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    Hebeos

Ratings On Other Platforms

Trustpilot
1.2 / 5
ResellerRatings
4 / 5
Corporate Values

Overview

Hebeos has a consumer rating of 4.35 stars from 6,477 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Hebeos most frequently mention beautiful dresses, great experience and many compliments.Hebeos ranks 3rd among Wedding Dresses sites.

  • Service
    650
  • Value
    444
  • Shipping
    444
  • Quality
    1164

This company does not typically respond to reviews

Positive reviews (last 12 months): 84.3%
Positive
1,943
Neutral
143
Negative
219
View ratings trends
449
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What reviewers want you to know

Positive highlights

  • It would make the shopping experience easier but the color we picked was perfect.
  • But I loved the dress so much that I ordered it again in a custom size.

Critical highlights

  • This company has some of the worst customer service and product I have ever come in contact with.
  • Hebeos has a RIDICULOUS return policy where you can pretty much ONLY return damaged goods.
How would you rate Hebeos?
Top Positive Review

“Awesome”

Megan C.
4/4/22

I found this site with a quick google search looking for a specific type of dress for my brothers wedding. It fit absolutely perfect and honestly looks exactly like the description picture! It has a nice stretchy material too. I could not be happier, and the price just is the cherry on top. A very similar dress that I was eyeing "in store" went for $540! Thank you!

See positive reviews
Top Critical Review

“NEVER USE HEBEOS”

Hayley H.
8/9/20

Absolute con! They sent the wrong colour dress after months of waiting rubbish material etc, arrived all screwed up, there customer service are very childish & rude I eventually got my refund, they have taken it again even eventually admitting they were at fault, we were under the impression it was America we were dealing with no it was China! Still fighting to get my money back! Arrived in a ball all screwed up absolute con should not be allowed to be in business!

See critical reviews

Reviews (6,477)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (290) return policy (91) prom dress (140) wedding dress (111) phone number (48) shopping experience (38) custom size (45) size chart (34) custom measurements (25) custom sizing (20)
ashleyj582
1 review
0 helpful votes
March 31st, 2022
Verified purchase

I was very hesitant at first before I made my purchase. Although, I couldn't decide where to get my wedding dress from when I wanted something different and not so much traditional. I've recently received my order a few days ago and could not be more pleased. It's a perfect fit, not bulky, comfortable on every aspect. I'm extremely excited that my mom searched different sites to help me
And led me to this site. 10 out of 10 :)

Reason I chose this business:

Customer reviews

Reason I chose this product:

Didn’t want a “traditional” wedding dress

Quality
hayleyh46
1 review
21 helpful votes
August 9th, 2020

Absolute con! They sent the wrong colour dress after months of waiting rubbish material etc, arrived all screwed up, there customer service are very childish & rude I eventually got my refund, they have taken it again even eventually admitting they were at fault, we were under the impression it was America we were dealing with no it was China! Still fighting to get my money back! Arrived in a ball all screwed up absolute con should not be allowed to be in business!

stevej176
HEBEOS S. – Hebeos Rep

Dear customer,

Hope you have a nice day. We have known your main complaint and we are sorry to bring you all the inconvenience.

Please contact us via email: service@hebeos.com. We will solve this problem for you as soon as possible.

We apologize again for the trouble and inconvenience caused. Thank you for your time and patience.

sheris394
1 review
19 helpful votes
June 9th, 2020
Verified site experience

I have been eyeing the mermaid wedding dress for a while but was very skeptical because of the price, but after trying on other dresses, I am going to buy this one and hope and pray it comes the way I asked for. I had a very easy order process--I hope they read the notes I put in! Please don't let me down--I want to look beautiful on my first ever wedding day!

Reason I chose this business:

Prices are amazing! And that you can ask them to tailor them ahead of time is very beneficial. Now I just hope and pray the dress is as advertised! PLEASE!

andreab812
1 review
3 helpful votes
March 8th, 2021
Verified purchase
• Updated review

Excellent service! Site made shopping super easy, especially with the custom fit option! Dress & accessories came extremely fast and in perfect condition! The only downfall was the dress was supposed to be 'sage' and it's more of a 'bright mint'. Not the same as the swatch online. Other than that, super happy with the experience!

