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    GreenMotion

Overview

GreenMotion has a consumer rating of 4.42 stars from 513 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with GreenMotion most frequently mention friendly staff, new car and last time.GreenMotion ranks 7th among Car Rental sites.

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 89.2%
Positive
397
Neutral
8
Negative
40
View ratings trends
10
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Shocking, unbelievably rude and obnoxious customer service.
  • They went and charged my credit card for the "damages" a total $892 US dollars (after conversion).
How would you rate GreenMotion?
Top Positive Review

“I will return!”

ANDREW B.
3/8/22

Very friendly staff. Great car. Good pricing. Check-in very busy on this particular day, but still super happy to book with them again in the future.

See positive reviews
Top Critical Review

“No body help me to claim back replace tyre, although I already buy a car rental insurance”

Tak M.
3/21/22

I already buy a rental insurance, however, I want to claim back from Green motion Manchester airport customer service staff only tell me give the tyre replacement original bill to him and confirm that ok, their office will pay back to me. Up to now no body reply and follow my case, the rental cover. Com request me give them the rental agreement but Green motion just tell me through online login to download, beside I think my login account is invalid

See critical reviews

Reviews (513)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (15) credit card (16)
andrewb2028
1 review
0 helpful votes
March 8th, 2022

Very friendly staff. Great car. Good pricing. Check-in very busy on this particular day, but still super happy to book with them again in the future.

Service
Value
Shipping
Returns
Quality
natalief241
Natalie F. – GreenMotion Rep

Hi Andrew,

Thank you for your five-star review.

We are thrilled that you found our team to be very friendly.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

malias16
1 review
0 helpful votes
March 13th, 2022
Verified purchase

Highly recommended to anyone. Service was great and location as well. So easy to talk to them whenever I had a question or need help.

natalief241
Natalie F. – GreenMotion Rep

Hi Malia,

Thank you for your five-star review.

We are very grateful for your recommendation after you have received great service from our team at Green Motion Melbourne.

We hope to see you again soon.

Kind regards,

Green Motion International Customer Services.

takm1
1 review
1 helpful vote
March 21st, 2022
Verified purchase

I already buy a rental insurance, however, I want to claim back from Green motion Manchester airport customer service staff only tell me give the tyre replacement original bill to him and confirm that ok, their office will pay back to me. Up to now no body reply and follow my case, the rental cover. Com request me give them the rental agreement but Green motion just tell me through online login to download, beside I think my login account is invalid

michealc66
1 review
0 helpful votes
March 24th, 2022
Verified purchase

The guys at the desk were very friendly and had a good sense of humour. The car was in perfect condition. I had it for a week and drove over 1000 K with no issues. I dropped it off and got my deposit back in no time. They also charge less fee than competitors when it comes to driving outside of the country you rent from. Highly recommend and would drive again with them and will.

natalief241
Natalie F. – GreenMotion Rep

Hi Micheal,

Thank you for your five-star review.

It is amazing to hear that you got on with our team so well and found the rental vehicle to be in perfect condition.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

adams1652
1 review
0 helpful votes
March 23rd, 2022
Verified purchase

Excellent. Due to unclear circumstances my booking was transmitted to the company with a pick up time of 10am instead of 7:30. Office was closed but the representative came from home and completed entire rental transaction! Furthermore, provided endless tidbits of information that made entire stay in Iceland pleasurable and incident free.

natalief241
Natalie F. – GreenMotion Rep

Hi Adam,

Thank you for your five-star review.

It is amazing to hear that our team were able to serve you at the earlier time and made your entire trip more enjoyable.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

peters2239
1 review
0 helpful votes
March 20th, 2022

Had to wait in a queue to pick up car and consequently it was dark when we took possession of the vehicle, therefore it was difficult to spot any bodywork issues. We noted two or three marks that were not mentioned on the handover sheet and emailed photos to the Rovaniemi branch. We had no problems with GreenMotion even though it has many negative reviews (mainly in UK) so on this occasion and this particular branch I have no hesitation in awarding 5 stars. Thanks to GreenMotion and Rovaniemi for making our vacation a trip to remember.

natalief241
Natalie F. – GreenMotion Rep

Hi Peter,

Thank you for your five-star review.

We really appreciate your five-star review for Green Motion Finland. We do apologise for the delay that you experienced when collecting the vehicle, but are glad to hear that it didn't impact your overall experience.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

juliew1077
1 review
0 helpful votes
March 11th, 2022

Rented a 6 seater vehicle from Rovaniemi airport, Finland.
Smooth and efficient service from start to finish.
Transparent pricing and high quality vehicle.
Would definitely recommend.

natalief241
Natalie F. – GreenMotion Rep

Hi Julie,

Thank you for your five-star review.

