Dorriswedding has a consumer rating of 4.12 stars from 475 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Dorriswedding most frequently mention beautiful dress, customer service and bridesmaids dresses.Dorriswedding ranks 11th among Wedding Dresses sites.
This company does not typically respond to reviews
Although it took quite a while for them to respond to my email request for refund (my dress did not fit), they did and did allow me to return the dress, although they stated the cost may be $40-$70 dollars since it is oversees shipping. THey also offered the option below, which I thought was nice, and that is what I am going to do. Hoping it works! "So we suggest you donate your dress to GoodWill within 7 days and you will get an （after deducting the shipping fee we paid for the package) 70% refund with the receipt, we will refund you as soon as we get the receipt from GoodWill or any kind of proof of donation. Just send us the picture of the proof will be fine."
This company is a big mess. Don't be deceive. What you see online is not what they will send to you. I ordered a dress worth of $300 and I received a mess. It's totally different from what they displayed online and with a different tag label not Dorriswedding label. I can read here that the return fee is very expensive. I've been trying to get in touch with them through email, all I received is ticket booked and they put 14days on their return policy with no link to fill and return. Beware!
Although it took quite a while for them to respond to my email request for refund (my dress did not fit), they did and did allow me to return the dress, although they stated the cost may be $40-$70 dollars since it is oversees shipping. THey also offered the option below, which I thought was nice, and that is what I am going to do. Hoping it works!
"So we suggest you donate your dress to GoodWill within 7 days and you will get an （after deducting the shipping fee we paid for the package) 70% refund with the receipt, we will refund you as soon as we get the receipt from GoodWill or any kind of proof of donation. Just send us the picture of the proof will be fine."
Tip for consumers:
They do not honor their return policy, I have emailed them 3 times, as required by the policy, and no reponse.
dress, but didn't use because too small. And they are not honoring their return policy
This company is a big mess. Don't be deceive. What you see online is not what they will send to you. I ordered a dress worth of $300 and I received a mess. It's totally different from what they displayed online and with a different tag label not Dorriswedding label.
I can read here that the return fee is very expensive. I've been trying to get in touch with them through email, all I received is ticket booked and they put 14days on their return policy with no link to fill and return.
Do NOT order from here unless you're 100% positive you won't need to return for any reason at all. I didn't end up liking the dress as much as I had hoped but I would have had to spend over $100 just to return it because it has an international return address (China).
Tip for consumers:
They seem really nice, but don’t be fooled. You’re basically stuck with whatever you buy unless you want to spend over $100 to return it.
Terrible customer service. My fiancé tried to return a dress within the allowed period and didn't respond for weeks. Finally we reach someone and they say it's no longer within the return period even though the original request was sent well within the return period. After clarifying that we were in fact within the return period, they reply stating that we wouldn't get a full refund even though their return policy implies that we would. DO NOT BUY FROM HERE! After looking further, the same dresses are available in other shops for much cheaper and better quality.
I purchased a dress from Dorris Wedding. It was NOT the dress in the picture. I measured myself and ordered the size I thought I needed bases off the size chart. The dress was way too small. I am trying to return the dress and cannot get anyone to respond to me. Don't waste your time or money on this place.
I will preface this by saying that their return policy is posted on their website. Just be fully prepared to only receive a small fraction of your money back if you do not like the dress.
If you decide to return it and they accept your return, you are required to send it through USPS. They use alternate carriers to ship it to you which are cheaper, but you have to pay an extra import tax that shows up on your bank statement without warning. However, to ship back to them you are only allowed to use USPS so that they don't have to pay any extra fees - it cost about $75 to send it back to China through USPS.
That is not the only charge you have to pay to return it. They also only give you 80% of the purchase price of your dress back due to a 20% restocking fee. Now, here's the one that really got me. In addition to that, they offer free shipping when they first send the dress to you initially, but if you decide to return it they tell you that you must also pay whatever fee they paid to ship it to you originally. This seems completely unrelated to me and feels like just another way to squeeze as much money out of you as they can. They also don't tell you how much they paid to ship it to you originally unless you ask as it just comes up as "free shipping" during the purchasing process.
