• Bookmark

    iTech Deals

Ratings On Other Platforms

Trustpilot
4 / 5
Better Business Bureau
3.2 / 5
Corporate Values

Overview

iTech Deals has a consumer rating of 4.69 stars from 147,955 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with iTech Deals most frequently mention customer service, free shipping and surprise box.iTech Deals ranks 10th among Electronics sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 95.7%
Positive
140,843
Neutral
5,167
Negative
1,181
View ratings trends
58
See all photos

What reviewers want you to know

Positive highlights

  • Clearly, iTechDeals showed how customer service can turn a negative experience into a positive one.
  • Jessica in the customer support hung in there with me via email all the way.

Critical highlights

  • I've been charged for 2 orders of surprise box & I haven't been able to find away to stop one of them
  • Kept getting an error, which didn't explain the cause of rejecting my Discover credit card.
How would you rate iTech Deals?
Top Positive Review

“Great customer support”

John B.
5/5/20

I ordered and received an item that seemed to have a problem. Contacted customer support (Susan) who gave me the option to get a refund or replace the ite. I replaced it. The replacement arrived and seemed to have the same problem. I tried various things and discovered why it appeared not to work but really did work. Shared this with Susan who thanked me and said they would add the "solution" to the documentation. A great working relationship.

See positive reviews
Top Critical Review

“Selling garbage products on the name of Refurbished - STAY AWAY!”

Prashant C.
4/19/22

I ordered chrome book which came in extremely bad cosmetic condition with a big line at the center of screen. Upon reaching out to the support team they asked to sent it back on my own cost as the item is not "Defective". Even though I tried to convince and shared the photos of item handled so badly in past, they still refuse to take it back at their own expense. STAY AWAY from them as the are selling extremely poor condition products terming them as refurbished. Very bad experience and wrote this review to save money of other people. Don't fall in their trap.

See critical reviews

Reviews (147,955)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (341) customer support (31) mystery box (37) surprise box (45) credit card (37) order process (12)
jacquea12
2 reviews
9 helpful votes
December 12th, 2021

I am beyond disappointed in the customer service or shall I say lack of. They are a scam company! They show photos of one item and mail out something completely different and expect you to pay the shipping! I emailed over a week ago, one day after receiving the crap they sent. It has taken them a week to get back to me. Will enclose photos of the items that they advertise on the website and what they sent out!

Tip for consumers:
Do not trust this company!

Products used:
None

Service
Value
Shipping
Returns
Quality
ritak48
Rita K.
2 reviews
8 helpful votes
June 6th, 2020
Verified purchase

It's OK so far!!! I got a surprise box that you offered and it was fun getting a box full of random items , not really sure if items enclosed in box valued 99$ but I did only pay 20$ so I suppose I did get what I paid for, but I did enjoy the surprise and also the items that you included in box. Thank you very much. Also I really like the face mask. They were wrapped in clean containers very nice.

michaelh2066
2 reviews
29 helpful votes
March 12th, 2020

Ordered quite a while ago. No correspondence. Then I email for information. As others have mentioned, I received a USPS tracking number that contains no information. I again reach out to ask what is going on. Not kidding, here are some of their responses "I am not sure what exactly went wrong", "I also regret to inform that we are unable to cancel the order at this stage", "contact me if you don't receive an update in the next few days". Don't do it.

su27
s U.
1 review
1 helpful vote
July 10th, 2020
Verified purchase

your email header said "125." when I clicked add to cart, it said "you will only pay $125. But the order form said $149. I contacted customer service and at 1:05 Mia answered,
"
We introduce a new deal every six hours. Therefore the prices also vary every 6 hours." I suggest if that is the case you change what your ordering panel says as well. If you like, I copied the $124 promise. I can send it.

andrewb1559
1 review
2 helpful votes
June 7th, 2021
Verified purchase

I never received my shipment, and have been back and forth with them since Feb trying to get a resolution. They constantly make excuses to delay any action and now for past 2 months have only got a 'we're looking into it' response. This is all after 3 months of delays that they 'looking' into it with the carrier and other excuses. I still don't have any resolution and no longer getting replies, RIP OFF!

Tip for consumers:
DO NOT use this site, you'll likely get ripped off if there are any issues

Products used:
It was for a smart watch that I NEVER received

Service
Value
Shipping
Returns
Quality
williams3801
1 review
6 helpful votes
June 16th, 2021

I purchased 2 iPad mini and was totally misled. The description showed the current value at $299 selling for $49. Total b. S. The computers are worthless. They are generation one. They imply the are new. Now it will cost more in shipping to return the I paid. Total garbage. After looking closer at their products it is clear they are selling junk and make it difficult to return. Don't buy anything from these scam artists.

Tip for consumers:
Don’t buy anything

Products used:
Nothing

johnb4819
1 review
15 helpful votes
May 5th, 2020

I ordered and received an item that seemed to have a problem. Contacted customer support (Susan) who gave me the option to get a refund or replace the ite. I replaced it. The replacement arrived and seemed to have the same problem. I tried various things and discovered why it appeared not to work but really did work. Shared this with Susan who thanked me and said they would add the "solution" to the documentation. A great working relationship.

