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    Footwear etc.

Corporate Values

Overview

Footwear etc. has a consumer rating of 4.71 stars from 5,764 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Footwear etc. most frequently mention customer service, free shipping and great selection.Footwear etc. ranks 8th among Shoes sites.

  • Service
    23
  • Value
    173
  • Shipping
    173
  • Quality
    174

This company does not typically respond to reviews

Positive reviews (last 12 months): 92.9%
Positive
1,809
Neutral
83
Negative
56
View ratings trends
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What reviewers want you to know

Positive highlights

  • Their prices, selection and especially their customer service are amazing.
  • Depending on return policy being good too if they don't fit.

Critical highlights

No critical highlights yet

How would you rate Footwear etc.?
Top Positive Review

“Footwear etc, you couldn't be more customer respectful,...”

PATRICIA C.
5/30/20

Footwear etc, you couldn't be more customer respectful, in my humble opinion. The way you designed your checkout to conveniently post customers' available rewards is fabulous. Of course it took me a bit to see what you were doing but that is on me. When I saw the APPLY THIS REWARD buttons it brought a smile of utter satisfaction to my face. Thank you Footwear etc team.

See positive reviews
Top Critical Review

“It is IMPOSSIBLE to create an account on your site”

Michael S.
6/25/20

It is IMPOSSIBLE to create an account on your site. I tried on the mobile app, with more than one browser, and in both the mobile-mode and desktop-mode. I tried on my Mac on both Chrome and Safari. You have a bug. I finally decided to try to buy an item as a "guest". That worked. I wasted a lot of time. I prefer having an account so I can come back, see purchase history, follow up on orders, and get support - to have a vendor relationship.

See critical reviews

Reviews (5,764)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (74) return policy (14) quality shoes (10)
patriciac1047
1 review
16 helpful votes
May 30th, 2020
Verified site experience

Footwear etc, you couldn't be more customer respectful, in my humble opinion. The way you designed your checkout to conveniently post customers' available rewards is fabulous. Of course it took me a bit to see what you were doing but that is on me. When I saw the APPLY THIS REWARD buttons it brought a smile of utter satisfaction to my face. Thank you Footwear etc team.

melissan635
1 review
0 helpful votes
July 28th, 2021
Verified site experience

CHRISTINA WAS AWESOME! She provided excellent customer service to assist me in making a payment edit on my order and also saved my discount as well - I'm very impressed and will shop with you again. God bless you all for being so kind. Christina said her manager also got involved to help make the transaction complete. Thanks again.

Reason I chose this business:

Really liked the shoe selection.

Reason I chose this product:

Quality shoes at the best price - and VIP customer service - yes.

gregoryb382
1 review
1 helpful vote
October 12th, 2020
Verified site experience

Good prices, good shoe selection, easy to use website. Everything good so far...
* I believe my shoe size is actually 45 (although I've never owned Mephisto shoes). As you don't show a 45 currently available in either of these colors, I'm taking a chance that the 45.5 will work for me. If you do happen to get a size 45 that would be my preference. Thanks!

Reason I chose this business:

Had the shoes I wanted with the best prices, and free shipping. And because Footwear etc. has positive customer reviews.

Reason I chose this product:

I have never owned Mephisto but have heard good things about they're cushioning and support. I decided to try them to see if they can help with arthritis that I have in my hip and knee joints.

joanv66
1 review
10 helpful votes
April 26th, 2020
Verified site experience

My experience is ALWAYS a good one. Easy finding what I want, paying is easy and fast shipping. Excellent all around. This is the only place I can find women's MBT sport shoes. I need to add an extra 1 inch to my sole and this is the only sole that can be taken apart and the addition added and put back together. I've had good luck with this and don't know what I would do if I didn't have Footwear ect. Thank you for the good job. Joan

Reason I chose this business:

This is the only store that has a shoe that I can wear after some adjustment. I was glad to have found Footwear etc. online. The store I used in the past (15 years ago) stopped selling my shoe and I'm a fan forever. (as long as you still carry MBT's sport).

Reason I chose this product:

I received an email with a 20% coupon.

noahc75
8 reviews
9 helpful votes
July 12th, 2020

Footwear Etc is probably my favorite shoe brand. They always have fast delivery and not the worst prices I've seen. The quality of the shoes themselves is also excellent, I've never seen any defect or anything like that. It's a pleasure to order from this brand. They try to show how important every single customer is to them, and that's cool.

michelec281
1 review
12 helpful votes
April 18th, 2020
Verified site experience

The website had a great selection. After researching good sneakers in wide width and made in the USA, I compared other websites. I easily found what I was looking for. Not having to pay taxes on my item, free standard shipping, and positive online reviews made the decision to use Footwear etc. simple. :)

Reason I chose this business:

The website had a great selection. I easily found what I was looking for. Not having to pay taxes on my item, free standard shipping, and positive online reviews made the decision to use Footwear etc. simple. :)

