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    Orchard Mile

Corporate Values

Overview

Orchard Mile has a consumer rating of 4.4 stars from 67 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Orchard Mile most frequently mention customer service.Orchard Mile ranks 176th among Women's Clothing sites.

This company responds to reviews on average within 1 hour

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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What reviewers want you to know

Positive highlights

  • Great products available online and customer service is exceptional.

Critical highlights

No critical highlights yet

How would you rate Orchard Mile?
Top Positive Review

“Angelo is great and really helpful”

Heather R.
4/6/20

I would prefer to give Orchard MIle a 5 star review but unfortunately I had an issue with a return item. I ordered a dress from Dolce and Gabbana that I returned and I didn't receive a refund after 2 months. However as soon as I reached out to Angelo at Orchard, he took care of things immediately. I'm not sure if the breakdown was at DG or Orchard, but I do know that Angelo was incredibly responsive, friendly and got the refund initiated. Thanks so much!

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Top Critical Review

“Inaccurate Information”

Julia H.
2/22/21

Orchard Mile is not issuing a refund on a returnable item because they now say it's up to the vendor to decide. Would never shop there again.

See critical reviews

Reviews (67)

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Reviews that mention popular keywords

customer service (28)
tj272
1 review
0 helpful votes
January 5th, 2022

I should've read the reviews as I'd never heard of them. I ordered and returned an item over a month ago and still have not received a refund. I keep getting the response that returns take up to 15 days, it's been a month or more. Never order from here, they will hold your refund hostage if you decide to return anything; sad because I would've recommended the site to friends and family if they provided good customer service.

Service
Value
Shipping
Returns
Quality
juliah402
1 review
2 helpful votes
February 22nd, 2021
Verified purchase

Orchard Mile is not issuing a refund on a returnable item because they now say it's up to the vendor to decide. Would never shop there again.

Service
Returns
orchardm
Orchard M. – Orchard Mile Rep

Hi Julia, thank you for your feedback. Please know that our team is working on your return with the brand. Please accept our sincerest apologies that you have had this experience on Orchard Mile, we do strive to provide the best customer experience for our guests. We will continue to keep in touch regarding your return.

ludmillap2
1 review
1 helpful vote
September 23rd, 2020

I ordered some coach shoes from orchard mile Sept 15,2020. I received an email stating that my order had been processed. Sept 22, i received an email saying that a refund had been initiated on my behalf and as soon as it was processed, i would be notified. I did not request a refund and emailed to ask why it was being refunded. The response was that i was being refunded because my order did not meet the requirements of the Coach approval process. Again, i was confused and asked what that meant because if i paid for something, what is there to approve? The email i received back was " Orchard Mile is a luxury and contemporary fashion e-commerce marketplace, we partner directly with designers to showcase their full collection. We submitted your order to Coach however, they have canceled your order and mentioned that it did not meet the requirements of the Coach Approval process" I'm not sure what to think but as long as i can afford to purchase something, why not let me?

orchardm
Orchard M. – Orchard Mile Rep

Hi Ludmilla! Thank you so much for your review and so terribly sorry for your poor experience with your order. Orchard Mile is an online marketplace that has partnered with all of the various brands you will find on our site. Our orders are transmitted to the brand partner for fulfillment and ship directly from their warehouse. I am so sorry that your order was unable to be fulfilled and do thank you very much for being our guest at Orchard Mile.

heatherr321
1 review
3 helpful votes
April 6th, 2020

I would prefer to give Orchard MIle a 5 star review but unfortunately I had an issue with a return item. I ordered a dress from Dolce and Gabbana that I returned and I didn't receive a refund after 2 months. However as soon as I reached out to Angelo at Orchard, he took care of things immediately. I'm not sure if the breakdown was at DG or Orchard, but I do know that Angelo was incredibly responsive, friendly and got the refund initiated. Thanks so much!

