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    GoDaddy

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4.6 / 5
Better Business Bureau
1.1 / 5
Corporate Values

Overview

GoDaddy has a consumer rating of 3.36 stars from 439 reviews indicating that most customers are generally satisfied with their purchases. GoDaddy ranks 108th among Web Hosting sites.

  • Service
    57
  • Value
    53
  • Quality
    53

This company does not typically respond to reviews

Positive reviews (last 12 months): 18.4%
Positive
7
Neutral
0
Negative
31
View ratings trends
19
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What reviewers want you to know

Positive highlights

Critical highlights

  • And he couldn't explain why the first guy said they don't allow zip files.
How would you rate GoDaddy?
Top Positive Review

“Cool company”

James H.
10/4/21

So, I have been with GoDaddy company for many years and I have found the fees to be quite reasonable for the quality of the service that I receive. The automatic renewal feature kind of "snuck up" on me one year, but a phone call to a real live support person straightened it all out to my satisfaction. As one who isn't all that tech savvy, I'm impressed when a service like this can make things easy for me to use and can recommend it to anyone!

See positive reviews
Top Critical Review

“Godaddy quietly hosts white supremacist site while publicly pretending to be about racial equality”

Fred S.
12/29/20

Godaddy partially hosts a website for a dangerous N@z! Group that calls for violence against Black Americans. Please call Godaddy and demand that they take it down, and boycott them until they do. The domain, hosted by GoDaddy, is as follows (viewer discretion is advised): Ugly N I G G E R Dot Com Registrar Information Name: GoDaddy.com, LLC IANA ID: 146 Abuse contact email: abuse(@)godaddy.com Abuse contact phone: tel: four eight zero-six two four -2505

See critical reviews

Reviews (439)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (52) zip files (1)
freds458
1 review
3 helpful votes
December 29th, 2020

Godaddy partially hosts a website for a dangerous N@z! Group that calls for violence against Black Americans. Please call Godaddy and demand that they take it down, and boycott them until they do.

The domain, hosted by GoDaddy, is as follows (viewer discretion is advised):

Ugly

N
I
G
G
E
R

Dot

Com

Registrar Information

Name: GoDaddy.com, LLC
IANA ID: 146
Abuse contact email: abuse(@)godaddy.com
Abuse contact phone: tel: four eight zero-six two four -2505

timm1095
1 review
14 helpful votes
December 16th, 2020

For $2,500 GoDaddy will design your company website and supposedly make changes periodically throughout the year. They basically took my current web site, which I was wanting to improve upon and they moved pictures around and made it look worse and more difficult to navigate. When I followed up asking for someone to deliver what I was promised, they basically said I was out of luck. They might be a decent hosting company, but don't pay them to do anything beyond that.

napos
5 reviews
1 helpful vote
November 18th, 2020

Your linux servers are very good, they helped me a lot in doing my projects for a long time.
The bad thing is that their prices go up every nowhere

danielw1727
1 review
0 helpful votes
March 15th, 2022

I'm sorry but I cannot support a company that changes your website name you requested and then charge you a premium to get what you asked for. Who wants Walkerrealestate.godaddysites.com after you asked for walkerrealestate.com and didn't tell you that's why it was changed too! Complete disappointment would not recommend

frankg369
1 review
11 helpful votes
February 18th, 2020

Overnight they did something to cause a complete change in how to get into my email account. I could not access my email account. Called several times and they had no clue what they did or how to fix it. Went a week without getting into my emails. Still can't. I cannot believe they create a problem and then can't solve it. Too bad they don't know the words "customer service."

maalik1
1 review
3 helpful votes
May 21st, 2020

Wanted to upgrade my account and had a few clarification inquiries. It me one hour with customer service and still had no response. I think the person must have engaged several other people to answer simple questions which made it ridiculously lengthy and half the time the answers I got did not make sense.

Sorry GoDaddy, not the support I was hoping to find!

jamesh4221
4 reviews
1 helpful vote
October 4th, 2021

So, I have been with GoDaddy company for many years and I have found the fees to be quite reasonable for the quality of the service that I receive. The automatic renewal feature kind of "snuck up" on me one year, but a phone call to a real live support person straightened it all out to my satisfaction. As one who isn't all that tech savvy, I'm impressed when a service like this can make things easy for me to use and can recommend it to anyone!

Products used:
Website security

Service
Value
Shipping
Returns
Quality
christosk19
1 review
1 helpful vote
May 12th, 2021

Update:
Finally today they called me and apologize for the miscommunication from their behalf, actually the caller today was awesome and very helpful and really followed up with my problem.

