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    Overstock.com

2020 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
1.3 / 5
Reviews.io
2.4 / 5
Corporate Values

Overview

Overstock.com has a consumer rating of 3.26 stars from 1,671 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Overstock.com most frequently mention free shipping, several items and return policy.Overstock.com ranks 13th among Wholesale sites.

  • Service
    129
  • Value
    114
  • Shipping
    119
  • Quality
    103
Positive reviews (last 12 months): 11.4%
Positive
8
Neutral
0
Negative
62
View ratings trends
93
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What reviewers want you to know

Positive highlights

Critical highlights

  • I was a victim of a fraud and I had to get a new credit card and everything.
  • Everything about their return policy is highly questionable.
  • Their customer service beyond sucks and they told me that it is an issue between me and the oversize delivery company.
How would you rate Overstock.com?
Top Positive Review

“Top Notch Customer Service”

Karen T.
6/23/21

The lamp we purchased arrived in a badly beaten box, resulting in a crooked, dented lampshade. I called Overstock to ask if they would send another shade without me having to return the whole lamp. They told me I didn't have to return anything, and in exchange for a few pictures of the damage they would send me a new lamp. 5 minutes on the phone, problem solved.

See positive reviews
Top Critical Review

“Okay enough until you need to return ship something”

Former C.
2/8/20

Needed to return 4 unopened boxes of small ceiling fans. Their charge would be $63! If you buy their O Club membership for $19.99, you can return for "free", where free means for store credit only. Not to mention an overall difficult return policy. And if the item is damaged, then it's your time and photos. Not worth it. Returning these fans then I'm done. Ps: $10 less on Amazon for the same thing even with Overstock's 15% coupon.

See critical reviews

Reviews (1,671)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (244) credit card (45) return policy (21) delivery company (12) memory foam (7)
terryc378
4 reviews
41 helpful votes
May 8th, 2020

I receive a table and 4 chairs that were damaged. I sent 3 separate emails along with pictures to customer service and I received no response. They are very careful not to give out a phone number on their site. You can find a text number and when I used that it said it would be 4 hour waite. Don't bother buying from them there are way to many reputable sites to use that have good customer service.

karenb1933
1 review
5 helpful votes
November 8th, 2020

I bought 3 dresses from Overstock. 2 did not fit. They arrived in one package, but Overstock made me send them back as 2 shipments, paying for each. When I was notified about my refund being processed, I saw I was charged a random amount for "discount". It ended up being around $20 per dress, meaning I paid $40 for the privilege of trying on 2 dresses. Never again. I will not buy anything from there ever again.

ievam4
1 review
17 helpful votes
July 8th, 2020

So they let us order the item online which was actually not in the storage at the moment and a week after they said SORRY, we will refund you because there is no such item. Excuse me are we living in the middle ages? The girl on the phone was trying to find us another item with pathetic 15% discount but then she just hung up. Ruined party is the least that bothers us. It's the customer service... well, there is none of customer service. Shame on you. Avoid if you are able to find it somewhere else!

karent1360
1 review
1 helpful vote
June 23rd, 2021

The lamp we purchased arrived in a badly beaten box, resulting in a crooked, dented lampshade. I called Overstock to ask if they would send another shade without me having to return the whole lamp. They told me I didn't have to return anything, and in exchange for a few pictures of the damage they would send me a new lamp. 5 minutes on the phone, problem solved.

marcusb275
1 review
7 helpful votes
April 19th, 2021

Ordered a set of 2 barstools from overstock, I received one. No matter I thought. Overstock cares for their customers and will solve this issue. 2 Weeks of painful correspondence later in which I was passed around from person to person, they refused to fulfil my order and as compensation offered a "free refund". So they wished to simply sweep me along with the rest of their falsehoods under the rug. Will never shop with them again and encourage you to avoid any business with them as well. Save yourself the headache and go elsewhere.

Tip for consumers:
Dont do it.

