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    HauteLook

Ratings On Other Platforms

Trustpilot
2.1 / 5
ResellerRatings
2.1 / 5
Corporate Values

Overview

HauteLook has a consumer rating of 2.84 stars from 516 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about HauteLook most frequently mention customer service, credit card and tracking number problems.HauteLook ranks 11th among Designer Clothes sites.

  • Service
    28
  • Value
    27
  • Shipping
    27
  • Returns
    22
  • Quality
    23
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
View ratings trends
3
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What reviewers want you to know

Positive highlights

  • SO, DO GIVE THEM ANOTHER CHANCE AND, IF YOU END UP WITH CUSTOMER SERVICE; 99% OF THE TIME, YOU'LL BE SERVED WELL!

Critical highlights

No critical highlights yet

How would you rate HauteLook?
Top Positive Review

“Quality items, but shipping took awhile”

Stephanie H.
1/28/19

Items were as described and nice quality, but If you need quick shipping, you may not want to order from Hautelook.

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Top Critical Review

“Didn't receive item”

Eugene A.
4/30/20

So I ordered two items only difference between them was the color. Orders on April 26th and received one of the items on April 30th. Not bad. But the app is saying both items were delivered, which they weren't. Packing slip only has one item. The worst part was I waited 1 hour and 42 minutes on hold for them to tell me that the second should come in a few days. If you don't receive it call us back. I have been ordering from HauteLook since 2013. This will also be my last time.

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Reviews (516)

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Reviews that mention popular keywords

customer service (120)
eugenea61
1 review
1 helpful vote
April 30th, 2020

So I ordered two items only difference between them was the color. Orders on April 26th and received one of the items on April 30th. Not bad. But the app is saying both items were delivered, which they weren't. Packing slip only has one item. The worst part was I waited 1 hour and 42 minutes on hold for them to tell me that the second should come in a few days. If you don't receive it call us back. I have been ordering from HauteLook since 2013. This will also be my last time.

jeffd446
1 review
1 helpful vote
June 9th, 2020

I purchased 8 pairs of shoes and 5 clothing items 4 weeks ago. 3 pairs of my shoes are "in transit," but there are untraceable, meaning Hautelook made a shipping label but never handed over to UPS. I've called the customer service number 3 times and have waited over 20 minutes only for my call to be hung up. I've tried several times to use customer service live chat, but that isn't working either. With their return policy being 45 days this is becoming a nightmare.

shenal4
2 reviews
0 helpful votes
April 8th, 2021

This company pushes you toward ordering a size thats supposed to be correct but isnt. I ordered and received a pair of booties that were at least 1 to 1.5 sizes too small. I returned them and per their own policy if not refunded within 10 days, no matter what, I would get a FULL REFUND. You normally do not get a full refund. I paid for return postage per their instruction and they still charged me for return postage, I started this endeavor in Jan and today, April 8, I just now got a refund and NOT the full refund per policy. Their email is a non-working email. They are unaccessible. Do not order thru paypal either because they won't help. I am attaching a photo of my cost, not to mention the return postage and my final refund. I am out at least $20 and its their fault for poor sizing recommendation.

ericam362
1 review
0 helpful votes
May 24th, 2021

I recently bought shoes from Nordstrom Haute and iam very disappointed. I wore the shoes 3x and the straps broke on one of the shoes. The sandals are cute and I got them because my sister had a pair but she ordered hers from DSW. I wish I would have. The shoes definitely weren't worth $ 50 more like 14.99.

any
1 review
3 helpful votes
June 22nd, 2019

Disturbing customer service! Love their products, but been discouraged more and more after each of their client mistreats! Need to email them twice to get refund for returns; items which were already paid for were out of stock; items were missing... 0/10

vickieg37
1 review
3 helpful votes
March 12th, 2019

I have been a Hautelook customer for probably about 10 years and always felt as though I was getting good deals, but lately I have ordered something and then I googled the item and have found that I may be saving 1 to 5 dollars. The retail prices are being hiked up. That does not make me really happy so I guess moving forward if I order I'm going to Google the item 1st and see if I can order it directly from the manufacturers website. If that is the case then I don't really need to go through them.

I added a picture of a Tissot watch I just ordered. Found the same watch on the Tissot website for $197.50 and I bought it on HauteLook for $196.97. Not a great deal

marisay6
1 review
0 helpful votes
November 27th, 2020

Bought a pair of slippers. Was charged $7.95 for shipping. Slippers arrived and were too small. HauteLook charges a fee to return the slippers and another $7.95 for shipping for the new size. The total shipping charges would have been in excess of $22. I chatted with customer service to explain I was trying to exchange the slippers for a bigger size and they were unhelpful. Simply told me to avoid a return shipping charge to bring the slippers to Nordstrom Rack, in the middle of a pandemic on Black Friday. They also indicated I would still have to pay $7.95 for shipping for the new size, so still a total of $15 for shipping a pair of slippers. Terrible policy and terrible customer service. I will be returning the slippers and not purchasing anything further from this online store.

