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    Pacific Pearls.com

Pacific Pearls.com

3,789 reviews

Ratings On Other Platforms

ResellerRatings
4.7 / 5
Corporate Values

Overview

Pacific Pearls.com has a consumer rating of 4.8 stars from 3,789 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Pacific Pearls.com most frequently mention customer service, shopping experience and girlfriend cathy.Pacific Pearls.com ranks 9th among Fashion Jewelry sites.

Positive reviews (last 12 months): 96.2%
Positive
3,639
Neutral
124
Negative
19
View ratings trends
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What reviewers want you to know

Positive highlights

  • The quality is beautiful and the customer service is surprisingly consistent.
  • I received a pearl necklace and was really happy with it.

Critical highlights

No critical highlights yet

How would you rate Pacific Pearls.com?
Top Positive Review

“What a Beauty!”

JANE S.
2/26/21

I purchased a White South Sea Pearl 13mm and its hard to imagine what it will actually look like in the flesh, so to speak. I was NOT disappointed it is beautiful, its clean surface and lustre is so good I can see my reflection. I love, love, love it. Thank you too to the lady who was really helpful and assured me that I was purchasing a very high quality pearl. It arrived extremely well packaged and presented beautifully. I would not hesitate in purchasing in the future, just need to save more money!

See positive reviews
Top Critical Review

“Customer service is non-existent”

Courtney B.
5/15/20

I have contacted numerous times over the last week though email and phone messages since they do not pick up the phone even if I use the sales extension wanting to get the tracking info on my shipment with no response. The shipment has been out 10 business days thus far. Save yourself the aggravation and go elsewhere.

See critical reviews

Reviews (3,789)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (21) pearl necklace (13)
janes994
1 review
0 helpful votes
February 26th, 2021

I purchased a White South Sea Pearl 13mm and its hard to imagine what it will actually look like in the flesh, so to speak. I was NOT disappointed it is beautiful, its clean surface and lustre is so good I can see my reflection. I love, love, love it. Thank you too to the lady who was really helpful and assured me that I was purchasing a very high quality pearl. It arrived extremely well packaged and presented beautifully. I would not hesitate in purchasing in the future, just need to save more money!

bethm314
Beth M.
3 reviews
2 helpful votes
May 8th, 2020
Verified purchase

The Amazon Pay link did not work. I tried several times and even switched accounts and it still did not work. Also, the shipping address does not show, so I really hope this is not shipping to me. I sent it to my mother.

sumeshy
Sumesh Y.
1 review
9 helpful votes
January 22nd, 2020
Verified purchase

Good experience. The navigation was a bit tough (too many clicks) but based on pricing, Its a great site to visit and buy.

michaelm4960
michael m.
1 review
7 helpful votes
July 1st, 2020
Verified purchase

don't like the forced paypal payment, I should be able to just enter my credit card info to pay directly

donu25
don U.
1 review
7 helpful votes
May 1st, 2020
Verified purchase

Interesting products, curious to see quality. Website was slow & clunky without search options to select color, size, type, etc.

johnj540
John J.
2 reviews
12 helpful votes
January 29th, 2020
Verified purchase

I really enjoy the simplicity of ordering from your site.
I recommend it often to my friends.

Thank You!

philb118
Phil B.
1 review
7 helpful votes
January 1st, 2020
Verified purchase

The shopping experience was great. Quick and easy. I should have taken more time to shop, I would have liked to give my spouse a longer strand of pearls

dawayneg13
Dawayne G.
1 review
13 helpful votes
August 14th, 2020
Verified purchase

Always a great experience with Pacific Pearls!

These are gifts for my girlfriend Cathy Ramirez. Please send the nice boxes. Thank you so very much as always!

