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    HostGator

Ratings On Other Platforms

Trustpilot
3.7 / 5
Corporate Values

Overview

HostGator has a consumer rating of 4.4 stars from 4,639 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with HostGator most frequently mention customer service, youtube video and many years.HostGator ranks 3rd among Web Hosting sites.

  • Service
    390
  • Quality
    128

This company responds to reviews on average within 12 hours

Positive reviews (last 12 months): 81.5%
Positive
3,575
Neutral
273
Negative
540
View ratings trends
24
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What reviewers want you to know

Positive highlights

  • I`ve been using Hostgator to develop many websites, I have no complaints the packages and customer service is great

Critical highlights

No critical highlights yet

How would you rate HostGator?
Top Positive Review

“Good hosting”

David C.
2/27/20

This has become a very useful resource. The support staff are very friendly, timely and helpful. I would certainly recommend it to others.

See positive reviews
Top Critical Review

“Complete disaster and scam”

Igori C.
3/24/22

Extremely bad and irresponsible scam company that can give me a miserable refund for more than 2 months. Have extremely illiterate customer support who make a lot of mistakes during our infinite conversation where I tried to get my refund. All of customer support agents are from India with a really bad quality of communication. Never trust this company!

See critical reviews

Reviews (4,639)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (22)
davidc2755
1 review
0 helpful votes
February 27th, 2020

This has become a very useful resource. The support staff are very friendly, timely and helpful. I would certainly recommend it to others.

erinnh1
Reputation T. – HostGator Rep

Hi David,

Woohoo! We're so happy that you're happy. It means the world to us that we get to be a small part of your success. Thank you so much.

Erinn
Customer Advocate at HostGator

anaa370
1 review
0 helpful votes
September 15th, 2021
Verified purchase
• Updated review

I chose HostGator because we used at work and it was fine. However, for a non-website professional, this system is NOT dummy proof so I will call the help desk again tomorrow. Totally frustrated with this whole thing. After posting this initial review, the customer satisfaction team reached out to me and they where absolutely wonderful. Superb customer service and for this non-website professional, I did publish my website with their help. Thanks a lot.

Reason I chose this business:

We used the service for the company I used to work for and they were wonderful so I decided to try it for my own personal business. Would recommend this company to host your website.

djs48
DJ S. – HostGator Rep

Hey Ana,

Thank you so much for your awesome updated review!

DJ
Customer Advocate at HostGator

I chose HostGator because we used at work and it was...
October 2nd, 2021
Verified purchase
• Previous review

I chose HostGator because we used at work and it was fine. However, for a non-website professional, this system is NOT dummy proof so I will call the help desk again tomorrow. Totally frustrated with this whole thing.

* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

joanns124
1 review
10 helpful votes
January 18th, 2020

I was able to build my site, which has many photos, corresponding dialogue and a store with a shopping cart easily and quickly. I love the drag and drop feature and the flexible page structure. I changed font sizes easily and I'm very happy with how easily it was to publish and to modify the site. I am featuring the books I have written and my nature photographs and poetry.

Tip for consumers:
This is a robust package, which is very easy to use. Customer Service is responsive and knowledgeable. I recommend it highly.

Products used:
Weebly

Service
Value
Quality
erinnh1
Reputation T. – HostGator Rep

Hi Jo-Ann,

Wow! What a thoughtful and thorough review. Thank you so much for your kind words. We're so happy to have you on board.

Erinn
Customer Advocate at HostGator

santiagoo12
1 review
5 helpful votes
February 5th, 2021

I haven't had any problems with hostgator yet, well yes I have had some minor ones, but as I said, they were minor and I easily solved them by myself or with the help of the customer support.
The reason why I can't give them 5 stars, is because Hostgator hosting plans are very expensive, I got a good deal for 2 years, but I don't know If after the 2 years I'll still be using their hosting

erinnh1
Reputation T. – HostGator Rep

Hi Santiago,

Thanks for the good review. We're pleased to hear support has been useful to you. Price does go up after the initial package, but you can definitely request a discount. Thanks so much.