Original review:
Stay away!
I've purchased a com.cn domain from godaddy on 29 April
They asked for documents, I provided them, the message read "domain ready at 6 May"
Since then, whenever I logged in I get asked for the same documentation.
When I click to upload again I get an error message and prompt to contact support.
No ticket system!
You have to call them. They put you on hold to research the issue. Takes forever. Sent you an email. You respond and they never follow back. You have to call them again. I have already done this 3 times.
Really gives you the impression that these guys on customer support really don't care about you or your business.

Tip for consumers:
Be aware if you are purchasing a com.cn domain

Products used:
domain name

Service
Quality
tariqs25
1 review
3 helpful votes
July 2nd, 2021

At the time of signing for domain, I asked the rep that I dont want any later surprises so give me final price inclusive of every feature required for beginner URL. After 15 days they ask me to pay for SSL and after 10 months ask me to pay for email. Usually all domain hosting service at least provide one email free of cost but GoDaddy is here to rip off customers and extort money. Stay away from them

disgustedc5
1 review
6 helpful votes
April 6th, 2021
Verified purchase

First, GoDaddy completed SEO work on my behalf. However, because they failed to gather all of the appropriate information and neglected to inform me of their strategy, their work was in error and nearly useless. When I complained, they stated that they would only help if I purchased additional services. This was clearly stated on numerous occasions. This is extortion.

Now, as I attempt to move my website to WordPress, they have completely taken down my site. On my accounts page, there are several different charges for different features. Now that my site has been completely removed, I am being told that what was described as just an editing tool is really the entire site itself. They refused to return my site for even a short period of time and also refused to refund the charges I just paid.

Their business practices are disgusting at best and maliciously misleading at worst. They have no interest in abiding by information initially provided and only care about the amount of additional dollars they can extract from small business owners.

Tip for consumers:
Run. Run far and run fast. Literally use anyone other than GoDaddy.

Products used:
doman registration, website builder, privacy, SEO

Service
Value
Returns
Quality
tonyp412
1 review
11 helpful votes
November 5th, 2020

I purchased an e-commerce build and website management on 9/3/2020. I was promised a build and get my web storefront up in a matter of weeks. After 5 techs and numerous phone calls I never received anything close to what I paid for. Seems that these employees leave and never finish their work. DO NOT USE GODADDY unless you have plenty of time to waste.

abdoua5
1 review
4 helpful votes
May 17th, 2021

The worst ever company you can deal with, dont think or waste your time before money with such service provider, because they dont have aservice to provide

frankg474
1 review
15 helpful votes
June 26th, 2020

DON'T EVEN THINK ABOUT USING Go Daddy for anything! They don't know what the words customer service mean. After six months of trying I gave up and quit. If you need a refund, forget about it. They have no idea what the word mean. How this company stays in business I don't know but if you use them for anything you be very, very frustrated. Stay away.

veraw32
1 review
14 helpful votes
May 17th, 2020

GoDaddy has to be the worst company to work with. It has taken us 15 days to transfer a domain and it still hasn't happened yet. Nobody should work with GoDaddy. You are warned.

I was on chat and calls so many times. Our tech team was on it so many times. But there is always something else they tell you. Basically they block it in the backend stopping you from transferring your domain.

jennyl187
Jenny L. – GoDaddy Rep

I am sorry to hear about the issues you've experienced transferring your domain. I would be happy to help resolve this if you still need assistance. I've sent you a private message requesting additional information.

Thanks,
Jenny

castror3
15 reviews
1 helpful vote
February 3rd, 2021

Great customer service, innovative. Have you tried investing in cryptocurrency, stocks and forex... i implore you to check out BTCPROFITUK. COM for lucrative investment deals. They've got amazing weekly ROI and they are very prompt.

jimj490
2 reviews
10 helpful votes
December 8th, 2021

If you read some of the so called "positive" reviews about Godaddy, you immediately see that they have been written by shills who most likely work for Godaddy's marketing department. In my opinion it is a greedy, deceptive and dishonest company on every level. Avoid it like fire.

Tip for consumers:
Avoid like fire

Products used:
Domain club and domain service.

dareko
1 review
4 helpful votes
November 25th, 2021
Verified purchase

Got account with them as I needed a domain. Their website suggested me 2 step verification so I did. The very next login, I was asked for 6 digit pin code from GoDaddy mobile app. Unfortunately such an app doesn't exist.
I rang the customer services. The agent asked me for a code from the mobile app... When I ask, how do I get that app? He said, you can't cause there is no app
So they said, they wouldn't help me and just give me a link to not working change request website.
Sounds like a Scammers with a sense of humor to me. They are charging me and I can't do nothing but block them from my PayPal...