Cheers!
Dawayne

colleenc83
Colleen C.
3 reviews
1 helpful vote
August 25th, 2020
Verified purchase

The Minaudière are absolutely FABULOUS. Wishing I could truly afford something so extravagant and delicate!
However, I am still waiting for the $33.00 refund still owed for my adjusted order.

ms788
M S.
1 review
0 helpful votes
November 11th, 2019
Verified purchase

Placing my order was very frustrating because I was redirected back to your site from PayPal because I hadn't chosen a shipping method WHICH I HAD. Finally I added a"ship to another address" using the same address and the my purchase FINALLY went through.

lucylouq
Lucylou Q.
1 review
0 helpful votes
August 30th, 2020
Verified purchase

I thought that the "ivory" pearls would look ivory. They are white, and identical to some pearls I had ordered a few months ago. I thought that I could link them together for a versatile look, but the new pearls' magnet isn't very magnetic. I'm afraid that they'll come loose and I'll loose my pearls, since they fell off before I could take a few steps.

jeralq
Jeral Q.
1 review
0 helpful votes
April 27th, 2020
Verified purchase

Web site a little confusing. No shopping cart at the top to show you what or how many items you are purchasing until you ck out. The page keep loading up as I was trying to pick out an item.

abdullaha233
1 review
13 helpful votes
July 11th, 2020

I received the tracking link after 20 days after contact them on Instagram, in Instagram they said the reason of the delay is because my address is to short but they emailed me an apology and they said (Due to the Covid-19, USPS had restrictions on deliveries but those restrictions have been lifted and we were able to process your order) idk what should I believe

courtneyb296
1 review
10 helpful votes
May 15th, 2020

I have contacted numerous times over the last week though email and phone messages since they do not pick up the phone even if I use the sales extension wanting to get the tracking info on my shipment with no response. The shipment has been out 10 business days thus far. Save yourself the aggravation and go elsewhere.

isabelb17
Isabel B.
2 reviews
0 helpful votes
May 8th, 2018
Verified purchase

no delivery date anywhere at checkout/pay. How can a customer decide whether or not the item being purchased will arrive on time. No where during check out are you provided with delivery options either. This item must arrive no later than mothers day.

greggm78
Gregg M.
1 review
11 helpful votes
August 10th, 2020
Verified purchase

I can shop from home and am not bothered by pop ups by annoying customer service reps wanting to help me. If I need help, I'll ask for it. My only issue is mine as I should log on more often to see the new items before they sell out! Maybe if an e-mail was sent to announce new items, that would help.

davidp1741
david P.
1 review
14 helpful votes
February 11th, 2020
Verified purchase

Had a few problems but figured it out.

When I made my purchase, you were giving away a free gift with a purchase amount over a 100.00 dollars but I didn't receive one, so what happened?

anonymousz719
anonymous Z.
1 review
0 helpful votes
February 4th, 2020
Verified purchase

No matter how much I tried I could not correct number of items in my cart. I had to start over, it would not update to correct number

glendah31
Glenda H.
2 reviews
0 helpful votes
May 27th, 2020
Verified purchase

Beautiful jewelry! My Shopping experience was easy & pleasant. I'm looking forward to receiving my first order!

anonymousw681
anonymous W.
2 reviews
0 helpful votes
December 8th, 2019
Verified purchase

website ran slow, couldnt reset password after trying 3 times. reset email never came (checked spam folder)

lindaw748
Linda W.
1 review
0 helpful votes
November 26th, 2019
Verified purchase

A bit difficult navigating the website. Look at a product, go back, and it takes you to the top of the page - not where you left off.

tamaraw53
Tamara W.
1 review
0 helpful votes
November 24th, 2018
Verified purchase

The discounted prices were good. However, shipping was promised for 7-10 days, and took a month instead. When I contacted PP to complain, I was told that it wasn't their issue, and they washed their hands. I ordered 4 items and received a necklace/earring/ring set for free. The free set was sitting loose in the shipping bag when I received it, and pieces from two of the other items were out of their boxes and loose in the bag.

The prices are still good, and I will buy from PP if I need pearls, but I won't recommend them anymore without significant warnings.

kennethk236
Kenneth K.
1 review
8 helpful votes
January 30th, 2020
Verified purchase

Quick and easy ordering with prompt delivery. My wife will be the judge of the products after I give them to her.

lillieb47
Lillie B.
1 review
0 helpful votes
April 27th, 2020
Verified purchase

I have been very happy overall with what I have ordered but I do have one brooch that a few of the pearls popped out of after only one wear so I would like to know if that can be returned for repair? If so, do I do that from the website?

giancarloa2
Giancarlo A.
1 review
0 helpful votes
May 3rd, 2019
Verified purchase

The website allowed me to continue without entering a shipping address and i had to select it by clicking on the link - ship to other address.

Q&A (1)

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