• Bookmark

    HisRoom

Ratings On Other Platforms

Trustpilot
3.2 / 5
ResellerRatings
2.5 / 5
Corporate Values

Overview

HisRoom has a consumer rating of 4.68 stars from 6,100 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with HisRoom most frequently mention great selection, shopping experience and free shipping.HisRoom ranks 2nd among Underwear sites.

  • Service
    58
  • Value
    65
  • Shipping
    67
  • Quality
    318

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.7%
Positive
1,881
Neutral
127
Negative
113
View ratings trends
See all photos

What reviewers want you to know

Positive highlights

  • Easy shopping experience Calvin Klein underwear have been resized beware.
  • Well orgainized web site even though many styles and colors, multitude of manufacturers and a plethora of materials

Critical highlights

No critical highlights yet

How would you rate HisRoom?
Top Positive Review

“Very happy with the whole transaction, merchandise...”

William D.
8/6/21

Very happy with the whole transaction, merchandise was high quality, all on sale, web site worked well, unlike soo many others. Product arrived quickly, well packed and everything was as described. Almost all of the items were made in El Salvador which I prefer to support rather than China. As long as quality stays high, prices are good and it all goes smoothly, what's not to like?

See positive reviews
Top Critical Review

“Misleading discount promotion.”

Jim V.
9/24/21

Upon entering the site you are asked to sign up for test notifications to receive 10% off, it states that *Few Exclusions... and by Few they mean most of their products. The process of signing up for text notifications to get 10% off is extremely misleading for the customers. Very disappointing. Further more sales reps abruptly end online chats with you without reason which is exceptionally rude for a client facing sales rep to do.

See critical reviews

Reviews (6,100)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (72) web site (30) sale prices (11) customer service (19)
williamd2264
1 review
0 helpful votes
August 6th, 2021
Verified purchase

Very happy with the whole transaction, merchandise was high quality, all on sale, web site worked well, unlike soo many others. Product arrived quickly, well packed and everything was as described. Almost all of the items were made in El Salvador which I prefer to support rather than China.
As long as quality stays high, prices are good and it all goes smoothly, what's not to like?

Reason I chose this business:

Just ran across it online.

Quality
georgec767
1 review
0 helpful votes
August 30th, 2020
Verified site experience

I was not finding success in purchasing comfortable recommemded shorts via Amazon. I was about to give up when i took a closer look at the comfortable no sleeve shirts that have held up as pajama tops for many hears years. I saw the name was Russel and went on line to see if they were still made. I ordered a sampling of sleeveless tops and pocketed shorts. They were exactly what I wanted so I just bought a bunch more of each.

Reason I chose this business:

Because I found the Russel brand in the products I wanted there.

manim22
1 review
0 helpful votes
August 1st, 2021
Verified purchase

Spent nearly 2 years trying to find Nike's jockstraps. They are some of the best out there. I was able to finally track this company down to get ahold of them. The check out & delivery went very smooth as i purchased with them thru the eBay & Walmart app. I received both packages 3 days early. So if you see something you want. GET IT. It'll be gone by time you come back. I had to find out the hard way lol But im happy & satisfied with my purchased with HerRoom & HisRoom.

Service
Value
Shipping
Quality
jimv434
1 review
0 helpful votes
September 24th, 2021
Verified site experience

Upon entering the site you are asked to sign up for test notifications to receive 10% off, it states that *Few Exclusions... and by Few they mean most of their products. The process of signing up for text notifications to get 10% off is extremely misleading for the customers. Very disappointing. Further more sales reps abruptly end online chats with you without reason which is exceptionally rude for a client facing sales rep to do.

manuelc275
1 review
0 helpful votes
December 18th, 2021
Verified purchase

Received today items ordered 10 days ago, it appears order was processed promptly but carrier delay. For several days appeared no activity in tracking, six days later item in Texas, then sent to Georgia en route to
Alabama
From previous experience have had some trouble with size of Cottonique boxers, a medium in different models can be up to
1 inch wider at the waist

Service
Value
Shipping
Quality
sovierb1
2 reviews
0 helpful votes
November 30th, 2021

