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    Micro Center

Ratings On Other Platforms

Trustpilot
2.3 / 5
Corporate Values

Overview

Micro Center has a consumer rating of 2.89 stars from 150 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Micro Center most frequently mention customer service, next day and credit card problems.Micro Center ranks 19th among Computer sites.

  • Service
    29
  • Value
    26
  • Shipping
    16
  • Returns
    17
  • Quality
    22

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
4
Neutral
0
Negative
20
View ratings trends
4
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Pathetic right but after 3 weeks the motherboard goes bad.
  • This happened to me at the Marietta, GA MicroCenter store.
How would you rate Micro Center?
Top Positive Review

“Decent buy”

lauretta k.
3/16/21

Bought Clear Case for my iPhone 12 Pro Max for a good price from Micro centre. Got delivered in 2 days. The received product was clean and clear.

See positive reviews
Top Critical Review

“No good return even damaged. Don't buy here!”

John M.
3/13/22

I both two speakers online here. It takes forever before I got it. One of the speakers is damaged. I called customer service to return it. He said he will send me a return paper works. But it was a lie, I never received anything. They packed the speakers like little kid. They put the speakers inside a big box without enough padding causing to moved around and damaged during the shipment. I highly discouraged the consumer from buying here if you don't want headache.

See critical reviews

Reviews (150)

Rating

Timeframe

Other

Reviews that mention popular keywords

3 weeks (4) store (23) order (11)
johnm9320
1 review
0 helpful votes
March 13th, 2022

I both two speakers online here. It takes forever before I got it. One of the speakers is damaged. I called customer service to return it. He said he will send me a return paper works. But it was a lie, I never received anything. They packed the speakers like little kid. They put the speakers inside a big box without enough padding causing to moved around and damaged during the shipment. I highly discouraged the consumer from buying here if you don't want headache.

donf305
1 review
17 helpful votes
May 22nd, 2020

While I was shopping at the Mayfield heights location my daughter was made to feel extremely uncomfortable and she begged me to leave which we did with haste. Anyway this guy with a limp looked her up and down and then winked at her of course without me seeing cause I would have knocked him out, but anyway my poor 16 year old daughter was so upset she cried the entire ride home which by the way is over an hour. I Will never shop online or in-store at micro center ever again. Sincerely one very upset parent

andrewl1231
1 review
2 helpful votes
May 30th, 2021

Got my board online and quick shipping, i also enjoyed going to the store as it is well organized and helpful.

Tip for consumers:
Know the market

Products used:
z590

Service
Value
Shipping
Returns
Quality
allenr154
1 review
1 helpful vote
July 14th, 2021

Took a dell in the guy did diagnose hardrive was missing from a computer I got, its a good unit but the guy said it was not worth fixing would cost $300 and it would be cheaper to buy another one, I looked and outside of notepads they were all $1200-2000, lazy tech and just a money grab. Already looking to get my own hardrive for $50. Normally they have been great but very poor service logically they appear to rather gouge you for $2000 than fix a 5 yr old computer.

Tip for consumers:
Buyer beware

Products used:
na

Service
Value
Quality
miguelm375
1 review
0 helpful votes
October 22nd, 2021
Verified purchase

About a week ago, I ordered a PC online and made the mistake of having it delivered to my house. A few days later I see that my money is refunded and I get an e-mail saying that they canceled my order. It's really frustrating when you trust a website/company and they just cancel your product with no follow-up. In hindsight, I should've just picked it up at the store that day and this would have been avoided. So a suggestion would be to reserve your order and pick it up from MicroCenter.

laurettak2
2 reviews
2 helpful votes
March 16th, 2021

Bought Clear Case for my iPhone 12 Pro Max for a good price from Micro centre. Got delivered in 2 days. The received product was clean and clear.

Products used:
Case cover for iPhone 12 Pro Max - Clear

Service
Value
Shipping
Returns
Quality
cj228
1 review
1 helpful vote
February 17th, 2020

First motherboard I purchased had damage to the box that also damaged the motherboard, after returning it and getting another one the second one was opened up missing components. I will no longer shop from this retailer. Only reason it gets 2 stars instead of 1 is they are fast with offering the refund, almost like they do it to often because they know this is a problem their employees can take advantage of.

staceye43
1 review
5 helpful votes
August 9th, 2020

I schedule an appointment to have my laptop looked at. Not only did they not honor appointments even though they offered them they ignored me when I asked them about it. The store was over capacity due to Covid/CDC guidelines. They were not enforcing the face mask policy or social distancing. I have not felt so uncomfortable in a store during this pandemic until I was in there store today. Would not recommend them and will never return. They will be reported for not following current guidelines.

maryr2766
1 review
0 helpful votes
March 12th, 2022

They carry ASUS. I had nothing but intense aggravation with a band new laptop under warranty. ASUS is the worst ever. They torture their buyers. Look at all the negative reviews on the BBB in CA. Over 400. This retailer should stop selling these computers. First time I bought a computer from this retailer.