deborahc300
2 reviews
7 helpful votes
April 10th, 2019

This business seems to be a one-person operation. I made two orders within 15 minutes on March 31. The first one was acknowledged via email, and shipping info promptly sent. I received the order 5 days later. I never received shipping information regarding the second order via email, and my account page remains showing "processing" 9 days later. I wrote 2 days ago, and never received the promised 24-hour response. I called the next day, reached the customer service person (who seemed to mean well), but she didn't call back that day, as promised. I called again the next day, and she said she was working on it and would call back in an hour. When that hour came and went, I contacted Amazon, as they are payment service. The Amazon rep called, was placed on hold, and then hung up on.
A few hours later, I received an email from Orchard Mile showing a partial refund on the order, which it says will clear within 10 (more) days. There was no explanation. I had to call again to find out what happened, and I was told that one item has been delivered (I'm out of town), although I still haven't received any email confirmation of shipping, nor has my account page been updated to reflect that one of the items has been shipped, or that the other was sold out.
Overall, this is a pretty slipshod enterprise, but the item I have received is terrific and the price was great.
If you decide to shop here, proceed with caution. Pay close attention to your orders and stay on top of things. If you have the option to let your purchase go through Amazon pay, you probably should take advantage of that, as Amazon can help you get a refund. They won't maintain a seller very long if complaints pile up.

suzannnet
1 review
2 helpful votes
September 14th, 2021

I should have read the reviews before purchasing anything from this company. My loss! I purchased some Frye boots which were too small and I returned them immediately. I paid with Affirm. Even after they recieved the return, it took them nearly 3 weeks to process the return. But the worst is that Affirm kept charging my card because the return hadn't been reported. I now find that once Affirm receives the return info, it will take 3-10 days to refund my card, meanwhile I still get charged! I know eventually I will get my money, at least I hope I will. But taking this long is unexcusable! Never again will I order from this business! It isn't worth it and there is no advantage in doing so. Go directly to the site of the business you are interested in. It will save you untold headaches while your money is held hostage!

orchardm
Orchard M. – Orchard Mile Rep

Hi Suzanne, I am so sorry you had this experience. We definitely do not hold on to customers money and issue refunds once received. It can take 10-14 business days typically for returns to be processed and during Covid the experience has been a little bit longer due to the staff that warehouses have minimal staffing. We also do not have affirm as a payment method on Orchard Mile. If you can please email us at concierge@orchardmile.com and to attention Kimberly she would be happy to look into this for you. Again, I am so sorry you had this experience shopping at Orchard Mile.

kb448
1 review
1 helpful vote
December 10th, 2019

I had an issue with my welcome code, I sent an email and Kimberly response was very prompt and courteous! Nothing like amazing customer service!

orchardm
Orchard M. – Orchard Mile Rep

Thank you so much KB! We appreciate you taking the time to let us know the service you received! Thank you for being our guest on Orchard Mile!

christys157
1 review
2 helpful votes
October 22nd, 2019

I placed an order with Orchard Mile and they did not inform me that the order would be shipping from overseas. My order has been stuck in customs ever since, I never received it. Promises to follow up from Orchard Mile were not kept. Avoid this site unless you have a lot of time and don't mind paying surprise taxes and duties.

orchardm
Orchard M. – Orchard Mile Rep

Hi Christy! So sorry to hear about this experience. I have sent you a private message and would love to help resolve this for you.

mariap535
1 review
2 helpful votes
August 2nd, 2019

I love the products and brands they 'curate'. Recently, I contacted customer service to process a slightly complicated return and they did a wonderful job.

willowb10
1 review
3 helpful votes
August 16th, 2019

The same as another review. They let you go through entire purchase, charge your card, and then days later tell you it is out of stock so your funds are tied up for weeks. Their Customer service never answers the phone lines or just hangs up and emails have up to 2 day lag time in response. DON'T DO IT.

deidred3
2 reviews
2 helpful votes
October 1st, 2019

This is a fake site. They do not sell anything, do not trust it. They keep your money and will not cancel orders or return your calls/emails/texts. FAKE do not fall for it.