We are thrilled that you received efficient service from Green Motion Rovaniemi.

We hope to see you again soon.

Kind regards,

Green Motion International Customer Services.

mustafan.s
1 review
0 helpful votes
February 21st, 2022
Verified purchase

Airport office personnel are very kind and helpful. The car was new, very clean and there wasn't any problem. Price is worthy but I used a coupon code, mine was cheaper than normal. For that I'm very satisfied.
I prefer GreenMotion again, if pricing is economic

natalief241
Natalie F. – GreenMotion Rep

Hi Mustafa,

Thank you for your five-star review.

We are happy to hear that you found our team at Green Motion Izmir to be kind and helpful.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

lucc42
1 review
1 helpful vote
February 28th, 2022

-25 deg + snow in Rovaniemi(FIN), car ready, clean and warm in the parking, ready for adventures. Thanks VIP service

Service
Value
Shipping
Returns
Quality
natalief241
Natalie F. – GreenMotion Rep

Hi Luc,

Thank you for your five-star review.

We are thrilled that you had a warm welcome from the team at Green Motion Finland.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

webbn2
1 review
0 helpful votes
February 20th, 2022
Verified purchase

Th guy at the desk was extremely helpful and accomodating. He worked with me to resolve a credit card issue I had so that we could still hire the car. The car we hired was superb and very competitively priced in comparison with other companies.
I'd definitely use them again and recommend them, especially their desk in KTT airport, Finland.

natalief241
Natalie F. – GreenMotion Rep

Hi N. Webb,

Thank you for your five-star review.

We are really pleased to hear that you found our rental agent to be extremely helpful and accommodating.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

sabinam41
1 review
0 helpful votes
March 23rd, 2022
Verified purchase

Welcomed by a friendly Helpful lady at reception, a very easy, stress free visit all taken control off by staff, I dropped my car with keys, off I went about my duties, very quick and efficient. Job done MOT passed, picked up my car with cert No hassle, best place ever highly recommend

natalief241
Natalie F. – GreenMotion Rep

Hi Sabina,

Thank you for your five-star review.

We are truly over the moon that you had such a great experience with us thanks to our rental agent.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

scottr1747
1 review
0 helpful votes
February 18th, 2022
Verified purchase

Great experience at Bristol airport; car pick-up about a 7-minute walk from the terminal building; much more convenient than the bus to the Car Hire centre used by other companies. Friendly staff; great car; good value for money.

natalief241
Natalie F. – GreenMotion Rep

Hi Scott,

Thank you for your five-star review.

We are thrilled that you found Green Motion Bristol to be good value for money.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

maaiket1
1 review
0 helpful votes
March 9th, 2022
Verified purchase

It was easy to pick up and return the car. Friendly staff who helped me quick.
The car was clean and good!

natalief241
Natalie F. – GreenMotion Rep

Hi Maaike,

Thank you for your five-star review.

We are really pleased that you liked the rental vehicle and found our team to be friendly.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

debbieo162
1 review
0 helpful votes
March 31st, 2022
Verified purchase

From start to finish, from booking and finalising payment. Was hassle free, stress free and helpful, polite and all done with a cheery personality. Thank you so much for making my wee sad trip into a happy one.

natalief241
Natalie F. – GreenMotion Rep

Hi Debbie,

Thank you for your five-star review.

We are delighted that you had a hassle-free, stress-free rental with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

wallera
1 review
0 helpful votes
February 18th, 2022
Verified purchase

I have used them many times and they made it very easy to extend my hire, friendly and helpful staff

natalief241
Natalie F. – GreenMotion Rep

Hi Waller, A.

Thank you for your five-star review.

We are delighted to hear that you have used us many times and found it easy to extend your hire.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services

mandyt88
1 review
0 helpful votes
April 3rd, 2022
Verified site experience

Good booking experience. I wish there was transparent information about the insurance costs above and beyond the list price if any. That did not seem clear.

Reason I chose this business:

It came up in my SkyScanner search with the car we wanted at a good price.

natalief241
Natalie F. – GreenMotion Rep

Hi Mandy,

Thank you for your five-star review.

We are very happy to hear that you had a good booking experience with us. We appreciate your feedback on our insurance prices.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

taraw322
2 reviews
0 helpful votes
March 25th, 2022
Verified purchase

Was good but did reservartion on phone so not mobile friendly on website. Will download app if use again

Reason I chose this business:

Came up as cheapest on kayak

natalief241
Natalie F. – GreenMotion Rep

Hi Tara,

Thank you for your review.