Reason I chose this business:

Found it on Google and it had excellent reviews, so decided to give it a try. I wasn't disappointed!

Reason I chose this product:

Excellent selection of dresses and accessories! Love the custom options for the dresses! Made everything really easy for shopping online!

Quality
Really easy shopping experience
February 4th, 2021
Verified site experience
• Previous review

Really easy shopping experience. Love the custom option! It makes it really easy when your in between sizes, or need certain alterations made!

Reason I chose this business:

I read really great reviews from previous users, and bridal websites, and love the options, so decided to give it a try.

melissah675
1 review
27 helpful votes
July 24th, 2020
Verified site experience

I have had a very good experience so far! Have to plan a wedding, have my dress and accessories here in time for any alterations that might (But probably not!) be needed, etc... all by the first week of September! I am throwing my entire Trust in Hebeos and I know they will come through! Thanks for the wonderful shopping experience!

Reason I chose this business:

I was looking for plus size wedding dresses and looked all over the WWW until I came to Hebeos. That's when I stopped looking. I love that you make the dress to fit you personally and that your customer service will actually pick up the phone to answer your questions. I asked myself, "Well, isn't that awesome?!"

kristag61
1 review
2 helpful votes
May 25th, 2021
Verified purchase

The dress i ordered online was AMAZING. It is just as beautiful as it looks in the advertised photo. The shipping took a bit but once i emailed they were on it and my packaged was delivered within 2 days. My experience was pretty great from this company. I was EXTREMELY satisfied with the dress itself. Thank You! For making my wedding dress one for the books!

I emailed them regarding shipping for the dress i ordered, and the response was fast. I got my dress 2 days later. It was Wonderful!!

Reason I chose this product:

I choose this dress as a wedding dress. I am getting married this July and loved the look and style, as well as the material of this beautiful dress.

Service
Quality
tamaras320
1 review
13 helpful votes
October 9th, 2020

Don't expect to get anything but a cheap looking dress in the wrong color and horrible customer service. They will not own up to or even make it easy to fix a mistake they made. They finally offered to make it right by refund the dress 100% if I would pay shipping then retracted the offer completely with the individual responding to my email saying they are new to the company. I have been getting the run around for weeks!

Tip for consumers:
Avoid purchasing from this site. They are over-priced and have no customer service skills.

Products used:
None

Service
Value
Shipping
Returns
Quality
stevej176
HEBEOS S. – Hebeos Rep

Dear customer,

Hope you have a nice day. We have known your main complaint and we are sorry to bring you all the inconvenience.

Please contact us via email: service@hebeos.com. We will solve this problem for you as soon as possible.

We apologize again for the trouble and inconvenience caused. Thank you for your time and patience.

tamaral141
1 review
2 helpful votes
December 17th, 2020
Verified purchase

Received SEVERAL days earlier than expected. The quality was superb. The 2 dresses I ordered ran large, but minor alterations made them perfect.

Value
Shipping
Quality
sherim194
1 review
30 helpful votes
September 9th, 2020

Tons of reviewers warn about falling for the low prices and being disappointed in their order. The negative reviews made me nervous to buy my wedding dress. HOWEVER, I had a great experience and I have some tips to make sure you do too. 1) Email customer service asking for a photo of the actual item you want to buy. It will look different from the photo on their site. I emailed 3 times over several weeks and I was okay with each dress they showed me. 2) Be very specific in your order about what you want. Every photo they sent of my dress was slightly different, so I specified exactly what I wanted. They did a decent job of following my instructions. I'm very picky, but I was satisfied with what I got. 3) Order early. It took about 1 month for me to get my item after I ordered. Overall, I love my dress and I am SO happy to not have paid thousands of dollars for it!

shannonb518
1 review
2 helpful votes
August 26th, 2020
Verified site experience

I was afraid at 1st but so happy that I had chose Hebeos! Easy and fast delivery... also, most importantly, great quality

Reason I chose this business:

Reading others reviews

aracelia37
1 review
0 helpful votes
March 11th, 2022
Verified site experience

Customer service is amazing! I keep asking them for customized items and they are always on top of it! Very happy

Reason I chose this business:

They are amazing! I have messaged them a few times now about my order and they reply right away!

gtt7
1 review
0 helpful votes
March 29th, 2022
Verified purchase

My daughter's prom dress arrived as expected. It looks nice on her and fits her well. Good value for the price.

