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    JustFab

Ratings On Other Platforms

Trustpilot
4.1 / 5
ResellerRatings
4.6 / 5
Corporate Values

Overview

JustFab has a consumer rating of 2.63 stars from 3,145 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about JustFab most frequently mention customer service, vip membership and credit card problems.JustFab ranks 19th among Shoes sites.

  • Service
    270
  • Value
    266
  • Shipping
    265
  • Returns
    214
  • Quality
    257

This company responds to reviews on average within 11 hours

Positive reviews (last 12 months): 46.9%
Positive
273
Neutral
20
Negative
289
View ratings trends
138
See all photos

What reviewers want you to know

Positive highlights

  • Always Exceptional customer service is always great everything from JustFab is perfect to fit and comfortable
  • Everyone is complaining about the VIP membership, but the website made it pretty clear.

Critical highlights

  • So, now I'm back, trying to get my STUPID VIP MEMBERSHIP cancelled.
  • I placed the order and next thing I know, I got a notification from my bank account saying that I was charged $75!
How would you rate JustFab?
Top Positive Review

“JustFab- is just that fabulous!”

Geriann W.
7/1/21

I have always been please with my purchases. Yes, there are times when things aren't what they should be. But it very rarely happens and when it does, customer service is always ready and willing to step up and resolve any issues that I have had. Returns are free, and easy. I have been a member for years now. I wish they would bring back a few of the styles, You can't find them anywhere else. I have hundreds of shoes! 99.9%of them came from JUSTFAB!

See positive reviews
Top Critical Review

“HORRIBLE”

Tricia M.
6/27/20

As a broke 19 year old girl, this site really screwed me over! I had purchased a pair of sandals NOT KNOWING that I would be charged a monthly fee of $39.99. You guys are very sneaky. Would not recommend buying their products to anyone. And when I tried to cancel my monthly subscription on the phone with a person that works there, he was no help at all. Very disappointed overall.

See critical reviews

Reviews (3,145)

Rating

Timeframe

Other

Reviews that mention popular keywords

vip member (290) bank account (114) customer service (492) return label (30) vip membership (186) credit card (188)
geriannw
1 review
0 helpful votes
July 1st, 2021
Verified purchase

I have always been please with my purchases. Yes, there are times when things aren't what they should be. But it very rarely happens and when it does, customer service is always ready and willing to step up and resolve any issues that I have had. Returns are free, and easy. I have been a member for years now. I wish they would bring back a few of the styles, You can't find them anywhere else. I have hundreds of shoes! 99.9%of them came from JUSTFAB!

jenniferm1988
Jennifer M. – JustFab Rep

Hello Geriann,

Awesome! Thanks for writing a review! JustFab promises to provide high-quality and affordable products for you as well as an outstanding member service experience. Have a great day!

Best,
Nelle

natalliem
1 review
0 helpful votes
February 1st, 2022
Verified purchase

I am very impressed with my purchase as a VIP customer. I ordered over $1,000 worth of items and I only paid less than $100. Though the purchase was done late November 2021 when there was a huge delays due to the flood in Vancouver, I was pleasantly surprised, as all my shipment was delivered by 1st week in December. I am very happy with the leather jackets, trousers, boot, sandals, shoes and other clothing. Thank you so much JustFab.

jenniferm1988
Jennifer M. – JustFab Rep

Hello Natallie,

We are happy to know that you are satisfied with your purchase! It is members like you that help keep our lights on, and we couldn't be more grateful. Stay fabulous!

Best,
Renz

jayt424
1 review
0 helpful votes
June 4th, 2021
Verified purchase

As someone who is AMAB and gender fluid, this site has given me a great headstart to embracing some of my more feminine aspects. My first purchase was made at an impulse after dreaming about a woman sporting some cute high heels and thinking "Man, I just gotta have a pair like that!". And now, here we are. Their lineup of shoes and clothes are incredible and has spoken to me in a way that I don't think any other site could. Easily one of the best decisions I've ever made.

Service
Value
Shipping
Returns
Quality
jenniferm1988
Jennifer M. – JustFab Rep

Hello Jay,

Wow! We're delighted to know that you had a great experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day.

