• Bookmark

    Groupon

Ratings On Other Platforms

Trustpilot
2.3 / 5
Reviews.io
2 / 5
Corporate Values

Overview

Groupon has a consumer rating of 2.88 stars from 6,545 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Groupon most frequently mention customer service, credit card and fine print problems.Groupon ranks 5th among Daily Deals sites.

  • Service
    421
  • Value
    379
  • Shipping
    307
  • Returns
    305
  • Quality
    328

This company does not typically respond to reviews

Positive reviews (last 12 months): 4.2%
Positive
4
Neutral
2
Negative
90
View ratings trends
150
See all photos

What reviewers want you to know

Positive highlights

  • Great deals, and prompt customer service if you have a problem.
  • But so far Groupon is the best coupon site I know of.

Critical highlights

  • I am on the phone with my credit card company trying to dispute the charge but I don't know what luck I will have.
  • No phone numbers to get hold of anyone... so how do we get in touch to whoever are behind this?
How would you rate Groupon?
Top Positive Review

“Great discounts love the deals”

marita g.
1/30/22

The first time I found out about Groupon I was excited about the discounts, never fails to give a happy face, thanks Groupon. All the negative reviews are probably posted by angry Businesses who are losing money because they decided Groupon is not making them money, well you people decide to use Groupon to advertise for you than you don't to pay for their services, honestly doesn't make much sense. But I am a very very happy customer!

See positive reviews
Top Critical Review

“Terrible Customer Service”

Mark A.
2/21/22

Do not do business with these clowns. They refunded an active Groupon for airport parking that I did not request. Now the "deal" is not valid and now that I am out of town returning in two days, I will have to pay the full rate to the merchant for all 7 days. Of course, their customer service is apparently in another country and those people cannot speak English or understand electronic correspondence in the English language. What a mess. Thanks Groupon for being amazingly crappy at your business!

See critical reviews

Reviews (6,545)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (256) customer service (1201) phone number (137) customer support (155) store credit (78) coupon site (12)
marka2063
1 review
2 helpful votes
February 21st, 2022
Verified purchase

Do not do business with these clowns. They refunded an active Groupon for airport parking that I did not request. Now the "deal" is not valid and now that I am out of town returning in two days, I will have to pay the full rate to the merchant for all 7 days. Of course, their customer service is apparently in another country and those people cannot speak English or understand electronic correspondence in the English language. What a mess. Thanks Groupon for being amazingly crappy at your business!

Tip for consumers:
Do not use Groupon. They are very dishonest in honoring their coupons as well as it is very difficult to work with customer service.

Products used:
None because they did not honor the proper original purchase.

Service
Value
Quality
leighm78
1 review
20 helpful votes
February 6th, 2020

No customer support useless crappy products, false advertising and refunds denied. I order a pair of leggings from Angelina's soft leggings... was sent 2... more like panty hose, luckily it had a built in skirt! Also spent 28 & on a phone tripod that is just the stand no cradle or anything else as advertised... no returns or refunds and it's useless. They have the same item on Amazon for 15 $ w the actual accessories.

Tip for consumers:
Don’t go to Amazon or Ebay or any other business.

Products used:
Both useless and I ended up being out 80$

Service
Value
Shipping
Returns
Quality
teresaa214
1 review
19 helpful votes
May 20th, 2020

Purchased a HP Laptop, despite the reviews, which were poor. Item was defective, I contacted them to ask how to return for a refund. This was a very difficult process, had to argue to receive a return label. Once they received the return, they stated that refunds can only go to "Groupon Bucks", I repeatedly asked for a refund back to my credit card, to no avail. When spending this kind of money, it should be expected to receive a refund if the item was defective and returned.

karenf729
1 review
29 helpful votes
April 3rd, 2020

I purchased a ticket for an event that has been canceled amidst the COVID-19 social gathering restrictions that has affected us all. Groupon acknowledges that they rather keep your money during this time of need rather than return or credit your purchase in these current circumstances that is affecting the world. What a stand up way to show support to humanity. Your greed is real and my loyalty as a customer will remember this always.

sarahg459
3 reviews
16 helpful votes
January 9th, 2020

Some items excellent, some terrible. We bought a garden table which broke the first day we had it. Very difficult and costly to return, could have sent photos of the (now, useless) table, but Groupon not really interested, so no refund. I keep telling them we are nowhere near the city they keep sending me vouchers for (restaurants etc), and what our nearest city actually IS, but despite promising to look into it, they haven't.Don't think I'll be using Groupon again.

nicolea71
2 reviews
3 helpful votes
April 27th, 2021

Purchased two suits that were poor quality. Returned them for a refund only to find that everything is handled online, which is extremely frustrating. There isn't any support from humans, and all I want to know is when I can expect my refund. Based on this cat and mouse game of trying to get a refund processed, I will NOT purchase goods with them again. The refund process should be just as efficient as when they process my payment at the time of sale. They lost me!

