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    Gymshark

Ratings On Other Platforms

Trustpilot
4.1 / 5
Reviews.io
2 / 5
Corporate Values

Overview

Gymshark has a consumer rating of 2.87 stars from 39 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Gymshark most frequently mention customer service and phone number problems.Gymshark ranks 29th among Sportswear sites.

  • Service
    19
  • Value
    16
  • Shipping
    17
  • Returns
    13
  • Quality
    16
Positive reviews (last 12 months): 38.1%
Positive
8
Neutral
1
Negative
12
View ratings trends
13
See all photos
How would you rate Gymshark?
Top Positive Review

“Great Workout outfits”

Zoey B.
3/10/22

I'm trying to get fit and lose some weight after giving birth to my daughter recently. Since I'd heard about Gymshark before, I immediately headed over to get some fitness clothes and they have so many that it was pretty hard to choose just one or two. The ones I eventually settled for are perfect. I'm going to use them for daily jogging, yoga and a few indoor workout routines.

See positive reviews
Top Critical Review

“They never shipped my purchase”

Matt K.
12/20/21

It's been 23 days since I made an online purchase and their tracker is still showing "processing". I've contacted the courier that they use and they verified with me that their warehouse never received the package from gymshark. The customer service at gymshark is basically nonexistent - I emailed them about the issue a week ago and no one has gotten back to me. At this rate I'm going to have to file a report against gymshark with my bank. I do not recommend gymshark due to very poor customer service.

See critical reviews

Reviews (39)

Rating

Timeframe

Other

mattk381
1 review
0 helpful votes
December 20th, 2021

It's been 23 days since I made an online purchase and their tracker is still showing "processing". I've contacted the courier that they use and they verified with me that their warehouse never received the package from gymshark. The customer service at gymshark is basically nonexistent - I emailed them about the issue a week ago and no one has gotten back to me. At this rate I'm going to have to file a report against gymshark with my bank. I do not recommend gymshark due to very poor customer service.

Tip for consumers:
Their guaranteed shipping rate of less than 10 business days is false.

Service
Shipping
luciag61
1 review
2 helpful votes
November 19th, 2020

Terrible. I'm in MX and the web page –as it knew my location– wouldn't let me order to my po box in USA; it lead me to buy it to my mexican address because it was to the only place where "there were shipments". I bought it and at my doorstep they asked me for $42 (usd) to give it to me. I spoke to customer service and they ignored my issue and just apologized; they even canceled my reference # to return it. I spent more than I planned for a clothing brand that doesn't even have ethical practices and clearly doesn't care about the customer; only money.

silviam94
1 review
3 helpful votes
December 11th, 2020

I ordered stuff which on website said 2-5 days delivery. They gave me tracking number what is showing me is in my town, but 2 weeks no one contact me. Customer service just said to wait 12 more days (why!?), what I refused... Suddenly my order "is lost on delivery" and they want to give me credit of same amount for next order... I don't want to, bcs I waste 2 weeks for nothing and I just want my money back...

zoeyb22
1 review
0 helpful votes
March 10th, 2022

I'm trying to get fit and lose some weight after giving birth to my daughter recently. Since I'd heard about Gymshark before, I immediately headed over to get some fitness clothes and they have so many that it was pretty hard to choose just one or two. The ones I eventually settled for are perfect. I'm going to use them for daily jogging, yoga and a few indoor workout routines.

Products used:
Pulse long sleeve top, shorts, leggings and some crop tops

Service
Value
Shipping
Quality
nataliar58
1 review
3 helpful votes
November 19th, 2020

The first order with them was really so good, but the second one they not deliver all the things I order. Try to contact them no response no nothing. So my money gone in to them pocket ye and many others like me I find out in them page in Insta till they not delete it! Looks so gorgeous from the begin but in reality they r cheaters!

jakelinf
1 review
1 helpful vote
February 23rd, 2022

Love the way gymshark fits but I been so disappointed on me getting items 2 months after and just getting half the items and later was told that half the order was not in stock. Did get a refund. This company does not have a phone number to call or chat for any immediate customer service and was never able to return two items that I didn't like. Once you choose what you need to change does not let you edit and was never found on fedex to be able to return.so disappointed that as much as I like the brand will never order from them again. I even took the time to look through other reviews from websites and I see the same complain about people not receiving orders after months.

