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    Dorriswedding

Ratings On Other Platforms

Trustpilot
2.5 / 5
ResellerRatings
1 / 5
Corporate Values

Overview

Dorriswedding has a consumer rating of 4.12 stars from 475 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Dorriswedding most frequently mention beautiful dress, customer service and bridesmaids dresses.Dorriswedding ranks 11th among Wedding Dresses sites.

  • Service
    23
  • Value
    22
  • Quality
    21

This company does not typically respond to reviews

Positive reviews (last 12 months): 23.1%
Positive
3
Neutral
2
Negative
8
View ratings trends
58
See all photos

What reviewers want you to know

Positive highlights

  • I'm very thankful that I purchased my wedding dress from June Bridals!

Critical highlights

  • I'm not impressed with this company or their customer service.
How would you rate Dorriswedding?
Top Positive Review

“Refund Process worked out”

Sheila N.
2/21/22

Although it took quite a while for them to respond to my email request for refund (my dress did not fit), they did and did allow me to return the dress, although they stated the cost may be $40-$70 dollars since it is oversees shipping. THey also offered the option below, which I thought was nice, and that is what I am going to do. Hoping it works! "So we suggest you donate your dress to GoodWill within 7 days and you will get an (after deducting the shipping fee we paid for the package) 70% refund with the receipt, we will refund you as soon as we get the receipt from GoodWill or any kind of proof of donation. Just send us the picture of the proof will be fine."

See positive reviews
Top Critical Review

“What i ordered is not what I got.”

Oluwatosin A.
10/6/21

This company is a big mess. Don't be deceive. What you see online is not what they will send to you. I ordered a dress worth of $300 and I received a mess. It's totally different from what they displayed online and with a different tag label not Dorriswedding label. I can read here that the return fee is very expensive. I've been trying to get in touch with them through email, all I received is ticket booked and they put 14days on their return policy with no link to fill and return. Beware!

See critical reviews

Reviews (475)

Rating

Timeframe

Other

Reviews that mention popular keywords

wedding dress (48) customer service (39)
sheilan137
1 review
2 helpful votes
February 21st, 2022
Verified purchase

Although it took quite a while for them to respond to my email request for refund (my dress did not fit), they did and did allow me to return the dress, although they stated the cost may be $40-$70 dollars since it is oversees shipping. THey also offered the option below, which I thought was nice, and that is what I am going to do. Hoping it works!
"So we suggest you donate your dress to GoodWill within 7 days and you will get an (after deducting the shipping fee we paid for the package) 70% refund with the receipt, we will refund you as soon as we get the receipt from GoodWill or any kind of proof of donation. Just send us the picture of the proof will be fine."

Tip for consumers:
They do not honor their return policy, I have emailed them 3 times, as required by the policy, and no reponse.

Products used:
dress, but didn't use because too small. And they are not honoring their return policy

Service
Value
Shipping
Returns
Quality
oluwatosina10
1 review
1 helpful vote
October 6th, 2021

This company is a big mess. Don't be deceive. What you see online is not what they will send to you. I ordered a dress worth of $300 and I received a mess. It's totally different from what they displayed online and with a different tag label not Dorriswedding label.

I can read here that the return fee is very expensive. I've been trying to get in touch with them through email, all I received is ticket booked and they put 14days on their return policy with no link to fill and return.

Beware!

abbyr92
1 review
3 helpful votes
September 23rd, 2021

Do NOT order from here unless you're 100% positive you won't need to return for any reason at all. I didn't end up liking the dress as much as I had hoped but I would have had to spend over $100 just to return it because it has an international return address (China).

Tip for consumers:
They seem really nice, but don’t be fooled. You’re basically stuck with whatever you buy unless you want to spend over $100 to return it.

