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    EricDress

Ratings On Other Platforms

Trustpilot
1.4 / 5
ResellerRatings
1 / 5
Corporate Values

Overview

EricDress has a consumer rating of 3.61 stars from 1,746 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with EricDress most frequently mention good quality, fast delivery and shopping experience.EricDress ranks 54th among Women's Clothing sites.

  • Service
    588
  • Value
    574
  • Shipping
    580
  • Returns
    446
  • Quality
    554

This company does not typically respond to reviews

Positive reviews (last 12 months): 3%
Positive
2
Neutral
0
Negative
65
View ratings trends
231
See all photos

What reviewers want you to know

Positive highlights

  • Delivery takes about 2 weeks, and I have found the customer service very prompt and courteous.
  • It makes me feel confident on my wedding dress and I have become the most beautiful bride.

Critical highlights

  • IT STATES ON THE RETURN POLICY THAT THEY GUARANTEE A FULL REFUND, IT IS $#*!ING SCAM.
  • Someone, sent a tracking number, which at first said there was no order number.
How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

See positive reviews
Top Critical Review

“Worst experience”

BoomBoom W.
5/22/21

Paid $31 for expedited shipping. Needed shoes for special occassion. After a week my order was still waiting to be shippped. My event came and went - no shoes. I decided to cancel order. Each time ericdress would offer discounts from 10% to $20 begging that I keep waiting in response to my multiple requests. It had to curse them out before I finally got my refund - nearly a month later. Ridiculous. NEVER AGAIN!

See critical reviews

Reviews (1,746)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (220) return policy (24) wedding dress (47) order number (32) return address (14) prom dress (23) phone number (19)
boomboomw
1 review
20 helpful votes
May 22nd, 2021
Verified purchase

Paid $31 for expedited shipping. Needed shoes for special occassion. After a week my order was still waiting to be shippped. My event came and went - no shoes. I decided to cancel order. Each time ericdress would offer discounts from 10% to $20 begging that I keep waiting in response to my multiple requests. It had to curse them out before I finally got my refund - nearly a month later. Ridiculous. NEVER AGAIN!

Tip for consumers:
Do not order from this site!!!!

Products used:
Nothing

Service
Value
Shipping
Returns
maggiea100
1 review
15 helpful votes
August 20th, 2021
Verified purchase

They are a FAKE website. You will NOT get your products! If you ordered from them, file a complaint with your banks and you should get your money back. Don't let them scare you that you won't get your money back. I ordered something and paid extra for 2 day shipping, which NEVER came. It kept saying "preparing." I also read in other reviews that the material of the dresses/clothes are cheap looking. Don't trust them.

ashleyh620
1 review
20 helpful votes
November 21st, 2020

If I could give negative stars I would. When ordering the same item came up different prices. I thought I was never going to get the delivery. They never gave a date and never updated on the status. The phone number was unusable and I never got a reply email back from them. When it finally came it was so cheaply made. Believe it or not our picture even looks better than it is in person. It's like they cut up a blanket and tried making a jacket out of it.

cedricl27
1 review
3 helpful votes
June 4th, 2021

Long story short. Ordered a blazer from the site, paid extra for expedited delivery. Blazer never made to the address I provided back in early May. Here it is June and their telling me to call DHL and find my package. You freaking find it! I paid to have my box delivered to my door. I was promised a delivery date, still ain't got it and they don't honor refunds. I'm calling the BBB and reporting these jive turkey suckas!

samanthar569
1 review
1 helpful vote
March 3rd, 2022
Verified purchase

This place just robs you blind. Don't bother. Ericdress makes you sign saying that you will return the item two days after being bought... even though it takes way longer than that to arrive. You pay for expedited shipping and do not get it. You pay for an item and do not get it. They said my item was delivered to my door, but to this day the item has never been delivered. I bought it last year. Ridiculous. Do more research before you even think of using them.

Tip for consumers:
Don’t use it.