Needed to confirm that the correct color was ordered. The response was quick.

Reason I chose this business:

Daughter was looking for a specific color and style of dress. She found it on the company website and the price was good for the item.

Reason I chose this product:

It was the style and color my daughter wanted. It did not take long at all for her to find the dress and the ordering and shipping was simple.

Service
Quality
manuelab22
1 review
1 helpful vote
September 10th, 2021
Verified purchase

The dress is beautiful quality and looks very rich. I ordered custom sizing ans needed it fitted. I had the train brought up and hemmed all around. Came a week earlier than expected.

Reason I chose this business:

Beautiful selection of dresses at a attractive price.

Service
Value
Shipping
Quality
loris787
1 review
1 helpful vote
January 16th, 2021
Verified site experience

Very easy. I found the perfect wedding dress and put in my custom sizes. It is exactly what I wanted.

Reason I chose this business:

Referred by a friend.

lizu12
1 review
1 helpful vote
March 6th, 2021
Verified purchase

Gorgeous dress, great quality and exactly as shown in picture. Very pleased with purchase. Fitting was a tad big and need to take it to tailor for adjustment.

Quality
heatherm1170
1 review
2 helpful votes
May 19th, 2021
Verified purchase

Even though me and my mum did the customization the dress was still to big for me.
It's being altered now for my wedding, and I'm hoping it fits when I pick it up!
My weddings two weeks away and I'm out of time to find another dress.
The detailing on the dress is wonderful and the quality of the fabric is worth the price. Overall it's a steal buying dresses from here.
Hope all the lovely ladies who find Hebeos has a good experience with them.

Quality
kalil11
1 review
0 helpful votes
March 21st, 2021
Verified site experience

The site was super easy to navigate! Thank you for being so wonderful! I can't wait to see my dress!

nicholek21
1 review
14 helpful votes
June 14th, 2020
Verified site experience

Great up until checkout! A few hick ups. Wouldn't accept fiancee's debit card (although I think that was his bank's issue). So he wired the $ to my bank account where I paid with my PayPal. Upon confirmation/submit order, maximized screen asking me to confirm my addresses wouldn't let me scroll all the way down to bottom of page where the submit button was. I guessed to minimize the page, and then it let me scroll down and submit.

Reason I chose this business:

Selection of dresses and PRICE. I cannot afford, nor do I see necessary, spending over $1000 on a dress I will be wearing for one day. So thank YOU!

aliciak188
1 review
0 helpful votes
March 31st, 2022
Verified site experience

It's really simple and they have several selections which makes it that much easier. It's a great shop!

Reason I chose this business:

Because of the prices, selection and free custom sizing.

jackl681
1 review
2 helpful votes
August 25th, 2021

I am very please the way my order was handed. Perfect size good material and main this is delivered to my daughter in Canada. Even that is before expected dated as she needs on her birth day present and She got it with happy smile. Thanks

Service
Value
Shipping
Returns
Quality
dawnb656
1 review
1 helpful vote
March 15th, 2021
Verified site experience

Beautiful excellent quality dresses! Have previously bought two other dresses from them and I love them. They answer all questions very fast as well. Vivian is great!

Reason I chose this business:

I love their dresses and they’re very well-made. They also have a very large selection.

sthefg
1 review
2 helpful votes
May 10th, 2021
Verified purchase

Skeptical from website as a first time buyer but when I tell you I was blown away! So so good amazing quality color and sizing. Fits perfectly

Reason I chose this business:

Looking on web and found the webstie

Reason I chose this product:

Liked the style and fitting on picture

Quality
amelial74
1 review
8 helpful votes
June 19th, 2021
Verified purchase

I ordered a white underskirt, in my size, and I recieved a black one that would fit a toddler. After 5 days of trying to return the item and get what I ordered, they offered me 15% refund. Like, excuse me?
I argued some more and they offered 30% refund. Again, not good enough. Be careful with these guys. They'll screw you or if they mess up your order. I am beyond choked. It was for my wedding and now I have to scramble to find an underskirt elsewhere.

Tip for consumers:
Be careful, refund and return policy is void..