Products used:
Bought a laptop. ASUS.

Service
Value
Quality
travisj72
8 reviews
24 helpful votes
April 25th, 2020

An average hardware store, but "global". Yes, their stores are pretty much everywhere, and they look great, and it feels great to buy there. But later there go warranty issues and delays. Why do I need to wait for more than a month until you replace my GPU that stopped working? Maybe it was a one-time-issue, but I'd rather look for another store.

terryb296
3 reviews
8 helpful votes
July 2nd, 2018

I had a problem with my laptop. So I had to buy new one. Wanted to buy it from Amazon or Dell but I need it urgently for my work. So I had to go to this store to pick one. Surely I had paid little bit more than Dell or Amazon. But at least I got going with my work on the same day. Good place to get stuff when you are urgent.

terences52
1 review
2 helpful votes
July 1st, 2021

Brought in my Dell laptop after friend's daughter accidentally stepped on it. Told them we had issues with display as well as obvious ding to the case.
4 days after bringing in they said they had to order a part. 5 days after that they texted me that laptop was repaired.
$174 for the case repair.
Just got it home.
Blue screen.
They never did anything beyond the cosmetics.
Waiting on their response

chrisk1169
1 review
7 helpful votes
September 28th, 2020

Dont bother bringing in for repairs. You will never see your computer again. Zero contact after dropping off. No idea what is wrong is system worth fixing. Lost over weeks pay. Told me I would get an estimate within 2 days. That was 10 days ago.

joeg601
1 review
0 helpful votes
August 7th, 2020

I went to the westmont store with my chromebook it does not have a internet cable slot i had to buy Ethernet adapter for it and still no internet.so i brought it in for tech help. I was told it was wifi only by 3 people i dont trust wifi.so it was suggested to buy a new laptop with the internet slot. But i did not and left. I went somewhere else and bought a different one and it worked.its sad.

mahendrap17
2 reviews
0 helpful votes
November 30th, 2021

Never have what they advertise and only to reserve before you buy. Also what good is it to enter product into shopping cart to see the price. Micro Center has become just crooked as the rest of the other stores and is no more a reputable store it once was. Their marketing gimmics has over ridden the quality of products and service it once was known for.

Service
Value
Shipping
Returns
Quality
dashurf
8 reviews
7 helpful votes
August 8th, 2021

I went to MicroCenter to buy a laptop - after my 1-yr old laptop, from a maker I will not name, simply, died on me without any known damage or warnings.

First, I researched the laptops in stock, via MicroCenter's website; and finding what I wanted was listed, as being in-stock.

I met and engaged with a sales associate, sharing what I found online and requested for verification. I, specifically, asked to be verified that the laptop had a "specific feature." The associate retrieved the model from stock and assured me it met my specifications. (Unfortunately, you're not able to open the package to, actually, view the product to check it matches your specs.)

However, after getting home and opening the package, I discovered it lacked the very spec I indicated as a must have. (I commuted a total of 70 miles for this).

I contacted Customer Service - who was very understanding of my issue - and the Rep began to initiate a solution. The Rep put me on hold and contacted the Store and spoke with a Manager. I was told to return to the store, as I needed the laptop for immediate use. I began the 70 mile roundtrip journey, again.

Once at the store, the Manager - after apologizing for the error and it having to cause me such another long road trip - to resolve the problem, actually, provided me a laptop which was an upgrade and offered other financial reparations for the trouble caused.

I, only, accepted the upgrade - making him aware I wasn't attempting to scam the store and declined the other financial offer.

Overall, I reminded myself that for future computer and electronic purchases, MicroCenter will be the FIRST resource I use. On past visits, the staff, always, greet you upon entering the store, asking how they may assist you. All my past experiences have been met by efficient staff and services, along with a very clean store.