Tip for consumers:
Use customer service

Products used:
10’ charging cord

Service
Value
Shipping
Returns
Quality
davidp3868
1 review
1 helpful vote
February 8th, 2022
Verified purchase

They sent me a refurbished computer that had at least 10 chips out of the screen, right across the middle. I never even tried out the computer, it was so distracting. After a 3 week process, they said I could send it back but I would have to pay for it because it wasn't defective.

When asked if they would send it out to someone else as is, they replied, "No, we won't do that."

So it's good enough to ship to me but not to anyone else?

Tip for consumers:
Don't trust them.

Products used:
I bought a computer but it was in such bad shape I didn't ever use it.

Service
Value
Shipping
Returns
Quality
billh673
1 review
11 helpful votes
May 24th, 2020

My family need some better quality masks and it was very difficult to source any. I saw an AD from iTech and they looked of good quality and a good price. They are just what we needed and this company is one of the few not price gouging. I also had questions on shipping and I received a reply very quickly. I also received a follow-up email after receiving my order asking if I had any questions... that is a nice touch. I truly felt they care. Great customer service. Thanks Susan!

roberts5185
1 review
4 helpful votes
July 13th, 2021

My title says it all. It was a highly used speaker missing the power adapter. It came without a box or instructions. After about 25 emails and a claim I filed with the credit card, they reluctantly agreed to take it back, at my cost.

I will never, ever do business with them in the future and I hope you do the same. Sorry I don't have time to post everything this website demands, but I don't want to spend any more time with this.

Tip for consumers:
Don't assume you will get what you're paying for. On top of everything else, they sent me a different item than I ordered.

Products used:
Bose Revolve+ Speaker

Service
Value
Shipping
Returns
Quality
paulettej20
1 review
29 helpful votes
May 30th, 2020

I was so disappointed in my Apple Laptop when it arrived! It was packed in a flimsy box, with just one sheet of bubble wrap and no other padding. The box was a mess when it arrived. The laptop looked like it had not been even touched let alone reconditioned. I plugged it in to charge, and boy did it get HOT. When the green light came on, I was excited! Went to turn on and nothing! Nothing! I'm returning, so I'll let you know how that goes.

vincentn25
Vincent N.
2 reviews
9 helpful votes
June 29th, 2020
Verified purchase

Paypal made it easy. I received my order but I did not know when it was coming. The tracking did not work. I bought a mystery box for $19.99. It was supposed to have $89 worth of stuff. It had a monster HDMI cable an audio cable I have no use for, a USB charging station. (with wireless charging who needs one) The fun was wondering what would be in the box and it was worth it even though the contents were a disappointment

dewayney1
Dewayne Y.
1 review
0 helpful votes
July 21st, 2020
Verified purchase

Delivery of the product was very long. When received it was damaged. Customer service advise me to take a picture of it and send it to them. I was also reminded that the item is refurbished. So, I guess that means if it damaged thats okay. At this point, I will keep it and write it off. In addition, I had to purchase another computer from another vendor because this was a school item for my daughter.

johnm7459
1 review
5 helpful votes
June 1st, 2021
Verified purchase

Bought 2 iWatches for my daughter and son for graduation so I waited to give it to them from the time I ordered it. 1 wouldn't hold a charge longer than an hour and the other wouldn't power up at all. Customer service let me know I missed the return policy. No understanding at all. If you buy something electronic, check it as soon as you get it.

Tip for consumers:
Check for it as soon as you get it especially if it is a gift you’re not giving till later.

Products used:
Apple iWatch

Service
Value
Shipping
Returns
Quality
baronh9
1 review
19 helpful votes
June 3rd, 2020

I ordered Powerbeats 2 headphones roughly three years ago (June 19,2017). While I got almost 3 years of use out of them (granted I only used them sparingly), the charging port on the headphone broke. When I sent it to a company (not iTechDeals.com) for service, I was informed that the product was a knockoff! It was a counterfeit of real Powerbeats 2 and thus they could not repair them! I am PISSED that I was sold a fake product and wasted money.

bbb25
2 reviews
6 helpful votes
August 6th, 2020

The only thing interesting in our surprise/mystery tech box of crap was an Apple phone recharging gizmo -- and we don't have Apple phones.

The other items were just sub-par things no one else could sell. Like Overstock.com-meets-Walmart for the technically-challenged. A children's stylus, a tacky credit card holder that adheres to your cell phone. Some complicated puck-lights that were likely discontinued.