They do not provide close up pictures and some on their website are blurry. Below are pictures of the online dress and what my actual dress looked like close up. It definitely looked similar to what was on their website, but was not the exact dress. Like another review mentioned, I think they use pictures of really nice dresses and try to replicate them in their factory in China. I think a sign that this is the case is that on their website the backgrounds in the pictures are all different and there is no consistency.
So in total I would have received about $44 back for paying $191 up front. I decided just to donate the dress so I wasn't out and extra $75 to pay to ship it back while I wait who knows how long for a partial refund.
THE SIZE OF THE DRESS DOES NOT MATCH THE TABLE IN THE PAGE, I OPENED A DISPUTE AND I GOT REPLY ON THE MESSAGES I SENT. NOT GOOD RETURN POLICY! BE CAREFUL WHEN YOU PLACE YOUR ORDER
As soon as I wrote a review the next day I got a email saying how to return. It cost $40 to send back. I didn't hear anything for well over a month and so I sent them a email saying I didn't get my refund. I got it that day. So it pays to be a squeaky wheel!
Tip for consumers:
Just be willing to pay return shipping costs to China. Also be willing to complain.
It's a full refund minus the shipping
I received my dress in a timely manner but the lace was very itchy. I keep trying to get ahold of them because your supposed to return within 2 weeks and get a okay before you send. They won't answer emails just say a ticket has been issued. So irritating. It's $150.00. Do not order
Tip for consumers:
I ordered 2 dresses for my wedding! Did the measurements, everything. They were ao helpful before I ordered but once i got the dresses & they are GARBAGE. 5 times to big, so much material. Just junk! I have started 16 tickets & not 1 reply. DO NOT ORDER FROM THIS JOKE OF A COMPANY!
I ordered a wedding dress from these people and when the dress arrived it was damaged! Sizing was incorrect and it had blue pen Mark's all over it! When returning their items you have to pay an additional $50 postal mail and they never return your money! DO NOT ORDER FROM THESE PEOPLE! YOU WILL BE HIGHLY DISAPPOINTED! AND OUT OF COMPENSATION! HORRIBLE EXPERIENCE! THEY AREN'T REAL TAILORS NOR DO THEY SELL WEDING MATERIAL! THE DRESS WAS A SHEET! PRETTY MUCH! STAY AWAY!
Tip for consumers:
DO NOT EVER ORDER FROM HERE!
I knew it was a big risk buying my wedding dress online but I fell in love with this dress from Dorris Wedding. I am glad I took the risk because the dress arrived when promised, communication was great and the dress itself looks lovely. Its quality is as good as some of the dresses in shops I tried and worth £1500 just to hire. If you do your research and obviously not expect to get a big ball gown dress for £100 then I recommend buying online. I thought that the image and the original cost and the discount cost seemed realistic so I went for it. Now I can spend all that extra money for the reception. Looking forward to wearing it on my wedding day!
Tip for consumers:
Make sure the price of what you're getting seems realistic.
Dress was not as pictured. It was very bulky and had stiff lace. I ordered it two sizes bigger and it still didn't fit. Customer service said I should just donate it, sell it on Craigslist or return it to China for a huge fee.DO NOT PURCHASE FROM THIS COMPANY!
I'm dumb for not doing more research before ordering, but maybe I can help someone else avoid my mistake.
-Dress was not as pictured. Different color; ugly, stiff lace.
-Customer service said I should should just donate it, or return it for a fraction of the original cost.
-I sent it back for $35 in shipping.
-Five months later it came back to me after a visit to China.
AVOID THIS COMPANY.
The positive reviews on this site are fake. Dorris Wedding is terrible they lie. I ordered a custom size dress. The dress that arrived was terrible quality and 3 sizes to small. I had it measured by a proper taylor. They asked me to send photos of the dress which i did they then sent me photos of another dress pretending it is the one they sent me. Please please do not spend your money with this company.