orchardm
Orchard M. – Orchard Mile Rep

Hi Deidre! I am also very sorry that Bottega Venetta was unable to fulfill your order as the bag had become out of stock. We definitely do not wish for this experience for our customers. We did issue a refund as soon as this brand notified us. I would be 100% happy to help you have a more positive experience in the future. I have messaged you my direct contact information.

lauriep368
1 review
11 helpful votes
February 7th, 2020

Never gave I dealt with another retail front online or in person (including Neimans and Saks) with better customer service than was provided by Orchard Mile. Namely Katherine was outstanding. But all great. Followed up with out me calling or emailing. And followed every question and request to 100 percent satisfaction. Be assured this will be my first go to spot for all my clothes. Truly an outstanding experience. I ordered a lot a xmas and before. Sent back some and not one issue!

orchardm
Orchard M. – Orchard Mile Rep

Lovely! Thank you so much Laurie! We are so glad to hear that you have had a great experience shopping with us at Orchard Mile. Thank you for being our guest!

claudiac232
1 review
1 helpful vote
July 21st, 2020

I purchased an item that later I was informed was not in stock, so they cancelled my order and informed me that they would refund my card, a week after I contacted to find out about the refund and they told me they had just refunded my card and I would have to wait10 business days
So why would you have something in the website if is not in stock, charge the customer and then we have to wait weeks to get a refund
That is unacceptable

orchardm
Orchard M. – Orchard Mile Rep

Hi Claudia! I am so sorry that you had this experience. Orchard Mile is an online marketplace that has partnered with the various brands you find on the site. Our site is integrated with our brand partners and all inventory is provided by the brands. Unfortunately, sometimes the brands are unable to fulfill the orders due to inventory discrepancies. Again, we are truly sorry for this and it is not the experience that we hope for for our guests. I have checked your order and it has been refunded, the processing time at this point is up to the financial institutions as to when it will be made available to you on your card. We simply ask that guests allow 10 business days due to this, however you may see it as early as 1. :) We do thank you for being our guest at Orchard Mile and sincerely apologize for the inconvenience.

penelopeg17
1 review
14 helpful votes
February 12th, 2020

Angelo was kind and genuinely concerned about my order. Best of all I got a wonderful new blouse on sale that I have to restrain myself from wearing too often I like it so much. My coworkers may start to worry (!). Really personable and professional service which has the wow factor and human element in the usual deluge of anonymous customer service contact of online retail. Thank you, really, very much, Angelo.

orchardm
Orchard M. – Orchard Mile Rep

Thank you so much for your review Penelope! We are so pleased to hear that Angelo was able to help you with your concern and that you love your new blouse!

lisas476
11 reviews
42 helpful votes
July 10th, 2018

Charge your card, before they even know if item is in stock. Waited 3 weeks and they finally cancelled order and refunded me when they did not have item in stock. Their customer service never answers the phone lines. Avoid.

fayeh34
1 review
20 helpful votes
January 28th, 2020

I ordered a product which arrived very quickly from the U. K. I liked it so much that I decided to buy another for a gift. When I went to order it, the price had been significantly reduced. I wrote them to ask for a price reduction and got a very prompt reply from Sid, who contacted the seller and had my account credited. I appreciate the great customer service and will continue to use the site!

orchardm
Orchard M. – Orchard Mile Rep

Hi Faye! Thank you for your review! So happy that Sid was able to help you with that! Thank you so much for shopping with us!

karaw52
1 review
9 helpful votes
May 15th, 2020

Katherine from Orchard Mile customer service has been amazing! I had to exchange an item and due to Covid-19, there were some understandable difficulties with shipping and receiving. Katherine has been unbelievably accommodating and helpful over the past month and I cannot thank her enough for going WAY above and beyond to help me. I will most definitely continue to shop with Orchard Mile!