Erinn
Customer Advocate at HostGator

michaelk2511
1 review
4 helpful votes
December 22nd, 2020

I can state this without any hesitation - HG has performed well above my expectations. Possibly the only other company who has come close to their excellent service is InMotionHosting - but you will pay through the nose to use their service. I have a cloud based service and paid $400 for 3 years. The amount of amenities, service, reliability HG provides is remarkable - impressive.

erinnh1
Reputation T. – HostGator Rep

Hi Michael,

BOOM! That's what we like to hear. We're thrilled to hear things are going so well for you. Thanks for choosing HostGator for your hosting needs. We're so glad you're here.

Erinn
Customer Advocate at HostGator

barryh147
1 review
1 helpful vote
March 1st, 2020

I would like to leave feedback to hostgator that any interactions that i have had with the customer service Team has always been well handled and dealt with the same day.The hostgator team as far as i am concerned have always been helpful and quick to respond. Would i recommend hostgator for your website hosting... Yes i would.

oozetech.com Many Thanks for your team excellence.

erinnh1
Reputation T. – HostGator Rep

Hi Barry,

Thanks so much for the kind review. We're so pleased to have you here with us.

Erinn
Customer Advocate at HostGator

mu33
1 review
0 helpful votes
December 18th, 2021
Verified purchase

It offers best options for professional developers like me. I am giving 4 stars because i cannot change/update my mobile phone number in billing information profile.

erinnh1
Reputation T. – HostGator Rep

Hey there,

That's strange. Reach out to our frontline support! They should be able to change all that for you!

DJ
Customer Advocate at HostGator

khalida58
7 reviews
3 helpful votes
January 20th, 2021

I am a loyal customer to hostgator for more than 10 years. Everything is fine. High technology. Great customer service.
What i really recommend for them, is to review the prices some how it need to be reduced for a loyal customers like me
Thank you guys

Tip for consumers:
go ahead its amazing
and there is money back period

Products used:
Shared hosting
Reseller Account

Service
Value
Shipping
Returns
Quality
erinnh1
Reputation T. – HostGator Rep

Hi Khalid,

Yea! We love hearing from our long term customers. We're glad to hear that things have gone well for you all these years. Next time you're up for renewal reach out and ask for a discount. Thanks!

Erinn
Customer Advocate at HostGator

williams3129
1 review
9 helpful votes
December 2nd, 2020

Hostgator has exceeded all my expectations as a website hosting provider. Their service is always up, quick, and responsive. The app is easy to use and the plugins and additional services Hostgator provides meet all my website needs. I've used this service for over seven years with no issues. It is also very affordable and offers several different plans to meet my needs as they change. Happy customer!

erinnh1
Reputation T. – HostGator Rep

Hi William,

Wow! We love reading reviews like this one. Thanks so much for sharing your experiences and your kind words. It's always so great to hear from our long term customers. Thanks for being the best part of HostGator'

Erinn
Customer Advocate at HostGator

meghanj36
1 review
0 helpful votes
September 17th, 2021
Verified purchase

I was going through a guide to building a website from college info geek creator Thomas J Frank and he had a discount for Hostgator in his instructions. Also, when I did an internet search myself on Hostgator rankings it had some good reviews compared to a few other hosts. I was pretty excited about getting my website going and didn't want to lose my nerve so I bought it pretty quickly.

djs48
DJ S. – HostGator Rep

Hey Meghan,

We are pretty excited to have you as part of the HostGator family!

DJ
Customer Advocate at HostGator

carly40
1 review
0 helpful votes
October 21st, 2021
Verified purchase

I looked for an economical way to get started with a webpage that allows people to see services that I offer including:
1.3D Printing
2.3D Modeling
3. Writing Services - both technical and fiction
4. And Engineering Services
5. Also I may use this as a place to showcase new inventions - pending details on IP Protection.
Hostgator seemed like a good fit for all this

djs48
DJ S. – HostGator Rep

Hey Carl,

We are certain we will be a good fit! Thank you for your review!

DJ
Customer Advocate at HostGator

christians449
2 reviews
0 helpful votes
January 7th, 2022
Verified purchase

Tyler Moore did convince me to choose HostGator with his discount he offered on his youtube channel. But, until now, I think the platform is so well organized and easy to use. I will probably upgrade my hosting soon if I get more clients. Thank you very much

erinnh1
Reputation T. – HostGator Rep

Hey Christian,

Thank you for such an awesome review!

DJ
Customer Advocate at HostGator

igoric
1 review
0 helpful votes
March 24th, 2022

Extremely bad and irresponsible scam company that can give me a miserable refund for more than 2 months. Have extremely illiterate customer support who make a lot of mistakes during our infinite conversation where I tried to get my refund. All of customer support agents are from India with a really bad quality of communication.