xanthep1
1 review
6 helpful votes
January 12th, 2020

I received an alert from Experien that Hautelook had accessed my email and were trying to get my password. Be warned.

cindyh146
3 reviews
2 helpful votes
January 12th, 2018

I love finding items from the brands I love at great prices, but I also find new designers on hautelook.com. I also appreciate the convenience of returning items at any Nordstrom Rack if I need to do so.

patriciam614
71 reviews
378 helpful votes
January 28th, 2019

The only time so buy from HauteLook.com is when they have flash sales for a couple jewelry designers I like. So I am buying merchandise I am familiar with. I have had fairly good experiences buying from them, although I really hate the way your shopping cart times out. The thing to know about these flash sales (and this is true for all outlet sites like this) is there are items that are truly on sale styles from previous seasons, or designs that have been discontinued and items that are made for specifically for outlet stores and flash sales. I have not bought fake goods from hauteLook (that I am aware of), but when you see the same items appear on each and every flash sale it's a clear sign that those are the "fake sale" click bait items. So you need to know your merchandise. I have returned items to HauteLook without any problem, and have gotten my return shipping paid for when something was damaged in shipping.

robertb2765
1 review
2 helpful votes
February 13th, 2020

This is happening more and more with FACEBOOK SPAMS! Everyone needs to write FB and tell them to stop with their spamming because it is compromising my e-mail address and my credit cards. I have had numerous AMAZON CHARGES ON MY CREDIT CARD SINCE THIS SHOWED UP ON MY CREDIT REPORT!

I have no idea who this company even is! Never placed an order with them!

marlae10
3 reviews
19 helpful votes
January 8th, 2020

In an attempt to save on shipping fees, I thought I could order all of my items from Haute Look and do a price match with Macy's. I followed instructions given by the second rep I talked to (as the first idiot said they don't price match at all) and proceeded to place my order. I called back the next morning and was told to email the screenshot. I proceeded to do that and was given every excuse they could make up on the spot as to why I couldn't be credited the difference. My size wasn't in stock AT THE MOMENT, the sale was no longer on at Macy's, blah blah blah. If I had seen this site first, I would not have placed the order at all. Being a subsidiary of Nordstrom I expected the best! I got the worst.

lukec104
1 review
4 helpful votes
December 5th, 2019

Ordered on the 30th. Waited for a shipping receipt that never came... Finally called on the 3rd. They acted confused and said I would get the shipping info the next day. Three days later I got the shipping info but they didn't even give the order to fedex until over a week after that. Long story short... ordered on 11/30 and didn't get my package until 12/12 because it sat in Hautelook's warehouse almost the entire time!

Tip for consumers:
Use Amazon, Zappos, or some other company to buy shoes and apparel.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
gayleh173
2 reviews
0 helpful votes
March 24th, 2022

STAY AWAY FROM THIS COMPANY! READ THE REVIEWS, THEY ARE CORRECT! I am having a hard te with a return. I ordered from 1 company, another made the product and it came from a 3rd company? Confused? Try to get a refund, IF IN THEIR EYES ITS IN PERFECT CONDITION!

Tip for consumers:
No refund and their products are cheap! Don't do it!

Products used:
It was a long "fake sweatshirt" material.

Service
Value
Shipping
Returns
Quality
lorrainef22
1 review
2 helpful votes
May 27th, 2018

I have been shopping at HL for years, long before Nordstrom Rack bought it. I love it. Recently, they changed a website feature. It used to be that if you were browsing a paritcular page, you select a size and/or color to narrow the search. Then, when you click on an item to look at more detail and perhaps add it to your cart, when you come back to the page you were on, your settings were still in place and you would be taken to the location on the page where you left off. Awesome. Now, when you return to the page, your settings and location are gone and you're starting over at the top of the page. This is so frustrating. I like to browse quickly in the morning sometimes and I've often made purchases that way, but it takes so much longer and is so irritating that I no longer do that. I'm a HL freak and my friends and daughters know I get skin care and all my clothes there and have for years. Now I'm less inclined to shop because of this change in their website. I find myself shopping less and less on the site.

kendrab7
1 review
4 helpful votes
October 1st, 2014

I recently got my first shipment from Hautelook! I bought over $250.00 worth of the balm cosmetics for $100.00! Everything arrived within a few weeks, together, and original as described products! Love love love this site!