Products used:
Laptop computer

mez2
1 review
2 helpful votes
October 24th, 2021

Forget customer service. Expect 2/3 hrs to get one question answered. Menus is probably 15 min long not to mention anyone can answer only one question. I have been trying to find out how to pay a bill. Opened credit card for 5% discount. Should have gone to Apple. No store numbers given. Irritating.

ammarq1
1 review
0 helpful votes
February 1st, 2022

I bought a brand new motherboard, power supply and case to build a new computer. They are all working fine and nothing wrong with them. I have returned one graphics card from Micro Center that would never show any display. I've tried for hours and tried updating drivers, changing BIO settings but this piece of crap never works. I have a second one that is still doing the same exact thing. I don't know if this is a manufacturer problem, but I never trusted AMD products which these cards are. But it sounds like its both an AMD problem and a Micro center problem. Why would you give a customer a product that doesn't even work properly? I can understand the GPU situation that theres a shortage of GPUs, but at least test the damn thing before selling it instead of wasting people's time. I can't even buy another GPU at any other store because Micro center is the only one that has it and they do a $#*! job of quality inspection of these products. Ridiculous.

Products used:
AMD 6600 GPU

Service
Value
Shipping
Returns
Quality
steveg1472
1 review
0 helpful votes
October 15th, 2021

I bought a vizio v405-h19 102 days ago. It was a refurb but the guy assured me it was working condition. So imagine my surprise when I connected a sound bar and nothing. But since I didn't connect any audio out devices until 102 days later. They're sticking me with the broke one they sold me. Hmmmm Customer no more I think.

davide373
3 reviews
0 helpful votes
September 17th, 2021

Went to MicroCenter's website and placed an order at 12:06 AM on 9-16-2021 paying for next-day shipping. Having not received any email other than the one saying I opened an online order account, I have not received anything about my order as of closing today (9/17/2021). I called a number for MicroCenter that my item has not been picked or boxed yet. I was told that as far as "Next Day" is concerned that has nothing to do with the entire process, just when FedEx ends up picking up my package. Kind of sad that Next Day is not what it used to be. Will never order from MicroCenter again. Hope they don't wait till next to tell me they have none in stock or they will be dealing with a REAL pissed off customer.

Shipping
macyq
1 review
1 helpful vote
December 12th, 2020

Nick moratz took care of my boyfriend and I. He was completely awesome in exposing and helping with everything! Would 10/10 recommend this place and will be back.

anthonys1428
1 review
1 helpful vote
February 2nd, 2021

I recently came here to purchase a monitor for my husband‘s birthday. I was told by the employee that the monitor chrome cash so that way I don't have to have any wires and also because my husbands laptop does not have an HDMI port or anything like that you just plug in the charger well I get home and set it up and nothing $#*!ing Chromecast or whatever so then I come back to return it and instead of $#*!ing giving you cash because it was paid on a debit card they say no unfortunately it's not gonna go back to your account for a couple of days so now I have to wait to go purchase another monitor from Best Buy I am $#*!ing livid do not ever shop at this $#*!ing $#*! hole!

Tip for consumers:
Do not shop at this $#*! hole they just want to scam you

Products used:
No and I returned all the pieces of $#*!ing $#*!

Service
Value
Shipping
Returns
Quality
josephh1147
2 reviews
0 helpful votes
June 6th, 2021

I been going to mirco center for a while now and i must say it been the best since radio shack when out of business

Tip for consumers:
check out there website to see what in stock

Products used:
i ended up getting a bunch of different products from 3d printer to raspberry pi to retro gaming and books

Service
Value
Returns
Quality
angelynt
1 review
1 helpful vote
July 30th, 2020

First purchase Dell Inspiron last year and it malfunctioned out of the box. Fast forward a year and laptop wasn't recognizing the charger cord. Took it to their tech center to have it repaired. They had my laptop for two months. Now the sound isn't working. Micro Center is a nightmare and will sell you lemons. The sad part is I trusted the sales associate who highly recommended this worthless model.

garym1021
1 review
0 helpful votes
September 7th, 2020

You can't use their Insider Credit Card to purchase any thing Online? Why wouldn't you be able to use their own credit card to make online purchases?

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About the business

Micro Center - Computers and Electronics - Thousands of products to buy: desktops, laptops, monitors, build your own PC parts, upgrades, digital imaging, printing supplies, portable devices, audio equipment, software, video games, movies, tech books, p...

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jamesa234
James A.
Typically does not respond to reviews

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