Products used:
None they would not fuilfill my order

Service
Value
Shipping
Returns
Quality
lg420
1 review
1 helpful vote
November 21st, 2021
Verified purchase

Purchased a patio chair set, and it came missing hardware and contained damaged parts. Customer service was dreadful, slow and nearly useless. After a month, I got replacement parts which also were damaged. The offered O Club membership (who cares?) and site credit (really after this experience?). This is the last purchase on Overstock.com for me. I couldn't be more disappointed by a company!

michelp58
1 review
3 helpful votes
March 25th, 2021
Verified purchase

I purchased a bed (order #334221127) and one of the boxes had a broken part. I contacted Overstock and I got a replacement days later. When I opened the other box to assemble everything, I noticed some parts were missing. I contacted them again so they could send me the missing parts and I didn't have to return everything.

Bottom line, It's been 20 days with no solution and they wanted to send me a whole new bed and force me to return the one that I already have assembled. Seriously, terrible customer service.

Tip for consumers:
Please, don't spend your money on Overstock.com

Products used:
None

Service
Value
Shipping
Returns
Quality
formerc7
10 reviews
21 helpful votes
February 8th, 2020

Needed to return 4 unopened boxes of small ceiling fans. Their charge would be $63! If you buy their O Club membership for $19.99, you can return for "free", where free means for store credit only. Not to mention an overall difficult return policy. And if the item is damaged, then it's your time and photos. Not worth it. Returning these fans then I'm done. Ps: $10 less on Amazon for the same thing even with Overstock's 15% coupon.

chazb20
1 review
0 helpful votes
November 15th, 2021

We tried 2 orders with these people. The first was a faux marble top bar table. The underside of the table had 4 pre-drilled holes where the base attached. The base couldn't be attached however because the holes were too far apart to align with the pre-drilled holes in the table top. Not even close! Returning this has been on going drama, still unresolved.
The second order was for 2 black diamond pattern bar stools. We only received one, not black, but orange!
Quality control does not exist here, buy at your own peril.

Tip for consumers:
Be aware you might not receive what you ordered, or the wrong parts. Customer service is ridiculous.

Products used:
None

Service
Value
Shipping
Returns
Quality
jennifers3152
1 review
2 helpful votes
July 26th, 2021
Verified purchase

All I can say is the moment you place an order you better be %100 sure you want it since their return and cancellation process is basically impossible. They happily told me that they could not help me either. Terrible customer service. I will not ever use overstock again.

hannal28
2 reviews
12 helpful votes
March 5th, 2020

I ordered a lamp which would not stand up straight. It was a large arching lamp that was too top heavy once the shade was attached. It leaned and would tip over if even slightly touched (like to turn it on...). It was "free" shipping until I needed to return it, then it cost me $54. Seems wrong to have to pay them to discover they have a faulty product. I will not buy from overstock again.

susanl2110
1 review
0 helpful votes
September 9th, 2021

I ordered an item and tried to cancel it within the 30 minute cancellation window and I was told by overstock they couldn't cancel my order because it was already sent to their partner. I reminded them I had requested to cancel within their own policy and they basically told me, oh well, so sad. They said they would "try" to get the warehouse to stop the shipment but that there was no guarantee. The guarantee should be I followed their policy, and so should they. Do not order from this website.

Tip for consumers:
Don't order from them

Products used:
None

Service
Value
Shipping
Returns
Quality
liap9
1 review
8 helpful votes
June 8th, 2020

They have terrible customer service! Can't get anyone on the phone only can speak through text message clearly to a robot! Ordered a gazebo the end of May which was suppose to be delivered June 4th. It's June 8th and still nothing! I can't get a response from a real person and I'm just getting the run around! The prices may look good but the stress of it all is NOT WORTH IT! Always something with this place smh

martyt36
1 review
1 helpful vote
November 19th, 2020

I purchased 2 Safavieh wool oriental rugs after shopping online and comparing prices for weeks. Photos are reliable, plus customers submit photos that show the colors with different lighting. Always free shipping on their rugs, they ship quickly, and the packaging was incredible. Amazon sells many of the same brands, and I always compare their pricing and customer reviews. Overstock usually has more rug sizes in stock than Amazon, and they carry most of the quality name brands at the lowest prices I've found.

