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    Laserco

Ratings On Other Platforms

Trustpilot
4.3 / 5
Corporate Values

Overview

Laserco has a consumer rating of 4.67 stars from 246 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Laserco most frequently mention quick delivery and easy transaction.Laserco ranks 25th among Electronics sites.

  • Service
    14
  • Value
    2
  • Returns
    1
  • Quality
    6

This company responds to reviews on average within 10 hours

Positive reviews (last 12 months): 90.9%
Positive
220
Neutral
13
Negative
9
View ratings trends
1
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How would you rate Laserco?
Top Positive Review

“Great Prices compared to other sites online for the...”

Michele M.
2/22/22

Great Prices compared to other sites online for the same product. Will keep them in mind first next time. Great range of things available also. Quite a surprise.

See positive reviews
Top Critical Review

“You gave me a LASER10 COUPON to use on my order, but...”

Alan J.
3/23/22

You gave me a LASER10 COUPON to use on my order, but the order would not complete because it says the voucher is invalid!

See critical reviews

Reviews (246)

Rating

Timeframe

Other

michelem1151
1 review
0 helpful votes
February 22nd, 2022
Verified site experience

Great Prices compared to other sites online for the same product. Will keep them in mind first next time. Great range of things available also. Quite a surprise.

Reason I chose this business:

Competitive pricing and great Products. Also, that you offer PayPal - a must for me.

punitk9
Punit K. – Laserco Rep

Thank you for your lovely review, Michele. We look forward to serving you again in the future.

barryy51
1 review
0 helpful votes
February 25th, 2022
Verified purchase

Very happy none of my other pens seemed to work, always had a drag feeling, this glides over my screen really great.
Thank you

punitk9
Punit K. – Laserco Rep

Thank you for your feedback, Barry. Look forward to serving you again in the future.

er267
1 review
0 helpful votes
February 11th, 2022
Verified purchase

It was a very good experience: easy to order online, fast and reliable delivery and affordable devise that can play from USB. Thanks

Reason I chose this business:

Not many brand offer a portable speaker that can play music from USB. It was cheap enough to find out if we will use it often or if not, the cost of regret was not expensive.

punitk9
Punit K. – Laserco Rep

Thank you for your great feedback, ER. Looking forward to serving you again.

alisonl163
1 review
0 helpful votes
November 22nd, 2021
Verified purchase
• Updated review

Overall pretty good but trying to apply coupon and postage was tricky. Unsure if I got anything off or if I paid for express delivery.
VERY prompt customer service response which was appreciated.
The actual delivery was brilliant- instructions followed to the letter:
Love my items

Prompt polite and acted on my concern

Reason I chose this business:

I liked the features of a particular product and it’s price. Also that it was Australian based web site

Service
punitk9
Punit K. – Laserco Rep

Thank you for your feedback, Alison. We look forward to serving you again.

Overall pretty good but trying to apply coupon and...
November 15th, 2021
Verified site experience
• Previous review

Overall pretty good but trying to apply coupon and postage was tricky. Unsure if I got anything off or if I paid for express delivery.

nickm977
1 review
1 helpful vote
August 12th, 2021
Verified site experience

I found exactly what I was looking for ( which I couldn't find anywhere else)
Made my purchase as a guest ( in seconds)
Zip paid it.
Then I got confirmation in seconds.
The whole process took about three minutes, and it was all so easy.
Thank you Laser, keep up the good work.

punitk9
Punit K. – Laserco Rep

Great to hear about your positive experience Nick. Look forward to serving you again.

davide1712
1 review
0 helpful votes
October 10th, 2021
Verified site experience

Good, although I would like more specification on the product e.g. number of LEDs/metre in the stripe lights.

punitk9
Punit K. – Laserco Rep

Thank you for your feedback, David. This has been taken on board and we are adding to our specifications where possible.

johnm9243
1 review
0 helpful votes
March 1st, 2022
Verified purchase

Received super quick. Set top box works great. Instructions on setting up favourites could be improved. Remote could be larger as buttons are close, giving some difficulty with fat fingers.

Wrong item sent yesterday, waiting for correct item to be shipped.

Reason I chose this business:

Electronics at a better price. Purchasing Laser products for over 10 years. First product was a portable radio with digital, AM, FM. This was the only radio at a good price that had both digital & AM. & FM. Most only sold Digital & FM. Still working today.

Service
stephenc1492
1 review
0 helpful votes
December 18th, 2021
Verified purchase

I needed a replacement remote for my laser DVD player and it was a painless, easy transaction. Ordered online, delivered within a week. Perfect.

Reason I chose this business:

I already had the laser dvd/blu ray player

punitk9
Punit K. – Laserco Rep

Thank you for your review, Stephen. We look forward to having you on our site again.

michaelf3072
1 review
0 helpful votes
December 1st, 2021
Verified purchase

Fast delivery, and I appreciate you closing the loop to confirm delivery, especially how variable delivered are right now. Also prompt sending of invoice

Reason I chose this business:

Product on special - very good value

punitk9
Punit K. – Laserco Rep

Thank you for your lovely feedback, Michael. We are glad we were able to meet your expectations. We look forward to serving you again in the future.

walterc267
1 review
0 helpful votes
August 29th, 2021
Verified site experience

Great Customer experience - Fast delivery and the smart lighting range are easy to set up and work well with google assistant.

punitk9
Punit K. – Laserco Rep

Great to hear Walter! Look forward to serving you again.

lauram2431
1 review
0 helpful votes
November 15th, 2021
Verified purchase

I got updates with tracking, was really quick delivery and my product came in great condition and not broken so you know the delivery guys had taken care when in their care.

