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    PaperTrue

Ratings On Other Platforms

Trustpilot
4.6 / 5
Reviews.io
4.6 / 5
Corporate Values

Overview

PaperTrue has a consumer rating of 4.59 stars from 295 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with PaperTrue most frequently mention editing service, excellent job and high quality.PaperTrue ranks 12th among Academic Editing sites.

  • Service
    10
  • Value
    9
  • Shipping
    8
  • Returns
    9
  • Quality
    10

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 97.4%
Positive
76
Neutral
0
Negative
2
View ratings trends
5
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What reviewers want you to know

Positive highlights

  • As always outstanding, completed in time, great customer service
  • I like paper true the most because they are available to me 24 hours, 7 days a week when I need them.

Critical highlights

  • After 7 years of work, and research I submitted my dissertation to Papertrue for editing.
How would you rate PaperTrue?
Top Positive Review

“Editors are Exceptional, Amazing and Trustworthy.”

Jason S.
5/20/21

As an international student doing my final degree, the dissertation marks were my final step of higher education, so I made sure it was the finest it could be by having it checked by many experts. I had heard good things about Papertrue and wanted to use their services, which turned out to be excellent. The price estimation method is simple, transparent, and fast. The editor had made personal suggestions to help me develop my writing abilities. I wish I'd found this website earlier.

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Top Critical Review

“I am extremely unhappy with PaperTrue's response”

Joe W.
12/4/21

1. PaperTrue claims that it is incorrect to say "the investor invests her assets". Instead, "the investor invests their assets" is grammarly correct. 2. PaperTrue claims that they issued a refund. This is not true. After a long series of emails communication, PaperTrue finally agrees to refund 15% of my money, on the condition that I remove all negative online comments about them. Stay away from PaperTrue. This is a company located in Singapore. The editors may not be native speakers! I guess this is how they make money: send you low-quality service, and refund 15% if you complain. They will keep the 85%!

See critical reviews

Reviews (295)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (11) 24 hours (7) editing service (9) work (54) research paper (5)
jasons1979
1 review
0 helpful votes
May 20th, 2021
Verified purchase

As an international student doing my final degree, the dissertation marks were my final step of higher education, so I made sure it was the finest it could be by having it checked by many experts. I had heard good things about Papertrue and wanted to use their services, which turned out to be excellent. The price estimation method is simple, transparent, and fast. The editor had made personal suggestions to help me develop my writing abilities. I wish I'd found this website earlier.

ritaf147
1 review
0 helpful votes
May 24th, 2021
Verified purchase

PaperTrue has exceeded my expectations. Fortunately, the first manuscript I submitted landed me a fantastic editor, with whom I've been collaborating ever since. They have excellent editors that happen to be dedicated to their work. The service was excellent, and my script is much simpler and easier to understand now, with flawless clauses, spelling, and vocabulary. However, the content of my research remained unchanged. I highly recommend it to everyone!

neilk117
1 review
0 helpful votes
May 28th, 2021
Verified purchase

I wanted help with APA references and making sure my in-text citations were right. The editor was straightforward on the modifications that needed to be made and directly assisted me in the areas where I required extra assistance. This is a service I will use again. I really liked paying a single charge for the editing process rather than a variety of add-on fees as for other providers.

fabios65
1 review
0 helpful votes
May 11th, 2021
Verified purchase

Paper True is a reliable English editing company. I intend to use your services on all upcoming writing assignments and paperwork. Both reports have been checked, and they deserve nothing less than the best. Excellent work. The effort was not without flaws. In all, it's an excellent version.

geoffs107
1 review
0 helpful votes
December 3rd, 2021
Verified purchase

Very professional, always delivers on time, from the beginning of the process to receiving finished product you are made to feel valuab.

I like the way I'm emailed a copy of my initial conversation. There was one occasion that the end product was just slightly less that expected and the company gave me a discount voucher.

I would encourage anyone who just needs to get their worked polished up, then this company is going to be an asset to you.

adamd530
1 review
0 helpful votes
April 20th, 2021

Some spelling and grammatical errors were not carefully considered, but I am satisfied with the work. Friendly Staff!

samh605
1 review
0 helpful votes
May 13th, 2021
Verified purchase

I'd like to thank Papertrue for their trustworthy, professional, and excellent work. Any progress was evident, and I also received clarification and suggestions about how to develop my writing. Now that I have Papertrue, I'll never worry about my publications again. I constantly encourage my staff and friends to make use of Papertrue's linguistic tools.

chrisl1344
1 review
0 helpful votes
May 5th, 2021
Verified purchase

As I was struggling with the APA style Papertrue editors guided me and improving my style and writing for my audience. The editor paid utmost attention while editing. Thank you very much for your professional guidance and corrections, it was very helpful and I learnt a lot of things. Wish I'd discovered this site sooner.

dans1713
1 review
0 helpful votes
June 25th, 2021
Verified purchase

Perfect work!
Special thanks to my editor Olivia H.
She really put a lot of effort into my language checking.