Products used:
Wedding dress

Service
Value
Shipping
Returns
Quality
gerardol47
0 reviews
3 helpful votes
January 24th, 2022

Terrible customer service. My fiancé tried to return a dress within the allowed period and didn't respond for weeks. Finally we reach someone and they say it's no longer within the return period even though the original request was sent well within the return period. After clarifying that we were in fact within the return period, they reply stating that we wouldn't get a full refund even though their return policy implies that we would. DO NOT BUY FROM HERE! After looking further, the same dresses are available in other shops for much cheaper and better quality.

lynsep
1 review
1 helpful vote
February 1st, 2022
Verified purchase

I purchased a dress from Dorris Wedding. It was NOT the dress in the picture. I measured myself and ordered the size I thought I needed bases off the size chart. The dress was way too small. I am trying to return the dress and cannot get anyone to respond to me. Don't waste your time or money on this place.

Service
Value
Shipping
Returns
Quality
kolbyl3
1 review
2 helpful votes
July 28th, 2021

I will preface this by saying that their return policy is posted on their website. Just be fully prepared to only receive a small fraction of your money back if you do not like the dress.

If you decide to return it and they accept your return, you are required to send it through USPS. They use alternate carriers to ship it to you which are cheaper, but you have to pay an extra import tax that shows up on your bank statement without warning. However, to ship back to them you are only allowed to use USPS so that they don't have to pay any extra fees - it cost about $75 to send it back to China through USPS.

That is not the only charge you have to pay to return it. They also only give you 80% of the purchase price of your dress back due to a 20% restocking fee. Now, here's the one that really got me. In addition to that, they offer free shipping when they first send the dress to you initially, but if you decide to return it they tell you that you must also pay whatever fee they paid to ship it to you originally. This seems completely unrelated to me and feels like just another way to squeeze as much money out of you as they can. They also don't tell you how much they paid to ship it to you originally unless you ask as it just comes up as "free shipping" during the purchasing process.

They do not provide close up pictures and some on their website are blurry. Below are pictures of the online dress and what my actual dress looked like close up. It definitely looked similar to what was on their website, but was not the exact dress. Like another review mentioned, I think they use pictures of really nice dresses and try to replicate them in their factory in China. I think a sign that this is the case is that on their website the backgrounds in the pictures are all different and there is no consistency.

So in total I would have received about $44 back for paying $191 up front. I decided just to donate the dress so I wasn't out and extra $75 to pay to ship it back while I wait who knows how long for a partial refund.

Service
Value
Shipping
Returns
Quality
dorrisw
Dorris W. – Dorriswedding Rep

Hi Kolby,
We are sorry that the dress failed to satisfy you.
Mostly it shall take USPS 30-45 days to ship the
Items back to China. We will issue a refund once
It is delivered to our facility. The banks will need
8-12 days to process our refund request. Shipping
And refund processing take most of the time.

katrinas15
1 review
2 helpful votes
August 18th, 2016

THE SIZE OF THE DRESS DOES NOT MATCH THE TABLE IN THE PAGE, I OPENED A DISPUTE AND I GOT REPLY ON THE MESSAGES I SENT. NOT GOOD RETURN POLICY! BE CAREFUL WHEN YOU PLACE YOUR ORDER

jayneh8
2 reviews
4 helpful votes
December 2nd, 2021
• Updated review

As soon as I wrote a review the next day I got a email saying how to return. It cost $40 to send back. I didn't hear anything for well over a month and so I sent them a email saying I didn't get my refund. I got it that day. So it pays to be a squeaky wheel!

Tip for consumers:
Just be willing to pay return shipping costs to China. Also be willing to complain.

Products used:
It's a full refund minus the shipping

Service
Value
Shipping
Returns
Quality
Won't return
September 1st, 2021
Verified purchase
• Previous review

I received my dress in a timely manner but the lace was very itchy. I keep trying to get ahold of them because your supposed to return within 2 weeks and get a okay before you send. They won't answer emails just say a ticket has been issued. So irritating. It's $150.00. Do not order

Tip for consumers:
Don't order

Products used:
None

Service
Value
Shipping
Returns
Quality
sarahd1368
1 review
1 helpful vote
September 14th, 2021

I ordered 2 dresses for my wedding! Did the measurements, everything. They were ao helpful before I ordered but once i got the dresses & they are GARBAGE. 5 times to big, so much material. Just junk! I have started 16 tickets & not 1 reply. DO NOT ORDER FROM THIS JOKE OF A COMPANY!