Tip for consumers:
Customer service will answer your questions and advise you when an item returns to stock.

Products used:
Two Safavieh hamadan and bohemian rugs, purchased in September 2020

Service
Value
Shipping
Quality
katk93
1 review
2 helpful votes
March 4th, 2022

I don't know what it going on at Overstock but there has definitely been a shift in service. I have ordered from Overstock for YEARS but my experience with them 3 weeks ago was so horrible that I will never purchase another item through them again. As of current date, my order status is still in limbo and charges are still pending on my account for an order that was cancelled almost a month ago. Buyer beware - there is something not right going on at Overstock.

Products used:
Furniture

Service
Value
Shipping
Returns
Quality
kf210
1 review
2 helpful votes
April 15th, 2021

What a joke
What a joke
Ordered a sectional and it was stuck in the shipping process for a month. When it finally shipped we had a delivery date and time no show, no call had to call the shipper and overstock to get no answer or no resolution. Shipper claims it was sent to wrong warehouse overstock has no explanation even though this is there contracted shipper.
Bottom line I know it's COVID, storm in Texas and the Suez Canal but over 6 weeks with no explanation or end in sight.
DON'T BUY FROM OvERSTOCK

Tip for consumers:
Don’t buy from overstock
It’s a guess when your product will arrive

Service
Value
Shipping
Returns
michaelr3823
1 review
1 helpful vote
October 12th, 2021

I purchased a great looking velvet couch with a chaise. Upon assembling the couch the chaise which need need 4 legs were only predrilled with 3, I called customer service to report the issue. Overstock email me only one option. Disassemble the couch shipping it back to them for a full refund, they also included that he part could not be replaced. What a bummer, they offered me nothing, nothing at all. I ask to speak to a manager, put me on whole forever. I had to call the corporate office and leave a message. I'm never buying anything else for Overstock. There customer service left a bad taste in my mouth. Dissatisfied Disgruntled

Tip for consumers:
Make sure the chaise has the predrilled holes.

Products used:
Velvet grey couch with detachable chaise

Service
Value
Shipping
Returns
Quality
maryl1325
1 review
3 helpful votes
May 28th, 2020

Ordered a round 8 foot wool rug. It arrived in expected time frame. Looked exactly like pictures in ad. Excellent quality. Very happy with my purchase!

christinem1329
1 review
2 helpful votes
February 17th, 2021

I ordered an item that was missing a minor part. Rather than work to send a new part, customer service immediately offered no solution other than a return or a very small refund. They followed that up with a demand to accept their options or they would simply close the case. I do not recommend ordering from this company. It was the worst customer service I have experienced online.

ts268
2 reviews
41 helpful votes
February 21st, 2020

Received a ring that wasn't as described. The day it came in I opened a return with their support.

It's not automatic. I had to wait until someone could respond and tell me their shipping labels do not have enough insurance and that I would need to send it to a 3rd party's address (shady) and pay for my own shipping, insurance, and if anything happened I would be liable.

They sent me a fake gold ring and then expected me to pay for the return. Ridiculous.

katherineb302
1 review
16 helpful votes
January 11th, 2020

Purchased LG Window A/C Unit (refurbished). Same exact model had over 4yrs. I didn't take it out of box and install right away because wasn't using the room for awhile and then temps dropped.
Because it was just beyond 30 days Overstock won't stand behind "product that doesn't work, defective out of box."
Has power but doesn't cool.
Cooling dial defective.
Out $189.00

amandap87
2 reviews
11 helpful votes
March 23rd, 2022
Verified purchase

I purchased a $500 chaise lounge couch which lasted me all of forty five days before it buckled due to a defective internal frame. Overstock wouldn't provide a refund or a replacement. They took no accountability and their customer service is all through text. Buyer beware!

