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    Kmart

2018 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
1.5 / 5
Corporate Values

Overview

Kmart has a consumer rating of 3.58 stars from 514 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Kmart most frequently mention customer service, good prices and many times.Kmart ranks 5th among Department Store sites.

  • Service
    22
  • Value
    20
  • Shipping
    16
  • Returns
    17
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
View ratings trends
7
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What reviewers want you to know

Positive highlights

Critical highlights

  • - in short, poor customer service and employees who really seem to not like working there.
How would you rate Kmart?
Top Positive Review

“Kmart Review”

hooded e.
3/4/21

Kmart is straight up my favourite place to shop at. They have almost everything - clothes, shoes, homeware, kitchen appliances, toys, etc. Their pricing is great too, most things are under $20. I generally find that their products also have great quality - if not, returns are free if the product is faulty. All you have to do is take it in-store with proof of purchase! Everything in Kmart is sooooo aesthetic, and I always end up buying more things that I orginially intended to :)

See positive reviews
Top Critical Review

“Poor Service”

GREG L.
4/9/22

Twice now I have emailed Kmart on not having and trolleys in there Stafford Brisbane store at opening time they tell me the Trolley people dont start until 2 hours after opening time that is just not good enough Having a disability i need a trolley i spoke to other customers who were also looking for them too I man had 2 small kids and was saying he needed a trolley so he could also hold onto 1 of his children I cant understand how a staff member cant make sure there are some trolleys there on opening

See critical reviews

Reviews (514)

Rating

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Reviews that mention popular keywords

customer service (36)
anonymousa1152
1 review
5 helpful votes
July 8th, 2020

My friend and I were testing out skateboards that we were about to buy. Lady that works here yelled at us so we didn't buy them. Not coming here for my things. My friend also had bought one from here, she will now be returning it as soon as possible. I loved Kmart but now this upset me and put me in a very bad mood. Bad service today.

hoodede
64 reviews
15 helpful votes
March 4th, 2021

Kmart is straight up my favourite place to shop at. They have almost everything - clothes, shoes, homeware, kitchen appliances, toys, etc. Their pricing is great too, most things are under $20. I generally find that their products also have great quality - if not, returns are free if the product is faulty. All you have to do is take it in-store with proof of purchase! Everything in Kmart is sooooo aesthetic, and I always end up buying more things that I orginially intended to :)

Service
Value
Returns
Quality
amandac1129
1 review
0 helpful votes
February 10th, 2021

Besides the prices being ridiculous compared to other store prices of exact merch... For Christmas we received and bought gift cards which come to find out you can not use to purchase game console cards or other cards to that effect. Which is just absolutely ridiculous. They will except returns with no receipt. Do exchange with what could be stolen items in the first place. Everywhere excepts credit cards where payments can be disputed. Why on earth can I not pay 20 in cash on a gift card and not be able to purchase and xbox game pass? I don't understand please explain

Service
ashleighb30
1 review
14 helpful votes
February 19th, 2020

I purchased a vacuum cleaner from the soutland store on 19. 2. 2020 and when I opened the box i found that the item was heavily soiled, dirt all on the outside on the internel filters (there was also evidence someone had vacuumed liquid on the filter) and all in the barrell. I came back to the store to return the item on 20. 2. 2020 at 12:37pm and was met with a very abrupt and rude manager. Because i had to catch a cab from home to southland and back again twice which is costly and i am disabled and on a walker so the 2 trips to the store is painful requiring me to take pain meds just to get there so as a result i asked if i can be reimbursed for my time, inconvenience, pain and trouble by having a $4.50 cleaning cloth for free or discounted and the manager cut me off ubruptly with a no and walked away. Im very disappointed and annoyed that kmart would receive the used vacuum back without checking it properly then sealing the box back up with tape, put it on the shelf and try and sell it again, and then to be faced with poor customer service when I return the item.

haydeeg2
1 review
12 helpful votes
December 9th, 2019

I received my order today and it was incorrect I order jewelry box the one I got is cheaper version not even the same character that I order I've been trying to return my order and on your website it keeps telling me try desktop or try back later
Called customer service line its a joke
Can't reach anyone to help. So as this point DNT want exchange just want my money back. I recommend people do their Christmas shopping somewhere else

joannen
76 reviews
290 helpful votes
August 14th, 2020
• Updated review

I don't shop here anymore. They have closed so many stores. Their merchandise is never in stock. It's totally different in a bad way. I would not recommend shopping here anymore.