Never trust this company!

Tip for consumers:
Never use this service!
Use namecheap instead!

Products used:
My partner(Alex Rusu) purchased Shared Hosting Plan for $6.26 but wasn't even able to get a proper refund…

Service
Value
Shipping
Returns
Quality
erinnh1
Reputation T. – HostGator Rep

Hey Igori,

We would love to see how we could fix things but it appears you have cancelled your plan. We wish you luck on our future hosting endeavor.

DJ
Customer Advocate at HostGator

abbigalep
1 review
0 helpful votes
November 2nd, 2021
Verified purchase

I found HostGator through a blog by simply hatch, I had seen ads for you on other blogs to and everyone seemed super happy. I can now say that the customer service I received today, after a few issues which were entirely my own doing, was excellent, really helpful and quick to get back to me. Simple site to use just as everyone said it was.

erinnh1
Reputation T. – HostGator Rep

Hi Abbigale,

We are always happy to hear this. Thank you for being apart of the HostGator community!

Marissa
Customer Advocate at HostGator

gunor1
1 review
1 helpful vote
April 15th, 2021

Day 3, of support request from my Dedicated Managed Server Support. I am informed that that "Admin" will get back to me. Since I can't do any business with many unhappy customers I might as well give a day by day update to help other not to signup with HostGator. They are not what they once were. Their service has nearly grinded to a halt and has become a "door stop" to any sort of stable ecommerce. They say a picture says a thousand words... see attachment.

Tip for consumers:
recommend - Inmotion.com

Products used:
Web hosting

Service
Value
Shipping
Returns
Quality
erinnh1
Reputation T. – HostGator Rep

Hey Guno,

We definitely want to help to resolve your issue and provide you with the customer service you deserve. If you could send us an email to reputation@endurance.com with your primary email address, we will be more than happy to take a look at what is going on and we will get to work right away. If you have a ticket number please include that as well.

DJ
Customer Advocate at HostGator

lisas3162
1 review
0 helpful votes
August 26th, 2021
Verified purchase

It the best... can't be beaten on any offering. Totally in awe of how a business can be so well run. Thanks

erinnh1
Reputation T. – HostGator Rep

Hi Lisa,

We are so happy to hear this. Thank you for being apart of the HostGator community!

Marissa
Customer Advocate at HostGator

jeffreyh849
1 review
0 helpful votes
September 17th, 2021
Verified purchase

Best price for the upfront cost. I have used Hostgator pages for web education for years. I was however disappointed to find I had to manually install SSL as I have asked others and they didn't have the problems I did with this process even though it looked super simple in Wordpress. Email didn't immediately work and I still can't use the default client in windows to log into my mail even using the very specific email instruction and videos that look so easy. Honestly considering a refund so far.

* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

djs48
DJ S. – HostGator Rep

Hey Jeffrey,

This sounds like something we can help with. We have asked an Escalations Manager to reach out and assist.

DJ
Customer Advocate at HostGator

constantinn2
1 review
0 helpful votes
September 10th, 2021
Verified purchase

Good reviews from affiliates, partners and YouTube.
Almost instant phone support, tech guy Jerome super nice, polite and friendly very professional, knowledgeable solved my issue right away!
So far very happy,. THANK YOU JEROME

djs48
DJ S. – HostGator Rep

Hey Constantin,

We are so glad that Jerome could help out and do such a great job. Thank you for your wonderful review.

DJ
Customer Advocate at HostGator

betiluel
1 review
0 helpful votes
September 28th, 2021
Verified purchase

You have very knowledgeable support personnel, and they always us resolve issues. The package we have is a great deal!

erinnh1
Reputation T. – HostGator Rep

Hey Betilue,

We are always happy to help! Thank you for your review!

DJ
Customer Advocate at HostGator

hamida33
1 review
0 helpful votes
April 1st, 2022
Verified purchase

I had a good experience. Your tech support was able to find the issue and help me to resolve it.

Service
erinnh1
Reputation T. – HostGator Rep

Hey Hamid,

That is what we like to hear! Thank you for your review!

DJ
Customer Advocate at HostGator

bryanb358
1 review
1 helpful vote
September 24th, 2020

In a market segment that's plagued with subpar customer support and service, HostGator offers live chat or telephone support 24 hours a day / 7 days a week.