Products used:
Couch

Service
Value
Shipping
Returns
Quality
rhondah251
1 review
13 helpful votes
May 15th, 2020

I purchased my beautiful bedroom set that was delivered on May 27th 2020 I paid 99.00 for this delivery and set up for 5 pieces to be delivered I received everything but my dresser because as they delivered my dresser the mirror on the doors had shattered. With that being said I understand stuff happens BUT how they handled me STILL WAITING on my dresser AND ONLY giving me a 25.00 credit when I've paid a pretty penny for 5 pieces not 4 them they tell me it's gonna be 2 more weeks to wait I WILL NEVER PURCHASE ANOTHER THING FROM OVERSTOCK with the customer service I have received

raymondr375
1 review
0 helpful votes
December 20th, 2021

Liked this furniture so much I bought a second sofa to match. Awesome quality and great customer service from "Val".
Highly recommend overstock.
Thanks for the great furniture!

Products used:
Furniture

Service
Value
Shipping
Returns
Quality
davidw2699
2 reviews
0 helpful votes
February 16th, 2022
Verified purchase

Bought 8 curtain panels. Seven (7) were the right size and one (1) was not. All were packaged with the same item number so the problem was at the China factory. Did a chat with Overstock, told them it was not their fault, it was packaged wrong. Problem, overstock should have just SENT ME the correct panel. INSTEAD they created a whole return process that would take my time, two delivery times and their warehouse personnel working twice. Where is their logic? Who knows, sticking with Amazon.

Service
Value
Shipping
Returns
Quality

Q&A (54)

Answer:

Hey, I would be very careful. I have transacted with Overstock three times and I don't believe there is as much security in terms of guarantee as with Amazon. And, if you buy items fulfilled by Amazon (meaning the product ships from Amazon's warehouse) you are even more guaranteed. For example, I bought some dinner napkins from an Amazon seller, fulfilled by Amazon. They were not what they were supposed to be and Amazon issued me a credit immediately and scheduled UPS to pick up my item to return. I'm very confident that with Amazon you will get quality service and if the product is not as described or substandard you will be in better hands especially with Amazon fulfilled items. Overstock is just not up to par and I wouldn't purchase something like a medicated cream from Overstock until they get it together.

By Rita Y.
See more answers (3)
Answer:

I used a credit card on Overstock when purchasing my bed. It was years ago, I still sleep on it. I had no problems using my credit card on Overstock

By A S.
See more answers (3)
Answer:

I ordered curtains that looked grey. When I got them they looked more like sage. I took a pic and to be fair, my pic made them look grey as well.

By Kristen S.
See more answers (3)
Answer:

I bought a chair from Overstock and they sold me junk and did not stand behind it. Unless you are willing to use the MacBook as a paperweight when it doesn't work, don't buy it

By Ron M.
See more answers (2)
Answer:

It varies. It usually is indicated at the order page

By Shay S.
See more answers (2)
Answer:

They send it back to Overstock, call or Email them for a refund

By SHERRY B.
Answer:

The main store is located in Midvale, Utah. They must have warehouses all over the country however some places won't let you due to liability depending how big the package is. It's worth the phone call and a bit if googling. Overstock does mainly online ordering & shipoing so picking up your order may decrease the work load of their employees of their delivery folks so that's lost wages for them. Good luck

By Lynne L.
Answer:

No. The "diamonds" fall out after a few times of wearing them.

By Adam L.
Answer:

Because the website is a scam. They take your order and then do not deliver it.

By Matt B.
Answer:

Read the Return Policy carefully. It is very restrictive. Overstock states returns will be inspected before a refund amount is determined. Also they may deduct the cost of shipping to you as well as return shipping. I'm sorry but I am not sure about what your 2nd question is asking.

By Margaret A.

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About the business

Purchase name brands at clearance prices at Overstock.com! Buy discounted name brand Bedding, Furniture, Jewelry, Watches, Electronics, Clothing, Books, Movies, and Music for the lowest prices every day.

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3.3
1,672 reviews
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