I bought 3 dresses from Overstock. 2 did not fit. They arrived in one package, but Overstock made me send them back as 2 shipments, paying for each. When I was notified about my refund being processed, I saw I was charged a random amount for "discount". It ended up being around $20 per dress, meaning I paid $40 for the privilege of trying on 2 dresses. Never again. I will not buy anything from there ever again.

So they let us order the item online which was actually not in the storage at the moment and a week after they said SORRY, we will refund you because there is no such item. Excuse me are we living in the middle ages? The girl on the phone was trying to find us another item with pathetic 15% discount but then she just hung up. Ruined party is the least that bothers us. It's the customer service... well, there is none of customer service. Shame on you. Avoid if you are able to find it somewhere else!

The lamp we purchased arrived in a badly beaten box, resulting in a crooked, dented lampshade. I called Overstock to ask if they would send another shade without me having to return the whole lamp. They told me I didn't have to return anything, and in exchange for a few pictures of the damage they would send me a new lamp. 5 minutes on the phone, problem solved.

Ordered a set of 2 barstools from overstock, I received one. No matter I thought. Overstock cares for their customers and will solve this issue. 2 Weeks of painful correspondence later in which I was passed around from person to person, they refused to fulfil my order and as compensation offered a "free refund". So they wished to simply sweep me along with the rest of their falsehoods under the rug. Will never shop with them again and encourage you to avoid any business with them as well. Save yourself the headache and go elsewhere.

Purchased a patio chair set, and it came missing hardware and contained damaged parts. Customer service was dreadful, slow and nearly useless. After a month, I got replacement parts which also were damaged. The offered O Club membership (who cares?) and site credit (really after this experience?). This is the last purchase on Overstock.com for me. I couldn't be more disappointed by a company!

I purchased a bed (order #334221127) and one of the boxes had a broken part. I contacted Overstock and I got a replacement days later. When I opened the other box to assemble everything, I noticed some parts were missing. I contacted them again so they could send me the missing parts and I didn't have to return everything.

Bottom line, It's been 20 days with no solution and they wanted to send me a whole new bed and force me to return the one that I already have assembled. Seriously, terrible customer service.

Needed to return 4 unopened boxes of small ceiling fans. Their charge would be $63! If you buy their O Club membership for $19.99, you can return for "free", where free means for store credit only. Not to mention an overall difficult return policy. And if the item is damaged, then it's your time and photos. Not worth it. Returning these fans then I'm done. Ps: $10 less on Amazon for the same thing even with Overstock's 15% coupon.

We tried 2 orders with these people. The first was a faux marble top bar table. The underside of the table had 4 pre-drilled holes where the base attached. The base couldn't be attached however because the holes were too far apart to align with the pre-drilled holes in the table top. Not even close! Returning this has been on going drama, still unresolved.
The second order was for 2 black diamond pattern bar stools. We only received one, not black, but orange!
Quality control does not exist here, buy at your own peril.

All I can say is the moment you place an order you better be %100 sure you want it since their return and cancellation process is basically impossible. They happily told me that they could not help me either. Terrible customer service. I will not ever use overstock again.

I ordered a lamp which would not stand up straight. It was a large arching lamp that was too top heavy once the shade was attached. It leaned and would tip over if even slightly touched (like to turn it on...). It was "free" shipping until I needed to return it, then it cost me $54. Seems wrong to have to pay them to discover they have a faulty product. I will not buy from overstock again.

I ordered an item and tried to cancel it within the 30 minute cancellation window and I was told by overstock they couldn't cancel my order because it was already sent to their partner. I reminded them I had requested to cancel within their own policy and they basically told me, oh well, so sad. They said they would "try" to get the warehouse to stop the shipment but that there was no guarantee. The guarantee should be I followed their policy, and so should they. Do not order from this website.