Best,
Nelle

jenniec50
1 review
22 helpful votes
May 9th, 2020
Verified purchase

I really like the products even though often the things I like sell out in my size very quickly. They have a great return policy which is great for online ordering. The only issue I think could be better is I never get reminder emails that I need to make a purchase, I get one after my credit goes thru. I'm very busy and can never remember what day I need to make a purchase by so I almost always miss the deadline.

colen13
Cole N. – JustFab Rep

Hello Jennie,

Thank you for writing a review! Glad to hear that you like the products we have on our website! Apologies for any inconvenience. Our Member Services team will get in touch within 48 hours for further assistance.

Best,
Nelle

alejandrav40
1 review
0 helpful votes
March 1st, 2021
Verified purchase

I love JustFab! I get most of my shoes from here. The shipping is always timely and arrives well. Most shoes are either true to size or the reviews and comments from people give a precise sizing, which helps me always get the right size for myself. I love the styles and sometimes I wish I bought a second pair of my favorites because some shoes to sell out. I have never been disappointed or let down by JustFab and plan to continue to purchase from them.

colen13
Cole N. – JustFab Rep

Hello Alejandra,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,

Daniel

robinm402
1 review
4 helpful votes
March 3rd, 2020
Verified purchase

I really like JustFab. It's an easy to use and search website, clothes are great and at first I got some really amazing deals. They also have good customer service. However, my main complaint is that as a member you don't get to take advantage of the sales and deals! I pay $40/mo and it becomes a credit--credits then are applied (subtracted) according to dollar value for only the full price. So, if you want the good deals, don't become a member. (In addition if you return something they charge you for S&H).

Service
Value
Shipping
Returns
Quality
nellep
Nelle P. – JustFab Rep

Hello Robin,

Thank you for bringing this to our attention! We are very sorry to hear that you are disappointed with our credit usage policy works. Your feedback is important, so our Member Services team will email you shortly for further assistance.

Best Regards,
Nelle

tineekh
1 review
0 helpful votes
March 1st, 2022
Verified purchase

I can't express how much I love Just Fab. The quality of the shoes are amazing. Within the first month I joined I purchased 12 pairs of boots and every one of them are so freaking comfortable and fit perfect and the price is unbelievable. Did I mention how great the quality is? I also purchased the Teddy Bear Coat which has become my favorite coat. In closing all I can say is I'm a customer for life.

Products used:
Shoes and Coat

Service
Value
Shipping
Quality
jenniferm1988
Jennifer M. – JustFab Rep

Hello Tineke,

Thank you for doing business with us! We take pride in giving the best quality of products and services to our dear members! We're delighted to receive your compliments and appreciation! Have a fabulous day!

Best,
Renz

triciam86
1 review
53 helpful votes
June 27th, 2020

As a broke 19 year old girl, this site really screwed me over! I had purchased a pair of sandals NOT KNOWING that I would be charged a monthly fee of $39.99. You guys are very sneaky. Would not recommend buying their products to anyone. And when I tried to cancel my monthly subscription on the phone with a person that works there, he was no help at all. Very disappointed overall.

colen13
Cole N. – JustFab Rep

Hello Tricia,

We are sorry to hear that you are not pleased with how our VIP program work and that you are not pleased with our Member Service. We value you as a member and want to make things right! Our Member Services team will email you within 48 hours.

Best,
Chad

erendidad
1 review
10 helpful votes
January 29th, 2021
Verified purchase

I ordered a pair of booties and when they finally arrived they were too big had to exchange them. I ordered these in October 2020 they received my exchange on November 2020 here it is almost February 2021 and I've yet to receive my exchange order. At this point I don't even want them. Also this was my first time purchasing from just fab and I didn't know they would charge a monthly fee until I read some reviews. Very disappointed stay away from this site

Tip for consumers:
STAY AWAY

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
colen13
Cole N. – JustFab Rep

Hello Erendida,

Thank you for sharing your feedback regarding the status of your exchange. For further assistance, our Member Services team will get in touch with you within 48 hours.