Products used:
Sports wear top and flex leggings

lucasg112
1 review
0 helpful votes
January 22nd, 2022

I met gym shark a few years ago through social media watching videos of athletes and bodybuilding. I bought their first outfit a few years ago, and I've recently become a more loyal customer. I saw a big promotion last BlackFriday and I ordered a lot of clothes, but unfortunately, someone misappropriated my package and I didn't receive the products. I sent them an email letting them know what happened, and they gave me a 20% discount coupon. So, at Christmas, I took the opportunity to make purchases, and I received everything this time.
I like their products because they are very good, last a long time - and are perfect for the gym. You feel comfortable during the exercises and the style is very good too.
It's true that because I'm not an American company, some deliveries take time and can even get lost, but I only had problems once, and they were quickly resolved. I strongly recommend this brand!

Service
Value
Shipping
Returns
Quality
rafaelm191
2 reviews
0 helpful votes
May 28th, 2021

Hi it's Rafael!

I just posted "how to style: gymshark 5" inseam shorts | outfit ideas!" on my YouTube: Rafael Mendoza!

They fit true to size. I am 5'10 and 165 lbs. I bought these shorts in the size small. There are not enough good things to say about these shorts! They are amazing! I wear them almost every day. Although I run them through the wash often, their quality has not changed. I have a few pairs including white, black, red, and blue. I was nervous about staining the white pair. But every stain has easily washed off! These shorts are top quality. They are also pretty affordable! Love them.

mohammedi53
1 review
1 helpful vote
February 11th, 2021

Wrong size. Wrong items. Missing items. TERRIBLE MATERIAL! Definitely not what I ordered. FALSE ADVERTISING!

Tip for consumers:
DO NOT ORDER FROM HERE

Products used:
I was missing products. I will not be using any of the products they sent me.

Service
Value
Shipping
Returns
Quality
alexd878
1 review
1 helpful vote
December 17th, 2021

Gymshark's customer service is beyond bad. They have no phone number and take too long to respond. I paid extra to receive a Christmas gift, but they sent the wrong product. Because their customer services and fulfillment are so bad, there's no way to correct the order. Never buying from them again.

Service
Value
Shipping
Quality
mariac2182
1 review
1 helpful vote
December 19th, 2021
Verified purchase

It is very difficult to get in touch with this company. I wish I had read the reviews first. I placed an order on November 26th for a Christmas gift for my niece and I still haven't received it (December 19). I paid for shipping. They promised 3-5 business days for delivery. Now they have added 10 business days to that as an additional delay. The delivery service they use, Apple Express, does not have a contact number or a chat. I have messaged Gymshark and I get an automated response that they get back to me in 1 week. This lack of service is absolutely unacceptable. I can only hope that I receive the correct item in w condition so I don't have to deal with this company ever again. I will never order from them again and I will not recommend this company to anyone.

Tip for consumers:
Do not bother ordering from this company. The lack of customer service is a waste of your time!

Service
emilyl345
9 reviews
1 helpful vote
April 27th, 2021
Verified purchase

Gymshark is one of my go-to places when looking for activewear! Their products are such good quality and relatively affordable too, I just wish they had discount codes sometimes. Other than that, their website is easy to navigate and they have a lot of items/colors to choose from!

Service
Value
Shipping
Quality
st100
2 reviews
1 helpful vote
December 30th, 2021

I bought several items for my son has gifts and the T-shirt he received was a small but it looks like a women's and they would not accept a return or exchange. I'm very disappointed with their communication and they have horrible customer service.

enyaa1
6 reviews
1 helpful vote
February 19th, 2021

I found this store in Instagram and I opened for my self a wide range of goods that I was looking for or become interested in. Really good service and website I like it.

katm106
1 review
4 helpful votes
July 25th, 2020

EXTREMELY POOR CUSTOMER SERVICE! I had order process with INCORRECT information and they REFUSE to contact fedex to fix information. There contact process is a joke, no phone number, no one to speak to, and just generic scripted responses. Once they process your order they don't care if you get your items or not. Only way to cancel order is to call your bank for a merchant dispute! Its 2020 doing messy business like this is pathetic. Might as well just be a ig store. So low quality.

rossj64
1 review
1 helpful vote
February 14th, 2022

I started wearing Gymshark about 4 years ago, and over that time I've seen the quality fall dramatically. Gymshark's clothing is made with cheap textiles which results in a shrunk and misfit garment once washed. Ally my shorts, joggers, and sweatshirts withstood no more than 2 washes before falling to pieces. Be weary and do not buy their clothes anymore. It's sad

Service
Value
Shipping
Returns
Quality
dieanm
1 review
0 helpful votes
February 26th, 2020

Hi my name is Diean and working out is my safe haven. I try to hit the gym as much as I can. I go at least 3 times a week so the quality of the workout attire is essential.
Three problems I run into when working Out in my gym clothes: 1. It gets itchy. 2. My leggings slip off my waist/hips 3. Extremely visible Sweat stains in certain areas.