Service
Value
Shipping
Returns
Quality
talishab5
1 review
2 helpful votes
November 9th, 2021

They never helped me even after they tell you to ask for support via emails! Groupon spare me the reply back because its not worth your time anymore! I recommend not using groupon because third party merhcants can take your money not provide you with product and groupon will not do anything about it! Groupon use to have superb customer service and now because many use them they have no more care for consumers!

Tip for consumers:
Third party merchants can deny you refund and Groupon will do nothing, third party merchants can refuse to help you and take your money and Groupon will do nothing about it

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
patricias2332
2 reviews
2 helpful votes
November 4th, 2021

When a merchant has staffing issues (who doesn't these days) and cannot honor the Groupon for months, you are out of luck. No Groupon refund. No reissue. Groupon customer services says, "Sorry," "Sorry," "Sorry," but Groupon policy seems to say tough luck, sucker! Sure, Groupon says, you can use the value at that merchant (which whom you have no relationship) but which would result in your paying full price--half for the Groupon and balance to the merchant. My mistake.

Tip for consumers:
Buyer beware

Products used:
Nothing.

Service
Value
tanyab335
1 review
4 helpful votes
September 4th, 2021

I wish groupon cared about their customers as much as money. It's almost like the find pleasure in stealing from customers! I will never use groupon again for as long as I live. If they just updated their refund policy and "fine print" then they would likely have a loyal customer base, but obviously the owner didn't get past 3rd grade and doesn't know a thing about business.

peibingq
1 review
3 helpful votes
November 28th, 2021

Accidentally put two same orders since the first order took very long time to go through which I thought failed. Just in a minute, I contacted customer service and wanted to cancel on of them. There has no phone # to contact only chat or email. But the agent did nothing, only say "sorry, sorry". Very bad experience and not sure if it can be happened in US. I guess groupon will be OUT BUISNESS soon.

Products used:
tickets

Service
Value
Shipping
Returns
Quality
diannam62
1 review
11 helpful votes
July 2nd, 2020

I wish Groupon would let you know if the product being sold is being shipped from out of the country. It seems their clothes run so much smaller and you have a harder time getting your money back. Groupon should back you up when you the items sent were not what you ordered instead the seller has to decide if they want to give you your money back.
This will be my last time of ordering from them.

mirellav1
1 review
3 helpful votes
May 3rd, 2021

After this pandemic Groupon has gone beyond downhill! Tons of issues with the app
Freezing? Or not available to open or check out?! I bought 2 vouchers and never was notified that they had canceled on me. They refund it back credit And I can't even use it because the website keeps freezing I've been on here for the last for two! There's no customer service phone number and live agent isn't even available via text! Coupon needs to fix this and get back on board this is horrible!

jjl60
1 review
2 helpful votes
November 23rd, 2021

NEVER purchase a 3rd party voucher for goods or services through Groupon. Companies will very often not honor these vouchers. Companies can go our of business, or change terms at any time, and you will be out the money. Groupon has absolutely Terrible customer service, and No telephone contact. You can also purchase direct (without voucher) but Merchandise that I purchased has been low quality import garbage. Very Unhappy with pretty much every transaction with groupon. I'm done!

Tip for consumers:
Not worth the trouble, You will waste money, trying to save a few bucks.

katel203
1 review
17 helpful votes
April 24th, 2020

I contacted customer support to get a refund for an unused Groupon that I purchased and was unable to use due to the fact that the merchant went out of business before I was able to claim the service. First of all, you cannot contact anyone via phone, so you're left with an online chat center located who knows where. After explaining the situation multiple times, they flat out refused to offer me a credit or a refund. In light of what happened, I basically feel that Groupon stole the money from me and kept it all for themselves without the defunct merchant or I reaping any benefit whatsoever. Terrible policy, poor customer service, and dishonest business practices all the way around.

audreyw152
1 review
21 helpful votes
March 23rd, 2020

I was told by one customer service rep that while they couldn't refund my card they could give me credit to a future service. Then I got a separate email essentially saying that my Groupon expired and thus it was my fault. Obviously I couldn't use my Groupon a week ago (one week before it expired) because I was in MANDATORY SHELTER IN PLACE. Come on really? You're now penalizing people during COVID-19? I bet you'll get a lot of legal action coming your way.

briank749
1 review
10 helpful votes
March 6th, 2020

I will never do business with Groupon again. Took $800 of my money and did nothing to help resolve a situation. Only would keep saying that Sorry, you should have read the fine print which is very vague with most of their offers and deals. Stay far, far away. Horrible customer service, impossible to speak to anyone and the customer service reps appear to be located outside of the US.

anonymousp1080
1 review
1 helpful vote
October 15th, 2021

I've noticed without a doubt any clients I have that purchase through Groupon have a false idea of what quality services can provide. It caters to cheap ppl looking for the best deal and act entitled when they pay a fraction of the price.
Don't use Groupon if you want your service to be great service most people will see that it's cheap and treat you differently. This is my honest opinion from first hand experience over and over again.