Service
Value
Shipping
Returns
dorrisw
Dorris W. – Dorriswedding Rep

Sorry for responding late. It is the high season for our business and we are so short-handed. We are catching up with all the emails flooded to our support email inbox. It is a lovely dress and the sizing is accurate. We guess you hadn't checked out the size chart before ordering online. We are sorry again for bothering you with a late response but it is unfair to receive a negative review on the product due to the late response. Please check your inbox for detailed return instructions and have a nice day!

crystalj267
1 review
1 helpful vote
January 31st, 2022

I ordered a wedding dress from these people and when the dress arrived it was damaged! Sizing was incorrect and it had blue pen Mark's all over it! When returning their items you have to pay an additional $50 postal mail and they never return your money! DO NOT ORDER FROM THESE PEOPLE! YOU WILL BE HIGHLY DISAPPOINTED! AND OUT OF COMPENSATION! HORRIBLE EXPERIENCE! THEY AREN'T REAL TAILORS NOR DO THEY SELL WEDING MATERIAL! THE DRESS WAS A SHEET! PRETTY MUCH! STAY AWAY!

Tip for consumers:
DO NOT EVER ORDER FROM HERE!

Products used:
Dress

Service
Value
Shipping
Returns
Quality
valik1
1 review
0 helpful votes
November 26th, 2021
Verified purchase

I knew it was a big risk buying my wedding dress online but I fell in love with this dress from Dorris Wedding. I am glad I took the risk because the dress arrived when promised, communication was great and the dress itself looks lovely. Its quality is as good as some of the dresses in shops I tried and worth £1500 just to hire. If you do your research and obviously not expect to get a big ball gown dress for £100 then I recommend buying online. I thought that the image and the original cost and the discount cost seemed realistic so I went for it. Now I can spend all that extra money for the reception. Looking forward to wearing it on my wedding day!

Tip for consumers:
Make sure the price of what you're getting seems realistic.

Products used:
Wedding dress

Service
Value
Shipping
Returns
Quality
connieb363
1 review
1 helpful vote
August 12th, 2020

Dress was not as pictured. It was very bulky and had stiff lace. I ordered it two sizes bigger and it still didn't fit. Customer service said I should just donate it, sell it on Craigslist or return it to China for a huge fee.DO NOT PURCHASE FROM THIS COMPANY!

dorrisw
Dorris W. – Dorriswedding Rep

It was verified as order 1540. But all customers know our order number looks this way, drw20200817-47839.
Drw is short for dorriswedding and the date of transaction follows, dash, then a serial number.

amyc496
1 review
25 helpful votes
February 28th, 2019

I'm dumb for not doing more research before ordering, but maybe I can help someone else avoid my mistake.
-Dress was not as pictured. Different color; ugly, stiff lace.
-Customer service said I should should just donate it, or return it for a fraction of the original cost.
-I sent it back for $35 in shipping.
-Five months later it came back to me after a visit to China.
AVOID THIS COMPANY.

dorrisw
Dorris W. – Dorriswedding Rep

Hi Amy,

Sorry for any inconvenience may cause you.
We haven't heard you since last Sept. You can send us an message and we would love to help you. There is a chance that local post office will return the package to shippers without our prior notice. But we
Will refund you as soon as we find out. Please send a message to our support team and we will issue the refund. Again we feel terrible for what happened to you.

