Dont buy from DSW! Worst online shopping experience ever. I ordered gifts for Christmas and they sent them to the wrong address and wrong state! They couldnt even explain how that happened seeing that they had my correct address. Then of course I couldnt reorder because they no longer had the sizes I needed. Oh yeah…and I wont have the $ back for 3-5 days. I will never buy from DSW again. There are plenty of other shoe stores out there.

UPDATE
While I am not happy about the quality of the shoes, DSW refunded the cost. Having said that, the preferred outcome was to replace them, yet of course they are no longer carrying this item. I suppose this will have to do.

ORIGINAL REVIEW
I bought these Anne Klein shoes 8 mos ago from DSW and was horrified tonight to see the heel is cracked and broken, I luv these shoes, wore about 5 times. THIS IS UNACCEPTABLE! I'm an avid shopper of DSW and would like to believe this is a one off. The resolution I want is a NEW pair shipped to me at no cost. I'll gladly return the pair I have in exchange. I'm waiting for corporate to respond or reply to my request to abuse of next steps

I ordered 5 pair of shoes. Not only are they still pending, but the online help center disconnected me twice. The phone rep in India tried to blame FedEx, however. I have an account with FedEx and can see that the shoes have not been provided to them. This is the 2nd time in 6 weeks that the deliveries have been delayed and I am a VIP with them for 40 yrs. They have really gone downhill in their customer service and shipping.

Placed an order for 3 pairs of shoes, they cancelled 1 of them (why are items listed on your website if you don't have them in stock?), so I turned around and cancelled the entire order. 10 days and 4 calls, 2 emails later (neither responded to), they are still trying to charge my CC. I've now disputed it with the CC company, as DSW cannot get their s*&t together. This experience has made it so I will never shop at their stores or online with them again.

This was my 2nd time shopping at DSW in six years, the first time was an extremely fun experience. The second time on 2/13/2021 was even a more kind courteous service. I was in that mall for over 5 hours and DSW was by far the best shopping experience during my entire shopping spree. While at DSW Miss Jillian catered to me like a Queen she is Kind, Courteous, Funny, full of laughs she smiled kept it and pure 100% Professional. Thank you...

I ordered two pair of shoes. A pair of new balance running shoes and a pair of pink Nike women's running shoes. The New Balance arrived in a battered box with no lid and they've clearly been worn. Then the Nike running shoes showed up but they were a pair of MEN's hiking boots. There only answer was to return the items. Nice inconvenience for two separate shipments. They are the WORST. Shop elsewhere.

Please this store has put without prior notice that you have a limit of times to exchange or return an item I spent $ 102.00 for a gift to my husband, it did not fit him well, I went to the store with the receipt and they denied me the exchange. I have seen a store that gives you a receipt and 3 days later they deny you the change, and I have been a customer with reward for many years... I think this is not fair and no one is responsible for that...

I've been shopping at DSW for years and have had nothing but great experiences. I buy online and at the stores. Customer service is wonderful and the staff has always been great. I really can't understand why this store has had any bad reviews. I actually just ordered three pairs of shoes online and I'm waiting for them to be delivered at the store. The stores are always clean and organized and a pleasure to pursue. Love you DSW!

Ordered off their website for the first time since I couldn't find what I wanted anywhere else. Shoes received promptly & in fine condition. That being said, since giving my cell # for the order, my phone has received scam/spam calls & texts almost non-stop. One even while I was asleep in the middle of the night. Will absolutely never give this company another penny.

DSW very often sells goods that DSW doesn't have - Irritating Experiences. They lure you by offering a free bag with a $50 shoe purchase. They ship shoes and "sorry, we have no bag". Now that they offered me to buy a blue-white Nike bag, they did not have what they themselves offered! A totally screwed up inventory maintenance. Most irritating, I would even say dishonest. Hence ZERO STARS!

Shopping at DSW online has been nothing but a disaster. I recently tried to order a pair of shoes, and I tried ordering the same thing TEN different times and all of my orders were cancelled despite the item showing in stock. Customer service was nice, but not at all helpful and gave me empty promises about my item shipping. I finally gave up, and ordered a different pair, and tracking was inaccurate and showed different delivery dates every place I checked. Shop in store locations if at all.