orchardm
Orchard M. – Orchard Mile Rep

Thank you so much for your feedback! We greatly appreciate you as our guest at Orchard Mile and thankful that Katherine was able to provide you with excellent customer service!

hoangn13
1 review
1 helpful vote
January 11th, 2020

Orchard Mile is very reliable as well as its customer service staff Sid, who does his best to solve my problem. Thank you.

orchardm
Orchard M. – Orchard Mile Rep

Thank you Hoang! We appreciate your feedback and happy to hear that Sid was able to help resolve your problem!

amyk336
1 review
2 helpful votes
January 11th, 2020

Received quick and courteous response from
Kimberly. Was not sure my order would arrive In time for an event I was attending. Package not only came packaged nicely but arrived even earlier than expected. Looking forward to shopping again at Orchard Mile.

orchardm
Orchard M. – Orchard Mile Rep

Thank you Amy for you taking the time to submit your feedback! Thank you for being our guest!

denbier
1 review
8 helpful votes
May 21st, 2020

I order a lot of things online and I never experienced the quick responses like I did with Katherine.
I will definitely be using your company again.
It was a real pleasure
Thank you
Debbie Ray

orchardm
Orchard M. – Orchard Mile Rep

Hi Debbie! Thank you so much for your review! So happy to hear that Katherine was able to help you quickly and kindly! We are thankful to have you as our guest at Orchard Mile!

elizabethb730
1 review
1 helpful vote
February 13th, 2020

I needed to have an item personalized as a gift and was able to chat with a representative and take care of everything in less than 5 minutes. Highly recommend!

orchardm
Orchard M. – Orchard Mile Rep

Hi Elizabeth! Thank you so much for your feedback and so happy to hear that we were able to help you get your gift personalized! Thank you so much for being our guest at Orchard Mile!

saraht363
1 review
1 helpful vote
January 5th, 2020

Orchard Mile has amazing products! Needed to return one item and Angelo was quick to respond and provide assistance, made the process very easy!

orchardm
Orchard M. – Orchard Mile Rep

Thank you so much Sarah! We are so happy to hear that Angelo was able to help you with your return quickly while providing excellent customer service. Thank you for being our guest!

mazals
1 review
1 helpful vote
February 13th, 2020

The customer service team here is really great, I was having an issue with my return and the person helping me kindly called the brand and helped me out.
Will definitely be shopping here again thanks!

sherrylm3
1 review
1 helpful vote
January 18th, 2020

I placed an order with Orchard Mile the end of November and as things sometime happen the order delivery had numerous problems. As a result I communicated with Kimberly several times before the delivery and again after and with out a doubt she is one of kind great follow up and follow through... Thanks again Kimberly!

orchardm
Orchard M. – Orchard Mile Rep

Thank you for your review! We greatly appreciate your feedback! So happy to hear we were able to resolve this for you!

annabellev10
1 review
1 helpful vote
January 28th, 2020

I need help with an order and Jess was so kind to check for me. She gave me an answer as soon as possible and I loved it. Thank you Jess for your amazing service!

orchardm
Orchard M. – Orchard Mile Rep

Thank you so much for taking the time to leave your feedback! We are so happy you are our guest!

Q&A (3)

Answer:

Hi Charles! Yes sir, we are an online marketplace that has partnered with all of the various brands you will find on the site. The beauty of our site is you can shop many different brands with only one shopping cart! Our customer service team is available Monday-Friday 10 AM- 6 PM EST via Live Chat, Phone 212-495-9334, Email and or Text! We would be happy to help!

By Orchard M.,
See more answers (3)
Answer:

Hi Marina! It is very possible if the brand made this available again that they did not make it available at the brands site. We would absolutely be happy to check on this for you if you can email us at concierge@orchardmile.com

By Orchard M.,
Answer:

Hi Patricia! Yes ma'am all items on Orchard Mile are authentic. All orders ship directly from the brands warehouse.

By Orchard M.,

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Orchard M.
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4.4
67 reviews
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