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    Nordstrom Rack

Ratings On Other Platforms

Trustpilot
1.4 / 5
Corporate Values

Overview

Nordstrom Rack has a consumer rating of 2.53 stars from 623 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Nordstrom Rack most frequently mention customer service, credit card and business days problems.Nordstrom Rack ranks 83rd among Department Store sites.

  • Service
    90
  • Value
    77
  • Shipping
    82
  • Returns
    67
  • Quality
    70
Positive reviews (last 12 months): 2.6%
Positive
2
Neutral
1
Negative
74
View ratings trends
67
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Nordstrom Rack has the worse customer service and the most redisculous policy I have ever heard.
  • Can't use gift card unless you put in cc info, had to call customer service delete account 2x.
How would you rate Nordstrom Rack?
Top Positive Review

“Better than this average”

Mary W.
11/8/20

I have been a fan of Nordstrom for 30 years, since I visited my first one in San Francisco. I have a Nordstrom card and use it regularly for the points. But mainly I shop at Nordstrom Rack. I find great deals and have never had trouble with returns or anything. I was surprised to read they had a middling average. I was there today, returning some pants I bought online and bought my daughter some cheap, cute boots. It's my go-to place for serendipitous finds and deeply reduced from retail buys.

See positive reviews
Top Critical Review

“0 starts”

Michelle C.
10/13/20

These folks are a mess. I bought 2 pairs of uggs on sale 9/22. Totaled $250. The bs shipping partners they have sent my boots to the wrong address clearly based off the picture. I filed a dispute with paypal the same day. Paypal said Nordstrom was investigating. 10/13 still haven't been reimbursed or even acknowledged by Nordstrom. I'm so mad because those was for my daughter's bday. I need them to do better by their customers.

See critical reviews

Reviews (623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (122) gift card (11) credit card (24)
michellec1344
2 reviews
7 helpful votes
October 13th, 2020

These folks are a mess. I bought 2 pairs of uggs on sale 9/22. Totaled $250. The bs shipping partners they have sent my boots to the wrong address clearly based off the picture. I filed a dispute with paypal the same day. Paypal said Nordstrom was investigating. 10/13 still haven't been reimbursed or even acknowledged by Nordstrom. I'm so mad because those was for my daughter's bday. I need them to do better by their customers.

Tip for consumers:
Save yourself the headache

leahd210
1 review
1 helpful vote
March 15th, 2022
Verified purchase

Wow nordstrom rack, you all tried to pull a fast one on me. I returned a coat that I purchased for $129.97. I received an email stating my refund was for $58.93 so short by $71.04. Upon further examination I see that I was charged $68.89 for "Late Return fee". I've never heard of anything like this and it certainly does not mention this in the return policy. Just wanted to warn people of this. I called and they did refund that fee but just wonder how long they have been doing this.

Service
Value
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Quality
angelat663
2 reviews
4 helpful votes
January 9th, 2022
Verified purchase

I bought the shoes for 174 dollars, it was a present for my son. The Nordstrom Rack sent me used dirty shoes in a tiny plastic bag without the original box. That was shameful for me when my son opened his present. I took photos of those shoes and I will post them on Facebook and Twitter. I hope Nordstrom Rack stops referring to their customers so disrespectfully. Later I will upload the pictures of these shoes.

Service
Value
Shipping
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Quality
maih30
1 review
0 helpful votes
January 16th, 2021
Verified purchase

They canceled my order with the reason of "Payment issue", I used a gift card and will have to wait for a new gift card to come in the mail. When trying to log into my account it wouldn't let me so I tried resetting my password and apparently my email isn't valid even though they've been sending me many emails to it. I'm very upset, when I called they hung up on me after telling me they would send me to someone else. This is ridiculous..

Service
Value
Shipping
Returns
Quality
maureeng224
1 review
1 helpful vote
December 10th, 2021
Verified purchase

I ordered some fairly expensive boots around November 23rd and have yet to receive them. Customer service did not even try to contact shipping to see what was going on. I tried to cancel, but they told me I had to wait until December 14th to cancel and that they could not do anything else for me. I don't recommend anyone ordering products from Nordstrom Rack on line. Oder no is. 332261082.

Shipping
georgem1481
1 review
0 helpful votes
February 23rd, 2021

I placed an order for a gift and the delayed shipping and had the nerve to refund the money starting it was sold out! It is pathetic that these $#*!ty businesses don't follow the first come first serve policy. My order was purchased and payment went through with ease but some derelict behind the computer should not process my order on time. Now I have to continue to ahop around. Not a good company anyway more like did I'd discount of high end!