Ordered two pairs of shoes. One white pair (dirty and brown). Second Black. Both were full of hair and dirt. GROSS! Wish I had checked reviews first. Guess thats all they sell.

Ordered sneakers five days ago. Order says still in progress. They take your money and then have no idea if product is in stock or when it can be delivered. Do not buy here!

I was pleased to receive a free backpack reward from DSW rewards today. They promise free shipping to home or store. Well, that is not correct. They try to gouge you on shipping to home and the closest DSW for me is 15 miles away. The online chat then wanted me to pay and then refund. Well that is not acceptable on an advertise free shipping. So much for a neat reward. Someone dropped the ball in programming.

I usually get shoes shipped from different places. 1st time with DSW. I prefer shopping in store. Ppl try the shoes on with no stocking, feet unclean, walk around and throw it back in the box. So I was skeptical on ordering sight unseen. I really am not bothered by delays with COVID. I didn't realize there is no signature required when they use FedEX and they leave the box out front. I ordered 4 shoes and 2 came. The other shipment was being transferred to USPS. Their error and my package was basically "lost" for a day. Now it's on a truck and again to be left out front.
I will look for the shoes elsewhere. No shipping ever again.

Extremely disappointed and how the customer service is handle. After reaching out about a inferior product customer service told me I was a few days out of warranty and would not honor anything. They referred me to the manufacturer then went to deferred me back to DSW who still said they would not do anything for me. Once again this was four days after the 90 day warranty that these boots completely fell apart after normal wear. Go anywhere else.

I ordered Timberland boots in black, and DSW shipped wheat. I guess they thought I'd just take whatever they sent. When I called and complained, they promised they were shipping out the correct color. 5 days later, I got an email that the order had been canceled because they were out of stock. Lies, just lies. Customer service told me what I wanted to hear to get me off the phone. And now I have to fight to get the refund for the original wrong pair that I've already returned. Find another seller. DSW is the worst!

Terrible experience! I placed this order well before christmas, paid for 2 day shipping to get it here on time. No updates. Called to check status on 12/22 and was told Fedex was picking up the order that day an it would arrive on 12/24. It didn't. No communications from your company whatsoever! Now I just check status again, and I see it's cancelled. AGAIN, NO COMMUNICATION from your company! Terrible customer service. I will never order again from your website.

I've had good shopping experience. They have great discounts and deliver my orders on time. For now, I made only one order but I think more is coming.

My wife's and my wedding rings were sent to the Columbus Ohio warehouse by mistake. We have all the documentation showing. Suddenly our wedding rings are nowhere to be found! Imagine that! We have tried to call DSW numerous times only to have rude reps on the phone with no help. I have now contacted the police enforcement and an investigation has started. My wife was a top DSW customer but they have now lost our business forever!

Very professional and fast, helped to choose the right size. Speed of service, product quality, and most importantly - customer focus - 5 points! Thank you very much.

Purchased boots in November that began falling apart in February, asked for a replacement pair, was told in no uncertain terms, NO - store policy! Will not be shopping there ever again, that's my policy, $100.00 boots that only lasted approximately three months, not a good value!

I bought a pair of boots awhile back from DSW and when I received them I got 2 left boots that were totally different brands. They made it right and shipped me a new pair. Then I bought a pair of sneakers…… I knew something was wrong when o opened the package and there was no top to the box! I looked at the sneakers and they were literally just thrown in and had appeared to be worn. So I called and they said to ship them back and they'll send me a new pair. So now this required me to find a box because the pair they sent didn't come w a proper box. So later I finally received my new pair except they literally came the same way the last pair did…. No proper box, just tossed in and appeared to have been sitting around for a year. This time I took them back to the store where the manager was nothing but condescending! Refused to give me a refund only store credit because when I purchased the original pair it was over 60 days. So here I am I purchased another pair because I had a credit. So I purchased a pair of slip on shoes I just received them today and as expected they were thrown in a box and the bottoms look like they have been worn. I am exchanging them and fingers crossed they can send me a brand new pair that is packaged like they are new. Honestly how can they screw up this many times in a row with 3 completely different pairs of shoes is beyond me.