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    Lush

2018 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
3 / 5
Corporate Values

Overview

Lush has a consumer rating of 4.69 stars from 181 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Lush most frequently mention bath bombs, customer service and fast delivery.Lush ranks 5th among Bath & Body sites.

  • Service
    23
  • Value
    20
  • Shipping
    18
  • Returns
    16
  • Quality
    23
Positive reviews (last 12 months): 95.8%
Positive
23
Neutral
0
Negative
1
View ratings trends
2
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What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Lush?
Top Positive Review

“It's all in the name!”

yasmin b.
4/30/21

Lush products definitely are 'lush'. They are very fun to buy as gifts or even to treat yourself. They have such a huge range of soaps, scents, shampoos. I did however find the tin shampoo fairly drying to my hair but I'd be happy to try out a different one. The brand is eco-friendly and environmentally conscious which is great! It's a great place to shop if you're looking to cut down on plastic packaging.

See positive reviews
Top Critical Review

“All the glitters are not gold”

Mikhail T.
12/14/20

Not so good experience. Not going to use their service again in my life. Sorry Lush and goodbye. Honestly, I didn't like it your services.

See critical reviews

Reviews (181)

Rating

Timeframe

Other

Reviews that mention popular keywords

bath bombs (17)
vickyb175
2 reviews
3 helpful votes
June 28th, 2021

I have used lush products for years now. I highly recommend the rehab shampoo it is amazing, you only need to wash your hair once and only need to use the tiniest bit, strips away any product build up whilst improving damaged hair. I highly rate it along with their bubble bars! I break a small bit off and i normally get bubbles over my daughters head haha i roughly get 30 baths per bar!

Tip for consumers:
Lush products make you feel amazing afterwards

Products used:
Shampoo
Bubble bars
Body scrubs
Conditioner
Lotions

Service
Value
Shipping
Quality
anthonyc401
11 reviews
30 helpful votes
July 3rd, 2020

My wife buy their product and like it. She found them amazing due to the smells great that leaves skin feeling pleasant and smooth. Great selection at affordable price.

eymay
6 reviews
1 helpful vote
January 14th, 2021

I love the smell of their product. I met with them in Sweeden when it is was so cold and went inside their shop, I was trying to get warmer only but I loved to try their testers. The smells were amazing, the ingredients were natural, and the feeling of using hand creams made me feel great. As a person who does not go to a cafe to get warmer to not spend money, I ended up buying one of their product. I think we should support this ecological company more and more

Tip for consumers:
not sure

Products used:
hand cream

Service
Value
Shipping
Returns
Quality
scarlettt10
1 review
1 helpful vote
February 18th, 2021

This is one of the coolest shops with beautiful things. My friends gifted me a gift box with stuff for problem skin. I like it very much!

alexp621
2 reviews
19 helpful votes
June 25th, 2020

We buy lush for bath time with kids and they absolutely love it. Best product so far we've found. It smells great and leaves your skin feeling nice and smooth. They have a huge selection to find exactly what you're looking for.

kyliel36
2 reviews
1 helpful vote
November 17th, 2020

Every time I shop with lush whether in store or online. It's always a joy. The products smell amazing and are cruelty free and mostly all vegan too. The customer service when I need it is amazing and they always seem to go out of their way to be extra helpful.

megang422
2 reviews
2 helpful votes
February 2nd, 2022

I absolutely love the Lush store. Both building and website are great. The site is easy to navigate and the stores have super helpful people. The products are awesome

Products used:
Bath bombs

Service
Value
Shipping
Returns
Quality
charlesd354
3 reviews
1 helpful vote
July 3rd, 2020

I came here on the advice of a colleague and received great pleasure in this salon, full relaxation and competent care.

jamesc4549
2 reviews
1 helpful vote
January 27th, 2022

The staff are knowledgeable, professional and friendly, helped me to find a present for my gf in a very short time

severined1
14 reviews
4 helpful votes
October 26th, 2020

I like lush products but they are getting more and more costly. Awful customer services. I was left thoroughly unsatisfied.

rhondam490
5 reviews
2 helpful votes
June 4th, 2021

I love their skin producs! Fast delivery and quality of all items just help me survive everyday life. I have sensitive skin but with lush I never had any problem. Keep doing God's work guys

Service
Value
Shipping
Quality
devinl55
3 reviews
1 helpful vote
December 10th, 2020

As a Christmas gift, I ordered a candy box for a friend. Professional and friendly. Thanks to everyone at LUSH.

deborahe378
1 review
1 helpful vote
February 21st, 2021

I like this brand. It's amazing that I can buy handmade and eco cosmetics here. It's important for me now. I want to use only the best one.

ahsana17
3 reviews
21 helpful votes
June 25th, 2020

There are too many platforms for skincare but I like lush the most. Very good and informative platform

priyas171
1 review
1 helpful vote
November 5th, 2021

Healthy, Good quality products with fair and affordable prices, the service also is good, I really recommend ladies.

Service
Quality
cassandraj150
12 reviews
7 helpful votes
July 24th, 2020

This brand changed my life. Their bath scrubs and toothy tabs are the truth.com and they are natural and packages sustainably. The customer service is amazing and I've never had a problem with an order. I highly recommend it.

barbaraw1732
1 review
1 helpful vote
December 21st, 2021

The best company of natural cosmetics! It is really amazing fresh and handmade products. I love Lush for their cosmetic products and fast delivery. Also, I very often get discounts and buy again.

Service
Value
Shipping
Returns
Quality
marshat52
5 reviews
1 helpful vote
February 12th, 2021

So far their product is the best one I found on the market. I'm allergic and usually, it is quite difficult to find smth that won't make my skin blush. But this product (especially bath bombs and soaps) is nothing bad to say.

Service
Quality
onyinyechis
4 reviews
12 helpful votes
February 23rd, 2021

I like the fact that it improves the skin and one can get at a cheap price. Because its not everyone that can afford luxury items. So five stars

lindac3745
1 review
0 helpful votes
February 2nd, 2022

My girlfriend bought me this bath bomb for Christmas and the moment i smelled it I was absolutely in love. I'm not a huge fan of pink but it was so beautiful in the bath water and the rose petals were absolutely adorable. I would definitely buy this again.

simona97
1 review
0 helpful votes
November 27th, 2020

I have been using this service not so long ago. During this time, I had only a positive experience. Fast delivery. Good quality products.

ishak8
1 review
2 helpful votes
January 20th, 2022

I love their skin products! Fast delivery and quality of all items just help me survive everyday life. Healthy, Good quality products with fair and affordable prices, the service also is good.

Service
Value
Shipping
Returns
Quality
dorothyp129
1 review
1 helpful vote
February 5th, 2020

Love this brand, it's so natural and good looking! Use their dry shampoos and soaps, and never regret it.

geraldm157
3 reviews
25 helpful votes
March 28th, 2019

I love Lush, I always have. But is it me or this shop became "too much"? There are too many products, and when I among them I sneeze like a dork!

jeffh925
2 reviews
1 helpful vote
August 13th, 2020

I have been using the services of this service for a long time, as always I am satisfied with the result! I highly recommend it! No wonder they talk so much about this service!

Q&A (3)

Answer:

The face products are pretty good, I would say that body washes are just average.

By Sarah M.
See more answers (2)
Answer:

I believe you can buy some Lush products on Amazon.

By Veronica S.
Question:

How good it is !

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4.7
176 reviews
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