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    LegalZoom

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4.4 / 5
Better Business Bureau
4.5 / 5
Corporate Values

Overview

LegalZoom has a consumer rating of 3.55 stars from 1,042 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with LegalZoom most frequently mention great job, live chat and new business.LegalZoom ranks 3rd among Legal Services sites.

  • Service
    110
  • Value
    101

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.7%
Positive
1
Neutral
0
Negative
36
View ratings trends
13
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What reviewers want you to know

Positive highlights

Critical highlights

  • Its on me that I didn't spot the payments on my credit card statements until now, but shame on them for the approach.
  • I had to cancel my account and open a new bank account so they can not have access to my funds.
How would you rate LegalZoom?
Top Positive Review

“LLC service”

Sadie B.
5/18/20

I don't know where to begin Legal Zoom has exceeded my expectations. Legal Zoom helped me start My LLC business. All questions were answered in a timely manner. I would not change my Choice of company. Hassel free business matter at your finger tip. Highly professional and trained staff not one question was left unanswered.My documents were received very professional the way they were sent The icing on the cake. I received a embroidered book with my company name, a pocket seal stamp. Things that would cost you extra anywhere else! Thank you LegalZoom :)

See positive reviews
Top Critical Review

“Loved LegalZoom until...”

William D.
8/24/21

They changed the UI. Overall I've found their services to be very helpful in starting my own business, but the new UI is so bad it's almost impossible to navigate to anything they you need. Additionally, a lot of their links are broken or aren't working properly. Get it together LegalZoom. And fire whoever you paid to make this god-awful new website.

See critical reviews

Reviews (1,042)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (156) credit card (28) bank account (11)
axelk18
2 reviews
7 helpful votes
April 23rd, 2021
Verified purchase

Most States and the IRS have web interfaces for all the filings you need to do that are a thousand times more user friendly than what you will get from legalZoom. Except for sales, you will never get to talk to anyone in customer support, so don't count on getting any help. Not worth it. See screenshot of last support call hold time. I gave up after 80 minutes.

Tip for consumers:
Look at the self help portals for most States and Federal govt, they are a thousand times more user friendly than LegalZoom.

Products used:
501(c)3 filing

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Value
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tonyp613
1 review
6 helpful votes
July 22nd, 2021

Customer Service is as terrible as it gets. Worked super slow. It's faster and easier to give them your money and subscribe, getting rid of their service is harder and slower than anything I've ever experienced. Horrible. Expensive subscription for barely any service. If you have an emergency after business hours, good luck, you're on your own.

Tip for consumers:
lots of hidden fees. The advertised $79 is literally fake. After you get in they scare you into purchasing more. Than there are the hidden fees that you need to purchase to get things rolling.

Products used:
Bought their llc setup package + total compliance + registered agent

qiangn
1 review
3 helpful votes
January 2nd, 2021
Verified purchase

I paid to register LLC. However they emailed me to ask for materials. I eventually did all the work and registered by myself. I also replied their email to cancel the service and for the refund (within 12 weeks). However, when I eventually called them in Nov 2020 asking for refund, they claim that it already passed the 12 week limit and they did not receive my email to cancel the service. I called several times, one of their staff offered a $50 compensation, which I denied. I need a full refund since I did my job to cancel the service.

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jessicap1185
1 review
5 helpful votes
August 6th, 2021
Verified purchase

I am so frustrated that I ever signed up for Legalzoom, it's ironic because the only thing legal about this company is how they can keep your money without getting in trouble. They have horrible service, and it's almost near impossible getting a hold of them. I tried to cancel my subscription and they didnt budge at all on giving my money back. As a matter of fact, when I asked politely (and naively) the rep I was speaking with started screaming and then hung up on. The worst fact is that I only used their service once last year and the fact that I had to hire my own lawyer anyways proved that this completely is utterly useless. Please do not make the same mistake as I did and lose your hard worked money. STAY AWAY, you've been warned.

Products used:
Legal

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luisf338
1 review
1 helpful vote
August 31st, 2021

LegalZoom completely ripped us off. We paid the service for them to take care of the LLC registration for our new business and ended up with no response from any of their agents. We ended up doing the LLC registration ourselves and sending all the paperwork to state/local registrants. Our account apparently went into collections as I just received a notice. These folks are snakes. Do not do business with them.