Best,
Nelle

tarab183
1 review
16 helpful votes
March 9th, 2020
Verified purchase

Every purchase I've made has been delivered earlier than promised. The items I've purchased have been exactly as described. The only thing that gives me pause about JustFab is #1 their selections of purses is very lacking all the way from. The style to the color. #2.The shoes are absolutely beautiful... if u wear heels... which I do not. The selection of variety of flats is horrendous.

nellep
Nelle P. – JustFab Rep

Hello Tara,

Thanks for writing a review! We're happy that you're satisfied with our shipping time frame! Apologies if you find our selections limited, especially with our purses. Your feedback is important and we'd like to make it up to you. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

tonyas188
1 review
5 helpful votes
February 13th, 2021
Verified purchase

I ordered shoes and a coat on Jan. 21st and I paid for express shipping! It is now Feb 13th still no package. This is absolutely ridiculous! They changed the shipping process since I last ordered from them and it takes about a month or so to get your items. Winter will be over in Ga in a few weeks so I highly doubt if I get any wear out of the shoes or coat! Oh well, I guess there's always next winter! SMDH, Ridiculous absolutely ridiculous!

Tip for consumers:
Be prepared to wait for at least a month before receiving your items!

Service
Value
Shipping
colen13
Cole N. – JustFab Rep

Hello Tonya,

Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.

Best,
Nelle

denisec741
1 review
1 helpful vote
April 17th, 2021
Verified purchase

After I was ALLOWED to order everything went smoothly, recieved package, box had been opened and my name wasn't on senders label, shoes and boots were beautiful and of great quality, Haven't bought one thing I didn't love and fit perfectly! Didn't appreciate that after trying to place order with new card and husbands first name, was denied ordering and put on restriction for a week, unfortunately I think I will cancel my subscription with them because of being treated like a lying child! Good luck Just Fab!

colen13
Cole N. – JustFab Rep

Hello Denise,

We are saddened to know that you are thinking of going away. We will be contacting you within 24-48 hours to assist you further.

Best,
Dean

tonyab226
1 review
3 helpful votes
April 14th, 2021
Verified purchase

I gave a three star only because I had a great experience with the overall boots. From anything else wasnt a great quality in shoes including heels and booties they are way to big in the ankle and it's not worth returning them because they charge you and you will receive a credit which you can't purchased another pair. So in the end you losing money if trying to return. Not interested anymore

colen13
Cole N. – JustFab Rep

Hello Tonya,

Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.

Best,
Nelle

tewieldt
8 reviews
0 helpful votes
January 28th, 2022

My wife always makes me surfing the internet in order to find a good marketplace where we could buy nice clothes. Basically, I know that there are plenty of such online shops however we recently faced this one and have decided to buy here some clothes for my wife. She required it because she had to go for a new job and the main task for her was to buy a new dress. We started to explore the assortment and found couple of nice dresses. We ordered them here and they were delivered pretty fast. I personally have never met such a fast delivery. Guess that it's the fastest one.

jenniferm1988
Jennifer M. – JustFab Rep

Hello Tewield,

We are glad you are enjoying our service and fast delivery! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,
Zeth

bernicep22
1 review
12 helpful votes
August 22nd, 2020

Shipping with Pitney Bowes is horrible! Said it was shipped on July 8,2020. Expected delivery date was July 14th. Now it's July 23 and no updated tracking or package in sight! Though I've been a customer for years I cannot put up with this lousy shipped and not knowing if I'll even get my package. Should have stuck with proven shippers like ups, Fed ex and usps! Now you are losing a once loyal customer!

colen13
Cole N. – JustFab Rep

Hello Bernice,

Thank you for sharing your feedback regarding our shipping partner! We are sorry for any inconvenience this may have caused. We will contact you within 48 hours for further assistance.

