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    eBay

2018 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
1.2 / 5
Reviews.io
3.3 / 5
Corporate Values

Overview

eBay has a consumer rating of 3.26 stars from 4,294 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with eBay most frequently mention great deals, free shipping and bad experiences.eBay ranks 3rd among Auction sites.

  • Service
    439
  • Value
    405
  • Shipping
    372
  • Returns
    352
  • Quality
    386
Positive reviews (last 12 months): 10%
Positive
26
Neutral
10
Negative
224
View ratings trends
281
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What reviewers want you to know

Positive highlights

  • A site with great customer service and support, as well as, great customer satisfaction and poroducts.
  • Read our review of eBay and see how this online auction site can help you make some extra money.
  • 2018 Customer Choice Winner

Critical highlights

  • Ebay says its Fedex problem and Fedex is saying its the Post Office problem then Back to Ebay, well, what a joke.
  • I had to remove my bank account and my credit cards from paypal to keep them from getting ruined.
  • My family is in shock at the heartlessness and cruelty of eBay customer support right now.
How would you rate eBay?
Top Positive Review

“Ebay Has Really Improved As Of Late”

jdr R.
4/5/21

Ebay's Customer Protection Policy is very good. They are very aggressive at protecting their customers from fraudulent buyers & sellers: (for example - item/s not as described, defective items, late delivery/no delivery situations etc). As a buyer, I've had to contact their customer service dept. four times in the space of approx. Six months. They've always compensated me accordingly. Kudos to them for maintaining such a secure, stress-free marketplace.

See positive reviews
Top Critical Review

“EBay is a cesspool for fakes”

Claire N.
6/30/20

Got scammed by a seller who sold me a fake designer item. Paid £800+ for worthless rubbish. EBay was so unhelpful and gave conflicting advice. This dragged out the process, caused unnecessary stress and confusion. I'm still fighting for my refund until today. But the seller is allowed to continue defrauding buyers. After this experience, I will NEVER buy anything from eBay again. AVOID seller ewelcia89891 - she will STEAL your money!

See critical reviews

Reviews (4,294)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (345) post office (40) credit card (51) customer support (45) buyer protection (56) return policy (29) auction site (24)
clairen58
1 review
35 helpful votes
June 30th, 2020

Got scammed by a seller who sold me a fake designer item. Paid £800+ for worthless rubbish. EBay was so unhelpful and gave conflicting advice. This dragged out the process, caused unnecessary stress and confusion. I'm still fighting for my refund until today. But the seller is allowed to continue defrauding buyers. After this experience, I will NEVER buy anything from eBay again. AVOID seller ewelcia89891 - she will STEAL your money!

allysont11
1 review
34 helpful votes
July 3rd, 2020

I ordered a DVD I'll cry tomorrow in June 2020. The seller provided tracking information about the delivery. I informed Ebay that I never received my package by mail. Ebay opened a case file and emailed me today that they refused to honor my payment/replace my purchase. I've checked my mailbox every day since the delivery status. Ebay rather lose my buying power instead of correcting this matter. Shame on Ebay! GOOD BYE EBAY

benjaminp270
1 review
3 helpful votes
February 5th, 2022
Verified purchase

Ebay charges ridiculous fees for sellers. Do not sell your item on ebay. They tax the heck out of you. Also, of you sell an item, and the buyer claims they never get it, if you didn't pay for shipment tracking then they will automatically take the money from you and refund. So if you're selling low dollar items where expensive shipping doesn't make sense, its not even worth it. Don't get me started on their xustomer support.

Service
Value
Shipping
Returns
Quality
siturs
5 reviews
0 helpful votes
December 25th, 2020

Here, too, there are cases of fraud, after all, any person can register here - so I advise you to be careful.
But on the other hand, this is a truly modern solution, and it deserves attention.

jamesr127
5 reviews
67 helpful votes
April 5th, 2021
• Updated review

Ebay's Customer Protection Policy is very good. They are very aggressive at protecting their customers from fraudulent buyers & sellers: (for example - item/s not as described, defective items, late delivery/no delivery situations etc). As a buyer, I've had to contact their customer service dept. four times in the space of approx. Six months. They've always compensated me accordingly. Kudos to them for maintaining such a secure, stress-free marketplace.