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rar18
27 reviews
87 helpful votes
March 16th, 2021
Verified purchase

There must be alternatives to LegalZoom. My 1st dba with them took over 6 months to register. I needed a 2nd dba and took my chances. LegalZoom took my money without blinking but won't complete my dba because they have "a question" but refuse to answer emails or their phone. See the screenshot of me waiting almost TWO HOURS *after* their computer called me back to "avoid wait time."

So, I am about to contact my credit card company and dispute the charge like I would with a third world country or Irreputable vendor such as Legal Zoom is.

My advice -- either DO IT YOURSELF, or find another service to use.

Legal Zoom was fine 10 years ago but today it is bloated, unprofessional and evidently fraudulent.

sadieb22
2 reviews
1 helpful vote
May 18th, 2020

I don't know where to begin Legal Zoom has exceeded my expectations. Legal Zoom helped me start My LLC business. All questions were answered in a timely manner. I would not change my Choice of company. Hassel free business matter at your finger tip. Highly professional and trained staff not one question was left unanswered.My documents were received very professional the way they were sent The icing on the cake. I received a embroidered book with my company name, a pocket seal stamp. Things that would cost you extra anywhere else! Thank you LegalZoom :)

legalzooms
LegalZoom S. – LegalZoom Rep

Hi Sadie, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

bradleyc212
1 review
1 helpful vote
October 5th, 2021

LegalZoom's structural network is designed to discourage customers from completing orders. In addition their customer service is a joke. Their representatives are not knowledgeable on the services they offer, the differences between them, nor will they direct you to a supervisor after you have had to call in 4 times for the same hold. 100% not with the money or your time. I would add images to support this claim but their contain confidential information.

Take your business elsewhere for DBAs and LLCs

Tip for consumers:
Don't use legal zoom

Products used:
DBA for this order

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Value
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davidb7094
1 review
1 helpful vote
November 14th, 2021

They are currently in the process of charging me $852 + 280(Essential compliance package) + 250(RA renewal) dollars for their Express gold llc package. Basically I'm getting charged over 1.2k for something I was under the impression would be 350 dollars. This place is not worth it. There are better options.

Tip for consumers:
Don't, there are much cheaper ways to do an LLC

Products used:
Express gold llc

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Value
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williamd2290
1 review
0 helpful votes
August 24th, 2021

They changed the UI. Overall I've found their services to be very helpful in starting my own business, but the new UI is so bad it's almost impossible to navigate to anything they you need. Additionally, a lot of their links are broken or aren't working properly.

Get it together LegalZoom. And fire whoever you paid to make this god-awful new website.

Tip for consumers:
Email them so they change their UI

Products used:
I used LegalZoom to set up my LLC. We paid for their attorney consultations and legal consultations. Overall, the service is awesome. However, while I was working with LegalZoom they changed their UI. It's so frustratingly bad I've been driven to write this review. Now it's impossible to find their available resources, and many links on the website are broken or unclear.

Service
Value
Quality
davids3708
1 review
2 helpful votes
June 12th, 2020

I bought a will in 2018, and that purchase came with a 30 day free trial of "Legal Advantage Plus." What I didn't realize was that the free trial turned into a paid subscription after 30 days, and since they had my credit card number, they could successfully charge me $15 a month. Its on me that I didn't spot the payments on my credit card statements until now, but shame on them for the approach. You'll note in my image that the cute little free trial is still active (now canceled). They don't even bother showing it as a paid subscription. I'm paying for something they say is free!?

pedroc215
1 review
1 helpful vote
June 16th, 2021

Stay away. It's a ripoff that you will be charged every year for nothing at value what so ever. To cancel is another ripoff. A headache and a nightmare. HELL NO.

Tip for consumers:
Stay away

Products used:
Never used and got charged quite a lot.

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Value
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dineshv6
1 review
2 helpful votes
April 6th, 2020

I had applied for TradeMark and had taken their complete coverage package. This package includes everything including legal fees, implying they check for any similar marks, they review the application, ask us to fill in the classification of goods. After you fill the questionnaire etc. The application is checked for errors and filed by them. Upon submitting my application after 2 months got an email from The Office Action by USPTO stating some classification goods and services falling in different classes: So either pay for additional class or remove the same. I intended to apply only for 1 class so it made sense to remove the extra/ wrong classification of goods. I called up LegalZoom and spoke to their rep. And it was appalling that he suggested we would have to buy some services to fix the mistake done in filing the trademark application.

