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    Official SIM Unlock

Official SIM Unlock

4,294 reviews

Ratings On Other Platforms

Trustpilot
3.5 / 5
Reviews.io
1.4 / 5
Corporate Values

Overview

Official SIM Unlock has a consumer rating of 4.5 stars from 4,294 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Official SIM Unlock most frequently mention good service, easy process and clear instructions.Official SIM Unlock ranks 7th among Electronics sites.

  • Shipping
    208
  • Quality
    260

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 83.9%
Positive
795
Neutral
69
Negative
83
View ratings trends
46
See all photos

What reviewers want you to know

Positive highlights

  • Great service, unlocked phone in no time, kept me updated through email in progress highly recommended
  • Thanks for your good service and I believe that don't go anything wrong with anyone.

Critical highlights

  • Got my IMEI wrong and have had to pay again, poor customer service
  • You will receive a email saying your order is being processed and that you will receive your unlock code in 1-24 hours.
How would you rate Official SIM Unlock?
Top Positive Review

“It works”

Wayne L.
8/6/21

Although due to the Covid pandemic, it took a little longer than expected. I had sent a few emails and they were replied to speedily by Emma to explain what was happening. I do think the website it our of sync as it shows my phone is 50% complete while I'm typing this review... otherwise Brilliant service. Thank you

See positive reviews
Top Critical Review

“Don't use unless you have deep pockets”

mark B.
8/2/20

When you look at their site you are led to believe for a charge of £19.99 you'll receive an unlock code, how wrong can you be, within a few hours you'll receive an email saying your code is ready click this link, that's when they hit you with it's going to cost you another £59 to release th code. The site is misleading, I have reported it to trading services, I doubt I'll get a refund, my only advice is don't be a mug like me, there are far cheaper ways of unlocking a phone

See critical reviews

Reviews (4,294)

Rating

Timeframe

Other

Reviews that mention popular keywords

great service (29) good service (32) quick service (14) customer service (12) phone (126) 24 hours (6) code (59) easy process (5) network check (4) 5 stars (5) 1-7 days (3)
ianc320
1 review
1 helpful vote
January 8th, 2021
Verified purchase
• Updated review

Asks for review before I know the result! Process good but extra expense after the initial fee was very high. Unlock successful.

Reason I chose this business:

Initial advertised price cheaper

Value
Shipping
Quality
Asks for review before I know the result!
January 1st, 2021
Verified site experience
• Previous review

Asks for review before I know the result! Process good though

waynel263
1 review
0 helpful votes
August 6th, 2021
Verified purchase
• Updated review

Although due to the Covid pandemic, it took a little longer than expected. I had sent a few emails and they were replied to speedily by Emma to explain what was happening. I do think the website it our of sync as it shows my phone is 50% complete while I'm typing this review... otherwise Brilliant service. Thank you

All emails were sent with in a timely manner and answered with the response I needed

Reason I chose this business:

It had the highest rating on Google and trust pilot.

Reason I chose this product:

I had an old iPhone locked to O2 and they wasn't playing ball with the unlock.

Service
Quality
Brilliant service
July 24th, 2021
Verified site experience
• Previous review

Brilliant service. Thank you

steveb1692
1 review
1 helpful vote
January 27th, 2021
Verified purchase
• Updated review

Excellent service. Enabled my disabled cousin to have my new phone and bring her into the 21st century. Thank you

Reason I chose this product:

To give my disabled cousin my old iPhone 6s

Value
Shipping
Quality
Excellent service so far proof be when phone unlocked
January 19th, 2021
Verified site experience
• Previous review
joannea103
1 review
9 helpful votes
May 31st, 2020
Verified site experience

So far so good. Easy to select and pay! Let's see if delivery of the product is as efficient!

gordonc100
1 review
4 helpful votes
June 12th, 2020
Verified purchase
• Updated review

Way to expensive. Over 60 is a rip off in the current situation. Won't be using this site again. First fee of 23 was 5 less than what I pay ast time. Then to rob another 43.
Dirty bast

Reason I chose this business:

Just chanced on

Reason I chose this product:

Because i needed an unlock code

Value
Shipping
Quality
Way to expensive
April 2nd, 2020
Verified site experience
• Previous review