Products used:
Domain + privacy

Service
Value
Shipping
Returns
Quality
amandao664
1 review
1 helpful vote
February 7th, 2022

Hired GoDaddy Web designers back in November 2021 and 3 months later the website is still dead with major bugs. The Designers have pasesed it off to Marketing with no follow up with me. $2000. 00 and a website that can't go live because it doesnt load, the design isnt consistent and they did not use the pictures and verbiage I uploaded to the library they sent me. They had guarenteed a beautiful working site in 6 weeks. Im now contacting their leadership for a refund.

Tip for consumers:
I am finding out hard it will be to get a refund

Service
Value
Quality
jeromya3
1 review
53 helpful votes
March 23rd, 2020

This company revisits and resets realtors' minds' language. Businessmen can easily take their desired decision and engage themselves in optimum environment. Setschedule promptly responses.

amitp78
1 review
11 helpful votes
November 6th, 2020

We bought 3 domain names and invested money in printing and making products and without informing use this cheat company godaddy sold SOLD our website name domain name to someone and now they selling it

How can they do that complete CHEAT FRAUD company beware we lost money because of them CHEAT company they will sell your date for money that is business they do beware

Not good company for doing any business with them

jrgenb20
1 review
3 helpful votes
May 10th, 2021

All is said in the title. If you are willing to loose money, you came to the right place. Everything is heavely overpriced, the official reviews you find are either paid for or at least especially cared for. When you are mentioning you are willing to spend money they are all over you, if any problem occurs no one can be reached. It's about time someone sues this company.

Tip for consumers:
Don't.

Service
Value
Quality
artv25
4 reviews
16 helpful votes
October 16th, 2021

Here is my experience with GoDaddy which I think is substandard company.
1. They charged me for domain-club even though I called their rep and asked to discontinue the service.
2. I was receiving endless marketing calls from them trying to sell some products or services that were useless to me.
3. They shut down my website which was hosted on their servers claiming that I had excessive traffic. When I requested copies of my traffic logs they said that logs are not available:-)
4. Do not fall for low domain registration prices, without reading small print. The fist year will pricing is a bait, but when you try to renew you will get "raped" by some of the highest prices on the market

My advice - don't do business with low life companies!

Service
Value
Shipping
Returns
Quality
philominan
1 review
2 helpful votes
April 9th, 2021

I will not recommend any one to buy Go daddy services as they are very cold with customer service reply. Sorry we can't help you. One the payment is made they would put all the data on a page as given and call it as designed website. Very poor creativity, poor staff and very poor designing website.

michaelh3164
1 review
12 helpful votes
December 12th, 2020

They sent an e-mail to me stating that I would have three domains auto-renewing (fee about $45). They then sent an e-mail saying that my chard was charged $700 plus. I called to discuss and was told that they auto-renewed additional sites for multiple years. Two for 9 years. The refused to take any action whatsoever to correct this issue. They advised that they cannot refund on domain renewals. I suggested they credit me on hosting then because this was their error for not advising me first and I have been a loyal customer for over a decade. They refused. I am moving my properties from them. (Oh and just getting to support to be told that they don't care about their customers took over an hour). I am also going to make it a point to ask my clients who does their hosting and advise them of this experience.

davidf3147
3 reviews
1 helpful vote
February 16th, 2022

I've used GoDaddy for over 10 years and have been pretty happy with their service. I think their prices are a little higher than others, but it's too much hassle to move all my domains to a different provider. I would say that there upsells are a little annoying, if you only need a domain then there are probably better alternatives, but if you need more of a one-stop-shop for domain, hosting, emails then they are probably a good choice being an established company, if you don't mind paying a little more.

Service
Value
Quality

Q&A (3)

Answer:

Do not use this company. Go daddy excessive fees, will keep adding fees claiming lack of security, and also has a policy that will ask for private information such as passport, license if you ever change your phone number even though they will talk to you on the phone.

By Dee Lizzy F.
See more answers (5)
Answer:

We offer an easy to use E-Commerce website builder. Here is a link where you can sign up for a free trial: https://www.godaddy.com/websites/online-store

By Jenny L.,

Can’t see your question? Ask to get answers from the GoDaddy staff and other customers.

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Typical questions asked:
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  • Where is the company located?

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About the business

GoDaddy is the world’s largest web services platform, and most outspoken champion, for everyday entrepreneurs around the globe. We’re on a mission to empower entrepreneurs everywhere by giving them all the help and tools they need to grow online.

Company Representative

jennyl187
Jenny L.
Typically does not respond to reviews

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