Increasingly more fraud on Ebay
November 28th, 2018
• Previous review

I've been a member since: Oct 08,2003, and have a (243) 100% positive feedback rating. However, I'm finding that buying on Ebay is becoming more and more of an unpleasant experience due to the increasing fraud.

In one instance, I spoke to TWO Ebay CSR's (called in twice) BEFORE I made a "buy it now" purchase, to have a seller/listing investigated because something didn't seem right. The price for the item listed was way too low.

The CRS's assured me that it was safe to go ahead and make the purchase despite the sellers reviews. Naturally, I never received my order. The tracking # provided by the seller showed that it was apparently "delivered" to a totally different province! Many other buyers were complaining about the exact same thing. Ebay does nothing towards providing the buyer a good will gesture for all your frustration and inconvenience.

As far as I'm concerned, they're going downhill fast.

syedr73
1 review
2 helpful votes
September 10th, 2021

I have posted something to sell on eBay, but my eBay account suddenly getting hacked. Weird bids and messages started floating. So any transaction is considered bogus and fraud even if it looks legitimate. I have tried to cancel eBay account, but I am unable to. I am suspecting eBay itself involved. This is happening again and again, so I am completely quitting buying and selling on eBay. You all just wait for your turn.

dmytriiy
1 review
5 helpful votes
June 11th, 2021
Verified purchase

Bought something on eBay for the first time. I was just shocked. The delivery of my product was delayed for 8 days, and was damaged during delivery (I will add a photo)! I applied for a refund, but I was refused without explaining the reasons for the refusal! I bought a product on Amazon a thousand times and if something was wrong, I returned it without any problems in one day! Never Buy on Ebay! I can't believe people can cheat like that now! This is my worst online shopping experience!

gabrielar50
1 review
10 helpful votes
October 10th, 2020

I registered on ebay, added PayPal, made a purchase. After an hour my account is blocked. Reason? They can't name any. They claim to care about safety. I lost $400 and a lot of time. I didn't get the money back. Under the product, it says that buyer protection is enabled. It says on PayPal that there is buyer protection in the transaction. It says on Ebay that this product has no buyer protection and it is not possible to cancel the order. Common scammers. Someone should lock them up.

miltons94
1 review
0 helpful votes
November 6th, 2021

Terrible customer service. Offered a return from an email sent me by ebay. They refunded the money but seller never sent the item back. Ignored 2 letters for help and then told me it was my fault for accepting the return even though they sent me an email requesting me to do so. Never again. I am out shipping for the return and the item. Below picture shows label I paid for and the fact that item was never returned to USPS. They refused to call the original buyer. Shame on them.

josee122
3 reviews
52 helpful votes
March 10th, 2020

I decided to sell an item on eBay and the buyer asked to return it 28 days later right before their 30 return policy expired. Long story short the money was refunded and I ended up paying sellers fee and shipping which was close to 80 dollars that I lost. I filed a complaint with the Better Business Bureau and as you know they are completely useless because they get their money from these companies to a good rating. DO NOT SELL ON eBay or make business with them. They are liars and thieves.

victoriac622
1 review
5 helpful votes
August 4th, 2021

Ebay has become the laughingstock of business. They do everything within their power to avoid being contacted so you can resolve an issue. I've never encountered such a joke of a company. Try dealing with their customer service people - it's impossible!

They do not publish an email or a telephone # so you can reach them. I will never buy anything from ebay again - and I feel truly sorry for their customers. - they're getting screwed!

Tip for consumers:
Stay away from ebay!!

Products used:
lamp

Service
Value
Returns
gerardp93
1 review
3 helpful votes
March 20th, 2022

They have stopped using PayPal and now want your actual bank account number. NO to that. Millions of people and sites get hacked every year.
And, just spent half an hour trying to list one blouse, I got an acknowledgement that the listing was finally up, but it wasn't. Much of the form you have to fill out is unclear as h*ll and the site keeps sending you back to fill out something that's incoherent, so unless you've gone through all this before and found your way around, don't bother.

michaelm7326
1 review
9 helpful votes
July 8th, 2021

I ordered and paid for a simple $12 dvd. Said it was delivered… it never was. Called EBay and told me the seller had red flags… so why are they still with eBay? Then wanted me to download app and connection was horrible… what a joke! I've ordered from Amazon and never had an issue. I'll take the $12 loss and promise to tell everyone I know how much I was screwed over!

