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    James Free Jewelers

2021 CUSTOMER CHOICE AWARD

James Free Jewelers

315 reviews

Ratings On Other Platforms

Trustpilot
3.3 / 5
Corporate Values

Overview

James Free Jewelers has a consumer rating of 4.89 stars from 315 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with James Free Jewelers most frequently mention customer service.James Free Jewelers ranks 13th among Engagement Rings sites.

Positive reviews (last 12 months): 100%
Positive
160
Neutral
0
Negative
0
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What reviewers want you to know

Positive highlights

Critical highlights

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How would you rate James Free Jewelers?
Top Positive Review

“My favorite watch”

Ronald M.
9/27/21

The Rolex Datejust 36 came in a timely manner which I greatly appreciated. The watch looks really awesome on my left hand, so I can recommend this store for sure!

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Top Critical Review

“Poor Customer Service”

Jinann H.
4/28/21

I bought a Gucci choker online and after confirming the purchase they emailed me back to tell me they had sold it in the store AFTER I had placed the order online. I spoke with Molly on the phone who seemed unsympathetic and more seemed to enjoy arguing than being helpful. That is not good customer service... Your policies are unfair to customers and I am extremely disappointed with how I was treated.

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Reviews (315)

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Reviews that mention popular keywords

customer service (21)
ronaldm838
3 reviews
0 helpful votes
September 27th, 2021

The Rolex Datejust 36 came in a timely manner which I greatly appreciated. The watch looks really awesome on my left hand, so I can recommend this store for sure!

Products used:
Rolex Datejust 36

Service
Value
Shipping
Returns
Quality
allisona55
2 reviews
0 helpful votes
December 28th, 2019

The prices are quite affordable. I liked the service. I think you should try for yourself. You will like it

benz245
1 review
0 helpful votes
August 4th, 2021
Verified purchase

My fiancé and I had an awesome experience shopping at James Free recently. I purchased an Omega watch, and we also knocked out the shopping for our wedding bands. The team at James Free, especially Sophia in Cincinnati, was very knowledgeable and great to work with. Will be making the trip from Columbus in order to continue shopping with JF in the future.

salleec
1 review
9 helpful votes
August 12th, 2020
Verified purchase

VERY NICE PEOPLE had to order from Italy and received the bracelet on the time line they gave.

heidiw68
1 review
10 helpful votes
February 21st, 2019
Verified purchase

The earrings came in a timely manner which I greatly appreciated. One earring is bent and very difficult to put the back on. It was very disappointing. No flaws other than that.

andrewp307
1 review
12 helpful votes
February 26th, 2019
Verified purchase

The design experience was good, rings are beautiful. Sherry was a pleasure to work with. Unfortunately, one of the two custom rings lost a stone only a couple weeks after we received them. Sherry said they will remake the ring but honestly, that makes me pause about the quality of the rings. We paid nearly $4k for two platinum rings with stones and one has already come apart. Hopefully the next ring is better.

betsg
1 review
0 helpful votes
September 17th, 2020
Verified purchase

Can't say enough about how AWESOME the James Free Jewelers shopping experience has been. In the past couple of months I have purchased 4 pieces of Maria Tash jewelry all at 20% off! Aside from the discount shipping was super fast and customer service notified me they received my order and also when my order shipped. A couple of items were on back order; however, customer service contacted me promptly and asked if I wanted to wait or if I wanted to cancel my order. This company personalizes the shopping experience, rather than just getting a cold computer generated message saying on back order. Ms. Nichole Eicholtz contacted me regarding the back order. She was polite, professional and answered my questions. When I received my order I was pleasantly surprised to find a hand written note thanking me for my purchase! Again, what an Awesome company! Discount codes, plus great customer service... doesn't get any better than that! Will shop again for sure. Thank You James Free Jewelers!

jinannh
1 review
0 helpful votes
April 28th, 2021
Verified purchase

I bought a Gucci choker online and after confirming the purchase they emailed me back to tell me they had sold it in the store AFTER I had placed the order online. I spoke with Molly on the phone who seemed unsympathetic and more seemed to enjoy arguing than being helpful. That is not good customer service... Your policies are unfair to customers and I am extremely disappointed with how I was treated.

Tip for consumers:
Bad customer service, uncaring and disorganized

Products used:
Choker

Service
Shipping
joycet69
1 review
11 helpful votes
January 15th, 2019
Verified purchase

I made 2 purchases in a month, and both had upcharges when I picked up the items. I was told I had approved the charges. I did not forget extra charges for two times.

alexs1391
1 review
0 helpful votes
January 25th, 2021
Verified purchase

Timely shipping, easy returns, friendly and knowledgeable customer service and quality jewelry. 10/10 recommend this jeweler!

ronalda179
1 review
0 helpful votes
February 26th, 2019
Verified purchase

James Free was able to obtain a Rolex Air King that I desired. However, were unable to make me a competitive offer on my current Rolex that I was trading in. The staff was professional but in the end I will go to another Rolex retailer to obtain this watch.

hunterm73
1 review
20 helpful votes
June 23rd, 2020
Verified purchase

Bought some jewelry off their website and ended up having to return it. Was extremely smooth and the team at James Free was professional and very respectful. Would recommend their service for the quality they offer.

anneg132
1 review
7 helpful votes
December 17th, 2018
Verified purchase

I ordered 2 bracelets for my daughter for Christmas. They arrived quickly and in perfect condition. A personal note was enclosed from Molly which is something I haven't seen in years! The only reason I didn't rate a 5 star is that would have appreciated a certificate of appraisal.