Tip for consumers:
Shipping takes time...if your impatient...pay full price elsewhere:)

Service
Value
Shipping
Quality
joshc101
1 review
3 helpful votes
April 12th, 2018

Ordered two nice shirts March 31, April 12 I get two emails, one shirt was shipped, the other is cancelled because they ran out I guess? After two weeks of waiting that's just b. S. right... well they refunded the cost of the shirt. Tax. And shipping to my gift card I used but stupid me I had thrown it away already so 30 dollar lesson for me! If you just have to buy from these shady people, at least keep all your info with you, because you most likely will need it, after 2 weeks of course.

jamiea85
1 review
4 helpful votes
June 26th, 2018

Ive personally had several issues with this company and online ordering. Them shipping wrong items constantly... the app is inconsistent and difficult to use. Cant shop the web page unless you have the app.
Ive even heard they have been closing a lot of peoples accounts too... which is really bad for customer loyalty and disappointing to hear. I have decided not to order from them again. Too many other good option online now days. Other companies do it way better.

tats1
1 review
3 helpful votes
May 23rd, 2019

Got an email saying i return too many items. Sure, but I keep a lot of them also and I return most of them to Nordstrom Rack. I have been a customer for 10 years and have spent a bunch of money on items I actually kept. I can't believe this company. They are going to lose so many customers... it's impossible to shop online on their flash sales and not return items.

sarahm791
2 reviews
4 helpful votes
March 5th, 2019

Exactly what Amanda K. Said. I am a Nordstrom card holder and Hautelook cancelled my account with no notice (no letter or email) due to my purchase to return ratio. I had to call them to find out after I wasn't able to log into my account today. I shopped with them exclusively for almost 10 years and spent tens of thousands. Like any consumer shopping online, I would purchase multiple items and sizes and return what didn't work to my local Nordstrom Rack. Because the events only last for so many days, it's not like you can go back for an item if the size you purchased doesn't fit. So fine, change your return policy and let customers know they need to keep a certain percentage of their order so they can be more selective of their purchases. But to make this rule and then blacklist everyone who violated said rule before it was even effective?!? Absurd. Nordstrom has lost a loyal customer and credit card holder.

nesp
1 review
2 helpful votes
November 7th, 2018

I got a fraud alert on my debit Visa card. Someone had stolen monies totaling $870.00 from my account. I had the card disabled but the damage is already done. I talked with my bank and they are doing their investigation but told me to contact the company directly to try and get them to refund the money. But this company won't answer their phone. You get a recording saying that all their order review specialists are busy and to leave a message. That they will contact you shortly. I did that over 2 days ago and no one has called me back.

olegk26
1 review
6 helpful votes
June 5th, 2018

Watch your wallet! Refunds and returns are often a problem, and if you don't fight for it or miss it, kiss it goodbye. I thought anything Nordstrom was supposed to have great customer service. Not even close!

oliverp18
2 reviews
11 helpful votes
July 3rd, 2018

Like many others, I received an email today stating that I could no longer order from Haute Look/Nordstrom Rack because of returns.

Actually, I hadn't ordered anything from them since Dec 2017 and at that time I returned a pair of jeans because I had ordered a size 28 and they sent me a size 26.

Feel disappointed.

susanr167
4 reviews
17 helpful votes
January 21st, 2019

Hautelook customer service is nonexistent since they were bought be Nordstrom. Recently, I bought a pair of sweats and they sent me a dress. Inside the package (that was addressed to me) I found the packing slip for another customer. To me, its clear that they slapped the wrong address sticker on the package. I called customer service and the gal on the other end explained that I would have to send the item back and get a refund on it. Then I can go ahead and reorder the correct item. I would have to pay for the shipping back to them. As I was talking to her, it dawned on me that the refund would be for the item in the package... not the item I ordered and had already been charged for. The dress costs half price of the sweats so obviously I have a problem with this as well as paying for shipping on a mistake Hautelook made. On top of that they were unwilling to send the correct item though it was their mistake. It was clear that the customer service rep didn't believe me. I told her I would snap a picture of the item and the packing slip to prove I was telling the truth. She told me that it didn't matter. No exceptions could be made even in cases where Hautelook is to blame. I am out the money I spent. I won't do business with Hautelook, Nordstrom, or Nordstrom Rack as I understand they all have the same policy. I told the customer service rep that they have lost my business forever because they wouldn't work with me on a lousy $60 purchase. To add insult to injury she told me they didn't want customers like me. Once again implying I was lying. What a horrible company.

danil33
2 reviews
19 helpful votes
April 13th, 2015

HauteLook is a pretty decent site. I've ordered a pair of Keds for an extremely low price plus, they were promptly shipped to my house. I occasionally look through their site to see if anything catches my eye but usually it's just repeats from a couple weeks ago. For example, Jessica Simpson hair extensions are almost always for sale. I wish it wasn't selective rather, like an online department store.

Q&A (15)

Answer:

Try to obtain as much information as you can about the model and make of the watch. This also includes pictures. Look for the serial # and other things such as the setting, dial, band, etc to see if it's correct. Make sure you can return the item if your not satisfied before you commit to buying. Also have a reputable Certified Rolex dealer look at the watch if you do choose to buy. You can have papers reissued if the watch is authentic. I hope this helps.

By Kelly M.
Answer:

As of April 2021 they have not improved. Probably worse.

By Shena L.

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About the business

HauteLook is a members-only shopping website offering limited-time sale events with top brands in women's and men's fashion, jewelry and accessories, beauty products, kids' clothing and toys, and home decor. HauteLook offers discounts of 50 to 75% off...

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