If your issue requires more in-depth, technical support, your request will be escalated to the proper support staff.

I'm going on 15 years with HostGator and can say that any issues that have occurred during my hosting relationship with them have been ultimately resolved and generally resolved in an expedient manner.

Any company can provide you bandwidth and a hosting platform but it takes great customer service to make the relationship last!

erinnh1
Reputation T. – HostGator Rep

Hi Bryan,

Wow! Thank you so much. We're proud of our support teams and we're thrilled to hear that you've always had good interactions with them. Thank you so much for the stellar review and for being the best part of HostGator.

Erinn
Customer Advocate at HostGator

alizn1
1 review
0 helpful votes
April 3rd, 2022
Verified purchase

So far they are brilliant. I have been able to perform my web opt with their furnished platform as a hosting and domain provider. Good wishes to them.

erinnh1
Reputation T. – HostGator Rep

Hi Aliz,

Thank you for the amazing review!

Marissa
Customer Advocate at HostGator

jeanm704
1 review
0 helpful votes
May 18th, 2021

I bought a domain name and a hosting plan from Hostgator. Though it is not my usual area of expertise, I am trying to build up my website. At some point Ihad difficulties and Hostgator support team was up to the task in supporting me to resolve the issues. One of my main issues was a registral mistake I amde at the beginning but this was solved after escalating my issue to admins. Thank you Hostgator.

erinnh1
Reputation T. – HostGator Rep

Hey Jean,

We are always happy to help. Customer support is super important to us and we want to make sure our customers felt cared for. Thank you for your kind review.

DJ
Customer Advocate at HostGator

lja5
1 review
0 helpful votes
February 7th, 2020

I'm satisfied with the service I got. Support guys are very nice and solve my doubts easily. CPanel is useful.

erinnh1
Reputation T. – HostGator Rep

Hi LJ,

We're so pleased to hear that you're happy. Thanks so much for taking the time to leave us a thoughtful review. We're so glad you're here with us.

Erinn
Customer Advocate at HostGator

kerim26
1 review
0 helpful votes
March 4th, 2020

Never had any problems, dependable service I can trust! Highly recommend if you are looking for a hosting service.

erinnh1
Reputation T. – HostGator Rep

Hi Keri,

Thanks so much for your kind review! We're so glad to hear things are going well for you. Thank you for being here with us.

Erinn
Customer Advocate at HostGator

Q&A (3)

Answer:

Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator

By Reputation T., Customer Advocate at HostGator
See more answers (7)
Answer:

Do not know something similar. Actually Hostgator is one of its kind! Partners of mine use Hostgator, too!

By Carlos P.
See more answers (5)
Answer:

If you go straight to smartchat, it is very easy - you only need to find the smartchat button. I have worked with the Internet since web browsers were invented, so I know most of the answers already. That means that when I have a problem that I can't solve, it is going to be a real stinker for HostGator support to solve - I only bring them the difficult ones. Recently, I had an ISP who gave me terrible service, and the internet kept dropping out every few minutes. The Hostgator smartchat expert kept contact with me on and of for about an hour and three quarters until he had worked out the answer for me. That is what I call RELIABLE service.

By Ian M.
See more answers (4)

Can’t see your question? Ask to get answers from the HostGator staff and other customers.

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Typical questions asked:
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  • What is the return policy?
  • Where is the company located?

Products (1)

TITLE
TITLE
1 review

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Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.

Business History

2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.

The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!

Company Representative

erinnh1
Reputation T.
Customer Advocate at HostGator
Typically responds within 12 hours
I am the Manager of Brand Reputation for HostGator (Newfold Digital) It's my job to ensure our customers are happy! What a great role huh? You'll be hearing from my team in response to your reviews, Marissa & DJ will take great care of you!

HostGator is a leading provider of web hosting and domain name services. Whether you’re a small business and are looking to improve your online presence, or you’re an individual looking for a hobby or portfolio website, we’ve got you covered. With our drag-and-drop website builder, and our application integrations with WordPress, Drupal and Magento, we have the website solution for you. Our award-winning, 24/7/365 support and seamless upgrades will ensure you never get stuck. Try HostGator today! https://www.hostgator.com/web-hosting

How do I know I can trust these reviews about HostGator?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
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