* James Free Jewelers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

michaelk596
James F. – James Free Jewelers Rep

Hi Annie
We wanted to make sure that you did receive your appraisal we sent separately just before the holiday.
Kindest Regards,
Molly

kimh523
1 review
10 helpful votes
December 16th, 2019
Verified purchase

They were wonderful. First of all I was in awe of their sale Black Friday. My dream necklace was a done deal. I never had any problems. It was fast shipment. I called and ask if I could get an appraisal and knowing it's the Christmas season she told me it would be a week and it was and I am so happy! They made my Christmas!

terrib161
1 review
11 helpful votes
February 28th, 2019
Verified purchase

It is always a pleasure going into James Free. I frequently go in to have the diamonds in my wedding rings checked and cleaned. Everyone is so pleasant and friendly. Randy greeted me that day as he has many times in the past. He knows my name and what I like in David Yurman jewelry. I purchased a fabulous bracelet. He also held me view items for my wish list.

Thank you Randy and everyone at James Free.

Terri Brisendine

jimmyr80
1 review
12 helpful votes
April 26th, 2019
Verified purchase

Scott is always a pleasure to work with. He is extremely knowledgeable and is always suggesting different styles and items he thinks my family would like. He recently called me about a Patek and I purchased the watch because it was what I had been looking for and he remembered. Great asset to your staff! We only purchase from JF because you have wonderful employees and exceptional products.

kathrynb136
1 review
16 helpful votes
January 17th, 2019
Verified purchase

I ordered some ear cuffs. Their price beat the competition. James Free shipped them to me free of charge. I had several questions so used the chat. Got everything worked out. Then when I placed my order, I immediately got a personal email about when it would ship out. I will definitely use them again and do not hesitate to recommend James Free!

erinc297
1 review
16 helpful votes
January 9th, 2019
Verified purchase

I recently stopped in James Free in Montgomery for the first time after shopping a few other jewelry stores in the mall and I was pleasantly surprised. They offer a large selection of top quality jewelry and the staff is very helpful and knowledgeable. Ask for Maha. She is fantastic and can help you find or design exactly what you are looking for!

mikeb869
1 review
0 helpful votes
February 26th, 2019
Verified purchase

Always a pleasure dealing with James Free! Have come back multiple times and greatly appreciate their knowledge and customer service. Randy is the best!

frankk157
1 review
15 helpful votes
January 9th, 2019
Verified purchase

Knowledgeable salesperson, and very helpful. I certainly would purchase from this store again. As much as I already knew about the product, there was more information I was provided that added to my body of knowledge.

triciag38
1 review
15 helpful votes
August 5th, 2019

I went to James Free to have my wedding ring and bands reset. The staff was very helpful, and extremely professional. I ended up having a new setting created by their in-house designer. I absolutely love the way the ring turned out, and will definitely go back to James Free for any Fine Jewelry purchases or repairs!

halr26
1 review
2 helpful votes
January 11th, 2019
Verified purchase

Randy Ihle does a great job! Very polite and great service after the sale. Not much more to say. I don't need 100 words.

michaelf723
1 review
0 helpful votes
March 22nd, 2019
Verified purchase

A very enjoyable and fun shopping experience. The sales associate that I worked with (Debbie B.) was very pleasant and helpful. I look forwards for my next visit to James Free.

cindyp170
1 review
10 helpful votes
April 26th, 2019
Verified purchase

Love my new earrings. Great product. Shari knew i would love them. She has a great way with her customers, making each one feel special

christenek1
1 review
1 helpful vote
January 11th, 2019
Verified purchase

My bff and I had a blast shopping eating and drinking at the Christmas show. We always look forward to this time of the year with James free. Very special. Bought too much from you this year:-)

Q&A (2)

Answer:

James Free is a totally legit company. They've been in Dayton for decades. They also have a store in Cincinnati. Buy from them without any concern or fear. They are good people.

By herman c.

Can’t see your question? Ask to get answers from the James Free Jewelers staff and other customers.

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About the business

We specialize in helping loved ones celebrate joyful moments with unforgettable treasures.

Business History

James Free has served the community with passion and knowledge for over 78 years. The joy and sentiment behind each piece of jewelry that is passed from our hands to yours, is what makes our job so worthwhile. Offering unforgettable treasures worthy of celebrating your personal moment and crafted to last a lifetime is not a responsibility we, at James Free, take lightly.

From the moment you enter James Free, we strive to exceed your expectations. From a warm greeting to a hot cup of coffee, we want you to feel more than welcome. We want you to feel at home.

Company Representative

michaelk596
James F.

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