Tip for consumers:
DO NOT USE THIS SITE
I didnt use them. They denied everything and Lie.
I was so excited to find my wedding dress at this price that I forgot to check where they were located. I read the reviews and there were many very good ones. There were also some not-so-good, but I figured "there's always someone." I sent an email asking if they could make my custom dress and get it to me in time for my wedding on Nov 20. They said "YES." I paid a rush fee on top of the price my niece paid for the dress. I'm 61 and I got married for the first time. IT WAS A BIG DEAL!
They didn't even SHIP my dress until Nov 19 - the day before my wedding; according to the FEDEX timeline. They refunded the RUSH fee, but took no other responsibility. They LIED to me about the ability to get the dress to me on time.
The dress arrived 1 week AFTER my wedding. The entire event was planned around this dress. It was a THEME wedding; a Downton Abbey afternoon tea party by the sea. I managed to get a dress locally that didn't entirely ruin the theme, but it cost me $500 that wasn't in my budget.
When the dress arrived, it was a fuscia-purple... NOT lavender as their photo. Which was stolen from a London designer on Etsy. So they re-create other peoples designs at a greatly reduced cost. I kind of don't mind that, but it's a lack of integrity to rip-off other designers work. I also mind that the dress came in purple, not lavender as in the dress in their picture. Also, the lace, pearl and sequin waist centerpiece was GOLD in the photo; not IVORY.
It was definitely my fault in not checking their ACTUAL location first. The grammar in the communications should have tipped me off. I actually do a lot of business with clothing from China for my business and only occasionally have an issue. This time, it was a BIG DEAL.
As for what was positive... the dress is beautiful, though not a color I can wear. The underdress is very well made, though the sheer overdress has loose threads sticking out, some of the machine stitching ends abruptly too soon, where it should have a few more stiches so the end of the stitching disappears. If you sew yourself or work in the garment industry, you'll know what I mean.
Includes photo of dress advertised on the website and the dress I received.
Tip for consumers:
ALWAYS check the ENTIRE validity of a site before purchasing. This one misleadingly has an address in London, though the dresses are made in and shipped from China. If you have the time, request fabric samples and order 2 months in advance. If you get engaged and want your wedding in a month and a half...don't risk it with this company.
Dec 1, 2021
I placed my order with clear specifications that if the dress i ordered(not a wedding dress) could not be completed in the advertised time frame, then cancel my order. Im getting the run around from different CSRs responding wanting me to pay a rush fee. Now they are saying they started the taiiloring process, so they can keep a percentage of my money.
Paid them but no dresses. Spent a lot of money on several matching dresses, only one delivered and no refund for the others. Other reviews suggest great value for money but it would seem this is at the cost of high risk, as in my case. If Dorris Wedding or their sub-contractors mess up they just walk away leaving you with none of your order and no refund. I have been unable to trace their company details/headquarters thus far. I strongly advise against playing Russian Roulette with this company. I am trying to pursue them legally but hard to track down.
Beautiful as always! I wore the white one for my bridal shower. Perfect, well made, just what I needed and did exactly what it was supposed to under a white skirt! And the black one during my bachelorette party. Love it. Comfortable. Adorable. I would have one in every color if I could.
The dress I ordered is nothing like the picture shown. Horrific customers service. They are ignoring my emails after providing extensive proof that they are in the wrong. Please don't gamble and lose your valuable money to this shady overseas company.
I emailed them to try and get help to order some swatches before I decided to complete my order, and they took two days to reply! And when they did they offered no help. They just told me to pick from what they have. Then when I went to checkout for the FREE SAMPLES shipping was $22.74... FOR "FREE" SWATCHES
Tip for consumers:
Do not use this site unless you already know what you want and you can really trust it.
It's almost laugnable but I'm out 120.00. The most horribly made dress. Not at all to my measurments. Bad fabric, bad stiching, just bad all around. And non returnable as I had it custom made. I believe they are from China. I think they made it for someone 5'5"... and Im 5'8". The bra padding was up to my clavical. Stay away. Seriously. I should have know better. There isnt even a customer service number to call. Once you email it takes 2-3 days for a response.
