one in one. I’m so impressed. I’ve never done reviews for except my beauty box subscription, never clothes. It’s just fabulous
Products used:
I used/wore everything I order , from my dress, sweaters, tops& shoes. Love them all. One of a kind & no one in my city ( of Michigan City,In.) has what I bought, unless they shopped at Dollskill lol. I’ll definitely tell my friends.
So I impulse bought these amazing shoes and they ended up not being what I wanted, and I've never returned a package in my whole life but these shoes were expensive so I had to, and then I got sick and I couldn't get my package to the postal service on time, after finally getting in contact with customer support the nice lady was able to inform me of my refund and my sad broke girl heart feels less beaten tonight. Bless all you sweet angels.
Products used:
Shoes
I'm 25 years old and even though I'm getting a little older, I still love to look cute and girly sometimes.
Dollskill lets you express yourself and show off your style in an cute yet -still- mature way.
Dollskill has all the latest trends to fit any and everyone! The Platform shoes are iconic.
They also have so many cute masks so you can stand out while protecting everyone around you! Love Love Love this website!
Tip for consumers:
Customer service is AMAZING!!! Knowing they don’t usually operate on weekends, I was worried I wouldn’t get my package sent to correct address and I sent a text anyway! To my surprise, I received a reply and they were able to help me right away! I’m so happy!! 10/10 ❤️
Products used:
Shoes and mask
I discovered Dolls Kill last year. I'm so happy that I did! The shop sells the most unique items at a very reasonable price. It's hard to find goth and rave clothing anywhere else.
The staff is also extremely nice and thoughtful. They are always happy to offer assistance or issue a refund if you are not satisfied for any reason. Bloomingdales and Nordstroms do not have this kind of service!
Great company all around. Please shop with them because we should encourage businesses like Dolls Kill!
I have been watching the site for a while now and finally decided that for my birthday I would get my shoes from them. Just happen to come upon a wonderful sale and ordered two pair one of which I have worn so far and the comments would not stop. The boots were a good quality and comfortable. Let's not even mention all the attention they got me. So I decided to order two more.
I would describe my style as borderline off-beat, and have been shopping from Dolls Kill for years. Not only do their unique selection of clothes spark joy, I've also never had a bad experience with a clothing item or with shipping. When I do have questions, customer service has always been quick, kind, and helpful in their responses.
I appreciate the recent inclusion and elevation of people of color through their brand and model selection, and can only hope this continues to grow.
I've had several questions that have come up and changes needed to my orders which have all been amazingly addressed promptly and thoroughly. I loved the texting capability of the customer service side of DK - it's incredibly convenient and personable! Every time I reach out via text about my order issues, I've received such kind assistance and it made me feel really taken care of. Keep up the awesome work :D
If you want to drop $200 on a crystal lingerie body suit or just get something strappy and cute for $20, Dollskill has got you covered. Their style ranges from cutesy to edgy, and always provides unique and crazy options. I love getting Halloween costumes from here too! I included a photo of a crop top that I bought online for last year's costume.
FedEx decided to send my package to the east coast (even though it was supposed to be going from California to Oregon). After unsuccessful attempts to communicate with FedEx, I messaged Dolls Kill support and received a response and had a replacement sent out within 24 hours. My replacement package arrived quickly and, of course, the product was great as always. Brenna is the best!
I have been shopping with this company for a long time now, they have the cutest and most unique styles out there. They have been so nice to me about returns and exchanges, I'm always taken care of. A lot of their products unfortunately sell out too fast but i always sign up for their reminder emails and it tells me when the item i wanted comes back in stock and that's always a good thing. Love this company and see myself shopping on the site all the time!
Dollskill is one of those places that is at a consistent level of reliability. Shipping is pretty quick, and there's usually not any problems with my order. The sale category can have you finding pretty great deals as well. The only reason for 4 stars is because if you need to return something, they either charge you a shipping fee or only offer store credit, which is okay if you just need to exchange for a different size. Fix your return process!