lizab50
1 review
7 helpful votes
April 24th, 2020

Penny edited and proofread my PhD dissertation in two weeks at the highest quality. I have to say that this is the best editing experience ever in my academic career. She adopted a collaborative method, the advantage of which is that you could easily follow the process of the editor and more importantly, you can keep an intensive communication with them. The enhanced proofreading service is great. Penny not only corrected my English, but also helped me to improve the ambiguous sentences. I can clearly see how my dissertation was transformed in a good manner. I have recommended this company to my colleagues. For the people, who prepare to proofread the manuscript before submitting it to promoters or publishers, this company is definitely the best choice.

soniaj44
1 review
1 helpful vote
October 13th, 2020
Verified purchase

I expected style corrections, however the corrections they did are similar as Gramarly can do for less money... :(

richardm109
Paper T. – PaperTrue Rep

Hey Sonia,

Thank you for taking out the time to review us. Our support team will be in touch with you within the next 12 hours and understand what went wrong. Rest assured, we will revise your document at no extra cost and make sure your experience remains consistent as it has been in the past.:)

Regards,
The PaperTrue Team

richardm109
Paper T. – PaperTrue Rep

Hi Sonia,

We are very sorry to know that you were not satisfied with our service. We have made 60 edits to your 498-word document which is quite high for a short document. Our editor also left comments for alternate use of language to make the document more impactful and so it is disheartening to know that you didn't think that enough was edited in your document. We always try our best to satisfy our clients and we are disappointed to know that you were not. Our service cannot be compared to a bot like Grammarly which blindly gives suggestion without any context all logic. Furthermore, Grammarly will never make the changes for you but simply offer suggestions. Tests after tests have shown that human based editing is far superior to a bot based. We would like you and our customers to know that we also use AI based bots to assist our human editors.

Nonetheless, if you were to give us another opportunity to serve you, we assure you that we will change your mind about the quality of our service.

Thanks and Best Regards,
The PaperTrue Team

wendyb728
1 review
0 helpful votes
May 14th, 2021
Verified purchase

I was not assured in my work until it was edited by PaperTrue, so taking advantage of their expertise was very useful to me. The publisher was pleased in the improvements made, and as a result, my research paper was the best. I'm excited to use this service again for my upcoming research articles.

nathana139
1 review
2 helpful votes
May 21st, 2020

Thanks to Rhea, the editor! (Sorry for late feedback I have been busy elsewhere.). We did receive the revised brochure file. Your prompt and quality service is much appreciated.

susand1595
1 review
0 helpful votes
June 8th, 2021
Verified purchase

I am quite pleased. The editor mostly focused on the reconstruction of my thesis, and she suggested better wording or structures for various sections. Though the delivery was delayed, the prices are fairly reasonable, and I hope they can provide some offers for students.

miaa42
1 review
6 helpful votes
April 8th, 2020

I definitely recommend PaperTrue Proofreading for the quality of their work, exceptional turnaround time, affordable services and effective customer service

hattiep18
1 review
0 helpful votes
October 18th, 2021
Verified purchase

They not only edited and proofread my resume, but their suggestions helped me understand how to draft a resume properly.

aikend
1 review
0 helpful votes
September 23rd, 2021
Verified purchase

The ideas and corrections made have pleased and delighted me. Not only was my manuscript improved, but I also learned a few basic but essential writing principles.

harperr23
1 review
0 helpful votes
August 9th, 2021
Verified purchase

Excellent service, experienced editors, and a much faster turnaround than expected; I would highly recommend this service to others.

bijuc
1 review
7 helpful votes
December 17th, 2019
• Updated review

Paper true exceeded my expectations. Additionally, their turn around time amazed me. On a scale of 1-10 with 10 being very good, I would rate them 15. I challenge anyone seeking a bonafide editing service, to request a sample from PaperTrue. I guarantee you will not look further. They came through for me with flying colors. Oh, they responded with a clean version within two hours or less. That is what highly unusual. I communicated with the company via live chat."

For research work
November 28th, 2019
• Previous review

I am a researcher who has published many papers and proposals, some of them in high-impact journals. I generally know how to write an essay, but since English is not my mother tongue, my essays need polishing. PaperTrue is doing an excellent job, not only in improving the langue, but also to structure my writing. I had two times their service and I am very pleased with their work!

joew926
1 review
0 helpful votes
December 4th, 2021
Verified purchase
• Updated review

1. PaperTrue claims that it is incorrect to say "the investor invests her assets". Instead, "the investor invests their assets" is grammarly correct.
2. PaperTrue claims that they issued a refund. This is not true. After a long series of emails communication, PaperTrue finally agrees to refund 15% of my money, on the condition that I remove all negative online comments about them.
Stay away from PaperTrue. This is a company located in Singapore. The editors may not be native speakers! I guess this is how they make money: send you low-quality service, and refund 15% if you complain. They will keep the 85%!

Tip for consumers:
Stay away from PaperTrue!

richardm109
Paper T. – PaperTrue Rep

Hi, Joe.

As we have clarified before, it is grammatically correct to use "they" as a singular pronoun. If you'd like to know more about this topic, read these articles from the Oxford English Dictionary(https://public.oed.com/blog/a-brief-history-of-singular-they/) and the APA Style Blog(Welcome, singular “they”).