Products used:
None

Service
Value
Shipping
Returns
Quality
stevej176
HEBEOS S. – Hebeos Rep

Dear customer,

Hope you have a nice day. We have known your main complaint and we are sorry to bring you all the inconvenience.

Please contact us via email: service@hebeos.com. We will exchange the underskirt for you ASAP.

Thank you for your time and patience.

amandas1250
1 review
0 helpful votes
January 19th, 2021
Verified purchase

I got everything shipped pretty quickly and the material of the dress was good for the cost, but I would not do custom sizing again. I measured myself exactly and had said to add 3 inches to height for heels. Well, even without shoes on you can see my feet. Disappointed.

Reason I chose this business:

I was looking for a cheap elopement dress.

Reason I chose this product:

It seemed like my style.

Service
Value
Shipping
Quality
geralds412
1 review
0 helpful votes
August 25th, 2021

The store is amazing. Everything lives up to expectations. The clothes, shipping, prices, custom service is Very good. Excellent store. We Will for sure buy more from here in the future! I can recommend visiting their site!

Service
Value
Shipping
Returns
Quality

Q&A (300)

Answer:

Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos

By HEBEOS S.,
See more answers (20)
Answer:

A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html

By HEBEOS S.,
See more answers (11)
Answer:

Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!

By HEBEOS S.,
See more answers (10)
Answer:

Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos

By HEBEOS S.,
See more answers (12)
Answer:

Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.

By HEBEOS S.,
See more answers (8)
Answer:

Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.

By Anne S.
See more answers (4)
Answer:

Hi Quantaya. Yes. You will receive it before May 4th

By HEBEOS S.,
See more answers (2)
Answer:

Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.

By HEBEOS S.,
See more answers (2)
Answer:

Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com

By HEBEOS S.,
Answer:

Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.

By HEBEOS S.,

Can’t see your question? Ask to get answers from the Hebeos staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Products (1,211)

Ball Gown Tulle Off-the-Shoulder Sleeveless Applique Sweep/Brush Train Dresses
Ball Gown Tulle Off-the-Shoulder Sleeveless Applique Sweep/Brush...
57 reviews

The princess style of the dress, the flow of the dress and the pretty appliques

Ball Gown Long Sleeves Off-the-Shoulder Floor-Length Tulle Applique Dresses
Ball Gown Long Sleeves Off-the-Shoulder Floor-Length Tulle Applique...
26 reviews

I love the flow and style of the dress

Ball Gown Off-the-Shoulder Tulle Long Sleeves Hand-Made Flower Floor-Length Dresses
Ball Gown Off-the-Shoulder Tulle Long Sleeves Hand-Made Flower...
22 reviews

The dress arrived about 3 weeks after I ordered it, so in plenty of time for the event. The dress is exactly as it is pictured. We couldn't be more pleased with the timing and the quality.

A-Line/Princess Tulle Applique Off-the-Shoulder Long Sleeves Floor-Length Dresses
A-Line/Princess Tulle Applique Off-the-Shoulder Long Sleeves...
15 reviews

Such a beautiful dress. Can't wait to see it/

A-Line/Princess Tulle Layers V-neck Sleeveless Floor-Length Dresses
A-Line/Princess Tulle Layers V-neck Sleeveless Floor-Length Dresses
14 reviews

True to size and came earlier then expected.

Sheath/Column Silk like Satin Ruched Spaghetti Straps Sweep/Brush Train Sleeveless Wedding Dresses
Sheath/Column Silk like Satin Ruched Spaghetti Straps Sweep/Brush...
11 reviews

It is stunning! I looked for something like this at high end stores and found similar dresses but nothing like this, plus it was tailored to fit me! I'm was sketched to buy from the internet but I'm so happy I did :)

Trumpet/Mermaid Spaghetti Straps Sleeveless Lace Court Train Wedding Dresses
Trumpet/Mermaid Spaghetti Straps Sleeveless Lace Court Train...
11 reviews

I'm Having a beach wedding in Hawaii this seems perfect for it

Sheath/Column Sleeveless One-Shoulder Floor-Length Stretch Crepe Bridesmaid Dresses
Sheath/Column Sleeveless One-Shoulder Floor-Length Stretch Crepe...
10 reviews

Elegant and classy. Simple but it's giving more

See more products

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About the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.

Company Representative

stevej176
HEBEOS S.
Typically does not respond to reviews

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