Very good experience!
April 1st, 2015
• Previous review

I have ordered from this site several times and have had no problems. They also have a service to order and pick your items up at your local store to save on shipping costs like the other giant retailers. They always have sales and coupon codes to utilize as well as their shopyourway reward program. Would recommend to everyone!

dennisa239
1 review
10 helpful votes
June 3rd, 2020

Today I visited the Walmart in Aspen Hill Maryland my friend cut himself when he was in the store and when he asked the worker which I believe was a manager for a Band-Aid she got real nasty and rude and we felt very disrespected it was very unprofessional We try to apologize to the employee for the misunderstanding and she continued to be rude and disrespectful to us I will never come to this Kmart ever again and I will tell everybody that I know not to spend a dollar here either very unprofessional if you need to buy anything you're better off going to Walmart instead of dealing with these rude employees at Kmart!

shaneaw1
1 review
9 helpful votes
December 10th, 2019

I ordered a pair of boots for my son for Christmas, I got the confirmation email and they charged me for them, the next day I get an email saying they're not in stock and my order cancelled, but will take 5-7 days to get my money back... a company should never charge a customer for an order until the item is verified atleast, better yet until it ships. I wont be doing business with them again, because its gonna be way closer to christmas before my money comes and I'll have to hurry to find him something else.

jd238
6 reviews
2 helpful votes
June 20th, 2017

Unfortunately, kmart its one of the most dirty unorganized stores. Since you enter the store bad smell slap you on the face. I understand of saving energy, but no illumination make shopping unpleasant. Staff do not work with energy and they are not stimulated at all thats why service and help its 0

destinic
1 review
18 helpful votes
August 10th, 2019

I tried to order a diaper bag and after calling the verification number my order was cancelled because I could not verify what county I live in in a different state when I was 8 years old completely ridiculous. If I verify my card that's all that should matter. I was also on hold for 20 mins just to be told there was nothing I could do other then reorder it. Never using Kmart again.

andream133
3 reviews
11 helpful votes
April 12th, 2019

Ordered a pair of slippers and received a baby product. Had to do an online chat to get the issue fixed. They refunded the shipping charges and placed an order to send the slippers. Finally received the slippers they're the wrong size (xl instead of l) and have a clearance tag for less than what I paid. I won't order from them again.

denithd1
3 reviews
0 helpful votes
July 3rd, 2019

Order some dress shirts and they never delivered. Kept my monies for 2 1/2 weeks. I wouldn't recommend ordering from Kmart ever.

ruthb154
4 reviews
6 helpful votes
July 27th, 2018

Ordered a pair of work boots from them, ten days later, still hasnt shipped, and they wont even investigate for 5 more days, so they are going to just $#*! around and say they dont know what happened to it. Never again.

holliem26
14 reviews
86 helpful votes
June 18th, 2018

Kmart lured me in with their Shop Your Way points. Big mistake - what a HUGE waste of time dealing with this company. I've made 6 orders over the past 6 months & every single order was cancelled & I got the weirdest emails every time saying that I had cancelled the order?! Nope, I did no such thing. I emailed customer service & they said they couldn't help me & I had to call a phone #. At that point, I was over it, it's not worth the time & stress to deal with such a dysfunctional failing company. I haven't shopped at Kmart in many years due to negative issues back in the day when they had filed for bankruptcy. Now I'm reminded why I stopped.