Gymshark does a phenomenal job with providing us with the right kind of attire we should be exercising in. The sizing is true to my size and I'm a medium for tops and bottoms. It does a fine job with minimizing the size of my sweat stains, it's not itchy, nor does it slip off my waist. The material hugs my figure preventing the amount of effort I put in pulling my leggings up every time I do squats.

sabrinas328
1 review
1 helpful vote
December 7th, 2021

The first order of critical zip joggers had a loose seem where the fabric connects to the elastic leg hole. My Husband very carefully tried to see if they would even work for him but as soon as he slid his foot through the hold, it separated from the pant leg on both sides. I felt really bad because it was a gift and he thought it was his fault, but no activewear should be this flimsy. We got a refund for the item but not for shipping, so I'm out 5 dollars on a piece of crap that I had to return and is now out of stock. The second order was lost and sent back to gymshark and they told me they can't replace the items because they are out of stock... again, out another 5 dollars for shipping items that never arrived. It is frustrating to be forced to do last-minute birthday shopping because a company can't pull it together, and though $10 isn't much at all, I would rather it go to a company that isn't so shady.

Service
Value
Shipping
Returns
Quality
johnh4273
1 review
0 helpful votes
October 20th, 2020

I placed my first order with them recently, and due to a shipping issue with Fedex, the package was not delivered. However, after I relayed this info to Gymshark's customer service, they went above and beyond to make sure I ultimately got my items. Highly recommend their products and their great level of service!

mylesm50
1 review
1 helpful vote
February 5th, 2021

I had ordered a shirt and pair of shorts for my son at college. After the order hadn't shown up for 4 weeks I tried to get in touch with someone. My first concern was no phone number, you can't talk to someone just a keyboard. I was informed that something was off with the address and it wasn't their problem.
After tracking, it arrived somewhere but not where the address said.
Unfortunately we can't help you. Sorry!
Thank you our valued customer for your money. Buy it again and we'll try and get it right this time but you will pay again.
No I'm good! One and done.
Don't fool yourself it's not Lululemon!

Products used:
It never arrived

Service
Value
Shipping
Returns
Quality
marianned63
2 reviews
1 helpful vote
July 31st, 2020

Bought from the company about 4 times and would continue doing so. Everything is perfect, nothing bad to say I love everything about them! Quality of the clothes is impeccable and had no problem with the shipping.

juliac408
4 reviews
14 helpful votes
May 5th, 2021

I'm completely obsessed with gymshark. I own more gymshark than Lululemon. The quality is great but you need to purchase the more higher priced items. If you buy the $40 dollar leggings don't expect them to be amazing quality. The best leggings are $80-100. Other than that I've had great customer care experiences. One time my leggings ripped in the crotch area on leg day 2 months after I purchased them. I sent pictures to gymshark on Facebook messenger and they sent me a new pair in the same day. I didn't even need to give back the ripped ones. That was pretty awesome. One complaint is that they constantly release new clothing which sell out in hours or days. Instead of restocking those they just release new products. I've been eyeing the same leggings for over a year that never get restocked. Still I love gymshark!

Service
Value
Shipping
Returns
Quality
carlap258
1 review
1 helpful vote
January 2nd, 2022

Do NOT do business with this company. Several years after buying one of their products, I am still getting almost daily texts from them no matter that I text: STOP and block the number. No product is worth this harassment.

Tip for consumers:
Don't use them. Do not engage or you will never stop hearing from them.

Products used:
Athletic wear

nancyv110
10 reviews
2 helpful votes
February 23rd, 2020

Gymshark processing and delivery is very quick! Clothing is true to size and very comfortable for daily wear. Quality is great, and they have a wide range of selection. Will definitely continue to purchase.

nickj463
1 review
2 helpful votes
December 27th, 2021

I like the styles of this brand but ordering from them is just a horrible experience. The site layout is kinda odd and confusing at times. They have a sizing chart which is very inaccurate and they have recommendations on sizing based off of the model height and weight which are also inaccurate. Sizing is all over the place, you'll be a large in one thing medium in another and a small in another. I usually have to return 50-80 percent of what I purchase and they are always out of everything. This stuff is popular, you def pay a premium for it and its annoying to pay shipping and then have to return stuff and then there is nothing in stock to replace it. Personally, there's other brands who make similar stuff, I gave these guys a few tries and its just not worth it.

Tip for consumers:
Stick true to your regular activewear size regardless of what site recommends.

Products used:
T-shirts, sweatpants, underwear, shorts, hoodie.

Service
Value
Shipping
Returns
Quality

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