When I didn't receive my order on time - which was not the fault of dolls kill- customer service was super quick to refund the shipping costs and send another order on the way. I ended up with two products instead of the one I ordered because my first order that got lost later arrived and dolls kill let me keep it :) great experience! Would definitely order again because I know that customer service is there to help and always responds super quickly!
There was some kind of glitch (or user error?) during my order that caused items I had removed to stay on the final order. I immediately panicked and emailed customer service. According to the FAQ, orders are typically processed to fast to alter or cancel. BUT, that didn't stop Bree! She jumped on that order with the quickness, made the changes, and saved the day! This attentiveness, plus AMAZING clothing and deals has created a customer 4 lyfe! Kisses to my new Dolls Kill family! <3
Fits great and the material is so soft. Definitely quality products. Customer service was very helpful as well with applying a coupon for me.
Dolls kill has done an amazing job of listening to their customers. I think they've really grown with their audience and care about what we want from them. I love supporting this female owned business- they inspire me to be myself and be more brave with my fashion choices. Their customer service is awesome, too. Any time I've needed help they got back to me really quickly and took care of whatever I needed.
I am amazed on how the customer support team reaches out so fast to help with order issues... this Business gets gets *****. Keep up the good work selling unique apparel and looking out for your Customer's best interest.
Sonia, helped me with my issue of getting store credit in time due to a return of pants that did not fit. I sent tons of emails and she was so helpful responding fast so I could order my new items before they ran out. I am very satisfied with my customer service as in the past other company's have ignored me or would not give me this opportunity or care about my issue! Thank you so much.
I've purchased a few things already from dollskill but had some questions about sizing as I have an hourglass body and it's hard to find the right fit online. I received a very quick response with very helpful information about the sizes. As someone who works in the customer service industry it's always so awesome when I get such great customer service Would def recommend buying from them. Great customer service and great products, what more could you ask for?!
I'm disgusted by their way of managing customers...
In my first order I found a DEAD COCKROACH! I was about to puke... Accidents can happen, what makes the difference is how these unexpected events are managed.
A serious company would at least have offered me a discount to apologize, on the contrary they just told me that they would have made some investigations, as if it were a customer's problem the condition in which they keep their warehouses...
And it wasn't the only bad experience that I had ordering by their site!
I found Dolls Kill a couple of years ago and immediately fell in love with the unique aestethic of their clothes and accessories. Whatever type of doll I want to be, Dolls Kill always has me covered with options for being either cute, sexy or both. A huge bonus is that Daddy loves the outfits too, so it's easy to borrow his credit card when I want to go shopping.:-)
I love how many unique clothes you can find here. This company has clothes, purses, and other accessories that I would not be able to find at any other store. I love their shoe selection especially. They also ship pretty fast and have stellar customer service. I have only had a few issues with this company, but they have all been resolved. I would recommend Dolls Kill to a friend who is looking for unique fashion with an edge
I just wanted to say I'm really liking this service, especially how progressive some of the items are. I legit teared up when I saw all the pride stuff like I love the rainbow bolero and the trans and gay shirts, super pretty and as a queer trans guy seeing stuff like that in such a popular shop I was pleasantly surprised. I'm sure it's already known that these items are appreciated because of how they fly off the shelves xD but I wanted to reach out anyway. Thanks.
Amazing! I always shop with Dollskill so I am aware how fast they ship out. This time around I noticed no movement on my package for about 2 weeks. I emailed them and within mins they responded addressed the issue that my order may have Been lost and shipped me a replacement. I am big on customer service
And never leave reviews but they def went above and beyond. I will be a customer forever! Love you guys
Dolls Kill has a super sexy sweet aesthetic that my partner and I get pretty doped up on…we're addicted. The pieces are so fun and the sizing is consistent throughout, so I don't have to worry about whether it'll fit or not. I sort of went on a Black Friday frenzy and I'm thrilled to bits with my strappy, frilly, feathery haul - delish!
Customer service is fast, attentive, genuinely helpful and kind. Much love, Dolly Babez!
Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service
I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
You should shop at a place that doesn't steal designs and create racist clothing lines. In those places a large would be a UK XL in most brands. For example ASOS, or any other good company. At Dolls Kill most of their sizes fit like a small, small and a half.
Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.