Tip for consumers:
Not worth buying anything

Products used:
I purchased Gucci aviator sunglasses for my nephew and a matching jacket

Service
Value
Shipping
Returns
Quality
main60
1 review
0 helpful votes
March 5th, 2022

My packages never arrived and they refuse to refund. I called USPS using the tracking number provided. It turns out that Nordstrom rack shipped my package to the wrong address (not the one I provided). They asked me to contact the police and provide them the subpoena to receive their investigation of my package. It is not my fault of giving them the correct address and they provided USPS with the wrong one.

Service
Value
Shipping
Returns
Quality
nassers7
1 review
5 helpful votes
June 19th, 2020

I drove 45 minutes to Nordstrom Rack In woodlands hills last night around 6 pm. When I get they didn't let us in, they we are closed. On line shows that store would be close at 8 pm. Talk to manger in this regards. She said we closed. Basically they didn't care. General manger of this store has no basic knowledge of management skill. Very disappointed the reasoning that she gave us. On top of that security gard getting involved of decision making.

maryw578
3 reviews
3 helpful votes
January 7th, 2021
Verified purchase

On Dec. 6, I ordered a pair of Ray Bans sunglasses as a Christmas gift. The glasses never arrived, and I called Nordstrom Rack Customer Service 8 times to ask for a refund. On Jan. 7 I was notified that my item had been delivered; however, it was not delivered to my address. I had to call once again to beg for a refund, and I finally received it today. If I had bought the glasses on Ebay, I would have received a prompt refund after 2 weeks. Unfortunately, Nordstrom Rack does not treat its customers as well.

garym1639
1 review
0 helpful votes
January 22nd, 2022

Ordered 3 items received the wrong items. Spoke to 2 people one being a "manager" told I would have to reorder the product. Unfortunately they were items on the sale rack and longer have my size. Tried to get them to search who would have ordered the items I received I provided them with a screw #'s maybe to see if they may have received my package instead. Poor customer service do not order from these guys! No help at all!

crystalt153
1 review
6 helpful votes
December 9th, 2020

Placed an order for two identical items for Christmas gifts. They canceled one due to "inventory issues" (although the item still shows as in stock on their site). I called to cancel the other item, as I needed both of them, and they refused to let me cancel even though the item has not shipped. They said "unfortunately, our cancellation window is only 60 minutes from when the order is placed". Ridiculous.

jc1492
1 review
0 helpful votes
March 9th, 2022

I wonder what kind of manage is so generous to hire such low hands to deal with online order, I ordered dark grey Vince cable braid sweater wrong damaged item sent with wrong color, (light grey) perfume smell and peeling balls ( it must be returned item). The point is the customers have to spend time to deal with this shoot to get refund and shipping lable. Don't trust Nordstrom rack online. It's not worthy

Tip for consumers:
Don’t buy from Nordstrom rack online

Products used:
Sweater.

robini30
2 reviews
27 helpful votes
April 11th, 2020

Don't let the name fool you. I bought a dress cause it looked cute (on the model) took over 2 weeks to arrive. I tried it on, i'm 5 feet 5 inches, and weight 115 pounds. This cute dress on line was not only cheaply made it looked cheap on. Not sleazy cheap but crap material etc. I can't speak for the other clothes they sell, as I will never purchase again. Went straight in the donation bag. Didn't bother to return considering the amount of time it took to arrive.

haiyinw
1 review
3 helpful votes
November 15th, 2021
Verified purchase

Place an order online and only received an email saying "sorry we're behind the schedule". No updates since then. No refund of payment either. After some time when I called them, they said they upgraded their system so the order information couldn't be found! This is the way they make money out of nothing. Be aware!

Service
Value
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Quality
majeedaht
5 reviews
4 helpful votes
February 23rd, 2022

I spent over 300 and I would never wear anything that I brought unless it were for pajamas they are falsely advertised. They look nothing like the modeled pictures and when I spoke to customer service they were so rude and basically said they don't care if I do business with them again. I never expected this low quality or rude service from Nordstrom.