This online store has amazed me a lot. I was in search for new jeans, but I understood that I must look stylish. Everything that is being sold in offline stores doesn't sit a lot, so i have decided to visit this online store. The assortment here is awesome and it required up to couple of hours for me to find the best jeans. Actually, everything was good and I ordered new pair here. The staff here turned to be very responsive and polite. I'm grateful to them that they have explained all the details concerning shipping.

chasel47
1 review
0 helpful votes
December 28th, 2021
Verified purchase

I hate compression lined shorts…they tend to hold the stink even after washing, bunch up under my shorts and most of all don't offer support, just an extra layer pressing my junk against my leg. These are the reason I go with a jock strap every time under my workout gear (lifting or running). The Nike jock gives me the right level of support with a very comfortable (soft) material…like your boys are being held by clouds. The support prevents my boys from hitting my legs or getting stuck as I develop a sweat. I also like the wide leg-straps, keeps everything in place that a gym rat would want. So, if you're new to a jock strap, give these Nike ones a try…you'll never go back to wearing compression shorts under your shorts I promise.

Service
Value
Shipping
Quality
rickv151
1 review
0 helpful votes
August 16th, 2021
Verified purchase

More than once I've bought something that didn't fit, and had to rebuy the next size or two larger. If you guys could implement some sort of rating system for sizing, or reviews period, that'd help people. For example I bought a new swimsuit from a brand I buy a lot of so I'm pretty safe on sizing, and for some reason this one piece ran really small. At $50/ea it's a huge waste of money for something that I now have to sell on Ebay to recoup the cost.

joea451
1 review
0 helpful votes
July 15th, 2020
Verified site experience

Fantastic purchase! I love these Tommy Hilfiger briefs. It's 71 years old I have bought a lot of briefs over my lifetime and these are replacing a few that I've had since 2005 and I just can't wear them out just from 15 years of washing and drying they're starting to get a little bit threadbare but they have been incredible and the elastic Has maintained all 15 years!

Reason I chose this business:

I googled the product that I wanted and your site was one of the group that popped up but your site had a good look to it it pictured exactly what I wanted at a decent price so I didn’t even shop it I went straight to your site and purchased. To be honest with you I did not know about your site before but I will check it periodically if I need something. I don’t need you to send me emails on specials in this and the other I only buy things when I actually need something. I eagerly await my order! Thank you

josephb1207
1 review
0 helpful votes
November 11th, 2020
Verified site experience

I bought Fruit Of The Loom Extended Size Assorted Cotton Knit
Boxers through Amazon and had to return them because the waistbands were exposed-elastic, not the cloth-wrapped that they had shipped in the past. I wrote the Amazon dealer and never heard back. With HisRoom, not only did I hear back, but they shipped me exactly what I was looking for! In fact, I just ordered another three sets! Love these folks!

Reason I chose this business:

Fruit Of The Loom Extended Size Assorted Cotton Knit
Boxers - 4 Pack Style 4P540X Assorted - 2XL

donc646
1 review
17 helpful votes
July 25th, 2020

The worst service. Purchased 2 pair jockey underwear, arrived too large (my fault) returned both pair in the same package for the correct size. Took one month to received the red pair. NEVER did receive the blue pair. Non existent customer service via email or phone. Thank goodness for PayPal. Finally 60 days after the original purchase received a refund. Not even a complete refund. Received $21 of the $26 paid. I no longer have the time or energy to fight this any longer. Needles to say STAY AWAY or purchase from your local Jockey store location.

jeffv212
1 review
0 helpful votes
December 16th, 2020
Verified site experience

I love all the information about the products and materials, as well as how organized and accessible that information is. Because of the shopping experience being online, I view the product information as pivotal to a shop's success; and since it's unusual for men to try on underwear in stores, this site makes it that much more accessible on top of its reliable return/exchange policy). Love it.