I didn't expect this answer, especially considering the fact that my only request was to FIX the mistake done in filing by LegalZoom and I was not asking for any kind of compensation or help which didn't fall under the scope of our purchase. I emailed but no response initially and later negative response!

If this issue is not fixed without any fees I intend to post the reviews everywhere and I will fight legally to get a refund + claim for harassment and damages due to their lack of service.

legalzooms
LegalZoom S. – LegalZoom Rep

Hi Dinesh, our goal is to make every customer happy with our products and service. In reviewing your order, we've confirmed your package included a business legal plan trial where you can consult with an attorney and get specific advice regarding your classes. According to the account, the service was not renewed and cancelled without use after the trail. As a result, you were not billed for the legal plan. The trademark application was filed at your complete direction. We sincerely apologize that we are not in a position to respond to the office action on your behalf but the examining attorney assigned to you by the USPTO should be able to guide you on making any changes required to get approval of your mark. As a courtesy and effort to help, we'll issue a refund of the LegalZoom processing fee. Please feel free to reach out to a manager via help@legalzoom.com at any time if we can help with anything else.

johnnye72
1 review
0 helpful votes
February 14th, 2022

If you can help it, do not use this service.
I have been going on 2 months since I filed my LLC.
They lost my order once, forgot about it another time, hung up on me 2 times.
I wanted a simple LLC but they have been stringing me along for two months. They claimed that one of their representatives forgot to put the order through and assured me it would. That was a month ago and It still has not gone through. I have attempted to contact them and the wait time is sometimes well over an hour then they "mysteriously" hung up on me during the call. Horrible horrible horrible customer service!

Products used:
Forming an LLC

Service
Value
Shipping
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falettof
1 review
0 helpful votes
February 15th, 2022
Verified purchase

They knowingly allowed a person to use my stolen credit card information and failed to take corrective action when informed. They continued to process the charges and never called me back.

Tip for consumers:
If they do business like this, you should not use them.

Products used:
None, a felon used my stolen credit card to do business with LegalZoom and they allowed it.

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shawnd22
4 reviews
15 helpful votes
January 7th, 2021

My elderly mom wanted me to help her create a new will. Based on her minimal funds, I chose LegalZoom based on the many positive reviews. It was a huge mistake. My moms "estate" is very simple but does include a small home. "Wills" commonly include detailed distribution of assets, to include real property. The "comprehensive will" product on legalzoom does not provide for inclusion of a home which is durable in probate. Also, the "comprehensive" aspect of the will includes assistance from an attorney. I had questions, very basic questions, that the legalzoom person could not answer. So I scheduled a call with an attorney (which required a wait time of 5 days). On the next day I received an email from the attorney's firm stating that the call will not be conducted as scheduled unless "all of the individuals who will be signing the document to be on the phone call. " Well how am I to get my elderly mom and two witnesses together when we don't even know who they are during the draft stage of a will?

The technical issues at legalzoom were abundant. One part of the will could not be used because the website skipped right by it ("special circumstances"), yet the legalzoom employee just ignored my request to describe what and why it is missing? When a will is edited is takes a whole day to provide the resulting PDF file for review. Wait times to talk to a rep were in excess of an hour and a half on Jan 5,6 and 7th of 2021. The legalzoom rep I spoke with had no idea what the resulting will document looks like after inputting the basic data on the web.

All around a terrible "service". Their only redeeming quality is that their billing department immediately refunded my money without question (as though they are always refunding money). I wasted the better part of three days on legalzoom.

Tip for consumers:
Look into other similar services and review what is provided before paying. My mistake was believing legalzoom had a quality product but I was wrong. The reason for my mistake is because you cannot see the legal zoom product (a will in this case) until after payment is made. It then becomes an abyss of problems and no there has any answers. They also record all telephone calls but do not inform you of same.

Products used:
Requested and received a refund due to the poor service and poor quality.