kimf570
1 review
1 helpful vote
September 26th, 2021

I ordered a bowling package and I could not find any fine print on the purchase I was looking to see what the limitations were and nothing showed so I purchased it, after I purchased and it popped up that it's not valid until 24 hours after purchase and I can't get a refund I've tried calling they send you to the app I've gone in the chat and nobody responds this is terrible I will never buy from Groupon again

Service
Value
Shipping
Returns
Quality
michelled884
1 review
4 helpful votes
November 14th, 2020

I have multiple unused groups I purchased that for one reason or another over the years expired and Groupon is USELESS to try to get a hold of to follow through with their guaranteed promise that whatever money you spent you will not lose out on. I have over spent $1000 on Groupon's that I will never recoup. They also removed them from my account if I search on my laptop but I can still see them on my iPad and phone apps. They need shut down.

mrsw71
1 review
0 helpful votes
March 7th, 2022

Not sure about Groupon anymore? Well I made a purchase to join Sam's club through a Groupon offer, in which you supposed to get a free pie and 25 dollar e gift card from Sam's after using scan and go. Well it's been months and this has not been honored. Everyone from Groupon and Sam's acts clueless. This is unclear or perhaps false advertising.

Service
Value
Quality
jordang155
1 review
14 helpful votes
June 17th, 2020

Got a coupon as a gift for a hair cut. Apparently, the coupon isn't even sold by the salon and is instead from an employee who hasn't worked there in two years, and it is them who get the money, not the company, they've tried to take it down but can't since they didn't post it. I can't get a return because the customer service page doesn't load no matter how I try and there is no number anywhere to call. Wish I could give 0 stars

leonardb323
1 review
0 helpful votes
January 24th, 2022
Verified purchase

I received a Groupon voucher from someone as a Xmas gift (12/21) to a resturant that was out of business way back in Aug/21, three months prior to the purchase. Groupon Customer Service
Said I have to contact the gift giver to do
anything due to privacy issues. How tacky and improper. I will be contacting the Attorney Generals Office for futher review.

fatimal33
1 review
1 helpful vote
November 3rd, 2021

Don't waste your time. I used to LOVE Groupon and would buy stuff here all the time.
Except now. They've changed a lot. And the customer service sucks. I've been trying to get my issue resolved for over a week and they just keep giving me the run around asking me for the same information I've been giving to them since day one. It's completely ridiculous and now they've also stolen my money!
STAY AWAY FROM GROUPON!

petej108
1 review
0 helpful votes
March 13th, 2022

Searched for discount for Sam's membership. Groupon offered one for $20.00. When the verification did not show up in my email, I contacted Groupon and they said they couldn't provide a refund -- all within 20 minutes. To me, this is a fraudulent charge for a FAKE authorization code. Purchase from Groupon, take your risk. And by the way, there was no fine print.

Service
Returns
maritag9
1 review
0 helpful votes
January 30th, 2022
Verified purchase

The first time I found out about Groupon I was excited about the discounts, never fails to give a happy face, thanks Groupon. All the negative reviews are probably posted by angry Businesses who are losing money because they decided Groupon is not making them money, well you people decide to use Groupon to advertise for you than you don't to pay for their services, honestly doesn't make much sense. But I am a very very happy customer!

Tip for consumers:
love Groupon

Products used:
facials, massages etc

Service
Value
Returns
Quality

Q&A (206)

Answer:

Yes, Groupon is legit. You need to read the fine print before ordering live event tickets- -they will not refund your money even if it's there fault. I only buy tickets for activities that don't expire or you can use the purchase price towards a non-Groupon service the vendor offers. Hope this helps.

By Wylendia E.
See more answers (46)
Answer:

Groupon usually sends a tracking # via email If not do as the other people suggested, check My Groupons

By Storme G.
See more answers (8)
Answer:

I usually call the merchants I am interested in before buying the coupons, and ask them if the groupon coupons work, and how much more I have to pay. You could do the same, contact the merchants you are interested in and ask them how groupon works for them?

By Julie P.
See more answers (5)
Answer:

I personally do not trust groupon. The question previous to yours printed on this site should answer your question as to its reliaiblity

By SHIRL H.
See more answers (3)
Answer:

No fees. However, the deals they advertise never add up to be what they seem on the web site. Beware

By Selcuk I.
See more answers (23)
Answer:

Hi Qiong, Thank you for your message, and I'm so sorry for the trouble with your Heys order. A member of my Customer Service Team reached out to you via email to discuss next steps. We're going to work to make this right for you. Best, Jason Faria Sr. Manager Customer Service

By DeeDee L., Ideel Customer Service Supervisor
See more answers (23)
Answer:

The one I took by Holly and Hugo at least were I would research the company before buying. Also about twice a year they put all their courses for $5! I got mine completed it and it helped boost my resume and I was able to get a vet assistant job pretty quickly compared to before where I only got a call back from about one place which didn't lead anywhere. :) hope I could help!

By Melanie R.
See more answers (16)

Can’t see your question? Ask to get answers from the Groupon staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.

Company Representative

jasonf1
DeeDee L.
Ideel Customer Service Supervisor
Typically does not respond to reviews

How do I know I can trust these reviews about Groupon?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Groupon?