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    Gilt

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
1.4 / 5
Corporate Values

Overview

Gilt has a consumer rating of 3.33 stars from 1,284 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Gilt most frequently mention store credit, good deals and quick response.Gilt ranks 4th among Designer Clothes sites.

  • Service
    123
  • Value
    112
  • Shipping
    114
  • Returns
    102
  • Quality
    106

This company does not typically respond to reviews

Positive reviews (last 12 months): 35.9%
Positive
23
Neutral
1
Negative
40
View ratings trends
60
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What reviewers want you to know

Positive highlights

Critical highlights

  • Not worth waiting over a month for and the return policy is the worst with store credit only.
  • If the size is wrong you send it back and if they have stock they will send another size or give store credit.
  • I have called five times and they are blaming the credit card company!
How would you rate Gilt?
Top Positive Review

“Predire Paris”

Daniel Z.
2/8/22

I have order many products through Gilt. Especially Predire Paris. I live in Florida I get all my stuff with 3 to 5 days with no problems. And the products are 100 legit. I'm not sure why people are complaining about Gilt. If you buy on line it takes up to 2 weeks to receive things. There is a process they must go through. The people complaining are the same people that complain in a restaurant to get the food for free.

See positive reviews
Top Critical Review

“Fake Uggs”

Lena C.
9/9/20

I never thought Gilt would sell counterfeit goods. I've been a loyal customer for a long time and I recently purchased Uggs which I have the exact same pair already. They arrived and I'm utterly shocked and disappointed. There are about 4 Ugg logos on a boot and none of them has the registered R where my old pairs have registered R on every logo. And these pairs from Gilt feel cheap and light and much stiffer fur and the color is a little off too. Different hue of tan if that make sense.

See critical reviews

Reviews (1,284)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (293) return policy (43) store credit (32) credit card (37)
lenac55
1 review
46 helpful votes
September 9th, 2020

I never thought Gilt would sell counterfeit goods. I've been a loyal customer for a long time and I recently purchased Uggs which I have the exact same pair already. They arrived and I'm utterly shocked and disappointed. There are about 4 Ugg logos on a boot and none of them has the registered R where my old pairs have registered R on every logo. And these pairs from Gilt feel cheap and light and much stiffer fur and the color is a little off too. Different hue of tan if that make sense.

luisad28
1 review
9 helpful votes
May 5th, 2021

They sent the wrong item and have done nothing to remedy it. They refuse to acknowledge that the item I ordered has not arrived. Every email I sent is responded with a generic text simply about returning the wrong item back... What about what I ordered?!
The customer service is terrible. I bought their full year of free shipping and now I regret it. I hate giving business to companies who do not care for their customers.

Tip for consumers:
There are good finds, but the customer service is terrible. There are companies that offer the same with better customer service. I do not want to give my money to companies that do not value their customers.

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
pattic187
1 review
1 helpful vote
February 4th, 2022

It takes weeks to get orders. It is legit and the return process is fast and easy... but if you need anything now... forget it.

Tip for consumers:
Only order if you have weeks to wait

Products used:
All

Value
Shipping
Returns
Quality
samt356
1 review
18 helpful votes
November 17th, 2020

I really don't know how this online shop is still survives... I order an item from their online shop, not checking their review. Lesson learnt... after 16hrs I got an email saying that my order is cancelled... called customer service to find out the reason, I was told the price has changed and they gave me option of paying more or cancel.
I suggest you think quadruple times before you order from this people...

danielz457
1 review
0 helpful votes
February 8th, 2022

I have order many products through Gilt. Especially Predire Paris. I live in Florida I get all my stuff with 3 to 5 days with no problems. And the products are 100 legit.
I'm not sure why people are complaining about Gilt. If you buy on line it takes up to 2 weeks to receive things. There is a process they must go through.
The people complaining are the same people that complain in a restaurant to get the food for free.

Tip for consumers:
Gilt is the sister company of RuLaLa

Products used:
Predire Paris

Service
Value
Shipping
Returns
Quality
carolinel213
1 review
5 helpful votes
September 30th, 2021
Verified purchase

I placed an order for a pair of shoes and got cancelled for no reason. I sent an email to customer service but no reply. I chat with online customer service who told me email is the only way for international orders and it takes 3 days to reply. After they cancelled my order, the price for the shoes went up 50%. This is very awkward and unprofessional. Will never shop on Gilt again.

Tip for consumers:
Don’t shop there

Products used:
None

Service
Value
Shipping
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Quality
eliasc42
1 review
3 helpful votes
October 29th, 2020

I was underimpressed with the level of quality and professionalism with this program. For 1/5 of that price you could go to a real school where you can actually get certified and not just handed a piece of paper (If you're lucky!). Go to a real school where the atheist instructor won't attack you and the administrators will actually call you back. Don't waste 15,000.00. Instead spend a few thousand and get certified at a REAL school! Look into it before you make that jump! Don't be a fool.