Service
Value
Shipping
Returns
Quality
jenniferl2376
1 review
1 helpful vote
February 9th, 2022

Nordstrom rack no longer includes original shoe boxes when you order shoes online. This is very frustrating because many times I'm purchasing shoes as gifts for others and it looks so unprofessional and shady when the shoes comes in a clear plastic baggie and not the original box! The box provides valuable info like the shoe name, sizing, etc. Not including them is just so impractical and makes for such a poor experience, especially when you're paying for higher end brands.

Service
Value
Shipping
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lb102
5 reviews
39 helpful votes
April 14th, 2021

This company should stop deceiving customers with their empty advertisements. They sent promotional emails, and even if you will open this email next minutes after you received it, you'll find out that HALF, really half of the items already have "sold out" status. Company is so disrespectful to the customers, they don't even bother to check the inventory and update the website BEFORE sending false emails. I'd give them 0 stars if it will be possible.

keving745
1 review
4 helpful votes
November 19th, 2020

My mother would say "Son always keep two things. Bubble gum and patients". Having five kids and working with them all day, I run out of both long ago. I was told that it takes 5 days to ship. Wait to ship? Yes to ship so the winter will be over before I get the coat? So I ask to just return the shoes and coat so I could go to Macy's and buy them? No I have to wait than send them back. I get the pandemic and all but to ship sounds insane.

kathya408
1 review
2 helpful votes
November 13th, 2021

I wish I'd read the reviews before I placed an online order with Nordstrom's rack. Ordered a pair of Frye boots and they have been giving me the run around for nearly three weeks. No delivery updates online for 10 days. When I call customer service (5 times so far), I've got responses stating the package will be delivered today, or it will be delivered tomorrow, or it will be delivered in three days. I'm tired of the run around and I just want my money back... NEVER AGAIN!

Service
Value
Shipping
mariei58
1 review
1 helpful vote
September 26th, 2021

First i received pre-shipping label and my card was charged, after 10 days with my money and two calls finally the item was shipped. I received very cheap fake sunglasses in a box from different company. I returned and lost around 7 $ in all this. I wont order anymore from this company. I learned the lesson.

lioh
1 review
0 helpful votes
March 7th, 2022

NY -. What kind of the service?
Look like she/he has the bad day mood and brought it to work. She/ He said need my feedback

ashleyc594
1 review
23 helpful votes
May 16th, 2020

I ordered my father two pairs of shoes for his birthday. The order was placed on May5th and said it would take a little longer to ship because of covid19. Understandable. 11 days later still no email on shipment. I was refunded the money and my order cancel saying I requested it. That did not happen! If i had not gone online I never would have known because I got no email. Now both pairs of shoes are sold out. LIVID and will not be doing business with them again.

reneem307
2 reviews
9 helpful votes
December 27th, 2021

Will not price adjust if item purchased goes on sale even one day after purchase. Ridiculous… stores everywhere having trouble and they try to make it harder on customers.

Service
janea527
1 review
0 helpful votes
October 26th, 2021

Ordered boots on Oct 12. Received confirmation. A week later they said item was delivered and sent photo of a pkg at a door, not mine! I called, we figured out the tracking # was wrong. Was told I'd receive by Oct 25. On Oct 23,24 25 and 26 I received notice that my boots were being delivered that day! Nothing came! Called again- Rep said it would be best to cancel order and refund my Paypal account. OK fine. Waiting to see when that happens. NEVER AGAIN!

Service
Shipping
jaynee24
2 reviews
1 helpful vote
February 5th, 2022

I'm speechless. Their clothing is sub-standard as is their (lack of) customer service. Don't bother. Nordstrom Rack is nothing like Nordstrom, where I've been shopping since 1988 (Los Angeles store) and most recently at the Westchester. I've been shopping online at Nordstrom since the pandemic started. No more. Not even sure I want to go back to Nordstrom when I can, given how awful my experience with Nordstrom Rack has been.

Tip for consumers:
The quality of clothing at Nordstrom Rack varies from okay to really awful. Beware if you shop there.
Customer service varies too but is pretty much below par.

Products used:
Socks, Tops, Jeans

Service
Value
Shipping
Returns
Quality

Q&A (9)

Answer:

Yes, they canceled my order, then still charged me for it.

By Donna M.
Answer:

It took roughly 2 to 3 weeks to process my order. I placed a similar order with a different company and received the items by the end of the same week.

By BRITTANY F.

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  • Where is the company located?

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About the business

Where style meets savings. Shop online or in store for brands you love at up to 70% off. Return by mail or to Nordstrom Rack stores. Free shipping on all orders over $100.

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2.5
622 reviews
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