Reason I chose this business:

Because they had the product i was looking for as everywhere else the product had sold out

punitk9
Punit K. – Laserco Rep

Thank you for your feedback, Laura. Great to hear you were satisfied.

daleh384
1 review
0 helpful votes
January 31st, 2022
Verified purchase

Easy, fluent and positive process. Lights work like a treat and were easy to connect - love it!

Reason I chose this business:

Family advice

punitk9
Punit K. – Laserco Rep

Your feedback is much appreciated - Dale. We look forward to serving you again in the future.

gregm922
1 review
0 helpful votes
December 5th, 2021
Verified purchase

Easy to order online, seem like a good product. Good communication

punitk9
Punit K. – Laserco Rep

Thank you for your feedback, Greg. We hope you enjoy your product.

brookec201
0 reviews
0 helpful votes
January 2nd, 2022
Verified purchase

Great product, as described and great value, highly recommend

Reason I chose this business:

Reliable brand, great price, reputable

punitk9
Punit K. – Laserco Rep

We appreciate your lovely feedback, Brooke. We look forward to serving you again.

lindac3466
1 review
0 helpful votes
October 23rd, 2021
Verified purchase

Great! Fast shipping, easy transaction. Very easy process.

Reason I chose this business:

We needed a replacement remote for our Blu-ray player.

punitk9
Punit K. – Laserco Rep

Appreciate your feedback, Linda! Look forward to serving you again!

keving1063
1 review
2 helpful votes
July 20th, 2021
Verified purchase
• Updated review

Great shopping experience. Very easy to order. Delivery extremely quick.

Reason I chose this business:

I was looking for a multi region DVD player with HDMI

punitk9
Punit K. – Laserco Rep

Great to hear that, Kevin! Look forward to serving you again.

Great shopping experience
July 13th, 2021
Verified site experience
• Previous review
janeth1263
1 review
0 helpful votes
September 13th, 2021
Verified purchase

Quick delivery, very easy, very happy!
Will definitely buy from Laser again :) is

punitk9
Punit K. – Laserco Rep

Great to hear Janet! Look forward to having you again on our website!

frankt613
1 review
1 helpful vote
July 14th, 2021
Verified site experience

Good selection. Easy to navigate

Reason I chose this business:

Google search & Laserco had the right product at a good price

punitk9
Punit K. – Laserco Rep

Great to hear that, Frank. Look forward to serving you again.

adrianm318
1 review
0 helpful votes
July 22nd, 2021
Verified site experience
punitk9
Punit K. – Laserco Rep

Great to hear that, Adrian! Look forward to serving you again.

georginas48
1 review
0 helpful votes
July 28th, 2021
Verified site experience
punitk9
Punit K. – Laserco Rep

Thank you for your great feedback, Georgina! Look forward to serving you again.

jamesd2850
1 review
0 helpful votes
August 8th, 2021
Verified site experience
punitk9
Punit K. – Laserco Rep

Thank you for your comments, James. Look forward to serving you again.

kareng1976
1 review
0 helpful votes
February 21st, 2022
Verified purchase

Fast response and shipping thx. Bit odd I have to add at least 50 characters here to continue ha

Reason I chose this business:

Just happened to be a set top box available in store that I could afford at the time. So as quality seems only to exist at the top end of products these days I'm not sure if a mid range price one would have seen its remote last longer.

punitk9
Punit K. – Laserco Rep

Thank you for your feedback, Karen. Look forward to serving you again.

peterb1710
1 review
0 helpful votes
August 18th, 2021
Verified purchase
• Updated review

GOOD SERVICE fast delivery. Thank you for your quick turnaround of my order.

punitk9
Punit K. – Laserco Rep

Great to hear we met your expectations, Peter. Look forward to serving you again in the future.

GOOD SERVICE
August 10th, 2021
Verified site experience
• Previous review
mycools
1 review
0 helpful votes
September 2nd, 2021
Verified purchase

Prompt dispatch and well packaged. Best set top box hands down.

Reason I chose this business:

Lasers MMC-B is superior to other set top boxes. Their Bluetooth feature out performs others by far. No lag in playing through Bluetooth speakers with Laser, other brands fail here miserably. I will not watch if the sound is out of sync. I’ll buy Laser every time now.

punitk9
Punit K. – Laserco Rep

Great to read your review, thank you! Look forward to serving you again!

stevek1141
1 review
0 helpful votes
November 17th, 2021
Verified purchase

Too damn hard to get anywhere at the checkout! Took me over 6 tries to get it to work - and that also entailed closing the browser, deleting cache and cookies and coming back to try again: still had problems! Finally got it to work, but it was a darn pain!

* Laserco attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
punitk9
Punit K. – Laserco Rep

Hi Steve - We have taken your feedback on board and have implemented changes which should mitigate the concerns for future use. We do look forward to serving you again.

Q&A (0)

Questions? Get answers from the Laserco staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Forget spending weeks sourcing products, liaising with factories, and poring over technical specifications. From product design and build to branding, packaging and marketing, we deliver complete solutions from start to finish. We’ll even ship products directly to your channel partners!

The LASER difference

Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.

Our values

We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.

We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.

We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.

We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.

We boldly find new ways to succeed.
To us there are no problems. Only solutions.

Business History

In 1987 LASER started out in a Surry Hills garage, importing and selling 5.25” floppy disks and storage cases. Today, we’re one of Australia’s fastest growing and most trusted consumer IT and consumer electronics solutions providers. Specializing in bespoke solutions, our product range now spans more than 13 categories and 500+ products.

Company Representative

harrym296
Harry M.
Customer Success Specialist
Typically responds within 10 hours

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