Tip for consumers:
Look into other REAL schools where you can actually get a certification as a veterinary assistant. That will go a lot farther in your job hunt as well as your pay. Not to mention, you spend about a fifth of what they would charge you at Great Lakes. Look before you leap!

Service
Value
Shipping
Returns
Quality
davidp2279
1 review
16 helpful votes
September 11th, 2020

Unfortunately, I had to give at least one star to submit this review. Gilt deserves ZERO. Returned an item because color looked nothing like pictured. Gilt received return 8-13-20 and they never refunded me payment. They gave one excuse after the other and kept saying 7-10 business days. I filed complaint through PayPal and they secured my refund today, 9-11-20. If you work hard for your money, and you probably do, don't do business with Gilt. Their customer service is nonexistent.

elizabethh1572
1 review
0 helpful votes
August 17th, 2021

I have always gotten good products from Gilt. I mostly get products for my home. Towels and bed cover sets are well worth the money. I recommend this web site

serapo
1 review
14 helpful votes
November 13th, 2020

Unfortunately I had the worst customer service experience with this company. I purchased 6 T Shirts from there page and only received 5. After a month and endless e mails no resolution. Every time I e mailed them response was we will get back to you in 5 working days. It has been 20 working days. I am sure they have a happy customer base but when things go wrong they do not take any responsibility. Honestly it is not worth taking the risk

nerinab3
1 review
47 helpful votes
November 4th, 2020

I purchased a YSL purse for $1,400 and only wore it a few times and the sides already started to wear down completely! They would not let me return the product because it has been past 30-days and because it was worn, yet they are selling a fake product that is over-priced. Their customer service team is rude and unprofessional. I am so disappointed with GILT. I would be very cautious of purchasing designer items from them. You will save $200-$300 but you will NOT get the real quality item, I promise you. Stay away!

rebeccab1349
1 review
8 helpful votes
May 21st, 2021

Worse site to shop from. They are a scam and save your money. They drop outdated items on sale and then charge but never shop out. This happened to me 3 times and I never received my packages. After going back and forth with them for almost two weeks they basically tell me they can't do anything to help me out about packages I haven't received.

Tip for consumers:
Save your money.

Products used:
Shoes and jewelry

Service
Value
Shipping
Returns
Quality
sheenaa16
1 review
1 helpful vote
July 27th, 2020
• Updated review

Recieved the black one yesterday and I'm obsessed with the Rockstud PVC thong.

Thank you again Gilt.com for the fast shipping and very nice packing.

Lots of love,
Sheena

New costumer here!
July 23rd, 2020
• Previous review

I found their website to one of the youtuber vlog from Australia. So i checked the website and to my surprise their price is very very friendly that the luxury community will definitely love them.
We were stationed in Germany and luxury items are cheaper than US plus they accept VAT form (tax free) for the US military members. So i when we came back to US i was sad sad that the price are almost half more. So when i found the Gilt website i was like a kid that i was super happy and alive again!

So Thank you Gilt.com for introducing your great items and European price to US and other countries. I just ordered my 2nd Valentino thong sandals which is arriving next week and more shopping to come!

Much love,
Sheena

anak124
1 review
2 helpful votes
December 27th, 2021

I ordered some facial creams from D24K and they came to me not only open but also used! There was literally finger marks all over the canisters with dirt inside as well from someone's dirty hands. I bought over $200 worth of creams. I was appalled. I emailed customer service and they have asked me to provide "proof" so I sent them photos. They ended up refunding me. I will however stay far away from Gilt in the future.

Service
Value
Shipping
Returns
Quality
michaelg4170
0 reviews
0 helpful votes
January 18th, 2022

Good store with good service. You never have to wait long and there is usually enough in stock. Thanks

davidb498
4 reviews
14 helpful votes
February 24th, 2022
Verified purchase

I will never buy from Gilt again. Shocking excuse for customer service where I was sent in circles of repetitive emails where no agent took responsibility to sort my problem out. Absolutely horrible experience.

Tip for consumers:
Don't use this company!

Service
Value
Shipping
Returns
Quality
baba
1 review
1 helpful vote
December 31st, 2020

I have purchased amazing name brands at great prices. I have also had a few hiccup with some orders, but Gilt Customer Service either fixed or refunded me. I do understand every experience will not be be perfect, specifically with more people choosing online shopping (pandemic). 4 out of 5 for ME!

Service
Value
Shipping
Returns
Quality
mariellas11
6 reviews
0 helpful votes
June 14th, 2021

Hi, I have never bought from them and the main reason is because the design of the platform keeps changing and also I've been buying from their competition legit websites such as MackTak.com ideeli.com and RueLala.com
And another reason I didn't get the chance to buy from them is because they sell out fast and they don't have the item I want in stock. But I have friends that have bought from Gilt and they are very happy and also I've been seeing their ads on TV.

Tip for consumers:
They are a flash sale website.

Products used:
I haven't had the chance to shop and to buy from them yet.