Best Regards,
Alex

bm259
1 review
35 helpful votes
July 8th, 2019

The positive reviews on this site are fake. Dorris Wedding is terrible they lie. I ordered a custom size dress. The dress that arrived was terrible quality and 3 sizes to small. I had it measured by a proper taylor. They asked me to send photos of the dress which i did they then sent me photos of another dress pretending it is the one they sent me. Please please do not spend your money with this company.

Tip for consumers:
DO NOT USE THIS SITE

Products used:
I didnt use them. They denied everything and Lie.

Service
Value
Shipping
Returns
Quality
dorrisw
Dorris W. – Dorriswedding Rep

Hi there,

Sorry for any inconvenience may cause you.
We are terribly sorry that you are not satisfied with the dress. Please kindly note all dresses shipped out from our facility will go through twice inspection and we have pictures of your dress being measured at the QC department. This is why we do not agree with you since solid evidence could be give to show the dress were made correctly according to the measurements submitted online.
Your understanding is highly appreciated.

Best Regards,
Alex

paulap538
2 reviews
0 helpful votes
December 1st, 2021
Verified purchase

I was so excited to find my wedding dress at this price that I forgot to check where they were located. I read the reviews and there were many very good ones. There were also some not-so-good, but I figured "there's always someone." I sent an email asking if they could make my custom dress and get it to me in time for my wedding on Nov 20. They said "YES." I paid a rush fee on top of the price my niece paid for the dress. I'm 61 and I got married for the first time. IT WAS A BIG DEAL!
They didn't even SHIP my dress until Nov 19 - the day before my wedding; according to the FEDEX timeline. They refunded the RUSH fee, but took no other responsibility. They LIED to me about the ability to get the dress to me on time.
The dress arrived 1 week AFTER my wedding. The entire event was planned around this dress. It was a THEME wedding; a Downton Abbey afternoon tea party by the sea. I managed to get a dress locally that didn't entirely ruin the theme, but it cost me $500 that wasn't in my budget.
When the dress arrived, it was a fuscia-purple... NOT lavender as their photo. Which was stolen from a London designer on Etsy. So they re-create other peoples designs at a greatly reduced cost. I kind of don't mind that, but it's a lack of integrity to rip-off other designers work. I also mind that the dress came in purple, not lavender as in the dress in their picture. Also, the lace, pearl and sequin waist centerpiece was GOLD in the photo; not IVORY.
It was definitely my fault in not checking their ACTUAL location first. The grammar in the communications should have tipped me off. I actually do a lot of business with clothing from China for my business and only occasionally have an issue. This time, it was a BIG DEAL.
As for what was positive... the dress is beautiful, though not a color I can wear. The underdress is very well made, though the sheer overdress has loose threads sticking out, some of the machine stitching ends abruptly too soon, where it should have a few more stiches so the end of the stitching disappears. If you sew yourself or work in the garment industry, you'll know what I mean.
Includes photo of dress advertised on the website and the dress I received.

Tip for consumers:
ALWAYS check the ENTIRE validity of a site before purchasing. This one misleadingly has an address in London, though the dresses are made in and shipped from China. If you have the time, request fabric samples and order 2 months in advance. If you get engaged and want your wedding in a month and a half...don't risk it with this company.
Dec 1, 2021

Products used:
Wedding Dress

Service
Value
Shipping
Returns
Quality
teresah199
1 review
3 helpful votes
March 21st, 2019

I placed my order with clear specifications that if the dress i ordered(not a wedding dress) could not be completed in the advertised time frame, then cancel my order. Im getting the run around from different CSRs responding wanting me to pay a rush fee. Now they are saying they started the taiiloring process, so they can keep a percentage of my money.

dorrisw
Dorris W. – Dorriswedding Rep

Teresa Hagen
Has my account been credited yet?
2 days ago
Alex assigned ticket to Josh
2 days ago
Josh
Dear Teresa,

Thank you for writing to us!
Your order was cancelled and we issued a
Full refund. You will receive the funds in
8-12 days.

Any questions. Please let us know.