Products used:
Didn’t get the product

Service
Value
Shipping
Returns
Quality
marthaf158
1 review
30 helpful votes
June 20th, 2020

I was highly disappointed because EricDress is a fake name for a low budget company called Tidebuy based out of China. I ordered a lace front wig and I paid extra money to have the wig expedited. I ordered the wig on May 7,2020 the wig arrived May 21. The wig was not what I ordered. It was ugly and old-fashioned looking. It looked cheap. This company is stealing from customers by making them pay top dollar for low quality merchandise.

rayb415
1 review
3 helpful votes
April 6th, 2021

I ordered a suite for my birthday from Eric dress I even paid extra for it to come early in time now my birthday is 3 days away and the order is still being processed all they did was take my money never even sent me an email to let me know that they received my funds I had to find out from my bank where the funds went I don't advise anyone to purchase from this company at all and I want my $#*!ing $124 back $#*!s.

Tip for consumers:
Never use this site it’s a $#*!ing scam just because somebody u know may have already got 1 or 2 pieces from this company doesn’t mean everybody that orders will trust me I’m still waiting for either my money or items

Products used:
Suit

Service
Value
Shipping
Returns
latashab33
2 reviews
9 helpful votes
September 22nd, 2021

This website is ridiculously fraudulent I ordered 2 different size seakers for woman. And when the order finally came the product of the shoes was so poor I wouldn't let a homeless person who needed shoes put that trash on their feet. I sent a complaint and no one has responded. I sent them their garbage back and I will be calling my credit card company ASAP... BUYER BE WARE!

deborahs906
1 review
14 helpful votes
August 19th, 2020

I ordered a "real baby" doll for my daughter $114.00 the piece of garbage that took three months to ship might as well been sent from the dollar store! No way to return or contact the company. PayPal refused my dispute. My next step is to see if Visa can get anywhere! So pissed!

deirdreb23
1 review
37 helpful votes
March 25th, 2020

This company is a scam. I placed an order on January 22,2020. I have yet to receive my order. I'm extremely disappointed as I was looking forward to the items. I will not purchase from this company again! EVER! From the reviews I've read, obviously I'm not the only one who has gotten scammed. My order is still preparing... 30 plus days later? I wished I could have rated this company a zero!

jol222
1 review
2 helpful votes
September 29th, 2021
Verified purchase

Truly disappointed with the quality of the white blazer that i ordered a few years back... it was smaller and super ill-fitting in every way. It's just unacceptable. Beware of sites like ericdress advertising really fabulous dresses at a much cheaper price... for they are truly low quality. I can't believe ericdress is still in business today.

Products used:
None.

Returns
Quality
dianeh718
1 review
14 helpful votes
September 9th, 2020

If any review has more than 3 stars it's a plant. It's been 2 months since my purchase. Tracking number says to moved in China for one day and has never moved again. I hate buying things from scam sites. I was assured it wouldn't be another Chinese scam site by "reviews". Obviously that's a lie. Emailed 3 times to no answer but you will get a RIDICULOUS amount of spam in your inbox. STAY AWAY

hannahr266
1 review
2 helpful votes
December 21st, 2021

I will absolutely under no condition recommend this place. Extremely slow delivery even when paying for fast shipping. All orders look NOTHING like there online photos. CHEAP, DISHONEST DESPICABLE COMPANY! WANT A REFUND!? Won't matter, they will finally offer you a full refund, you'll have to pay to ship item back, and at that point they will NEVER process your refund. Save every bit of your money, time and frustration and shop elsewhere. This company disgusts me!

Service
Value
Shipping
Returns
Quality
kimberlym933
3 reviews
1 helpful vote
August 27th, 2020

I have ordered my wedding dress here and at first i was so worried that i missed the size or anything, but luckily it turned out perfectly beautiful

micahm196
1 review
1 helpful vote
April 21st, 2021
Verified purchase

They never send your items, and their customer service is terrible. I ordered a tux with expedited shipping, expecting it within 3-5 business days. It has been 3 weeks. I payed 38 dollars for the faster shipping. The tux was for my son, and we haven't received it. Eric Dress hides behind the covid shipping delay, so you wait too long to get a refund when your items never arrive. They are a Chinese business, so this could be chalked up to the average 25 day wait times, but they haven't been any help as they just keep asking me to give them my order info, and then saying I'm giving them the wrong info.

