6 Ways Startups Can Use Reviews to Boost Business
Customer reviews need not be the preserve of established businesses. Startups often have the most to gain here.…
5 Ways to Embrace Online Reviews — Good or Bad — and Win New Customers
With an astonishing 93 percent of consumers now impacted by reviews when making a purchasing decision, businesses are increasingly relying…
7 Ways to Use Negative Customer Feedback to Beat the Competition
“Your most unhappy customers are your greatest source of learning.” -- Bill Gates
A New Paradigm for Building Customer Trust
Once upon a time, handshakes and personal ties built trust between a business and its customers. Technology has…
6 Ways Your Customer Service Department Can Generate More Revenue
Your customers love you, but are they improving your bottom line?
4 Ways to Use Social Media to Build Your Online Review Presence
This post originally appeared in SmartBlogs. While Facebook, Twitter and Google Plus are excellent tools to engage existing…
5 Strategies to Deal with Negative Reviews
This post originally appeared in Inc. Magazine. As business owners, we have poured our lives into our business…
7 Things eCommerce Sites Should Do to Maintain a Good Reputation
This post originally appeared in Multichannel Merchant. While good online reputation management is important for all businesses, it is particularly critical…
5 Reasons Why Your Business Needs Thousands of Reviews
It may seem obvious that having a few good 5-star reviews on a review site is a good…
5 Reasons Your Business Needs Negative Reviews
This post originally appeared in Street Fight Magazine. All business owners cringe at the site of a one-…