karend662
1 review
33 helpful votes
March 23rd, 2020

Tried to order something from a company called four. Nines. Fine. Got a shipping notice and then no product. I emailed them, they responded but still no product. I emailed two more times, no response. When I gave them a bad review I got my money back... imagine that. This was my first and last experience with eBay. Just buy from Amazon, they have a fool proof system and you don't get snotty emails from the vendors.

tylere120
1 review
0 helpful votes
January 12th, 2022

My account got permanently suspended. I don't know why. I bought two items and placed bids on two or three more. I got a buying restriction to only pay now items. I bought a pay now item. I won two bids from before the restriction. I was prevented from paying for the bids. I finally was allowed to pay for the bids. Then my account was suspended as soon as I paid for the bids. That's all that ever happened on my account and eBay refuses to let me know why my account was suspended.

Tip for consumers:
Don’t make a new account and try to use your account if you want to use your account

Service
Value
Quality
harlank16
1 review
3 helpful votes
August 23rd, 2021

Garbage people run this site. Horrible, horrible customer service. Problems galore and no one to help, just a condescending attitude of "all of us vs. you". My account was suspended after a half dozen bids on items I've already purchased were "cancelled" even though I had paid AND received them. Then they wanted a copy of my driver's license, which I provided. Still suspended due to suspicious activity. Stick with Amazon.

mayl16
7 reviews
0 helpful votes
May 14th, 2021

I m using eBay for almost 20 years. A Trusted agent for both seller and buyer. Especially after I have many transactions on the site I became their eBay concierge member meaning if I need customer service I don't need to be on long hold. They will answer calls in mins. It's safe to purchase or sell on this site. Their rules are clear in writing and they follow up every of my concern. I will keep bidding and buying on this site.

Service
Value
Shipping
Returns
Quality
danielp1564
1 review
2 helpful votes
October 21st, 2021

EBay offer next to no support for its sellers. Seller fees are extremely high with eBay able to increase them per account for no reason at their discretion. Fees are on top of postage as well as taking a percentage of postage costs. Customer support can often turn out to be a pit of frustration. Treats sellers as disposable. Selling on eBay can often be very stressful and anxiety inducing.

Tip for consumers:
As a seller, don’t. As a buyer, just be cautious.

Service
Value
Shipping
Returns
Quality
glynisg3
2 reviews
31 helpful votes
June 1st, 2020

I'm thinking as I'm writing about the pros and cons. I've been a seller and am currently a buyer on EBay. Hands down it is a buyers market currently; a plethora of sellers with wonderful items selling at below market rates. The sellers that I buy from are professionals from small to large businesses. I always agree with reading feedback before you buy from a seller. I'm not sure how sellers are enjoying the market, but I will find out soon enough. Again!

huif1
1 review
0 helpful votes
March 18th, 2022

The eBay money back guarantee is junk.

What it's supposed to do and how I used it:
It's supposed to instill a level of trust so that you can quickly make a purchase for something that you would otherwise spend more time thinking about or may not purchase at all. You think, there's some slight risk, but eBay has my back.

What actually happens:
I bought a pair of New Air Jordans. There was no defect noted in the description, but pics were limited. So I bought. The sneakers passed the authenticity check, but when I got them there was a big black blemish on them and the texture was also worn down. I notified eBay right away, followed their process, and sent them detailed photos. They basically told me that I'm stuck with them and they won't do anything because from their perspective they passed authenticity check and the seller has no returns marked. Two problems here. 1) there is no sense of quality check with the authenticity check and 2) even though their policy says the money back guarantee has you covered for sellers that don't accept returns, they will not honor it.

Shop with caution. You may get swindled. By a seller and by eBay.

Tip for consumers:
Beware of eBay money back guarantee policy

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
alexm1749
2 reviews
2 helpful votes
February 14th, 2022

Ebay likes to remove negative feedback, so their questionable sellers can keep selling. Now they do it with neutral reviews too. What's the point in leaving feedback, which are buyers' honest accounts of their experiences, only to have them removed? And to make it nearly impossible to contact a live person -- trick, enter a chat and type, "have an agent call me," type your contact number, and you'll be connected -- is not good customer service at all. And they get to keep nearly 13% of sellers' $$ for doing what exactly? AVOID!