Way to expensive. Over 60 is a rip off in the current situation. Won't be using this site again. First fee of 23 was 5 less than what I pay ast time. Then to rob another 43.
Dirty bast

sharonh867
1 review
0 helpful votes
August 1st, 2020
Verified purchase
• Updated review

First stage was easy have yet to know if it works

Can honestly say the remaining 2 day wait for it to unlock soon came around and for the total price paid the phone never left my side you could most likely save a few pounds going to a shop but is It worth it knowing you can have it done sitting at home
Excellent service all round

Reason I chose this business:

Liked the reviews

Reason I chose this product:

For the simplicity

Value
Shipping
Quality
First stage was easy have yet to know if it works
July 25th, 2020
Verified site experience
• Previous review
teresao111
1 review
1 helpful vote
January 15th, 2021
Verified site experience

Quick and easy. Would be nice if you just added the full price including VAT from the beginning.

markb2201
1 review
21 helpful votes
August 2nd, 2020

When you look at their site you are led to believe for a charge of £19.99 you'll receive an unlock code, how wrong can you be, within a few hours you'll receive an email saying your code is ready click this link, that's when they hit you with it's going to cost you another £59 to release th code.
The site is misleading, I have reported it to trading services, I doubt I'll get a refund, my only advice is don't be a mug like me, there are far cheaper ways of unlocking a phone

ellenl475
1 review
0 helpful votes
September 14th, 2020
Verified purchase
• Updated review

Found it very pleasant experience easy to navigate the website. The prices were shown clearly and were very reasonable. I was informed by email at each stage of the process. Also the phone was unlocked well in advance of the time-frame given. I would highly recommend Official Sim Unlock, I was very satisfied with the service. Many thanks

Reason I chose this business:

I had researched various phone unlocking service websites and found Official Sim unlock to be the best.

Reason I chose this product:

I needed to have a phone unlocked and after reading some of the great references given by previous satisfied customers I was happy to choose Official Sim Unlock

Value
Shipping
Quality
Found it very pleasant easy to navigate the website...
September 7th, 2020
Verified site experience
• Previous review

Found it very pleasant easy to navigate the website and also the prices were shown clearly. Very reasonably priced also.

anthonyb777
1 review
1 helpful vote
July 10th, 2020
Verified site experience

Just need to understand the security for purchase of online purchases like more importantly unlocking my phone because there is a charge for this and going through banking details does not make things easy.

terrym736
1 review
1 helpful vote
December 16th, 2020
Verified purchase
• Updated review

It was not made clear that on making the first payment there was a second payment required, A £10 cash back was offered if a feed back was given which has not been paid. As they Charge VAT their VAT Number was not shown on their Invoice I have as them for a VAT Invoice or their VAT Number which they will not send or give out so overall the way they operate seems a bit of a Scam so I will not be using them again

Reason I chose this business:

On the online write up it seem to be a good Company to deal with

Reason I chose this product:

I need a Phone unlocking from Three as I have changed my provider to O2

Service
Value
Shipping
Quality
Very easy to do
December 8th, 2020
Verified site experience
• Previous review
geoffr38
1 review
0 helpful votes
July 15th, 2021
Verified purchase
• Updated review

Very easy and clear instructions. Should note that time given is working days and does not include weekends, Good idea to start on a Monday perhaps.

Reason I chose this business:

Reviews seemed good

Reason I chose this product:

Price was right

Quality
Very easy and clear instructions
July 8th, 2021
Verified site experience
• Previous review
sachaf14
1 review
7 helpful votes
March 26th, 2020
Verified site experience

Would prefer clearer breakdown of monies owed to old network provider as I've already cancelled contract with them and their breakdown is different.

ians366
1 review
0 helpful votes
November 13th, 2020
Verified purchase
• Updated review

Pleased at how clear the process to unlock my phone from a locked network. A bit more expensive than I thought

Reason I chose this business:

Felt safer with network provider

Reason I chose this product:

I was handed a second hand mobile

Value
Shipping
Quality
Easy process
November 6th, 2020
Verified site experience
• Previous review
philipw229
1 review
0 helpful votes
December 5th, 2020
Verified site experience

Very quick at replying to my enquire email to confirm they unlock network handsets within 6 months of buying the contract

maib16
1 review
3 helpful votes
October 29th, 2020
Verified purchase
• Updated review

Paid initial price but then was hit with a further amount to pay... an extra £50 + I thought about not paying it and not receiving my code but thought then that the initial payment would be wasted. Reluctantly paid it and received codes. Took phone to new provider who didn't know what the codes were for! Nightmare. So service more expensive than initially led to believe and codes not used in the end!