Tip for consumers:
I wouldn't have used the site at all, but if you do, maybe order small items that they wont mind sending, as the site itself is generally just a scam.

Products used:
I never recieved Items to use.

Service
Value
Shipping
Returns
Quality
michelleo332
1 review
7 helpful votes
June 13th, 2020

These people are horrible. I ordered a wedding dress in ivory and they sent me a bright white dress. Their excuse was that their fabric supplier made a mistake in the color and because the dress was custom made, they will not accept a return nor will they give me a full refund. The purchase was $140.99 for the dress yet they are suggesting a refund of $30. This is completely unacceptable! Do NOT purchase from them. Horrible customer service. They provide no phone number, just an email address and take days on end to reply.

Service
Value
Shipping
Returns
Quality
chandras79
1 review
7 helpful votes
February 17th, 2021

DO NOT ORDER... this company ships of clothes that's the sizes of youth for adults, then your responsible for shipment to get it back, they had the nerve to offer me 14 dollars back from a 70 dollar purchase. How do you feel your suppose to keep someone money? Please people don't be setup to lose your money, it takes over a month to receive your purchase anyway.

Tip for consumers:
Nothing at all

Products used:
Coat

roshelleb1
1 review
1 helpful vote
July 25th, 2021

I'm still waiting on my package and I spend $131 and now they're trying to offer me $15 refund. I will never buy anything from China again because of my experience with this one company. I also will be reporting it to the Better Business Bureau Facebook Instagram any social media that you're on I will let them know how I was treated by this company. I've been asking for a refund since the 11th and if you look at the tracking you can see that the package was still in China and is still in China. But they refused to send me a refund.

Tip for consumers:
I purchase anything from this company I feel like they bullying me. You see where they said they can send me a $15 refund. I don't want the jacket and I want to send it back but they're telling me that I can't get a read for a refund.

Products used:
I bought something else from somewhere else to wear to the wedding.

Service
Shipping
Returns
Quality
patriciab2289
1 review
0 helpful votes
April 12th, 2021
Verified purchase

I bought an underskirt on Feb 3rd, they didn't even process the order until February 26th, and it is now April 12th and I still haven't received it or even received decent tracking info for it. I've contacted customer service multiple times and get the same auto message that claims it takes 3-7 days to process the order and that it's on its way. I seriously doubt I'll ever receive anything from them, and they've ignored my request to just cancel the order.
Keep your money and buy off of a different site. Almost $12 in shipping alone for over 2 months of waiting is ridiculous.

Service
Value
Shipping
Returns
vincef75
1 review
5 helpful votes
January 7th, 2021
Verified purchase

DO NOT BUY FROM ERICDRESS! My wife ordered a sweater for me, and paid extra for it to arrive by Christmas. They send the wrong sweater, an ugly one I would never wear, and it arrived after Christmas. She has been getting the run around ever since. They claim it is just a little flaw--a completely different sweater! And they expect her to pay for the return postage.

Service
Shipping
Returns
katherinew415
1 review
0 helpful votes
February 10th, 2022
Verified purchase

Place a Order with Eric Dress just to find out it's really a Cheap company out in china that's making poor quality production! Sent in a refund request considering I paid 31.94 for expedited shipping, just for them to offer me a $10 refund and to send it as regular shipping. Witch means the day of our engagement pictures will been done came and went before I still received my order! Saw a few jackets I wanted to order, but after reading your critical reviews I'm happy I only tested one item and you guys failed tremendously! Will never order for this site again and if push comes to shove I will take your whole company to court for False advertising.

Tip for consumers:
If your thinking about ordering DONT!!! You will never receive your order and if you do receive it, the date you needed it by will been have came and went! There are a lot more websites that will give you more bang for your bucks than this one! These people are a f***ing Joke.