We won't do that again from this company. And we were actually curious and excited about what might arrive.

milissaj
2 reviews
21 helpful votes
May 24th, 2020

DO NOT BUY FROM THEM. I purchased a mac laptop and what I received was a brick. By the time they finished "looking into it" son of a gun! The warranty had expired. I had to get paypal involved and even then they are claiming that it was never returned, so paypal is useless. Save yourself. If it's some under $10 piece of crap, go ahead, but anything over $15 will be junk.

sallys126
Sally S.
4 reviews
2 helpful votes
August 29th, 2020
Verified purchase

I see great discount offers. However, not very satisfied with this vendor, WIFI Super Boost. I wanted to cancel my order after reading their return policy, which I didn't agree with. I was instructed by itech to contact the vendor. WIFI Super Boost, they in turn claimed the item was already shipped (within 15 minutes after my order) and basically refused to cancel. Now, I have no choice but to keep the item.

yacoubn1
2 reviews
11 helpful votes
January 17th, 2020

You buy and then u get clipped
They will sell you a locked iphone and will not honor returns... its a clip joint...
Stay away... dont buy anything

Tip for consumers:
Leave immediatley

jayw232
1 review
6 helpful votes
February 5th, 2020

They advertise a surprise box that would contain items worth at least $99. Receive my box today which contained 5 items that couldn't be worth more than $5 at a dollar store. None of which is name brand except maybe the amazon basics iPhone charger. Total scam and dissatisfied!

jennyb322
1 review
4 helpful votes
April 19th, 2021
Verified purchase

Do not order from this company, over a month now and I still don't have my Apple Watch.
I've gotten the runaround every time I've contacted them including, "We sorry, be assured your order is on the way." 3 weeks later "We're sorry, we didn't ship it cause it's out of stock, sorry no one told you...", "we can give you a refund or you can opt to wait till they're back in stock", I replied to that one right away requesting to cancel and get a refund to which they replied, "Sorry, too late. We found one and shipped it to you" Now the package appears to be "Lost" again.
I am disputing this with my credit card company and getting my money back. These people suck. I'll be happy to watch their business tank.

Tip for consumers:
Go somewhere else!!! These people are scammers!!

Products used:
Still haven't received my purchase. They are refusing a refund.

Service
Value
Shipping
marks2623
1 review
5 helpful votes
May 28th, 2020

***Do not buy from this company. I purchased what they advertised was a Dyson Supersonic hairdryer. After 4 months it broke. When we called Dyson about the warranty they said it was counterfeit and they would not honor the warranty. Itechdeals would not give a refund because it was past 14 days. They have stopped all communications. Would give them 0 stars but that is not an option. Beware of the scams

jasont167
Jason T.
12 reviews
14 helpful votes
June 8th, 2020
Verified purchase

I have ordered many refurbished items and never ever have they come to me in the horrible shape these two Asus Chromebooks came in. All scratched up and in overall poor shape. Was told I cannot exchange for ones in better shape. Still waiting for a new plug for one of them as the original did not work. Very slow shipping and slow response by customer support. Will never do business with them again.

areitaq
Areita Q.
1 review
3 helpful votes
June 23rd, 2020
Verified purchase

I just love this website, great prices and free shipping! Product arrived sooner than expected. Keep up the good work and I will continue shopping with you.

anonymousa1046
1 review
2 helpful votes
May 5th, 2020

Company claimed that my address wasn't coming up on their systems. I e-mailed them back about 4 times with the correct address but never received the item. They don't have a customer service phone number. Their e-mail rep was like a parrot reiterating the "bad address" mantra. I receive countless items from vendors at this same address -- so is a scam. STAY AWAY!

Q&A (62)

Answer:

They are 100% genuine and authentic

By Mike D.,
See more answers (7)
Answer:

I ordered a Refurbished Macbook Pro from these guys, I understand refurbished it would come with a few scratches etc. But what I got was a dented seriously scratched up and bent up Macbook Pro. It did not turn on so I did not even bother to charge it, when I contacted them and sent photos to get a return label and refund, they said the would have to speak to a supervisor. I opened a case with PayPal so they can help. I already know they're gonna delay. They do not send you advertised item and they are not wit to help you when you realize what kind of store they are. STAY AWAY BUY ELSEWHERE.

By Richard F.
See more answers (3)
Answer:

Yes, however item comes as new in open box and there is NO Manufacturer Warranty on this item. We provide a 30 Day return policy

By Mike D.,
See more answers (2)
Answer:

We have a 30 day return policy for all our items - so if anything is defective they should be able to return for new one or full refund

By Mike D.,
See more answers (2)
Answer:

We clearly write if an item is refurbished when you look in the 'what's in the box section' of the item selected. Most ipads are refurbished

By Mike D.,
See more answers (2)
Answer:

Most orders ship within 3-6 business days and are delivered within 10 to 14 business days. Some orders may take longer

By Mike D.,
See more answers (2)
Answer:

Please send your order # to our dedicated customer service team support@itechdeals.com and they will assist you accordingly

By Mike D.,
Answer:

It is a genuine apple ipad

By Mike D.,
Answer:

Please send your order # to our dedicated customer service team support@itechdeals.com and they will assist you accordingly

By Mike D.,

Can’t see your question? Ask to get answers from the iTech Deals staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Get incredible daily deals and free shipping on tablets, computers, smartphones, accessories and much more at iTech Deals

Company Representative

miked233
Mike D.
Typically does not respond to reviews

How do I know I can trust these reviews about iTech Deals?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about iTech Deals?