Value
Shipping
Quality
So far so good...
September 22nd, 2020
Verified site experience
• Previous review

So far so good... waiting to be unlocked!

donaldb948
1 review
0 helpful votes
August 7th, 2021
Verified purchase
• Updated review

I got my unlock after 4 days but that was over a weekend. Also the price is not very well explained up front

buy the time they got back to me the issue was resolved

Reason I chose this business:

Looked a good choice

Reason I chose this product:

Needed a phone unlocked

Service
Quality
Haven't received my code yet
July 30th, 2021
Verified site experience
• Previous review
margarets947
1 review
0 helpful votes
March 17th, 2021
Verified purchase
• Updated review

I chose Official SIM Unlock as the price was £19.99. It did say there MAY BE an extra charge which turned out to make a total price of £65.99! There was no way of cancelling the pre payment. I think this is very misleading and more expensive than other companies.

Reason I chose this business:

Thought it was a good price.

* Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality
So far so good
February 8th, 2021
Verified site experience
• Previous review
davidt2221
1 review
0 helpful votes
August 21st, 2021
Verified purchase
• Updated review

Seems an easy simple process, would help if it was made clear at the outset there are 2 fees to pay.

Reason I chose this business:

Don't trust cheap versions.

Reason I chose this product:

Reviews on the whole seemed good.

Quality
Seems an easy simple process
August 13th, 2021
Verified site experience
• Previous review
charleneg110
1 review
0 helpful votes
September 4th, 2021
Verified purchase
• Updated review

Initially I was skeptical about using this service after reading the reviews I thought let's just give it a try to be honest it was worth it it was very straight forward and easy to use. The only issue is the second charge you have to make when you make the initial payment which was not clear initially but depending on whether you choose to proceed entirely depends upon the individual.

Reason I chose this business:

Came across this site whilst searching services

Reason I chose this product:

To Unlock my phone network to use any SiM

Quality
Just Great
August 27th, 2021
Verified site experience
• Previous review
mikep951
1 review
2 helpful votes
October 7th, 2020
Verified purchase
• Updated review

It took a week to unblock my iPhone... £24 first payment, followed by a further £65... the job was done, but feel ripped off...

Value
Shipping
Quality
Simple to use..
August 30th, 2020
Verified site experience
• Previous review

Simple to use..

joshh363
1 review
1 helpful vote
July 22nd, 2021
Verified site experience

Hmm, asking for a review before delivery of the unlocking is suspicious, but I'm going to give 5* simply because I don't want to P off the powers that be.
Will rewrite this review if no success.

sophiep60
1 review
7 helpful votes
April 23rd, 2020
Verified site experience

So far so good and simple I will now need to check that my phone is unlocked though

julies1300
1 review
0 helpful votes
August 8th, 2020
Verified purchase
• Updated review

Great service, unlocked phone in no time, kept me updated through email in progress highly recommended

Thanks x

Reason I chose this business:

Great you can do online, keeping safe is very important durning the COVID outbreak

Reason I chose this product:

My friend gave me a phone that was locked to vodaphone and I use gif gaff so needed it unlocking

Value
Shipping
Quality
Great service
July 31st, 2020
Verified site experience
• Previous review
kevinm1757
1 review
0 helpful votes
August 31st, 2020
Verified purchase
• Updated review

Very quick and easy to get my phone unlocked no need to sit in a shop for ages

Reason I chose this business:

Carried out a websearch

Reason I chose this product:

New handset that I wanted unlocked to use my existing sim

Value
Shipping
Quality
Easy
August 24th, 2020
Verified site experience
• Previous review

Q&A (3)

Answer:

100 percent a scam; morally, legally, colloquially speaking.

By Rauel S.
See more answers (7)
Answer:

Must avoid Complete scam! I'm out $26 They wanted another $100 to unlock for a total of $26

By Éric C.
See more answers (8)
Answer:

You didn't realize it because officialsimunlock.com didnt want you to realize it, at least until after they reeled you in with a first "prepayment".

By Rauel S.
See more answers (2)

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About the business

Company Representative

jamesm2189
james m.
Typically responds within 11 days

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