Have a nice day!
Best Regards,
Josh

janeh109
1 review
25 helpful votes
March 17th, 2018

Paid them but no dresses. Spent a lot of money on several matching dresses, only one delivered and no refund for the others. Other reviews suggest great value for money but it would seem this is at the cost of high risk, as in my case. If Dorris Wedding or their sub-contractors mess up they just walk away leaving you with none of your order and no refund. I have been unable to trace their company details/headquarters thus far. I strongly advise against playing Russian Roulette with this company. I am trying to pursue them legally but hard to track down.

samanthad102
1 review
12 helpful votes
August 8th, 2018

Beautiful as always! I wore the white one for my bridal shower. Perfect, well made, just what I needed and did exactly what it was supposed to under a white skirt! And the black one during my bachelorette party. Love it. Comfortable. Adorable. I would have one in every color if I could.

kelsies3
1 review
9 helpful votes
January 21st, 2019

Love the fit, the only con is the bottom is white and not cream like the top. Other than that, i love it.

mollym89
1 review
1 helpful vote
August 21st, 2018

The dress I ordered is nothing like the picture shown. Horrific customers service. They are ignoring my emails after providing extensive proof that they are in the wrong. Please don't gamble and lose your valuable money to this shady overseas company.

dorisw27
Doris W. – Dorriswedding Rep

Hi Molly,

All dresses are made-to-order items and made from scratch, our tailoring team spends hours and hours on every dress ordered online and we do not resell sold dresses. We are doing our best to satisfy our customers. Would you please send the pictures to our customer service department?

Best Regards,
Doris Wedding

anissam7
1 review
19 helpful votes
May 7th, 2018

I emailed them to try and get help to order some swatches before I decided to complete my order, and they took two days to reply! And when they did they offered no help. They just told me to pick from what they have. Then when I went to checkout for the FREE SAMPLES shipping was $22.74... FOR "FREE" SWATCHES

Tip for consumers:
Do not use this site unless you already know what you want and you can really trust it.

Service
Shipping
robinr101
1 review
22 helpful votes
March 7th, 2018

It's almost laugnable but I'm out 120.00. The most horribly made dress. Not at all to my measurments. Bad fabric, bad stiching, just bad all around. And non returnable as I had it custom made. I believe they are from China. I think they made it for someone 5'5"... and Im 5'8". The bra padding was up to my clavical. Stay away. Seriously. I should have know better. There isnt even a customer service number to call. Once you email it takes 2-3 days for a response.

juliea182
1 review
2 helpful votes
April 25th, 2018

I'm not sure what to say except OMG! I added pictures of the dress I received. I reminds me of Madonna Like a Virgin Halloween costume...

Tip for consumers:
RUN AWAY! I added a picture of the dress I received as well as the dress from their website. Would you wear this??

Service
Value
Returns
Quality
kimberlys363
1 review
17 helpful votes
June 4th, 2019

I ordered my dress several months before my wedding and contacted the seller prior to purchasing the dress to make sure it did not have a train. Which they verified via e-mail. I received the dress in a timely manner but the dress indeed had a train. Furthermore, the color was wrong, the beads were falling off and the zipper was broken. I immediately messaged the company with my concerns and they replied by saying there is nothing they can do because the dress is a special order! Terrible customer service. Trust me! Do not order from the website! Terrible just terrible! I get not returning special orders but fix your mistakes!

annes252
1 review
15 helpful votes
August 8th, 2018

I wish I could have seen my face when I opened the package containing this dress! I was in love! I realize its just a dress but its one of the prettiest dresses I've ever seen! I originally bought it with a black sash and a silver neck bow which was beautiful and complemented the dress perfectly. I started thinking though, that it might be fun to switch the look up sometimes and have a silver sash and black neck bow so I got right on ordering them. They arrived just as beautiful as the others! Thank you so much for taking the time to make me the duplicates, I appreciate it so very much.:-)

Q&A (23)

Answer:

I suggest you do NOT order from them at all as it is a SCAM!