Our representative got in touch with you about the refund, but we did not receive any reply from you.

As we have also clarified before, we hire trained, experienced editors from all over the world. They keep themselves updated on all the latest developments in grammar and vocabulary, delivering the quality edits that our customers love.

We urge you to stop spreading misinformation and communicate your grievances to us directly.

Best,
Team PaperTrue.

Low quality service, horrible attitude, may not be edited by native speakers!
October 24th, 2021
Verified purchase
• Previous review

I placed an order after trying their free sample. However, the one who edited the full article is not the one who worked on the free sample. And the full article is edited in a very careless way. She only did minor changes, and she kept changing my words in a very inconsistent way. For example, I wrote "the investor only invests up to 10% of her total capital...". She kept changing "her" to "their". Even I knew that "investor" and "their" are inconsistent! The editor kept changing "her" to "their" in several places. I do not think my draft is "revised" after their service. There is a reason that I paid extra money to get a faster service. However, I have to wait for another 24 hours to hear from their editing team. That doesn't mean they will revise it in 24 hours. That just means that they will respond to my request. I am very unhappy with PaperTrue.

To follow up: the editing team insists that they did a great job. Even though the editor change "her" to "their" in eight places. They insist that their work is correct because they have a lot of "good reviews" online. Does it mean that you can do whatever you want when you have a lot of good reviews? After several rounds of email communication, they agree to offer 15% refund. I guess that is how you make money: did a $#*!ty job, and steal 85% of the payment.

To follow up: I was trying to dispute through my bank, and I found that the charge goes to Singapore. Now I know why my draft is done in such a poor way: it might not be even be edited by a native speaker!

To follow up after I read PaperTrue's response:
1. PaperTrue claims that it is incorrect to say "the investor invests her assets". Instead, "the investor invests their assets" is grammarly correct.
2. PaperTrue claims that they issued a refund. This is not true. After a long series of emails communication, PaperTrue finally agrees to refund 15% of my money, on the condition that I remove all negative online comments about them.
Stay away from PaperTrue. I guess this is how they make money: send you low-quality service, and refund 15% if you complain. They will keep the 85%!

Tip for consumers:
Do not trust their free sample. Your draft will be edited by a different person. And the quality is not guaranteed at all.

Service
Value
Returns
Quality
jamesw3223
1 review
0 helpful votes
May 4th, 2021
Verified purchase

My main reason for coming to the PaperTrue was to improve my writing skills and the team provided me with useful information quickly. When I got an opportunity to ask them questions which were bothering me at that time they answered my all questions quickly as well as clearly. I would use this service again.

lucyk51
1 review
0 helpful votes
April 20th, 2020

Your team did an amazing job with my paper. The proofreader added very clear and helpful comments, and the grammatical edits were spot-on. Thank you so much for the quick turnaround! I will be using your services again.

mirtac8
1 review
0 helpful votes
September 11th, 2021
Verified purchase

Since I found Paper True, I could improve my academic writing and motivate me a lot with their suggestions and reviews. After several months working with Paper True, I could finally finished my thesis and 2 weeks later I got an 7! Super proud of their help and reviews on time!. I definitely recommend Paper True!

karthikr23
1 review
1 helpful vote
June 1st, 2020

I was really pleased in the method my Editor used to help me out. She did not simply offer suggestions, but rather guided my own thoughts, and I felt as though I solved my own problems

annief108
1 review
0 helpful votes
May 18th, 2021
Verified purchase

The Papertrue team proofread a report for me. Incredible work, very skilled, clean, and precise. Their advice was immensely beneficial. I am overjoyed and pleased with the results.

Q&A (3)

Answer:

Ripoff! HORRIBLE editing work quality done by non-native English speakers. Fake Google reviews and they are refusing to issue a refund. Customers rated PaperTrue 1 star on yelp: https://www.yelp.com/biz/papertrue-san-francisco PaperTrue has an "F" BBB Rating: https://www.bbb.org/us/ca/san-francisco/profile/proofreading/papertrue-1116-896652

By Ryan M.
See more answers (3)
Answer:

Hi Felipe, Thank you for getting in touch with us. You can login to https://www.papertrue.com/ordering/academic-editing-proofreading-services/show/pricing To view our pricing:) We look forward to editing your document! Thanks and Best Regards, The PaperTrue Team

By Paper T., Director
See more answers (2)
Answer:

Ripoff! HORRIBLE editing work quality done by non-native English speakers. Fake Google reviews and they are refusing to issue a refund. Customers rated PaperTrue 1 star on yelp: https://www.yelp.com/biz/papertrue-san-francisco PaperTrue has an "F" BBB Rating: https://www.bbb.org/us/ca/san-francisco/profile/proofreading/papertrue-1116-896652

By Ryan M.

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About the business

Online Editing and proofreading services for Academics, Businesses, Authors and Job Applicants. Fast, affordable, 24/7 and best quality.

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richardm109
Paper T.
Director
Typically responds within 6 days

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