We are glad to hear that you are happy with your reservation and appreciate your feedback.

We are sure that you will enjoy your rental with us.

Kind regards,

Green Motion International Customer Services.

jamesd3471
1 review
0 helpful votes
March 23rd, 2022
Verified purchase

No problems first to last, pleasant pick-up from airport followed by pleasant staff at reception with full explanation of the deal

natalief241
Natalie F. – GreenMotion Rep

Hi James,

Thank you for your five-star review.

We are thrilled that you had no problems with your Green Motion rental.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

munirm7
1 review
0 helpful votes
February 18th, 2022
Verified purchase

The customer service staff was very informative and polite, made things as easy as possible, would definitely use again

natalief241
Natalie F. – GreenMotion Rep

Hi Munir, M.

Thank you for your five-star review.

We are delighted that you found our service to be very informative and polite.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

suominenh
1 review
0 helpful votes
February 18th, 2022
Verified purchase

Summercar for a month, nice, easy, friendly and a surprise upgrade too! Great car, friendly people and correct price!
Imlike your service after having worked with all the competitors too over so many years; refreshingly fresh

natalief241
Natalie F. – GreenMotion Rep

Hi Suominen, H.

Thank you for your five-star review.

It is fantastic to hear that you enjoyed a free upgrade with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

madalenaa4
1 review
0 helpful votes
March 23rd, 2022
Verified purchase

It was great. Nice car and helpful staff.
Important to improve the transfer from/to the airport.

natalief241
Natalie F. – GreenMotion Rep

Hi Madalena,

Thank you for your five-star review.

We are thrilled that you had a great trip to the Midlands.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

hol10
1 review
0 helpful votes
March 26th, 2022
Verified purchase

Very good and trouble free experience. Would have been perfect if bus time table was included.

natalief241
Natalie F. – GreenMotion Rep

Hi Ho L,

Thank you for your five-star review.

It is great to hear that you have a trouble free experience with us and we appreciate your feedback on bus schedules.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

williamc3298
1 review
0 helpful votes
March 30th, 2022
Verified purchase

My car developed a major fault and as we are a one car household, we needed to get another vehicle for a fortnight. It was my first time hiring a car and also my first time driving a hybrid. Green Motion made the experience easy and efficient. Moreover, their quote was great value for money.

natalief241
Natalie F. – GreenMotion Rep

Hi William,

Thank you for your five-star review.

It is fantastic to hear that you were delightfully surprised with the value for money you had with your rental.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

gavinc98
1 review
0 helpful votes
March 23rd, 2022
Verified purchase

We needed a rental company with reasonable prices, off airport, but close enough for an early morning departure. The price was good, and the car was perfect. I have used green motion on 3 occasions now over the last 6 months and have been impressed each time. The pick and drop off is smooth. I will use them again.

natalief241
Natalie F. – GreenMotion Rep

Hi Gavin,

Thank you for your five-star review.

It is fantastic to hear that you like our prices and rental vehicles.

We hope to see you again soon.

Kind regards,

Green Motion International Customer Services.

keithr516
1 review
0 helpful votes
February 18th, 2022
Verified purchase

Green Motion and its employee, Wilma, have provided me with excellent customer service the last three times I rented a car when in Sweden. I accidentally discovered the company just after the pandemic allowed travel and will never return to the "BIG" companies. The cars I have rented have been first-rate... and the service has been even better.

natalief241
Natalie F. – GreenMotion Rep

Hi Keith,

Thank you for your five-star review.

We are thrilled that you received excellent customer services from Wilma at Green Motion Sweden.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Q&A (5)

Answer:

Avoid Green Motion. They advertise prices that are considerably lower than competitors, but if you check consumer review websites, you will see that Green Motion too often (a) attempts to force consumers to buy comprehensive insurance by stating that they will not release your pre-paid car (my experience), and (b) charges very high fees for supposed damage/scratches.

By Dennis M.
See more answers (6)
Answer:

I've always found greenmotion to be the best value for car hire and cross Boarder fee when travelling through different countries I've never had any issues with this company and used it several times its my preferred hire company in the Baltic area.

By Jason C.
See more answers (4)
Answer:

They are robbers and scammers, never think to rent a car from green motion, they will charge you thousands of euros, instead buy a new car

By Ramazan N.

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About the business

Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.

Company Representative

greenm21
Green M.
Typically responds within 4 days

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