By Kimberly s.
Answer:

Unfortunately, based on their policy, you will most likely not qualify for a return. They will find something that will disqualify you from even their partial 80% refund (and if you received free shipping initially, that amount will be deducted from your refund also). If you DO get through to them within your 14-day window, they will first suggest that you to try to sell the dress on Craigslist. If you were out of you 14 day return window, they will tell you 'tough luck.' If the dress actually makes it back to them within the return window, they will say that the dress smells like perfume, or they'll mention other signs of wear (even if you never actually tried it on). But it seems that most often the dress won't make it to the given address in the first place, and it will end up "abandoned" and you won't receive anything at all. If you are returning the dress because it was not as described, I highly recommend opening a PayPal case if you want to even think about getting any of your money back. But even then, it's still not guaranteed that you will. I haven't yet heard of anyone making a successful return to this company. I have a pending PayPal case currently, just paid $65 out of my pocket for return shipping, and am crossing every finger on my body tightly that the dress will show "delivered" on the USPS tracking.

By Emily C.
Answer:

China. Even though the site URLs say America. They are all made in a factory in China and sent from china - Terrible quality

By B M.
Answer:

The dresses come from China... I know, I know... but I asked God to bless my dress and it is so! Believe in the good that can be and it WILL be so!

By Shontay G.
Answer:

Do NOT order from this website it is a scam! It doesn't matter if you try a deess on locally and live it. You will not get anything close to the dress you are expecting. The company will send you a cheap dress that looks nothing like what you ordered and then will tell you sorry but your stuck with it! This company is in CHina and is a scam! Read the "good" reviews it's obvious that they are fabricated. I tried to leave several bad reviews on there page and they deleted them! I'll I can say is DONT DO IT! You will regret it!

By Kimberly s.
Answer:

No it is a scam! Do not order from them! I believe that the reviews on their website are fake! I have tried to leave several bad reviews but the never show up. They sent me a cheap, ugly dress. Which was completely different from me I had ordered and we're not willing to do anything to make it right!

By Kimberly s.
Answer:

This website is a scam! They will tell you what you want to hear but in reality you will end up with a hideous, cheap piece of garbage. Do NOT order from the. They sent me the wrong dress which was also damaged and will do nothing to make it right. I believe that most of the good reviews are indeed fake. Read them it's obvious that the same person wrote them. I tried leaving several bad reviews on their bad and they get deleted. I read the bad reviews prior to ordering but also thought that won't happen to me. Well... it did! Run while you still can!

By Kimberly s.
Answer:

No they are not the same as the photos. They are not as nice and the quality is terrrible

By B M.
Answer:

They are not in the US this is a scam website in China! Do not order from them!

By Kimberly s.
Answer:

This is how the process goes... you find a dress you like. Maybe e-mail back and forth about it a few times. They tell you what you want to hear, take your money and then send you a cheap piece of garbage and then will do nothing to right their wrong! I got the completely wrong dress! It was the wrong color, had a train on it and was damaged. The cheap beading was falling off, zipper was broken, straps were uneven. The dress was unbelievably hideous, cheap and a complete waste of time and money. The customer service is terrible and will do nothing to write their wrong! I believe the reviews on their website are fake and have tried to leave several real reviews but they get deleted. This company is in China and it is a scam! DO NOT order from them!

By Kimberly s.

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About the business

High quality cheap wedding dresses online! We provide affordable wedding dresses, prom dresses and bridesmaid dresses. Register today to win great discounts!

Business History

Our company was founded in 2003 with the vision of becoming a global online shopping destination with the hottest styles that reflect the latest fashion trends. Our mission is to provide you with a vast number of high quality styles at a price to fit any budget. We are always working tirelessly to improve our site, provide top-notch customer service and be a fashion industry leader by meeting and exceeding our customer’s expectations.

Company Representative

dorrisw
Dorris W.
Typically does not respond to reviews

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475 reviews
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