Best,
Nelle

angelm620
1 review
0 helpful votes
September 1st, 2021
Verified purchase

I've purchased lots of shoes from JustFab. The price and product ratio is totally amazing. Please adding more popular-asian styles, so that I would love to continue purchasing.

jenniferm1988
Jennifer M. – JustFab Rep

Hello Angel,

Wonderful! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

debram1058
1 review
0 helpful votes
September 1st, 2021
Verified purchase

Every month just fab takes 39.95 out of my account. With that I can buy a pair of shoes or I can skip it for the month and not have them take the money out. I get free shipping and free return shipping. That's a definite plus. I find most of the shoes you true to size. I only gave them 4 stars instead of 5 because I like sandals that have a slight platform platform and their sandals are completely flat.

jenniferm1988
Jennifer M. – JustFab Rep

Hello Debra,

Thanks for writing a review! We are happy to hear that you are satisfied with our products and services. We will be contacting you via email within 48 hours for assistance.

Best,
Nelle

savannahr44
1 review
7 helpful votes
March 31st, 2021

I contacted customer service just now to try and find my order that never arrived, and as soon as the virtual assistant put me through to the live agent (her name is Reign), she ended the conversation entirely. Extremely unimpressed. Not a single word between the 2 of us, she just left. Immediately the second she was put through. I'm not exaggerating. I will never buy from them again. Not worth it if that's how they treat their customers. I still don't have a tracking number for my lost package. So thanks for nothing.

Tip for consumers:
Don't bother

Products used:
Shoes

colen13
Cole N. – JustFab Rep

Hello Savannah,

We are sincerely sorry for the negative experience you have encountered, especially with our customer service! For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

bd145
1 review
7 helpful votes
December 8th, 2020

I've been a loyal customer for many years with JustFab but after their switch of shipping carriers to Pitney Bowes, this is turned into a disaster. Every time (not 1, 2, 3 or even 4) I order something it is lost in the mail and I'm stuck paying for a product I don't end up getting.
After their apologies and excuses I gave JustFab the benefit of the doubt thinking this was a temporary thing, but its now over a year and still the same issues. Anyone recommend a better site?

colen13
Cole N. – JustFab Rep

Hello Barbie,

Thanks for sharing your feedback regarding our shipping carrier. We value your business with us. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

elisec48
2 reviews
1 helpful vote
March 1st, 2021
Verified purchase

My boots look great and fit great. They took longer to get here due to two delays in delivery. I'm not sure why but this is the first time that has ever happened.

colen13
Cole N. – JustFab Rep

Hello Elise,

Thank you for sending your review! We're glad that your item fits perfectly! We will indeed forward your shipping concern to the appropriate team to improve our services and enhance our shipping method.

Best,
Bella

trevorh57
Trevor H.
1 review
9 helpful votes
March 9th, 2021

Got charged even if I've initially opted to skip the month. Called customer service and got someone breathing heavily, with a live chicken clicking loudly in the back. He said he was working from home. Was put on hold without any noticed while he kept breathing extremely heavily. He later assured me me that I'll get a refund. But i am extremely suspicious of these person. Not professional at all and seems to be on some God forsaken village somewhere with live animals around.

colen13
Cole N. – JustFab Rep

Hello Trevor,

Thanks for writing a review regarding your overall experience with our VIP Membership program! We value your feedback, and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you.

Best,
Nelle

ashleyt315
1 review
0 helpful votes
September 1st, 2020
Verified purchase

Just Fab is terrific for shopping around. I always seem to find what I want and more! This time I was able to get thick heel ankle boots for my girl friends wedding, sandals for our dance party afterwards and even a pair lace up flats for my time a the pool. All three for a price I would normally pay retail for one pair here in town too. Thank you for such great prices for such great styles.

alexal31
1 review
0 helpful votes
July 4th, 2020
Verified purchase

At first I thought it looked too small but they are very stretchy and everything fits great! So many compliments! Will be ordering more for sure!

colen13
Cole N. – JustFab Rep

Hello Alexa,

Perfect! We're happy to hear that our products fit you well! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!