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Value
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Quality
legalzooms
LegalZoom S. – LegalZoom Rep

Hi Shawn, we're sorry to hear about your experience and we appreciate your feedback. If there is anything else we can do for you, or questions that we can answer, please reach out to us at help@legalzoom.com

asmaulh
1 review
0 helpful votes
August 25th, 2020
Verified purchase

Aimee had not only helped me with the concern that I had but clarified the next steps in details and completed the additional submissions for me (hence making it much easier!). Also, when I did ask questions she could not answer, she gave me guidance as to which service would help and that I greatly appreciate as well. As I said, the service was beyond amazing as was Aimee! Thank you :)

legalzooms
LegalZoom S. – LegalZoom Rep

Hi Asmaul, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

joses463
1 review
0 helpful votes
September 15th, 2020

Paid 330 dollars and after a month and half they still do not know when a simple DBA is going to be finalized. Spent more than 4 hours on the phone, been offered erroneous information, there is no supervisor on the phone ever and they keep blaming the state officials. They are just disrespectful arrogant and ignorant.

legalzooms
LegalZoom S. – LegalZoom Rep

Hi Jose. It is very important to us to try and improve the situation when there has been any dissatisfaction with our service. You deserved better and we really want to try to make things right. Please contact a manager directly via help@legalzoom.com.

stevev233
1 review
1 helpful vote
March 28th, 2020

They took my money, put my order on "HOLD", and never let me know why... Its been two months and still I have no LLC... They don't respond to my email inquiries and kept my money... I'm out $350 for nothing... I guess a pack of lawyers will know how to cheat you out of $350... It's an amount not worth going to court for and they rely on that...

legalzooms
LegalZoom S. – LegalZoom Rep

Hi Steve. We've had an opportunity to review your order and we've been trying to get in touch with you about the delay. We need to confirm your business name. It seems you've completed an LLC questionnaire but listed your business name with a Inc ending (meaning corporation filing). Please send an email with your name confirmation directly to a manager via help@legalzoom.com.

deef98
1 review
2 helpful votes
June 30th, 2021

I used Legal Zoom to create my LLC in 2017. I paid for the $399 service and all went well and I was quite pleased with the service. Now 4 years later I have received a letter from a Dallas Texas law firm stating that I owe $399 or will face legal action. Legal Zoom has some shady business tactics that have been expressed time and time again. I will never again use the services of this firm.

Tip for consumers:
Don't

Products used:
LLC create

Service
Value
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chrisf1106
1 review
0 helpful votes
December 18th, 2021
Verified purchase

Customer service is a glorified call center where they will kindly tell you to take a hike. Open on weekends is a gimmick. Any help of value is on holiday. They sell you on automated download. However, they need "Ham" the first monkey to the moon to hit the button on their end to make it populate. He's not available on weekends, no supervisor is either 24 hour email turnaround, which really means Monday. To update an executer name i. E. add Jr on a name, on our Family trust and add a beneficiary will take 2-4 days. They will kindly laugh (literally) and tell you that your matter will be handled on Monday because no one is there, meanwhile what ever legal matter could be expired on Monday. Customer service has no concept that they are in the business of legal affairs and that time is of the Essence. They used to have immediate availability and still do. They are just making sure that you aren't making more than one doc. In our case we have the Estate Trust for 2. Absolutely, no need. What a waste of time and money. Not to mention the consequences of failure to meet my wife's visa document deadline. Even with 7 days preorder time. Seek else where that has immediate service and better customer service, self awareness of what legal needs encompass. Highly recommend if you have a month's notice and can afford to waste time on the phone with insincere courtesy just to get your documents right. Good luck collecting on any money back or $50,000.00 guarantee. BTW they claim free revision of documents for 1 year, then when you purchase it magically turns out to be 30 days. Remember, they have to push the button on the other side and it takes up to 4 days to do it, but can be done in 5 minutes if you call. Not on weekends. Oh and they aren't Attorneys. Imagine, an Attorney on staff 5 days a week to push a button for your protection and their's. Get REAL. Be Warned!

Tip for consumers:
Avoid unless you can waste time. One month lead time at least. Don’t bother if you are on a schedule

Products used:
Estate planning for 2

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ra171
1 review
5 helpful votes
February 28th, 2020

LegalZoom ranks at bottom of all bad and regrettable business transactions I have ever made. What makes it worst is that we have a certain level of expectations with "Legal Service". Don't be fooled by the positive reviews, what is more telling is the consistent theme of the bad reviews.

After dealing with them for 4 months, I am convinced that they are nothing but a network of a borderline scammer with the sole intent of selling you worthless services. All of these free consultation "Benefits" and advice supposedly get as a part of your order are nothing but sales solicitation form their affiliates disguised as part of the price.