Reason I chose this product:

I am in desperate need of good sneakers. I am on my feet constantly. After researching good sneakers in wide width and made in the USA, I compared other websites. The others had negative reviews and some questioned the authenticity of the brand name sneaker products. Many expressed difficulty with returns and refunds. Not your website! Thank you :)

davex254
1 review
0 helpful votes
October 28th, 2021
Verified purchase

I wish I could find promos, discounts, etc more easily but I'm glad they had my relatively rare shoe in stock. The nearest location is like 1500mi away and I'm annoyed there's a $10 return mailing fee. Also, it's the brands fault for not posting the information anywhere but it you had a reviewer write about the width of the normal vs wide fitting shoes, that would be helpful. I'm a regular size on the wider side but after reading many reviews on other sites, I decided to go with the wide version. It would be nice for a competent reviewer to suggest sizing principles since we're online shopping.

Reason I chose this business:

Because you had my shoe and correct size in stock

Reason I chose this product:

Because I’m looking for running shoes, heard they were really comfy, and didn’t want anything gaudy.

Value
Shipping
Quality
lindav886
1 review
0 helpful votes
October 20th, 2021
Verified site experience

If I get the merchandise my rating holds for this experience and then some. I tried ordering from a different company and received an Email 24 hours later that they were so sorry but were out of stock even though it appeared that they did. Shoes are for my daughter in law's birthday on Friday but just as long as I receive them and they are the correct size, I will be ecstatic.

Reason I chose this business:

It appears that you have the product. I’ve looked on dozens of sites and am tired

pamc285
1 review
0 helpful votes
March 27th, 2021
Verified site experience

Quick and easy! Great Price!

Reason I chose this business:

Saw that you offered through Amazon, so decided to go to the direct source. Found this brand Taos Star in blue, and a 10 wide.

Reason I chose this product:

I have several foot problems so I need a shoe with a good arch support and padding. Wanted an active shoe! I hope they are fit the Bill!

katiea116
1 review
9 helpful votes
April 27th, 2020
Verified site experience

Happy to get a second pair of these, easy to use site, but did not give me my birthday discount, that's ok. Still love they are on sale

Reason I chose this business:

I buy about half my shoes from your Willow Glen locations

Reason I chose this product:

I already have a pair, they are very comfortable and are now dirty from working in the yard, need a clean pair

mariannem293
1 review
0 helpful votes
October 27th, 2020
Verified site experience

Love Footwear products, and the ease of ordering. Returns, if necessary, are a breeze as well. My number 1 go to for shoes and sandals.

Reason I chose this business:

I had a mailer for 15% off a sale order online.

Reason I chose this product:

My previous Hoka walking shoe was showing a hole in the mesh where my big toe was.

cindyw574
1 review
0 helpful votes
December 26th, 2020
Verified site experience

Nice photos. Your return policy sounds great. First time purchasing from you. I'm a shoe nut so if it's a good experience... I'll be back.

Reason I chose this business:

Googled Mary Janes

Reason I chose this product:

I like Birkenstock, good price.

virginiat191
2 reviews
0 helpful votes
November 25th, 2021
Verified site experience
• Updated review

Love your store. I wore the black boot all day yesterday and they were super comfortable. I already have the Cayenne but I'm getting this order for my sisters Xmas gift!

Reason I chose this business:

Repeat customer

Reason I chose this product:

Repeat purchase

Great experience in the San Carlos store and this purchase...
November 20th, 2021
Verified site experience
• Previous review

Great experience in the San Carlos store and this purchase on line as this color wasn't available in the store.

Reason I chose this business:

Shopping in San Carlos

Reason I chose this product:

Not available in store

nicholash436
1 review
0 helpful votes
January 17th, 2022
Verified site experience

I called customer service on 1/17 & spoke with a wonderful, friendly lady. She helped me with my rewards info. Thank you

Reason I chose this business:

My sister & I have been a customers for years

Reason I chose this product:

Style, price & I hope they’ll be as comfortable as the other shoes I’ve bought from your company

elizabethc2187
1 review
0 helpful votes
February 25th, 2022
Verified purchase

Customer service fixed my log in so i could use my rewards for online shopping. Free store pick up is good

Reason I chose this business:

Finally i could access my online account

Reason I chose this product:

Organic cotton with reasonable price

Service
Value
Shipping
Quality
michaelt1455
1 review
10 helpful votes
July 17th, 2020
Verified site experience

Good selection on desirable quality foot wear and easy to navigate website. Easy returns which is an absolute requirement when purchasing shoes to confirm fit, style, & comfort,

Reason I chose this business:

Searched out price & availability on specific shoe.

kathyp513
1 review
0 helpful votes
January 26th, 2020
Verified site experience

So far finding what I wanted, in my size and at a great price. It's been a pretty easy experience.