Service
Value
Shipping
Returns
Quality
keironj4
1 review
6 helpful votes
August 3rd, 2021

GoodBye Ebay

Been using ebay for 10 years and loved it now with all the FEE changes ill never use it again. Why on earth do they think we will give them our Bank Details when there are other auction sites that we can use with paypal and many of them are even FREE.
These new changes are a Big Mistake Ebay and you are going to lose LOYAL Long time users/customers like myself,
Talk with PAYPAL and let us continue to make transactions like we have always done, Its not to late.

christosb1
3 reviews
1 helpful vote
November 9th, 2021
Verified purchase

You may lose your money from a local shop but never from eBay!
Also their support system is very helpful.

Tip for consumers:
Always make a account and preferred method is PayPal

Products used:
Technological products

Service
Value
Shipping
Returns
Quality
ko67
1 review
6 helpful votes
May 15th, 2021

9 out of 10 items I've purchased lately have been defective, scams or eBay pulled the listing after I purchased the item. Then I had to contact them to get my money refunded in two days instead of up to a week. I've had to wait days to get eBay to refund PayPal and then days and days to get PayPal to refund my bank. In a word, they suck and are straight up hustling. Avoid at all costs.

Service
Value
Shipping
Returns
Quality
daphnem76
1 review
2 helpful votes
February 12th, 2022

I've been selling on eBay for over 10 years and have always been did life by with taking care of my customers. I just received negative feedback and eBay has refused to remove it. The review is a lie. The buyer completely lied in the review and eBay has refused to take the mega or review off. After 10 years of consistent selling service, they are allowing some Ahole to tarnish my perfect record. It's not right and had made me look at eBay in a totally different way. SELLERS BEWARE

Q&A (75)

Answer:

I would never buy a used car without seeing it in person and having it checked out.

By James W.
See more answers (18)
Answer:

Ebay is a den of thieves. Even Ebay is evasive on complaints to answers. When looking for items, be sure to be fully informed to what you are shopping and use all that knowledge to cypher the listing, even then have found those that list items to be evasive on answers. Avoid ebay if possible!

By BroC H.
See more answers (14)
Answer:

For their own purposes and to protect dishonest sellers. I was once an avid EBay shopper, but now avoid EBay. Buyer protection no longer exists. You buy at your own risk.

By Christine P.
See more answers (10)
Answer:

Ebay sells nothing. You are dealing with private sellers. Some are good, some are not. The best way to determine this is to check the feedback. I personally never buy from anyone who has a feedback lower than 90%. 96% is considered bad, by Ebay. Take that with a grain of salt. Ebay management is nuts.

By Valerie F.
See more answers (20)
Answer:

If you haven't already learned the hard way that Ebay is just pure bull$#*! when it comes to the sellers rights. When someone wants to send it back for any reason other than it doesn't work as described, you will be footing the bill. Not only will you lose the money you paid to ship it to them, Ebay will offer to provide a return label for them at your expense. Yep, that's right. They will bill you the price of the label if you don't provide it. Either way, you are paying for it to get back to you. It's get better. You can't leave negative feedback for the buyer either. It's not an option NO MATTER

By Chris N.
See more answers (4)
Answer:

Not to me! It's my main shopping tool! I look for good deals and free shipping!

By brian b.
See more answers (16)
Answer:

Yes. You are right. All what people told you are correct. Don't trust ebay and the seller on ebay. Amazon much better than them. But anyway the best way to buy electronics from the local stores or official stores.

By Alayham A.
See more answers (10)
Answer:

Depends on the seller. I wouldn't buy anything off ebay because there a crappy company.

By Greg L.
See more answers (15)
Answer:

Hi Tom, As for reviews, you don't get them. It's called feedback. When you buy an item, the seller will probably leave feedback after you leave feedback for them. I hope that answers your question. Nancy

By Nancy L.
See more answers (9)
Answer:

The correct thing to do is to email the seller and tell him you are not satisfied with the product and would like to return it for a refund. Most sellers will work with you. If after contacting the seller your problem is not resolved you than open a case with ebay that you the product is not satisfactory and you would like to return for a refund, Go to the seller first and give him a chance to make it right so it does not ruin his business.

By Shirley M.
See more answers (9)

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Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace

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