Their support is not any better. Not once have they ever returned a promised call where they failed to send the EIN application to IRS. I ended up getting the EIN assigned in less than 5 minutes online on the IRS site. Needless to say, nothing they provide was of any value.

Do your homework before you buy into this. Go to your local attorney, you will be much better served.

legalzooms
LegalZoom S. – LegalZoom Rep

Hi RA, we're so sorry to hear that your experience did not match your expectations. This is on us. Your comments are important to us and we really appreciate your feedback. Please be reassured that we are reviewing our operations and we are determined on making a making experience for our customers.

fabv
1 review
1 helpful vote
July 3rd, 2021

Canceled my account 2 years ago with them, and now receive a notice of debt for $399... bunch of frauds.

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kodig1
1 review
0 helpful votes
November 3rd, 2021

Never use this company they took two months to file LLP agreement and I had to call three times just to get them to file everything. Then they refused to refund the money for a terrible experience and didn't stand behind their customer satisfaction guarantee.

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scotts2110
1 review
0 helpful votes
April 17th, 2021

Worthless they know nothing about your company and don't care to. 2 plus hour wait time to speak to a rep. The worst company I've worked with.

Tip for consumers:
DONT USE THEM

Products used:
LLC formation

Service
Value
Shipping
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Q&A (199)

Answer:

Hi Carol, we also offer legal plans where you can speak directly with an Attorney that can help with any advice or legal questions about your trust. Contact us directly at 1-866-738-2980. We are happy to help get you started.

By LegalZoom S.,
See more answers (6)
Answer:

Hi Jason, we are happy to assist you and talk about our LLC packages & process anytime. Feel free to email us directly via help@legalzoom.com.

By LegalZoom S.,
See more answers (6)
Answer:

Hi Analisa, we are here to help and happy to answer any questions or concerns. Feel free to contact me directly via help@legalzoom.com.

By LegalZoom S.,
See more answers (6)
Answer:

It is very important to us to try and improve the situation when there has been a misunderstanding or dissatisfaction with our service. We are constantly striving to ensure the satisfaction of each customer & we are willing to review any concerns for resolution. Please feel free to reach out to the social media manager directly via help@legalzoom.com.

By LegalZoom S.,
See more answers (6)
Answer:

Hi Susan, we are happy to answer any questions or concerns about our product & process. Please feel free to contact us directly via help@legalzoom.com.

By LegalZoom S.,
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Answer:

Today is July 20.8am. I called Legal Zoom's phone support 800 773 0888 AGAIN. I got the same automated response that their agents are busy. I waited for several minutes. Nada. Left my return call number. Lets see if they will call back. Really? At 8 am and everybody is busy to take a call. I understand they start the help line at 5 am. Still, they do not return calls. Since a Legal Zoom staffer monitors these pages, I might as well ask my question here: I recently filed an application for incorporation in CA. I got the paperwork from the Sec of State. It says its been filed. The information at the Sec of State website says my Corp is active. I understand I am to pay the State an $800 registration fee. When am I suppose to pay this. Nobody's billing me yet. I agree w Stan L. LZ is a great idea but poor executed.

By G A.
See more answers (4)
Answer:

Hi Philip, we are happy to discuss our packages & pricing anytime. Please feel free to contact us directly via help@legalzoom.com.

By LegalZoom S.,
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Answer:

Hi Andres, yes we can assist you with both dissolving your current LLC and the filing of your new LLC. Please feel free to email help@legalzoom.com with any questions or concerns, thanks.

By LegalZoom S.,
See more answers (3)
Answer:

Hi TJT, we offer a great legal plan subscription where you can consult with an Independent Attorney who can provide advice on your specific situation. For more information, call us at 1-877-818-8787.

By LegalZoom S.,
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Answer:

Hi Adam, it is LegalZoom's goal to provide its valued customers with exceptional service during every interaction. All comments and experiences are important to us; we appreciate and welcome feedback. We have many satisfied customers and we are very happy to answer any questions or concerns. Please feel free to call us at 1-800-733-0888.

By LegalZoom S.,
See more answers (2)

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About the business

LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.

Business History

Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.

Company Representative

legalzooms
LegalZoom S.
Typically does not respond to reviews

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