I'm not sure what to say except OMG! I added pictures of the dress I received. I reminds me of Madonna Like a Virgin Halloween costume...
Tip for consumers:
RUN AWAY! I added a picture of the dress I received as well as the dress from their website. Would you wear this??
I ordered my dress several months before my wedding and contacted the seller prior to purchasing the dress to make sure it did not have a train. Which they verified via e-mail. I received the dress in a timely manner but the dress indeed had a train. Furthermore, the color was wrong, the beads were falling off and the zipper was broken. I immediately messaged the company with my concerns and they replied by saying there is nothing they can do because the dress is a special order! Terrible customer service. Trust me! Do not order from the website! Terrible just terrible! I get not returning special orders but fix your mistakes!
I wish I could have seen my face when I opened the package containing this dress! I was in love! I realize its just a dress but its one of the prettiest dresses I've ever seen! I originally bought it with a black sash and a silver neck bow which was beautiful and complemented the dress perfectly. I started thinking though, that it might be fun to switch the look up sometimes and have a silver sash and black neck bow so I got right on ordering them. They arrived just as beautiful as the others! Thank you so much for taking the time to make me the duplicates, I appreciate it so very much.:-)
Unfortunately, based on their policy, you will most likely not qualify for a return. They will find something that will disqualify you from even their partial 80% refund (and if you received free shipping initially, that amount will be deducted from your refund also). If you DO get through to them within your 14-day window, they will first suggest that you to try to sell the dress on Craigslist. If you were out of you 14 day return window, they will tell you 'tough luck.' If the dress actually makes it back to them within the return window, they will say that the dress smells like perfume, or they'll mention other signs of wear (even if you never actually tried it on). But it seems that most often the dress won't make it to the given address in the first place, and it will end up "abandoned" and you won't receive anything at all. If you are returning the dress because it was not as described, I highly recommend opening a PayPal case if you want to even think about getting any of your money back. But even then, it's still not guaranteed that you will. I haven't yet heard of anyone making a successful return to this company. I have a pending PayPal case currently, just paid $65 out of my pocket for return shipping, and am crossing every finger on my body tightly that the dress will show "delivered" on the USPS tracking.
Do NOT order from this website it is a scam! It doesn't matter if you try a deess on locally and live it. You will not get anything close to the dress you are expecting. The company will send you a cheap dress that looks nothing like what you ordered and then will tell you sorry but your stuck with it! This company is in CHina and is a scam! Read the "good" reviews it's obvious that they are fabricated. I tried to leave several bad reviews on there page and they deleted them! I'll I can say is DONT DO IT! You will regret it!
No it is a scam! Do not order from them! I believe that the reviews on their website are fake! I have tried to leave several bad reviews but the never show up. They sent me a cheap, ugly dress. Which was completely different from me I had ordered and we're not willing to do anything to make it right!
This website is a scam! They will tell you what you want to hear but in reality you will end up with a hideous, cheap piece of garbage. Do NOT order from the. They sent me the wrong dress which was also damaged and will do nothing to make it right. I believe that most of the good reviews are indeed fake. Read them it's obvious that the same person wrote them. I tried leaving several bad reviews on their bad and they get deleted. I read the bad reviews prior to ordering but also thought that won't happen to me. Well... it did! Run while you still can!
This is how the process goes... you find a dress you like. Maybe e-mail back and forth about it a few times. They tell you what you want to hear, take your money and then send you a cheap piece of garbage and then will do nothing to right their wrong! I got the completely wrong dress! It was the wrong color, had a train on it and was damaged. The cheap beading was falling off, zipper was broken, straps were uneven. The dress was unbelievably hideous, cheap and a complete waste of time and money. The customer service is terrible and will do nothing to write their wrong! I believe the reviews on their website are fake and have tried to leave several real reviews but they get deleted. This company is in China and it is a scam! DO NOT order from them!
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