Also even if your orders don't get randomly cancelled, the site is confusing to use. There's Kmart, Sears & individual sellers on their site (kinda like individual Amazon sellers?). To make it MORE confusing, you can only use the Shop Your Way points on certain items so it can be frustrating to find items you need/want to use points on. I just can't justify the headache of shopping at Kmart.com when Amazon & Target are so easy & stress free. Kmart needs to seriously get their act together. They lost this customer for good.

axelm55
1 review
0 helpful votes
November 30th, 2020

Great customer service and orders arrive fast and the website is easy to navigate and find what you are looking for by narrowing results by category, price range, brand, etc.

rickn22
3 reviews
3 helpful votes
February 14th, 2017

I have chosen some time ago not to shop at Kmart for any reason because they have become too political and yields to any left wing group that complains or threatens them with a boycott. They first stopped selling ammunition in opposition to the second amendment. Now they have decided to discriminate regarding Trump products. It is not relevant as to whether or not I support Trump and his family. What is relevant is that businesses should not yield to a vocal radical group of activists who are upset at the loss of an election. I will never cast my shadow at KMart again.

Rick Nelson
Madmarlinlodge.com

williamb253
8 reviews
20 helpful votes
December 21st, 2016

I remember when they used to have reasonable prices. Now it's a wannabe Walmart with high prices. I have one near where I live and I hate even walking in there. The employees are rude, ignorant and make you stand in line a long time while they're B.S.ing with each other. One cashier sent me to another register to cash out only there was nobody there to wait on me. I waited a few minutes then walked out.

tonib43
1 review
5 helpful votes
March 31st, 2018

Purchased 6 "room darkening" shades, that turned out to not be "room darkening" at all. Called Kmart, and they arranged UPS pick-up. Packaged and returned them. They were delivered to a Kmart/Sears facility in Addison, Illinois on March 13. Have been waiting for a refund ever since. I've chatted with them 2 or 3 times, and keep being told that the refund will be deposited in 3 to 5 business days. Nothing yet. The last gentleman I talked to, insisted that they hadn't received the shades back yet, even after I shared the UPS tracking information to him. It's not a ton of money, but it's my money. Now it's just the principle of the matter. You can't find an email address or any contact information for anyone higher in the chain, than those people that you get to chat with. It's been a terrible experience, and I will never, never do business with them again. Just a bunch of crooks.

leslieh70
10 reviews
28 helpful votes
April 22nd, 2019

I was a loyal customer some time ago. But my last order from Kmart never even arrived. I tried to contact them but was ignored. I'm not sure if I'll try to order from them again.

dinom22
4 reviews
2 helpful votes
March 7th, 2017

Store has large empty areas, no employees, and the stink of failure around every corner. High prices in case you do find something you are looking for also!

renam6
1 review
0 helpful votes
October 16th, 2016

Kmart in Indianapolis Washington street needs to be closed. There is never more than one line open yet tons of employees standing around. Then they advertise a sale item and when it doesn't ring up right they claim it's not the right item even when you pull the tag from the shelf to show them. Lazy lazy lazy. No wonder all their stores are being shut down.

stavoss
6 reviews
17 helpful votes
August 29th, 2016

Tried to buy a belt no one else has there inventory say 3 on hand another store says 5 on hand, i traveled far to both of these stores to find they both have 0 on hand i dont know who runs loss prevention but now i see why this company fails soo dearly. Plus kmart.com says they have it but yet cannot produce nor send the right belt. Kmart sucks!

daler40
1 review
1 helpful vote
March 29th, 2017

I have ordered boots two times in the last year from kmart.com both times the orders were messed up getting the wrong size or not getting my product at all when you talk to a customer service representative they can't even speak fluent English this is the last time I will order anything from kmart.com they're a joke

andrews179
25 reviews
33 helpful votes
August 18th, 2016

Kmart is very much like Walmart: unattractive, not particularly clean, and staffed by people who are just trying to get by, making execrable wages in thankless jobs. Sad.

lawrencek18
1 review
0 helpful votes
August 22nd, 2017

The stores are out of stock for most of what you want and need. The service and management are careless and terrible. Much of the merchandise is cheap and of poor quality. The stores lack cashiers. These are reasons why the stores are quiet and have very few shoppers and most stores are closing.

Q&A (2)

Answer:

They have many products that I need and usually they offer the best price

By Jeanine A.

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