Reason I chose this business:

Because out of all of the retailers, Footwear etc was the only retailer that had what I wanted, in my size and at a great price.

Reason I chose this product:

Vionic Keke in White.

jeanb504
1 review
0 helpful votes
January 22nd, 2021
Verified purchase
• Updated review

Had 'birthday dollars' that would not apply at checkout. Reported to customer service who applied them for me. Very pleased!

Reason I chose this business:

Looking for Taos shoes

Reason I chose this product:

Saw just what I wanted

Service
Value
Shipping
Quality
Found just what I was looking for
June 4th, 2020
Verified site experience
• Previous review

Found just what I was looking for. Could not redeem points though. :(

Reason I chose this business:

Looking for Taos shoes

Reason I chose this product:

Saw just what I wanted

carolynp450
1 review
0 helpful votes
February 21st, 2022
Verified site experience

Customer service was great reactivating my account so I could order online. It was super simple from there! Thank you!

Reason I chose this business:

It’s the only place I buy shoes!

Reason I chose this product:

Have same shoes currently.

edeltraudk
1 review
0 helpful votes
May 19th, 2021
Verified site experience

Best I ever wear, very comfortable.
Really works great for my bad knees, try to stay a way knee surgery...

daveh984
1 review
0 helpful votes
November 13th, 2021
Verified site experience

I love Footwear's in-store customer service: very knowledgeable, helpful and don't try to "upsell" customers. Quality and breadth of great footwear is a joy to shop. I'm bummed that my $20 reward would not apply/load into my cart for today's purchase though.)): Oh well, I'll use it next time!

Reason I chose this business:

Great rewards program, great quality shoes--NO JUNKIE SHOES, AND THAT MATTERS 100%!--and terrific customer service!

Reason I chose this product:

I love Josef Seibel shoes and the floral patterned boots called my name so, of course, I had to obey and buy them... IRRESISTABLE!

anitan115
2 reviews
1 helpful vote
March 29th, 2022
Verified purchase

Glad I found a place to order them from home! They fit as good as all my other pairs!

Reason I chose this business:

Have worn them exclusively for many years.

Value
Shipping
Quality
danielaj16
1 review
0 helpful votes
March 19th, 2020
Verified site experience
stevens842
1 review
0 helpful votes
April 29th, 2020
Verified purchase
• Updated review

I love Footwear for all my MBT needs. Especially the surprise sale I got today. Use your rewards folks.

Reason I chose this business:

Repeat customer

Reason I chose this product:

I'm missing my MBT's now that we are in quarantine. Had to get a pair to walk in so I'm ready to go back to work.
Thanks Footwear and MBT for keeping me in shape.

Value
Shipping
Quality
I love Footwear for all my MBT needs
December 2nd, 2019
Verified site experience
• Previous review

I love Footwear for all my MBT needs. Especially the surprise sale I got today.

Reason I chose this business:

Repeat customer, but hoping for a better cyber Monday deal. I'll take what I can get.

Reason I chose this product:

Needed them my feet are yelling at me.

margarett540
1 review
1 helpful vote
April 4th, 2021
Verified site experience

I have been watching for this brand as a gift for my daughter as she finds them extremely comfortable and cute, Footwear, etc. had them and at a good price plus the site was easy to navigate. Hopefully they will fit because I started this search early and it will be too late to exchange them by her birthday. I am willing to take the chance.

Reason I chose this business:

You had the brand that I was looking for. My daughter is a runner and because of that has developed a few painful foot problems. This brand seems to really help with them.

Reason I chose this product:

Yhey were cite.

Q&A (2)

Can’t see your question? Ask to get answers from the Footwear etc. staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

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About the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around the world -- so you don't have to! For example, we have the largest selection of MBT shoes and Vionic... and get new shipments in every week from Arcopedico, Taos, and Ziera... and we explore the latest, greatest brands such as Hoka One One. Plus, our wide assortments of styles from brands like Dansko, Naot, Clarks, New Balance, Mephisto, and Birkenstock are often better than what even the original manufacturer sites has to offer. For these (and many more) reasons, we've managed to make hundreds of thousands of feet... happy feet!

So what are you waiting for? Shop online, in-stores, or even by phone. Our shoppers enjoy the best footwear assortment combined with our award-winning customer service. If you happen to be near one of our retail locations, stop in to say hello! Our helpful and courteous sales staff will get you measured, answer any questions you may have, and offer their best recommendations. Thanks again for stopping by!

Business History

Footwear etc. Started in 1986 in Palo Alto, California. The company has grown to 11 stores throughout California and is still family owned and run! We launched our website way back in 1996 and have been shipping orders worldwide ever since. We have always prided ourselves on our award-winning customer service and selection of the best comfort fashion brands available.

Company Representative

mikeb879
Mike B.
Typically does not respond to reviews

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4.7
5,884 reviews
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