They have terrible customer service! Can't get anyone on the phone only can speak through text message clearly to a robot! Ordered a gazebo the end of May which was suppose to be delivered June 4th. It's June 8th and still nothing! I can't get a response from a real person and I'm just getting the run around! The prices may look good but the stress of it all is NOT WORTH IT! Always something with this place smh

I purchased 2 Safavieh wool oriental rugs after shopping online and comparing prices for weeks. Photos are reliable, plus customers submit photos that show the colors with different lighting. Always free shipping on their rugs, they ship quickly, and the packaging was incredible. Amazon sells many of the same brands, and I always compare their pricing and customer reviews. Overstock usually has more rug sizes in stock than Amazon, and they carry most of the quality name brands at the lowest prices I've found.

I don't know what it going on at Overstock but there has definitely been a shift in service. I have ordered from Overstock for YEARS but my experience with them 3 weeks ago was so horrible that I will never purchase another item through them again. As of current date, my order status is still in limbo and charges are still pending on my account for an order that was cancelled almost a month ago. Buyer beware - there is something not right going on at Overstock.

What a joke
What a joke
Ordered a sectional and it was stuck in the shipping process for a month. When it finally shipped we had a delivery date and time no show, no call had to call the shipper and overstock to get no answer or no resolution. Shipper claims it was sent to wrong warehouse overstock has no explanation even though this is there contracted shipper.
Bottom line I know it's COVID, storm in Texas and the Suez Canal but over 6 weeks with no explanation or end in sight.
DON'T BUY FROM OvERSTOCK

I purchased a great looking velvet couch with a chaise. Upon assembling the couch the chaise which need need 4 legs were only predrilled with 3, I called customer service to report the issue. Overstock email me only one option. Disassemble the couch shipping it back to them for a full refund, they also included that he part could not be replaced. What a bummer, they offered me nothing, nothing at all. I ask to speak to a manager, put me on whole forever. I had to call the corporate office and leave a message. I'm never buying anything else for Overstock. There customer service left a bad taste in my mouth. Dissatisfied Disgruntled

Ordered a round 8 foot wool rug. It arrived in expected time frame. Looked exactly like pictures in ad. Excellent quality. Very happy with my purchase!

I ordered an item that was missing a minor part. Rather than work to send a new part, customer service immediately offered no solution other than a return or a very small refund. They followed that up with a demand to accept their options or they would simply close the case. I do not recommend ordering from this company. It was the worst customer service I have experienced online.

Received a ring that wasn't as described. The day it came in I opened a return with their support.

It's not automatic. I had to wait until someone could respond and tell me their shipping labels do not have enough insurance and that I would need to send it to a 3rd party's address (shady) and pay for my own shipping, insurance, and if anything happened I would be liable.

They sent me a fake gold ring and then expected me to pay for the return. Ridiculous.

Purchased LG Window A/C Unit (refurbished). Same exact model had over 4yrs. I didn't take it out of box and install right away because wasn't using the room for awhile and then temps dropped.
Because it was just beyond 30 days Overstock won't stand behind "product that doesn't work, defective out of box."
Has power but doesn't cool.
Cooling dial defective.
Out $189.00

I purchased a $500 chaise lounge couch which lasted me all of forty five days before it buckled due to a defective internal frame. Overstock wouldn't provide a refund or a replacement. They took no accountability and their customer service is all through text. Buyer beware!

I purchased my beautiful bedroom set that was delivered on May 27th 2020 I paid 99.00 for this delivery and set up for 5 pieces to be delivered I received everything but my dresser because as they delivered my dresser the mirror on the doors had shattered. With that being said I understand stuff happens BUT how they handled me STILL WAITING on my dresser AND ONLY giving me a 25.00 credit when I've paid a pretty penny for 5 pieces not 4 them they tell me it's gonna be 2 more weeks to wait I WILL NEVER PURCHASE ANOTHER THING FROM OVERSTOCK with the customer service I have received

Liked this furniture so much I bought a second sofa to match. Awesome quality and great customer service from "Val".
Highly recommend overstock.
Thanks for the great furniture!