Products used:
Shoes

Service
Shipping
Returns
johnc5564
1 review
6 helpful votes
November 18th, 2020

This stuff is Low Budget CHEAP QUALITY CHINA SCAM MATERIAL. Sure their pictures are really fancy. Unfortunately, it's not real. They get pictures off of Instagram models or high end sites to try to draw you in. Everything is a fake replica that is cheap material and doesn't even come close to the actual product you're seeking...

feliciab196
1 review
0 helpful votes
June 30th, 2021

I ordered a few items for a major event in plenty of time but only 1 item came before the event. The quality was very poor and old looking on the wig I received. The dress when it finally came a month later it looked like it was made of Styrofoam. I ordered shoe tassals but only one came. I still haven't received the last item I ordered at the same time. I have contacted the company and only received a discount email to apologize for the lateness that expired in 7 days. This is pure BS.

Tip for consumers:
Please don't

Products used:
none of them

Service
Value
Shipping
Returns
Quality
robbinh26
1 review
9 helpful votes
July 2nd, 2020

I ordered a dress in Jan 2020. 5 1/2 months later, it have yet to receive the dress. They provided me a bogus tracking website that dose not exist to tracking my purchase. They are quick to respond to emails, but no product. Go figure! Enough said. If you do purchase from them, do not use your credit card use an online payment system like Paypal. Its easier to file a claim.

msa168
1 review
1 helpful vote
June 12th, 2021

I ordered 2 dresses noted "pre-sale". 1.5 weeks later they email to say they cannot sell me one of the dress b/c I need to order a total of 5 items. Nothing noted about the 2nd dress. So are you holding up the procession for the other dress?! No phone number to call and speak with a LIVE person! I want a full refund and nothing further to do with Ericdress company! False advertising and don't honor the sales to their customers. This is going to be a battle with getting my monies refunded.

Q&A (432)

Answer:

Dear friend, Thanks for your mail. We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated. Best regards, Ericdress Team

By ericdress e.,
See more answers (16)
Answer:

Dear friend, Thanks for your question, After you signed up and you can login your account. When you are placing your order, you will see on the right above of your pages, If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team

By ericdress e.,
See more answers (6)
Answer:

Dear Sara, Thanks for your question here. Our size charts are for foreign countries.If you want to order, please kindly visit our size chart so that it would be more accurate. Some buyers bought items without referring our size chart. Hope that you could understand. Any other questions, please feel free to let me know at service@ericdress.com or reviews@ericdress.com. Have a nice day. Ericdress Team

By ericdress e.,
See more answers (13)
Answer:

HI, dear Natasha, Thanks for your question here. For the size, you could order according to our size chart details, there should be no problems about it. Any other questions, please feel free to email us at reviews@ericdress.com, I would be able to help you. Have a nice day. Ericdress

By ericdress e.,
See more answers (20)
Answer:

Hi, dear, thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Hope this would be helpful for you. Have a nice day. Ericdress

By ericdress e.,
See more answers (14)
Answer:

Dear Vickie, Thanks for your question here. We are a popular store now and we have lots of customers around the world. If you want to order from us, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving is slower than others. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team

By ericdress e.,
See more answers (12)
Answer:

Avoid this company, the sizing is inconsistent,, small being very small and the large extremely large. Even when you use their sizing guide there does not seem to be consistenency from one style to the next style of dress. YOU WOULD BE VERY DISAPPOINTED IF YOU ORDER FROM THEM.

By Helen P.
See more answers (10)
Answer:

Dear Janery, Thanks for your question here. We have a huge amount of customers around the world and also we have many policies on our site. If you want to buy on our site, please refer to our size chart, which would be correct. Thanks. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team

By ericdress e.,
See more answers (16)
Answer:

Dear friend, Nice day. We are very sorry for the unpleasant things happened on you. But our persons have emailed you at:o_lindsey_o@hotmail.co.uk for 2 times, we didn't heard from you. Please just check your mail box and send a reply. We need to know your specific delivery address so that you can get the items you ordered. Please let me know as soon as possible. Have a nice day. Best regards, Ericdress Team

By ericdress e.,
See more answers (7)
Answer:

Dear friend, Thanks for your question here. We are a well online store with good reputation and we have lots of customers around the world. For more, you can also visit our site also, please feel free to write us at service@ericdress.com or reviews@ericdress.com. Have a good day. Best wishes, Ericdress Team+

By ericdress e.,
See more answers (7)

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

ericdresse
ericdress e.
Typically does not respond to reviews

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3.6
1,710 reviews
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