Service
Value
Shipping
Returns
Quality
qiuyih
1 review
6 helpful votes
September 7th, 2021

Don't recommend buying from them. Recently purchased a Saint Laurent Baby Niki shoulder bag on Gilt.com. Logo, stitching and hardware didn't feel right so I had it authenticated by Authenticate First. Came out to be a counterfeit. Contacted customer service right away trying to get a refund. They wanted to charge me for returning the item at first. I asked them why? Is it my problem you sent me fake item? At the end, they decided to email me a complementary return label in 3-5 business days (again, why so long? But I will wait...)

shawannab7
1 review
0 helpful votes
March 5th, 2022

Everything I've purchased has been great I have no complaints and once I started I just couldn't stop I really loved what they had and I'm a big time Gucci and Chanel lady I'm checking there site everyday if you don't get it when you see it with in the day it's gone if they have your size when you see you better grab it... lol

Tip for consumers:
Check this site everyday

Products used:
Gucci sneakers

Service
Value
Shipping
Returns
Quality
tl240
1 review
12 helpful votes
February 25th, 2021

They even price their item higher than the original price. Smh. I will never use this fraudulent site again

Service
Value
Shipping
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Quality
cynthiar1263
1 review
0 helpful votes
March 16th, 2022

Don't buy from GILT!
First products are way overpriced and then look like they are discounted, but the price is still higher than it normally sells for. The customer service is really bad, they don't stand behind the quality of their product. If the products breaks or is defective from the first use they will not return or refund. Basically they sell you poor quality items and when you know about it, it is too late to return.
It is a scam like many reviews already stated it.

Service
Value
Shipping
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Quality
calvinh180
3 reviews
0 helpful votes
December 9th, 2021

An excellent assortment, quality items, interesting models, frequent novelties... proven service, interest in the client, polite and prompt communication, timely delivery.

abrahamo21
4 reviews
0 helpful votes
March 17th, 2022

I want to thank your store for the excellent quality and large selection, as well as fast delivery is a big plus

dwightd85
3 reviews
0 helpful votes
December 10th, 2021

Many thanks to the store staff, it was a pleasure to work with them. It is immediately evident that professionals, masters of their craft - gave practical advice to measure and figure out the sizes. I'm very grateful to you.

Q&A (47)

Answer:

Hi there, Thanks for your question. We stand over the authenticity of all of the products available on our site and ensure that they are the genuine labels that they promise to be. If there is every any doubt or concern about this, we are happy to investigate on a case by case basis. If you need anything else, don't hesitate to get in touch. Warm regards Paddy Gilt CS Specialist

By Gilt S.,
See more answers (7)
Answer:

Just beware of the sales rep Marta Garcia Murtha. Bad news.

By T s.
See more answers (9)
Answer:

Hey Jash, Thank you for your question. All our discounts are tailored to each member specifically and will be received to your email account that you have signed up with. As this current time we have no discounts for new members however if you would like to email us at service@gilt.com with the subject line "ATTN; MICHAEL SITEJABBER QUESTION", I will be more than happy to check your eligibility for any current promotion. Wishing you a happy holiday, Michael -GiltService

By Gilt S.,
See more answers (6)
Answer:

My order came... eventually... 6 weeks was a LONG time to wait for a couple of pairs of sunglasses.

By Jennifer H.
See more answers (5)
Answer:

I purchased artwork. The delivery was delayed by about 6 months and the product (a mirror by Parvez Taj) arrived shattered. Gilt gave me the runaround for the 6 months but did refund for the product damage. I believe anything but clothing (and maybe accessories) is managed by third party vendors and thus subject to their availability which Gilt does not always seem to verify before posting for sale (based on my personal experience).

By D H.
See more answers (5)
Answer:

Hi Carly, I'm sorry to hear that you have yet to get your voucher. When an order is placed, it can take up to 24 hours for the voucher to be sent out to you. I hope this helps, Áine - Gilt Service

By Gilt S.,
See more answers (3)
Answer:

Hi Riley, It is of course safe to purchase through Gilt, all items are guaranteed authentic. Hope this helps :) You can also email us at service@gilt.com should you have any further questions. Warm regards, Siobhan Gilt Customer Service

By Gilt S.,
See more answers (2)
Answer:

Hi Madelyn, I hope that you are keeping well. I Once an order ship's from our warehouse an email will be sent to advise you. To view the progress of any orders pending, please visit the "Orders" page in the "Account" section on Gilt.com. I hope I was of help today! Have a nice weekend. Chat soon, Maureen -GiltService

By Gilt S.,
See more answers (2)
Answer:

Don't purchase ANYTHING from Gilt you may want to return. Their return policy is rigid and unfair. And their customer service department is unhelpful.

By Danielle J.
See more answers (2)
Answer:

I received fake goods even though they claim they don't carry counterfeits

By Lena C.

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Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Gilt is a flash sales site that sells designer clothing, handbags, shoes, home furnishings, and vacation packages.

Company Representative

gilts3
Gilt S.
Typically does not respond to reviews

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