Reason I chose this business:

Because it's accessible, informative, trustworthy, and reliable with a wide array of products on a single platform that, to my limited knowledge as a consumer, no other company is close to competing with in regards to men's intimates that are of a certain quality.

robertw1642
1 review
9 helpful votes
April 27th, 2020
Verified site experience

I've shopped Herroom.com for a year now and love the variety there. Same goes for
His room.com. Easy to navigate, great sales, fast service!

lindau159
1 review
0 helpful votes
September 9th, 2020
Verified site experience

Good selection of products, easy order process, best price I found. Not gouged with shipping cost. Hopefully the shipping time is as stated.

Reason I chose this business:

Hard to find item, HisRoom had it!

daved315
1 review
18 helpful votes
June 12th, 2020
Verified site experience

I used to utilize your website often, though when some items that I had ordered were on "back order" for over 10 months, I found another site more efficient. On my return today, I noticed, when searching for a simple black t shirt, that you have alot more stock, most of which I saw as just dumb and cheap looking. What happened to quality?

Reason I chose this business:

A quick return to see if I could get a t shirt in the era of quarantine.

jasono417
1 review
0 helpful votes
November 29th, 2020
Verified site experience

Very glad I happened to come across this site. Great variety and sizes for full body plus a few extra pounds. Excellent sales prices with sale discounts and REASONABLE SHIPPING COST. Thank you

Reason I chose this business:

Larger sizes available and also in stock

rosalined
5 reviews
0 helpful votes
November 26th, 2020

Brilliant clothing, saw here so many unique designs and styles. Chose for my husband a great new set of looks. Definitely a must!

laurae259
1 review
0 helpful votes
April 18th, 2020
Verified site experience

It is upsetting these days that all retail sites don't have an option to request a signature for delivery. My 1st purchase from this site either did not arrive or was taken from my door by someone else. When I saw that the items I originally ordered were on sale I decided to reorder and hope for the best.
Wish me luck on receiving my new purchase

peterb1149
1 review
0 helpful votes
August 6th, 2020
Verified site experience

Hi! Been looking for Party Pants at a better price. You had the best prices of everyone! Will come back here to shop

Reason I chose this business:

Had what I was looking for at a good price

jamesw3887
1 review
0 helpful votes
December 2nd, 2021
Verified site experience

HisRoom site worked well. LOVED the filters that are available... I will return to this site if only for that reason. I am the primary shopper for the men in my family and there is a surprising amount of pickiness in regards to their underwear... no fly underwear is a no-no in our family. Would love to see more cotton knit boxer briefs, but in fun or witty fabric prints instead of boring blue, black, grey. Also, none of the guys I know enjoy synthetic fabrics for their everyday underwear with the exception of cotton modal blends.

Reason I chose this business:

Effective search filters

wilmaw4
Wilma W. – HisRoom Rep

We appreciate this feedback and your comments have been sent to the HisRoom buying team.

Kind Regards,
Wilma
Customer Service Manager

thomasn712
3 reviews
0 helpful votes
December 21st, 2021

Once again I order things on your website, and I am always satisfied! Clothes of excellent quality, perfect fit, comfortable, stylish, prices for any wallet! I also want to express my gratitude to the managers

zhufax
1 review
0 helpful votes
March 11th, 2022
Verified purchase

Very good shopping site. Deal with integrity. I hope there are more offers from PATAGONIA, which I like. Will come again to buy.

jackf570
3 reviews
0 helpful votes
December 22nd, 2021

Service at the highest level, prompt delivery. Quality items, fit perfectly! Thanks a lot! The best recommendations! I am very glad that I discovered you! Grateful clients and prosperity!

leslieo136
2 reviews
0 helpful votes
December 18th, 2021

I received an order today, everything is just wonderful! I want to thank the employees for their help and responsible work.

nicholasp499
3 reviews
0 helpful votes
December 22nd, 2021

I am very pleased with the work! Reasonable prices, excellent quality and fast delivery, also a huge appreciation to the managers

Q&A (0)

Questions? Get answers from the HisRoom staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Company Representative

hanc7
Randy C.
Typically responds within 2 days

How do I know I can trust these reviews about HisRoom?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about HisRoom?

Related articles and tips

6 Prom Dress Disasters

Prom season is here, and you deserve to look and feel amazing for your big party! Whether you are attending prom for the first... read more