Best,
Dean

looh1
1 review
0 helpful votes
June 13th, 2021

I used to really like Justfab, but they are not accurate at all! Every time I order a pair of shoes (size 5.5) they come in a different size they are labeled 5.5 but they are def not the correct size. My roommate who is a 6/6.5 can almost fit in some of the pairs they've sent but they are still really loose on her. It's just disappointing cause I have tiny feet and either have to return the shoes or basically just throw them away because they're HUGE. Then there is the shipping issue. I plan ahead of time to make sure I have the shoes at least 2 weeks before whatever events I have going on because shipping is supposed to be "7-10" days. They almost always show up late or push the shipping date back and there is never a notification. I always have to go search for the shipping information because they only send you one email after purchasing. This will be my last time buying anything from them.

Tip for consumers:
If you have big feet this site is for you! The shirts were super tight and small for me and I'm petite with medium boobs.

Products used:
I used the shirts and pants but signed up for the shoes and was super salty most of them were the incorrect size.

Service
Value
Shipping
Returns
Quality
jenniferm1988
Jennifer M. – JustFab Rep

Hello Karina,

We appreciate you bringing this to our attention, and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel

biancaa48
1 review
0 helpful votes
September 1st, 2020
Verified purchase

Perfect for summer l have gotten compliments on them almost everywhere at the beach, or just a day out with my family. Love them!

Q&A (152)

Answer:

Then sweety, I would cancel your card asap and call your bank for fraudulent charges. The bank will move forward with an investigation of fraud and if I am correct, and if your bank is not a bunch of!&$&?, then they will credit your account. However make sure you have your cancellation VIP membership number handy, the exact date you canceled your VIP membership, the verification number of your cancellation that justfab gave you, and your card number justfab has linked to your old VIP membership, and lastly, FLAG ANY CHARGES justfab makes on your account with date stamps. I know it seems like a lot of hoop jumping, but this is what your bank will ask you when they send you to the fraud department, and they will ask you all of the above. I wish you the best of luck!

By Rachel W.
See more answers (8)
Answer:

They take out every month. You can skip any and all months just have to remember to do it. 1-866-337-0906 This is the number I was given if ever needing to cancel or have questions.

By Rachelle F.
See more answers (21)
Answer:

From the 1st to the 5th of every month, you can go to "Your Boutique" and FOR THOSE DAYS ONLY you can click on the SKIP button and skip the month. You can do this as long as you like. OR just call Customer service and cancel. I've never had any problems. They've been impressively helpful. As for the money already, either talk to Customer Service or use it toward a purchase... some fun boots maybe? If you can't find the SKIP button, call Customer Service.

By Marla G.
See more answers (12)
Answer:

Make a Small Claims Court claim online. That's how I got my money back..

By Aleksandra K.
See more answers (7)
Answer:

I just tried the same exact thing. I was told that if I canceled my membership they would cancel the order that I placed. So now I am waiting till I get my shoes so I can cancel the membership... which makes absolutely no sense. If I'm going to cancel anyway, why not be able to do it now?

By Pearl F.
See more answers (2)
Answer:

I called in to cancel my account and the man on the phone told me it was canceled. I have been reading these reviews about employees lying so I went on the website to check. He did not explain to me that the phone call doesn't cancel the membership, just unlocks the option. So my answer to you is 1. Go to your account. 2. Click cancel. 3. State reason why and 4. Submit it. You should receive an email saying you will no longer be charged. Of course you cannot trust these people so for extra protection I suggest you call your bank, request these payments be blocked, and it they ask provide proof that you canceled. Good luck.

By Jessica B.
Answer:

If you are in Europe and residence of any EU member state, you can always log a complaint against them thru European Consumer Centre of your country, and call your bank to block and stop your payment immediately, explain it to them, you can also report this in the police as fraudulent and online scam, and explain to them your case, it will all fall to unfair business practice. You have no obligation to them because there was no service render, and you been tricked into signing up in their membership. They take seriously online cases like this.

By Elle G.
See more answers (5)
Answer:

All my shoes have been true to size I own 15 pairs or more lol

By Kelsey S.
See more answers (5)

Can’t see your question? Ask to get answers from the JustFab staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.

Business History

JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.

VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.

Company Representative

samarb
Samar B.
Typically responds within 11 hours

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